Pub

Reviews of Arena Hotel - Special Class

Arena Hotel - Special Class
Kucukayasofya Mah., Sehit Mehmet Pasa yokusu, Istanbul, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 74 reviews" "
Rating 8 - Good. 21 out of 74 reviews" "
Rating 6 - Okay. 6 out of 74 reviews" "
Rating 4 - Poor. 0 out of 74 reviews" "
Rating 2 - Terrible. 6 out of 74 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Arzu

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Arena Hotel on 28 Nov 2023
Dear ArzuYour scoring is below our average point and without a single word of comment, how can we evaluate why gave us a low score? It also does not give us a chance to repair our faults and not to repeat them, Kindly give us details. Hope to host you again.Best Regards

6/10 Okay

Mohammad Nour

Liked: Staff & service, amenities
Good at all
Stayed 3 nights in Nov 2023
Response from Arena Hotel on 28 Nov 2023
Dear Mohammad You had a reservation with us but you did not stay in our hotel for even a single night how on earth you can evaluate us without staying? It is not fair and it is contrary to people's rights as per Muslim religion. Best Regards

10/10 Excellent

Marina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel in historical place
Stayed 3 nights in Nov 2023
Response from Arena Hotel on 14 Nov 2023
Dear MarinaThanks for your scoring and valuable comment, Hope to host you again. Best Regards

8/10 Good

David

Liked: Cleanliness, room comfort
Good location but needs a little bit of TLC
The room was just as shown in the photos - quite large but with a lot of furniture. The bed was pretty comfortable but the doona/duvet was too small for the bed, which was strange. The night manager, Suat, was lovely but the day manager was really grumpy and we felt we were really putting him out. The buffet breakfast was huge and there was so much traditional food on offer. The two gentlemen who ran the buffet were very sweet too. The cost of getting a car from the hotel to the airport was really high, and oddly, had to be paid to the desk manager in cash, so we opted to get our own taxi instead. And saved a lot of money. The hotel has obviously been in the same family for many years and that is commendable, and it’s in a great location but it is looking a bit tired I think.
Stayed 2 nights in Nov 2023
Response from Arena Hotel on 13 Nov 2023
Dear DavidThank you for your valuable comment and rating, which we carefully noted, all staff are trying to provide the best service to our guests. The reason why the airport transfer is in cash is that the transfer vehicle is not related to our hotel. VIP transfer is more expensive than normal taxis because it is private. Best Regards

10/10 Excellent

GAIL

Stayed 4 nights in Oct 2023
Response from Arena Hotel on 25 Nov 2023
Dear GailThanks for your scoring Hope to host you again. Best Regards

10/10 Excellent

Hyun-June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to all the main attractions in the old city/sultanahmet area. 10 minutes or less walk to Ayasofia, Blue Mosque, Tokapi Palace and others. The staff was very helpful and friendly. If you have any questions or need anything, they were eager to help. The location and facilities were excellent. Rooms were clean and well serviced.
Stayed 3 nights in Oct 2023
Response from Hayati on 3 Nov 2023
Thank you very much , your positive reviews gives us courage and happined to do more for our guests. Best Regards

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area. Staff was friendly. Close to many great sites.
Stayed 10 nights in Sep 2023
Response from Arena Hotel on 8 Oct 2023
Dear MartinThanks for your scoring and valuable comment, Hope to host you again. Best Regards

10/10 Excellent

Youliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not hesitate to book this hotel if you visiting Istanbul to explore the history of this place! Management and staff - excellent service! Wishing them all the best and hope to return back one day again! See you Istanbul and your wonderful people! Thank you for everything 🙏
Stayed 2 nights in Sep 2023
Response from Arena Hotel on 3 Oct 2023
Dear YoulianaThanks for your scoring and valuable comment, Hope to host you again. Best Regards

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Response from Arena Hotel on 30 Jun 2023
Dear AliThanks for your scoring and valuable comment, Hope to host you again. Best Regards

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone there is so helpful and attentive, the rooms are besutiful, and its only a 10 minute walk in one direction to the Arasta Bazaar and maybe 15 to the Grand Bazaar with shopping and dining opportunities along the way.
Stayed 6 nights in May 2023
Response from Arena Hotel on 31 May 2023
Dear AnitaThanks for your scoring and valuable comment, Hope to host you again. Best Regards

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcomed like family
Perfect stay. Very close to blue mosque and hagia sofia. Staff were very friendly and nothing was too much trouble. They offered to book trips for us and gave recommendations on restaurants. Clean and comfortable. Great breakfast. Would stay again.
Stayed 6 nights in May 2023
Response from Arena Hotel on 18 May 2023
Dear StephanieThanks for your scoring and valuable comment, Hope to host you again. Best Regards

2/10 Terrible

Rizwan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is very rude, never seen smile on their faces. Receptionist as well as one of the cleaner Air conditioning is also very slow.
Stayed 8 nights in Feb 2023
Response from Arena Hotel on 25 Feb 2023
Dear RizwanRegret your scoring is well below our average point. We did not hear any complaints during your stay majority of our clients praise our staff and are very helpful in your special case would like to hear from you in detail by specifying the names of why you evaluated them as very rude slow and without a smile.A/C has a fan with three stages if you adjust it to 3 it works faster.

10/10 Excellent

Ranah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Beds were comfortable Wi-Fi
Stayed 3 nights in Jan 2023
Response from Arena Hotel on 14 Feb 2023
Dear Renah Thanks for your scoring and valuable comment, Hope to host you again. Best Regards

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
My 3 nights in istanbul
Room was upgrated for having a gold membership card with hotels.com. clean hotel, rich breakfast for 4 stars, nice staff, location was a problem, noisy all day and night, far fom transportations and you need a taxi if you cant walk.
Stayed 3 nights in Jan 2023
Response from Arena Hotel on 31 Jan 2023
Dear EliasThanks for your scoring and valuable comment which we carefully noted Kindly note that our location is very close to the main touristic attraction and is praised by the majority of our clients also 10 minutes to walk to the tram station. Istanbul is populated with more than 16 million people very busy city with heavy traffic. Hope to host you again.Best Regards

10/10 Excellent

Adam, Sterling Heights

Liked: Cleanliness, amenities, property conditions & facilities
Adam I love this hotel, this is my second visit to Arena
Stayed 5 nights in Dec 2022
Response from Arena Hotel on 10 Dec 2022
Dear AdamThanks for your high scoring and valuable comment, Hope to host you again. Best Regards

10/10 Excellent

Valeri

Stayed 1 night in Dec 2022
Response from Arena Hotel on 10 Dec 2022
Dear Valeri Thanks for your high score, Hope to host you again. Best Regards

6/10 Okay

Samira

Travelled with partner
Disliked: Staff & service
I didn’t get good vibes from this hotel. I won’t stay again.
Stayed 1 night in Sep 2022
Response from Arena Hotel on 10 Oct 2022
Dear SamiraThanks for your scoring and comment,but we did not understand why you won't stay again. Please give detail besides we could not find the meaning of ''vibes '' Can you explain what it is? Best Regards

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2022
Response from Arena Hotel on 8 Apr 2022
Dear Aleksandr Thank you very much for your scoring full 10 points, hope to see you again . Best Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in the best location. Surrounded by sights, good restaurants and public transportation. Hotel is a great value with clean and comfortable rooms plus a generous free breakfast.
Stayed 4 nights in Jul 2021
Response from Arena Hotel on 4 Aug 2021
Dear Guest We are very glad that you had a wonderful experience during your stay in our hotel, hope to see you and host you again.Best Regards

10/10 Excellent

Lazar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exccelent Services
I felt great at Hotel Arena. Erol and Suat are two extraordinary employees. it is impossible to ask for something and not to help you. thanks for the services. you are extraordinary Hotel Arena 🇹🇷🙏
Stayed 2 nights in Dec 2019
Response from Arena Hotel on 17 Dec 2019
Dear Lazar We are very glad that you had a wonderful experience during your stay in our hotel, hope to see you and host you again. Best Regards

2/10 Terrible

faten

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2019
Response from Arena Hotel on 17 Dec 2019
Dear Faten We regret for your low ,poor scoring but would like to know the reason why ,could you please give us details of what made you unhappy and unsatisfied. it is very important for us to know them for improvement . Best Regards

8/10 Good

Edward J F

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with lovely friendly staff An excellent pleasant stay
Stayed 4 nights in Oct 2019
Response from Arena Hotel on 4 Nov 2019
Dear Edward We are very glad that you had a wonderful experience during your stay in our hotel, hope to see you and host you again.Best Regards

2/10 Terrible

Adel

Great
Stayed 1 night in Feb 2019
Response from Arena hotel team on 26 Apr 2019
Dear Adel , You said your comment was nice, but you gave the points wrong.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful old-school hotel in a lovely, quiet, convenient part of Sultanahmet. The staff were all professional, attentive and competent. Special standouts included Errol and Eileen in the dining room. They were absolutely amazing, remembered our names and all our likes and dislikes, right down to how many sugars etc. They were also wonderfully friendly and personable, and their always happy greetings at the end of a long day sight-seeing etc really made us feel like the Arena was our home. Special thanks too to Mr Sezar and Mr Sarkan, the hard-working young men who helped us and our bags (!) into and out of our rooms, cars and taxis and were always cheerful and pleasant. And to the unobtrusive domestic staff, who kept our rooms and the hotel so spotlessly clean. We did notice the plumbing (and bathroom generally) could do with some attention. The hot water pressure was low and the drains were slow to empty. Not a big deal for us, but typically important things for travellers. A strong, hot shower or bath at the end of the day is a real treat, and can make-or-break a guest's perception of a hotel. Also the bathtub (in which you stand to shower) is very high in relation to the floor, and tricky to get into and out of safely. To be clear though, those minor issues were absolutely outweighed by the wonderful staff and the lovely home-like uniqueness of the Arena. We recommend, and will stay there next time if we can.
Stayed 5 nights in Apr 2019
Response from Arena Hotel Special Class Team on 24 Apr 2019
Dear guest, Thank you so much good things for us. Best Regard

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so close to the main attractions, however there is quite a steep hill to go up and down to reach the main places.
Stayed 4 nights in Apr 2019
Response from Arena Hotel Team on 23 Apr 2019
Dear Guest , Thanks for goog thinhgs.

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 6 nights in Apr 2019
Response from Arena Hotel Special Class Team on 22 Apr 2019
Dear Guest Thanks for good things.

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not amazing but not bad by any stretch ! Good for what I needed. Bed was comfortable enough and bathroom was fine. The room I originally reserved was in the basement. Very very small and you needed to use a very small elevator to get to it. But I was upgraded to one on the main floor which was perfect. Great in terms of price and location
Stayed 2 nights in Mar 2019
Response from Arena Hotel Special Class Team on 26 Mar 2019
Dear Abigail , Thanks for choosing us to stay. We hope to once again choose us for your stay. Thank you for your good and nice thoughts.

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Arena Hotel Special Class Team on 9 Mar 2019
Dear Luca , Thanks for good things.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very good stay at the hotel. Comfortable rooms nice breakfast. Staff very helpful with everything. Next trip will stay there again
Stayed 4 nights in Feb 2019
Response from Korhan ÖZKÖSE on 2 Mar 2019
Dear Guest , Thanks for good things.

8/10 Good

Lars

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Arena Hotel on 30 Jan 2024
Dear Lars Thanks for your scoring, Hope to host you again. Best Regards

8/10 Good

Aysegül

Stayed 8 nights in Nov 2023
Response from Arena Hotel on 30 Jan 2024
Dear Ayşegül Thanks for your scoring , Hope to host you again. Best Regards

8/10 Good

Dzana

Liked: Staff & service, amenities, property conditions & facilities
Fußnähe zum Hippodrom, obwohl zentrale Lage ist es sehr ruhig. Das Frühstücksbüffet war sehr gut. Die Einrichtung des Hotels ist schön, die Zimmer sind gut ausgestattet. Das Bad wurde täglich gereinigt und saubere Handtücher bereitgestellt. Hinter den Türen sollte aber auch geputzt werden. Im allgemeinen aber sehr gut.
Response from Arena Hotel on 17 Sept 2023
Dear DzanaThanks for your scoring and valuable comment, Hope to host you again. Best Regards

10/10 Excellent

Giuliana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ottima posizione, buona la colazione, personale gentile e disponibile, silenziosa e pulita
Stayed 2 nights in Jun 2023
Response from Arena Hotel on 4 Jul 2023
Dear GiulianaThanks for your scoring and valuable comment, Hope to host you again. Best Regards

8/10 Good

Andries

Travelled with group
Liked: Cleanliness, staff & service
Just great!
Stayed 4 nights in Jun 2023
Response from Arena Hotel on 4 Jul 2023
Dear AndriesThanks for your scoring and valuable comment, Hope to host you again. Best Regards

8/10 Good

Meryem

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2023
Response from Arena Hotel on 12 Jun 2023
Dear Meryem Thanks for your scoring, hope to host you again. Best Regards

10/10 Excellent

Hikaru

Stayed 2 nights in Mar 2023
Response from Arena Hotel on 31 Mar 2023
Dear HikaruThank you very much for your scoring. Hope to host you again. Best Regards

8/10 Good

Yaprak

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Von Aussen eine schöne farbe und schöne Pflanzen, wirkt Einladend. Super nette leute, tolles Frühstückbuffet und grosse Zimmer. Badimmer hätte eine Renovierung nötig, aber ansosnten alles in ordnung. Verdacht auf Milben, vorsicht mit Kindern.
Stayed 3 nights in Feb 2023
Response from Arena Hotel on 7 Mar 2023
Dear Yaprak Many thanks for your high scoring and valuable comment which we carefully noted . Hope to host you again.Best Regards

2/10 Terrible

Fayez

Stayed 6 nights in Jan 2023
Response from Arena Hotel on 31 Jan 2023
Dear FayezRegret your scoring is well below our average point and very rare for us. Besides, you did not make any words of comment. We would be glad if we can hear from you why you gave us 2 points out of 10. Your reservation was for a classic room the cheapest we have much better rooms but higher prices . Maybe this is why you gave 2 points Please clarify not repeat. Best Regards

6/10 Okay

MARTINE

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
un effort à faire...
l'hotel est trés bien placé, le petit déjeuner et le confort de la chambre trés bien aussi, malheureusement le personnel est en dessous de tout ! ils ne "connaissent" pas les restaurant autour d'eux, sauf celui dans lequel ils envoient tous leurs clients. Et pire, ils ne vous écoutent pas : ils ont envoyé mon taxi au mauvais aéroprt alors que j'avais bien précisé SAW. Heureusement que j'allais prendre une voiture de location et pas un avion, je l'aurais raté !
Stayed 4 nights in Oct 2022
Response from Arena Hotel on 14 Oct 2022
Dear MartineThank you for your rating and valuable comment, we carefully noted every point of your comment and made the necessary warnings. Hope to host you again. Best regards

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay but, noisy dogs at night, and when we did all to save planet/towels, please do not change them every day...
Stayed 6 nights in May 2022
Response from Arena Hotel on 22 May 2022
Dear Benjamin, Many thanks for your scoring and valuable comment which we carefully noted. Barking dogs at night. Street dogs and cats are a fact in city İstanbul many times we complain abt dogs to related authorities but kindly note that it is beyond our control. Wish every person is sensitive for our planet as yours,but unfortunately not hope to host you again. Best Regards

10/10 Excellent

José Antonio González

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper céntrico, buen precio y hermosas instalaciones. Únicamente podría decir que se escuchan a los otros huéspedes, si caminan, si van al baño, etc
Stayed 1 night in Dec 2021
Response from Arena Hotel on 24 Dec 2021
Dear Jose We are very glad that you had a wonderful experience during your stay in our hotel, hope to see you and host you again.Best Regards

10/10 Excellent

Amir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021
Response from Arena Hotel on 24 Dec 2021
Dear Amir We are very glad that you had a wonderful experience during your stay in our hotel, hope to see you and host you again.Best Regards

2/10 Terrible

Tarkan namkulu

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Arena Hotel on 9 Jan 2022
Dear Tarkan We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Erik

Sentralt hotell
Greit hotell, fin frokost. Ikke like mye for pengene som utenfor Istanbul. Svært sentralt plassert. Det var bare minutter å gå til den Blå Moske og de andre store severdighetene.
Stayed 3 nights in Nov 2021
Response from Arena Hotel on 9 Nov 2021
Dear Sentralt; Regret your scoring is very low point well below our average . we could have wished to learn why 6 points in details? Best Regards

10/10 Excellent

ALEKSEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Все отлично и персонал и отель.Чисто,уютно.
Stayed 7 nights in Oct 2021
Response from Arena Hotel on 25 Oct 2021
Dear Aleksei We are very glad that you had a wonderful experience during your stay in our hotel, hope to see you and host you again.Best Regards

8/10 Good

Muhiadin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Arena Hotel on 20 Sept 2021
Dear Muhiadin We are very glad that you had a wonderful experience during your stay in our hotel, hope to see you and host you again.Best Regards

6/10 Okay

Cenk

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2021
Response from Arena Hotel on 6 Sept 2021
Dear Cenk Thank you very much for your scoring ,Could you give us the details about your staying ? Hope to host you again. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gayet iyi
Çözüm odaklı olmaları işimizi kolaylaştırdı..
Stayed 1 night in Aug 2021
Response from Arena Hotel on 31 Aug 2021
Değerli Misafirimiz, Bizimle konaklamanızı değerlendirmek için zaman ayırdığınız için ve şehirdeki en iyi adrese geldiğiniz için teşekkür ederiz. . Harika geri bildiriminiz için tekrar teşekkür eder ve Konukseverliğimizin en iyisini her zaman sunmaya devam etmeyi umuyoruz. Saygılarımla ,

10/10 Excellent

Marie - Laure

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Arena Hotel on 20 Sept 2021
Dear Marie We are very glad that you had a wonderful experience during your stay in our hotel, hope to see you and host you again.Best Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aardig personeel !
Stayed 3 nights in Aug 2021
Response from Arena Hotel on 12 Aug 2021
Dear Guest We are very glad that you had a wonderful experience during your stay in our hotel, hope to see you and host you again.Best Regards