Reviews

8.8

Excellent

Rating 10 - Excellent. 385 out of 689 reviews" "
Rating 8 - Good. 213 out of 689 reviews" "
Rating 6 - Okay. 58 out of 689 reviews" "
Rating 4 - Poor. 20 out of 689 reviews" "
Rating 2 - Terrible. 13 out of 689 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Allison, Astoria

Liked: Cleanliness, staff & service, property conditions & facilities
Would come back
Stayed 1 night in Mar 2024
Response from Sam F- GM on 8 Apr 2024
Thank you for your review!

10/10 Excellent

Ann

Travelled with family
Nothing to complain about here. Modern, clean, great staff. We left at 5:30am - staff brewed us a fresh pot of coffee to get us on our way.
Stayed 1 night in Mar 2024
Response from Sam F- GM on 8 Apr 2024
We appreciate your review, and hope to see you again!

4/10 Poor

Levi

Disliked: Staff & service
Rude staff
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Brice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Get more than what ya pay for. Had to extend our stay due to circumstances and was happy to. Staff and manager couldnt have been more accomodating and sympathetic to help take care of our needs
Stayed 4 nights in Feb 2024
Response from Sam F- GM on 8 Apr 2024
We appreciate your review, and hope to see you again!

2/10 Terrible

Rachael, Navan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unfortunately unable to make my reservation as during my travels I encountered a white out snow storm. I had to immediately pull off the highway before Cortland. When i tried to contact hotel, I even contacted Hilton directly and received a case file #, I was tring to cancel and get a refund for my room . After finally getting through to someone next day, they informed me they could not refund as it was already passed. I had been trying multiple ways to get in contact with hotel and no one could give me a straight answer.
Stayed 1 night in Feb 2024

10/10 Excellent

Surri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Casandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Eliza was wonderful at check in, answered all of our questions and even helped us find a place to have dinner.
Stayed 1 night in Feb 2024
Response from Sam F- GM on 8 Apr 2024
Thank you for your feedback!

10/10 Excellent

Surinder

Stayed 1 night in Feb 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very good, friendly and went out of their way to say hi. It was rather busy, but the other guests were friendly also. Our trip was a visit to Cortland, and we would stay again!
Stayed 1 night in Feb 2024
Response from Sam F- GM on 8 Apr 2024
We appreciate your review, and hope to see you again!

8/10 Good

Michelle

Stayed 1 night in Feb 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Always stay here when the price is right. Sometimes it’s just too high for one or two nights.
Stayed 1 night in Jan 2024

4/10 Poor

jodi

Was not happy left for a few came back to our room already being cleaned. When we never even checked out yet we had till 11am 😢😢
Stayed 1 night in Jan 2024

10/10 Excellent

ALAN

Stayed 1 night in Jan 2024

10/10 Excellent

Damon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
#1 pit stop in Cortland that's a stone throw from the school. Extremely recommended to avoid the extended drive, oh, and Brix in town. A
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a very upscale feel and was very clean and comfortable. We enjoyed the free coffee and hot chocolate in the lobby and the breakfast was great. They even had chocolate waffle batter for the waffle makers. The pool was nice and clean. Our only complaints were the shower taking more than 5 minutes to get hot and some loud construction worker guests lingering in our hallway late into the night. It was a great stay.
Stayed 1 night in Jan 2024

8/10 Good

John

Stayed 1 night in Jan 2024

10/10 Excellent

George

Liked: Property conditions & facilities, room comfort
It was a very nice stay. We came in on New Year’s Eve and stayed the night. The hotel was very clean and nicely presentable. The shower was fantastic! I think my only problem was the pillows were on the flat side. We finished are stay with breakfast which was very nice. We would definitely stay here again.
Stayed 1 night in Dec 2023

6/10 Okay

Jennifer

Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here Close to stores and restaurants and campus
Stayed 2 nights in Dec 2023

8/10 Good

SCOTT

Stayed 2 nights in Dec 2023

10/10 Excellent

Jennie, Snow Hill

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly as well as pet friendly. All of the staff members were kind and helpful, and sweet to our pups and kiddos. Facility was very clean, and we felt safe and comfortable there. Pool and fitness center were very nice. Loved the coffee, tea and cocoa access all day. Will stay again when we return to the area.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent, clean, convenient. exceptional staff.
Location dictated the particular hotel. Excellent, professional desk staff. Friendly, courteous and personable staff All accommodations were described and offered. Knowledgeable about the area with restaurants with delivery options, convenient emergency supplies available with the additional snacks for purchase. Location was convenient near a main artery. Room was extremely clean, bedding was comfortable, plenty of extra, hypo-alergenic pillows, quality tv with functional viewing options.
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Travelled with family
Rooms could be cleaner. Breakfast was bland. Didn't have a great selection.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inns are a known quantity. Staying here was a nice experience although the price was a bit higher than I am used to.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone Is really nice and the rooms are very comfortable and clean
Stayed 2 nights in Oct 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and great location!
Clean hotel with many amenities. Love that there was refillable toiletries.
Stayed 1 night in Sep 2023

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Exclent hotel very clean
Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

KATHLEEN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Dianne

Liked: Staff & service
Disliked: Property conditions & facilities
Needs updating and my room was dirty. Found a dog ball under the bed and change all around the bed on the floor. It clearly wasn’t vacuumed around the base of the bed. The bathroom shower is in desperate need of attention
Stayed 1 night in Sep 2023

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Shannon

Stayed 1 night in Sep 2023

6/10 Okay

Papi

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, amenities
The rooms were not vacuumed properly. One room had muddy dirts and pink nail clippings near ac. Another room had one French fry under the sofa and other room had a dead bug. The attending staff was cordial and stated that we will some points and vacuumed. The nail clippings were still there, didn’t want to bother again as we were out most of the times. Most likely they didn’t have enough time to clean the room before we checked in. One room was out of hand soap and conditioner. Didn’t see daily housekeeping as it was described on the site.
Stayed 2 nights in Sep 2023

8/10 Good

KATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel attitude towards costumer was superb.
Stayed 1 night in Aug 2023

10/10 Excellent

Damon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect proximity to taking my son back to SUNY CORTLAND. 4 minute drive to the school and downtown area.
Stayed 1 night in Aug 2023

10/10 Excellent

ALIREZA

Stayed 1 night in Aug 2023

8/10 Good

Andrea

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
It was great, place was clean
Stayed 1 night in Aug 2023

10/10 Excellent

Allie, Hedgesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Close to shopping and dining
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Stayed 1 night in Aug 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Mike

Very quiet and comfortable!
Stayed 1 night in Aug 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness
Very clean
Stayed 1 night in May 2023

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property was great. However, there were a large number of folks staying here for a large swim meet and we asked for a late checkout to accommodate the early morning session and coming back for a couple hours to rest before the afternoon session and pack up to leave. All of us were told no or we would need to pay for an extra day. Our team utilizes Hampton Inn by reserving and using blocks of room all around the northeast. A 2 to 3 hour time extension should not be a big deal when the hotel is empty after we leave.
Stayed 3 nights in Jul 2023