Indoor pool, pool loungers

Reviews of Embassy Suites by Hilton Indianapolis Downtown

3.5 out of 5
Embassy Suites by Hilton Indianapolis Downtown
110 West Washington Street, Indianapolis, IN

Reviews

8.4

Very good

Rating 10 - Excellent. 531 out of 1003 reviews" "
Rating 8 - Good. 242 out of 1003 reviews" "
Rating 6 - Okay. 117 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 52 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, Saint Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 27 Mar 2024
Hi, Karen! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back for another enjoyable stay at the Embassy Suites Indianapolis Downtown again soon.

6/10 Okay

Heather

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The room wasn’t the cleanest when we arrived. They did a better job cleaning after our first night. Breakfast was really good. Parking was convenient and the front entrance was clean and was covered so weather was not an issue.
Stayed 2 nights in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 18 Mar 2024
Hi, Heather. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and that our complimentary breakfast left a lasting impression. We apologize for the inconvenience you experienced with the cleanliness of your suite when you first arrived, and we will share your feedback internally to improve. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

4/10 Poor

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 19 Mar 2024
Hi, Mary. Thank you for taking the time to leave us a review. We are saddened to hear that you were not pleased with your recent stay. We aim to provide an excellent guest experience, and we apologize that we missed the mark. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown for an improved stay.

6/10 Okay

Katie

Stayed 1 night in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 18 Mar 2024
Hi, Katie. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us, but your score lets us know we can do better. We hope we have the opportunity to welcome you back for an improved experience at the Embassy Suites Indianapolis Downtown!

10/10 Excellent

Erin

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location to stay at for the event we had that day. The only hiccup we had was we had to leave so early the doors to the sky bridge were locked but after that the day went smoothly and we were able to get from our event back to the hotel without a hitch.
Stayed 1 night in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 18 Mar 2024
Hi, Erin! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, hotel was clean, breakfast was good
Stayed 1 night in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 12 Mar 2024
Hi, Kevin! Thank you for taking the time to leave us a review We are so pleased to know that you enjoyed your recent stay with us and that we left a lasting impression. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

10/10 Excellent

Mallory, Frankfort

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were really comfortable and room was really clean
Stayed 1 night in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 5 Mar 2024
Hi, Mallory. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your stay with us and that our guest suites met your expectations. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

6/10 Okay

Mark

Travelled with family and small children
Disliked: Property conditions & facilities
At the time there was a lot of construction at and around the property making it less than ideal when you have little kids with you.
Stayed 1 night in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 5 Mar 2024
Hi, Mark. Thank you for taking the time to leave us a review. We apologize for the inconvenience you experienced due to the construction taking place at our property. This is certainly not how we want you to remember your experience. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown once renovations are complete for an improved stay.

10/10 Excellent

Vanessa

Stayed 1 night in Feb 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 27 Mar 2024
Hi, Vanessa! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back for another enjoyable stay at the Embassy Suites Indianapolis Downtown again soon.

4/10 Poor

Jeffery

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The parking garage is horrible, to tight. Our room was not cleaned by housekeeping for 2 days, the Manager Tom was supposed to return my phone call and as of 02/26/2024 has not returned.
Stayed 3 nights in Feb 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 5 Mar 2024
Hi, Jeffery. Thank you for taking the time to leave us a review. We apologize for the inconveniences you experienced during your stay with us. This is certainly not how we want you to remember your experience and we will look into this internally. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown in the future for an improved stay.

10/10 Excellent

Jacob, Lafayette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Feb 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 13 Feb 2024
Hi, Jacob! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

6/10 Okay

LARRY

Liked: Cleanliness, staff & service
With several large events in town they had only two elevators working. This was a huge inconvenience.
Stayed 2 nights in Feb 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 7 Feb 2024
Hi, Larry. Thank you for taking the time to leave us a review. We are extremely disheartened to hear your stay fell short of your expectations concerning the elevators not functioning due to renovations taking place in the hotel. This is certainly not how we would like you to remember your stay experience to be. We hope we can welcome you back for another stay at the Embassy Suites Indianapolis Downtown again once renovations are complete.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great all around
Stayed 1 night in Feb 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 5 Feb 2024
Hi, Emily. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and that you had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

6/10 Okay

Jason

Business traveller, Travelled with partner
Convenient to many downtown locations. No hot water on morning.
Stayed 4 nights in Jan 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 30 Jan 2024
Hi, Jason. Thank you for taking the time to leave us a review. We are saddened to hear that you did not enjoy your recent stay with us and for the inconvenience you experienced with the lack of hot water. We hope we can welcome you back to the Embassy Suites Indianapolis Downtown for an improved stay.

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 30 Jan 2024
Hi, Dawn! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

2/10 Terrible

Haley

Travelled with family
Disliked: Amenities
There aren’t good signs telling you where to park. Once you park, there aren’t enough signs telling you where to go to get to the Embassy hotel. The construction is everywhere and an employee made a comment that I needed to go in another door because I was letting cold air in. The front desk staff was unfriendly. I paid a lot of money for one night and breakfast didn’t even begin until an hour after I had to leave. So $240 to sleep. $45 to park. People do have to be places early on the weekends too and need breakfast. Never again!!!
Stayed 1 night in Jan 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 22 Jan 2024
Hi Haley - We're sorry to hear that you had difficulty finding parking and that your experience with our front desk fell short of your expectations. Rest assured, we take all concerns seriously and are looking into the issues you mentioned. We hope to have the chance to welcome you back and provide you with a more enjoyable experience.

10/10 Excellent

Sherry

Travelled with family
Liked: Amenities
Great Staff
Stayed 1 night in Jan 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on 16 Jan 2024
Hi, Sherry! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that our hospitable team left a lasting impression. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again in the future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 8 Jan 2024
Hi, Lisa! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

Jules

Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 22 Jan 2024
Hi, Jules! Thank you for taking the time to leave us a review. We are beyond pleased to know that you enjoyed your recent stay with us and that you had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

NATHANIEL

Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 5 Feb 2024
Hi, Nathaniel. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and that you had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 5 Feb 2024
Hi, Nicholas. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and that you had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

8/10 Good

Randy

Liked: Cleanliness, staff & service
Nice hotel but under some major exterior reservation that makes parking and access a little unusual.
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 4 Jan 2024
Hi, Randy. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and apologize for any inconvenience you might have experienced due to the renovations taking place. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We slept well
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 4 Jan 2024
Hi, Roger. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

8/10 Good

chris

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 4 Jan 2024
Hi, Chris! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us. We appreciate you choosing to stay at Conrad Indianapolis and we hope to welcome you back in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
All staffs were very friendly and helpful. We enjoyed the pool and jacuzzi a lot.
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 4 Jan 2024
Hello and thank you for taking the time to leave us a review! We are so pleased to know that you enjoyed your recent stay with us. We're proud that our fantastic customer service, indoor pool and jacuzzi left a lasting impression. We appreciate you choosing to stay with us, and we look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

2/10 Terrible

Gene

Disliked: Cleanliness, amenities, property conditions & facilities
While I understand they are working in a remodel of the entrance, there’s no excuse for the poor organization and explanation for the arriving guests. To get to the lobby, you are expected to use a service elevator which quit working sometime during the night. The check-in staff did not offer any parking advice or options, leaving it up to you what to do with your vehicle. They just didn’t care. Having to use stairs to get from the lobby to the front doors wouldn’t be so bad, except for the grimy hand rails. Also, you can plainly see the escalators which are out of service. They should have just closed this place for the remodel.
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 4 Jan 2024
Hi, Gene. Thank you for leaving us your feedback. We truly apologize for the inconveniences you experienced during your recent stay with us. Providing an excellent guest experience is our top priority and we apologize we missed the mark. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown once renovations are complete for an improved stay.

6/10 Okay

Jeff

Travelled with family
Disliked: Staff & service, property conditions & facilities
Embassy Suites is under construction.
This has been a family tradition to stay the Embassy Suites downtown for Christmas. 17 of us get 3 or 4 rooms. Enjoy the surroundings. This time not so much. I know the place is old, and needs lots of work. Most of the main floor is under construction and off limits. I wish the Embassy Suites well, we've had many great times there. But the renovation needs to wrap up and the whole Claypool Court Retail area is a bit distressed. It's going to be a long journey.
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 4 Jan 2024
Hi, Jeff. Thank you for taking the time to leave us a review and for choosing to stay with us. We truly apologize for any inconvenience you and your family experienced due to the renovations taking place. We are implementing these changes now to provide a better guest experience. We hope we have the pleasure of welcoming you all back to the Embassy Suites Indianapolis Downtown once renovations are complete.

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service
Entrance is being renovated. Breakfast was cold both mornings.
Stayed 2 nights in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 4 Jan 2024
Hi, Tony. Thank you for taking the time to leave us a review. While we are pleased to know that you enjoyed your overall stay, we apologize for the inconveniences you encountered during your stay. This is certainly not how we would like you to remember your stay experience to be. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown once renovations are complete for an improved stay.

10/10 Excellent

Victor

Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 4 Jan 2024
Hi, Victor! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

2/10 Terrible

Pavel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many Better Options than Embassy Suites
Possibly the worst stay I’ve had anywhere. When we arrived, we had no clue how to go inside the hotel as there was renovation/construction occurring. Finally after 10-15 mins walking through the hotel we finally found the lobby. We got our keys and headed to our room. Once inside our room, I realized it didn’t match at all with the pictures from Hotels.com. I had specifically picked out a hotel room where there were pictures of a balcony and paid a good chunk of money for it. I went and checked with the guy working at the front desk and he confirmed that we had gotten a completely different room somehow. No assistance or help either from the front desk. It seems as though Embassy Suites purposely uses pictures of higher end rooms in all their “suites” to dupe people into reserving. On top of that, this was just a slight step above a bad motel. Very loud outside your door. I’ve stayed in several places around Indy - this was easily the worst. Could’ve stayed at a much better place for two nights but instead I threw away my money on this place for one night. The only positive about this place was its location.
Stayed 1 night in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 9 Jan 2024
Hi Pavel - We're sorry to hear that you had difficulty navigating our property during our renovation and that your experience with your suite and our front desk fell short of your expectations. We understand that this could cause frustrations. Rest assured, we take all concerns seriously and are looking into the issues you mentioned. We hope to have the chance to welcome you back to the Embassy Suites Indianapolis Downtown and provide you with a more enjoyable stay.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 18 Dec 2023
Hi, Amanda! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

10/10 Excellent

Carla

Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 18 Dec 2023
Hi, Carla! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again in the future.

8/10 Good

Valeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great, could improve on breakfast quality
There was construction, but they did mention that at booking. What we were disappointed was the breakfast did not compare to other Embassy Suites we have stayed in the past. Omlet was good, but rest was equivelent to a hampton inn. Rest of the stay was great.
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 18 Dec 2023
Hi, Valeri! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us. Providing an excellent guest experience is our top priority, and we apologize that we missed the mark when it came to breakfast. We will share your feedback internally so that we can improve. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

Alvaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Oct 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 8 Dec 2023
Hi, Alvaro! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

Bethany

Stayed 1 night in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 4 Jan 2024
Hi, Bethany! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience for my first NBA game.. to bad the Pacers lost ..
Stayed 2 nights in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 1 Dec 2023
Hi, Keith! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us to attend your first NBA game at Gainbridge Fieldhouse! We're sorry to hear the Pacers lost, but we do look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

6/10 Okay

Joey

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Hating having to wait for a room to be cleaned but I was checking in a bit earlier. The couple I was traveling with got a room right away. Renovations made things more difficult but will be nice when finished. Could hear the upstairs neighbors stomping all night. Overall, I did like the hotel, staff, and location.
Stayed 1 night in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 1 Dec 2023
Hi, Joey! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your overall stay, but we sincerely apologize for any inconvenience you experienced due to the renovations taking place. We are making these changes now to provide a better guest experience in the future. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

6/10 Okay

Nicole

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was noisy, it was dirty, it was not convenient to get around as nothing had signs to tell you where to go, the hotel was not labeled and the garage had a little sign so after circling block cple times finally found it only to go to a garage door way with no directions to where front desk is. I'm not sure i would stay here again
Stayed 1 night in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 1 Dec 2023
Hi, Nicole. Thank you for taking the time to leave us a review. We apologize for any inconvenience you experience during your recent stay with us due to the ongoing renovations taking place. Our goal is to always provide an excellent guest experience, we apologize we missed the mark. We do hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again once renovations are complete.

6/10 Okay

Danielle

Travelled with family
Liked: Staff & service, amenities
It was under construction, but they were very accommodating. Pool area reminded me of a locker room and there was only one garbage can in our room. Overall, great place for the price.
Stayed 1 night in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 30 Nov 2023
Hi, Danielle. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent and apologize for any inconvenience you experienced due to the ongoing construction. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

4/10 Poor

Americo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 30 Nov 2023
Hi, Americo. Thank you for taking the time to leave us a review. We are saddened to hear that you did not enjoy your recent stay with us. Our goal is to always provide an excellent guest experience, and we apologize that we missed the mark. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown again in the future for an improved stay.

10/10 Excellent

Diane

Downtown Indy
We always enjoy our stay at Embassy Suites. We have stayed there many times for 10 years. The location is convenient for our visits. We enjoy having 2 bathroom sinks, and 2 televisions.The staff is always friendly and helpful. We always enjoy the free breakfast buffet too.
Stayed 1 night in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 30 Nov 2023
Hi, Diane! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that our spacious guest suites, hospitable team and fantastic amenities left a lasting impression. We value you as a guest and appreciate you choosing to stay with us for the last 10 years. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

6/10 Okay

Rosemary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 30 Nov 2023
Hi, Rosemary! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

4/10 Poor

Maki

the hotel was under major construction, which allowed access to the lobby from the street only through deserted parking ramp and service elevator, which is very difficult to find. Otherwise, you would have to go through labyrinth of corridors, staircases & escalators in surrounding buildings and bars. The room was not serviced, and coffee maker and TV remote was broken also.
Stayed 2 nights in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 20 Nov 2023
Hi, Maki. Thank you for taking the time to leave us a review. We are saddened to hear that you did not enjoy your recent stay with us, and we apologize for the inconveniences you experienced due to the construction taking place. Our goal is to always provide an excellent guest experience from start to finish, and we apologize that we missed the mark. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown again for an improved stay.

10/10 Excellent

Tomisha

Liked: Cleanliness, staff & service, property conditions & facilities
I have always liked embassy. I do wish they upgrade there happy hour. Better food selection
Stayed 1 night in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 20 Nov 2023
Hi, Tomisha. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and we appreciate your feedback and will share it internally. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again in the future!

8/10 Good

Kevin

Travelled with family, Travelled with group
Liked: Staff & service, amenities
No negative - they are just a bit torn up remodeling now so that is why I didn't score it high. At least they are working on improving the facility, which is fine.
Stayed 1 night in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 13 Nov 2023
Hi, Kevin. Thank you for taking the time to leave us a review. We are pleased to know that you were satisfied with your overall stay. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again in the future!

10/10 Excellent

Stacy

Liked: Staff & service, amenities
Nice area. Clean spacious rooms.
Stayed 1 night in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 13 Nov 2023
Hi, Stacy! Thank for taking the time to leave us a review. We are so pleased that you enjoyed your recent stay with us and a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

4/10 Poor

Bryan, Mentor

Disliked: Cleanliness, property conditions & facilities
This property is under major construction and is difficult to access and navigate. The room and location are great.
Stayed 1 night in Oct 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 1 Nov 2023
Hi, Bryan. Thank you for taking the time to leave us a review. Your score indicates that you were not fully satisfied with your recent stay. We are currently undergoing renovations and we understand that this could bring frustrations. We are implementing these updates now to provide a better guest experience moving forward, and we hope you’ll give stay with us again in the future for an improved stay.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service
Nice clean room, very nice people. The hotel is under construction so the entry/exit is through a parking ramp.
Stayed 1 night in Oct 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 1 Nov 2023
Hi, Samuel. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and that our guest suites and hospitable staff left a lasting impression. We apologize for any inconvenience you experienced due to the ongoing construction taking place on our property. We're looking forward to welcoming you back to the Embassy Suites Indianapolis Downtown again in the near future.

6/10 Okay

Katharine

Liked: Staff & service
Response from Embassy Suites by Hilton Indianapolis Downtown on 27 Oct 2023
Hi, Katharine. Thank you for taking the time to leave us a review. We are happy to know that you enjoyed your recent stay, but your rating indicates that we can do better. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown again in the future for an improved stay.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on 27 Oct 2023
Hi, Kevin. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!