Exterior
Check availability

Reviews of Issacs Residency

3 out of 5
Issacs Residency
Mattupatty Road, Devikolam, Kerala

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 19 reviews" "
Rating 8 - Good. 8 out of 19 reviews" "
Rating 6 - Okay. 6 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mohit

Travelled with family
Stayed 2 nights in Dec 2023

8/10 Good

Martin Jebaraj

Stayed 1 night in May 2022
Response from ISSACS RESIDENCY on 10 Jul 2022
Dear Mr.Martin Jebaraj Greetigs from Issacs Residency,Munnar Thank you for your favorable feedback.

2/10 Terrible

Nabeel

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Bad service/accused of stealing/made to wait long
They keep chargeable-if-you-use items inside the room which I have not seen anywhere else in the world. There are bottles of water, beverages kept in the refrigerator in the room, packets of potato chips : all which they said will be payable if used. It was a strange thing to notice. They should not keep it in the room unless it has been ordered or asked for. So when I went to check-out, they made me wait till one of the managers went to the room and checked if any of the items have been used or not. Then again they said they are missing one of the cloth towels in the bathroom. So we had to go back and check again and see if it was fallen anywhere, but couldn't find it anywhere. Finally we told they can check our bags if they want if they suspect we were stealing it. Then after some arguments, the manager told he will handle it. It was extremely impolite and were accusing us of stealing.
Stayed 1 night in Apr 2022
Response from Sanjeeth on 14 May 2022
Dear Valued Guest, We greatly appreciate the feedback you provided in online. Please accept our apologies for the inconvenience caused during your stay and checkout time, We value your comments and ratings it will help us to meet our guest's expectations. Kindly note that all the minibar items is chargeable and we placed minibar menu in all the rooms. We will de brief our team members to convey this message to guests while check in time. regarding the linen missing we will investigate and get back to you at the earliest. We thank you for your feedback and look forward to welcoming you back to the Issacs's Residency. Best Regards Sanjeeth Kuriakose General Manager

8/10 Good

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in good shape, fairly well maintained. centrally located, walking distance to the town.
Stayed 2 nights in Mar 2022
Response from ISSACS on 5 Apr 2022
Dear Guest Greetings from Issacs Residency, Munnar ! It was an absolute pleasure having your stay at Issacs Residency. We hope that you had pleasant, comfortable stay and the facilities provided to you were to your satisfaction. We thank you for sparing your valuable time to evaluate our services. We value your patronage and look forward to welcoming you back to Issacs Residency soon

10/10 Excellent

vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with new interiors.
Stayed 2 nights in Dec 2021
Response from Issac residency on 7 Jan 2022
Dear Mr Vijay Greetings from Issacs Residency, Munnar!!! It was an absolute pleasure having your stay at Issacs Residency. We hope that you had pleasant, comfortable stay and the facilities provided to you were to your satisfaction. We thank you for sparing your valuable time to evaluate our services. We value your patronage and look forward to welcoming you back to Issacs Residency soon Thanks and Regards General Manager Mathew Bovas . 9497133502

8/10 Good

Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great experience
Stayed 1 night in May 2019
Response from MATHEW on 4 Jun 2019
THANK YOU FOR YOUR VALUABLE COMMENTS

6/10 Okay

pratik, mumbai

Liked: Cleanliness
Disliked: Room comfort
Good Hotel.....with a catch
Hotel is good, located at stones throw away from Munnar city centre. However, the hotel comes across as one that has not been renovated for atleast 15 years. Rooms lack white light, adequate charging points, room heating options. Getting adequate hot water even in stipulated time was an issue. The furniture in the room has a feel of antiquity to it. All in all ....3 stars.
Stayed 3 nights in Jun 2018
Response from MATHEW on 22 Jun 2018
thank you sir for valuable comments

6/10 Okay

Verified traveller

right at the centre of the town
A beautiful courtyard in front with colourful flower beds, the restaurant which we have frequented earlier is average, cleanliness is good. The rooms are small and cramped, but clean. The mini fridge was adequately loaded. The housekeeping staff were very cordial and helped us with the extra beds as soon as we reached the room. Had a pleasant sleep at night with the cool weather - the room appeared to be dusty as the kids started sneezing and having stuffy nose in the morning when they woke up. Rates are too high for the average facilities they are providing. And the place appears to be falling apart - though it had a good name in the past. Good maintenance and upkeep of the rooms is highly essential if they have to keep it running - many of my friends suggested against taking rooms here. So reputation is already low and they appear to be struggling.
Stayed 1 night in Apr 2018
Response from MATHEW on 9 May 2018
THANK YOU SIR , FOR YOUR VALUABLE COMMENTS

2/10 Terrible

ruby, india

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Hotel has deducted charge of rs 7164.00 two times from my card.when I said return my rd 7164.00 they said it does not come in my account.i have shown them my bank statement .they are silent....Never go that hotel...
Stayed 1 night in Dec 2017
Response from MATHEW on 3 Jan 2018
Dear Sir, The hotel not Deducted twice only Rs.7164/- and you have to contact to you branch.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Not as described on the website
Room choices advertised on the website stated deluxe TWIN rooms. The only twin rooms are standard, no views. There was no bar in the hotel as advertised. It’s been closed for ‘ several months’ due to local laws. Staff were very friendly and helpful
Stayed 3 nights in Nov 2017
thank you sir, for your valuable comments

8/10 Good

Verified traveller

Liked: Staff & service
Munnar trip
hotel location is good. food is good hotel seems little old construction hence avg rating 4/5.
Stayed 2 nights in Sep 2017
Response from MATHEW on 5 Nov 2017
THANK YOU SIR FOR YOUR VALUABLE COMMENTS

6/10 Okay

paramasivan, chennai

Liked: Cleanliness, staff & service, property conditions & facilities
Located in city center.
Advantages : staff,cleanes. Disadvantage : food taste not to standard.as specifically south indian food.cost of food is very high. Room service not in 24 hrs.area like munnar should have 24 hr hot water.but not available need improve this area.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good Stay at Munnar
This was a good stay, and it is at a very good location for Munnar. If you want to visit the tourist places of Munnar, this would be a good location.

8/10 Good

CARLOS DAVID, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice service
Nice hotel to visit the area, nice food, very friendly staff at the front desk. Totally recomendable

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
A rather rustic experience
The basic essentiels are available, but there is no hot water 24/7 unless the sun shines. There is a tiny backup water heater, quite insufficient, that can heat a trickle of hot water into a bucket. In the local setting this place can probably pass as a mid-range hotel. Otherwise not. The room is pretty damp and smells of mold. Staff is quite helpful and there is a small restaurant on site. International TV channels are available.

10/10 Excellent

Muralidhar, OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Excellent experience

8/10 Good

Yuvaraj, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to Stay
Good to stay but bit costly, Good Breakfast..

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
if your stuck in Munnar
Well this was a rather tragic hotel in a pretty tragic town,the hotel was way overpriced,certainly in comparison to others we stayed at.

10/10 Excellent

Gafoor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort