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The front desk gave my room to someone else because I arrived at 6am. They held the reservation not until check out but until someone else wanted the room. The front desk guy rudely asked if I wanted to cancel after I found out the room I booked was not available, then suggested I pay extra for an upgraded room instead. The room had been smoked in before and air freshener used to try and cover it up. Floors were dirty, multiple hair ties found and a plastic deodorant cap on the ground.
Jordan
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Jordan, we sincerely regret hearing about your experiences and understand how they may have affected your stay. It's unfortunate you encountered reservations complications, and we assure you this does not reflect our standard practice. Also, while we aim to maintain cleanliness, it appears we did not meet your expectations in this instance. We're eager to address and rectify these matters for improved guest satisfaction moving forward. We appreciate your feedback and hope you will give us another opportunity to provide a better experience.
The shower tub was dirty. Showing up mold on the caulking. No exhaust in the bath room to remove condensation on the mirrors. The towels smell bad.. The blankets are dirty.
Rajendra
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Rajendra, it's disappointing to hear about the challenges you faced with regard to the bathroom cleanliness and linen condition during your stay. Our goal is to provide an exceptional and clean environment for all our guests. Your feedback is valuable as it helps us ensure that future guests do not encounter a similar experience. We hope you will give us an opportunity to deliver a more positive stay in the future.
Luis, we're pleased to hear that you found the team members at Hyatt Regency Houston Intercontinental Airport to your liking. We truly value your feedback and look forward to welcoming you back in the future.
Rahul, we're truly disappointed to hear about your recent experience and genuinely regret that it did not meet your expectations. It's our priority to ensure guest satisfaction and we'd like the opportunity to make things better. We kindly request you to provide further details so we can address and improve upon the mentioned issues. Thank you for your feedback.
The staff was very nice & attentive, and the rooms were spacious
Ebolum
Stayed 4 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Ebolum, it's wonderful to hear you enjoyed your time at the Hyatt Regency Houston Intercontinental Airport. Your words about our team members' excellent service and the large rooms are greatly appreciated. We look forward to welcoming you back for another enjoyable stay.
10/10 Excellent
Jeffrey
Business traveller, Travelled with partner
28 Feb 2024
Liked: Amenities
Nice people
Jeffrey
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
Jeffrey, it's wonderful to know that you appreciated the kindness of the Hyatt Regency Houston Intercontinental Airport team members. We strive to provide a welcoming environment for all guests and your positive feedback is greatly appreciated. We hope to welcome you back soon.
6/10 Okay
Lenora
Business traveller
19 Feb 2024
Disliked: Property conditions & facilities
Facility was in poor condition. The hotel was clean but extremely dated with warn carpet and large cracks in the atrium walls and Roma with similar aging.
For this price point I would recommend staying with a different property.
Lenora
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Lenora, thank you for your feedback. We're glad you found our hotel to be clean, but we understand that you had concerns relating to the hotel's appearance and felt the room showed signs of wear. We are always working to fulfill our guest's expectations, and your feedback helps us focus on areas of improvement. We do hope you will reconsider and give us a second chance to elevate your overall experience in the future.
Friendly staff and clean facilities. I didn't spend much time at the hotel. it was easy to find and esy access to the airport.
Zachary
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Zachary, thank you for your thoughtful comments. It's wonderful to hear that the cleanliness of Hyatt Regency Houston Intercontinental Airport met your expectations, and that our team members provided a friendly service. We also appreciate your feedback about our convenient location. Please remember us the next time you're traveling through Houston. We'd be glad to accommodate you once again.
8/10 Good
LMiah
Business traveller
19 Feb 2024
Hair and stains were on the sheets . Sheets were also tattered.
LMiah
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
We regret to hear about the condition of the linens in your room. Our team always aims to provide clean and comfortable bedding. Rest assured, your feedback will be used for further training and corrective measures to prevent such instances. Despite this, we sincerely hope you give us another chance to deliver a more satisfactory stay in the future.
Kevin, we're disappointed to learn about the issue you encountered in your room. We assure you that maintaining impressive cleanliness standards is one of our core values. Your feedback is crucial and will help us ensure such situations are addressed promptly. Your satisfaction is our priority and we hope you'll consider giving us another opportunity to serve you better in the future.
6/10 Okay
cathy
Travelled with family
6 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The porter was very nice great trip to and from the airport
cathy
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Cathy, thank you for sharing your recent experience. It's great to hear that our porters made a positive impression with their transportation service. Should you return in the future, we'll strive to ensure your stay is wholly satisfactory. We hope to see you again soon.
10/10 Excellent
Mark
Travelled with partner
31 Jan 2024
The lady who checked us in was WONDERFUL! The pool and hot tub made a lovely afternoon of relaxation before another day of travel. The staff in the restaurant and shuttle are top notch!
Mark
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Mark, it's encouraging to hear that your experience at Hyatt Regency Houston Intercontinental Airport was pleasant, particularly due to our exceptional colleague at check-in. We're also glad the pool and hot tub provided a serene afternoon respite for you. Also, hearing that our restaurant and shuttle team members were exceptional really lightens our day. We hope your future days of travel lead you back to us for more relaxing stays. Thank you for your kind words.
Tracy, we're thrilled to hear that you had a positive stay at the Hyatt Regency Houston Intercontinental Airport. We appreciate your high rating and look forward to having you back for another exceptional visit soon.
4/10 Poor
JILLIAN, Taos
10 Jan 2024
JILLIAN
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Jillian, we noticed your score and sense that your experience might not have been as expected during your recent stay. We'd appreciate it if you could provide more details on any issues you encountered so we can work toward improving future guests' experiences. We always strive to offer an impeccable stay and your feedback can help us achieve this.
2/10 Terrible
James
10 Jan 2024
James
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
We appreciate you taking the time to share your feedback, James.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
Steve, we regret to hear that your experience didn't completely meet your expectations. Rest assured, our team constantly strives to enhance our guests' stays and your feedback about the renovations and interactions with colleagues is valuable in this mission. We hope for an opportunity to better serve you in the future.
4/10 Poor
Behdad
Travelled with group
25 Dec 2023
Behdad
Response from Customer Service on 25 Dec 2023
We appreciate the feedback, Behdad.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
Shahed, thank you for your rating! It's delightful to see that you enjoyed your stay at Hyatt Regency Houston Intercontinental Airport. We would love to have the opportunity to welcome you back should you be in Houston again. We're dedicated to maintaining this level of satisfaction for our guests.
8/10 Good
daljit
16 Dec 2023
daljit
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
Thanks for the 4/5 rating, Daljit!We're happy you had such a lovely stay at Hyatt Regency Houston Intercontinental Airport! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
8/10 Good
JOHN
16 Dec 2023
JOHN
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Thank you for sharing your thoughts with us, John!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Regency Houston Intercontinental Airport. Thank you and have a lovely day!
Chris, it's great to know you had a fantastic experience with us at Hyatt Regency Houston Intercontinental Airport. We truly appreciate the top rating and look forward to hosting you again in the future!
8/10 Good
Katy
14 Dec 2023
Liked: Cleanliness, staff & service
Eeverything was great, except that the hotel restaurant, Sam's, was so dirty. NONE of the tables had been wiped down, even after we watched people leave tables. The food and service was really great though!!
Katy
Stayed 1 night in Dec 2023
Response from Customer Service on 14 Dec 2023
Katy, it's uplifting to hear how well your stay at Hyatt Regency Houston Intercontinental Airport was overall. We value your feedback regarding the cleanliness of our restaurant. Our team always aspires to provide a spotless environment and great service, and we appreciate you bringing this to our attention. It's excellent to note you enjoyed our culinary offerings and the service provided. We look forward to enhancing your next experience with us.
Other than me not getting my deposit back yet I have no issues with the Hotel
Santika
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Santika, we're glad to hear that your stay at the Hyatt Regency Houston Intercontinental Airport was largely satisfactory. Regarding the deposit, these typically take a few business days to process. If you need any assistance or updates on this matter, our team members are always ready to help. We hope you'll stay with us again in the future. Safe travels!
Love the property's parking is easy,you meet different organizations von the property great conversation with customers.
Stephanie
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Stephanie, it's wonderful to learn that you appreciated the ease of parking at Hyatt Regency Houston Intercontinental Airport. We pride ourselves in providing diverse experiences for our guests and are thrilled you had the opportunity to engage in stimulating conversations. We'd be honored to welcome you back on your next visit to Houston.
Robert, thank you for sharing your feedback. It's fantastic to hear that you found the Hyatt Regency Houston Intercontinental Airport to be well-kept. We take pride in maintaining our premises and are delighted that this aspect stood out during your stay. We hope for the opportunity to serve you again in the future.
Ching, it's disappointing to see your rating and we regret not meeting your expectations. This is far from the usual high standard our guests frequently appreciate. Should you wish to share specific feedback, it will significantly help us identify areas that need improvement. We hope for another chance to serve you better in the future.
Everyone was so polite and nice especially Sharon from the front desk who checked us in. Only issue i had was with Carlos the bartender and the waitress but the MOD compensated us and made us feel more welcome. I definitely recommend the room service was great pool food drinks
maureen
Stayed 3 nights in Nov 2023
Response from Customer Service on 18 Nov 2023
Maureen, it's wonderful to hear that Sharon from the front desk provided a welcoming check-in experience during your stay at Hyatt Regency Houston Intercontinental Airport. We regret that things didn't go as smoothly with our bar and dining colleagues, but we're pleased to hear this was promptly addressed by our management. Your commendation on room service and our pool facilities are deeply appreciated. We're looking forward to welcoming you back for another excellent experience.
Natalee, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
¡Gracias por la increíble calificación, Génesis!¡Estamos muy contentos de saber de la excelente estadía que pudimos compartir con usted! Siempre es nuestra máxima prioridad brindar una experiencia satisfactoria a todos nuestros huéspedes. ¡Esperamos que planee hospedarse pronto en el Hyatt Regency Houston Intercontinental Airport!¡Gracias de nuevo por dejar tus comentarios!
Peter, it's wonderful to hear you appreciated the Hyatt Regency Houston Intercontinental Airport. We pride ourselves in offering a comfortable stay for our guests, especially those in transit. Thank you for sharing your satisfactory experience. We eagerly hope to offer you another pleasant stay in the future.
8/10 Good
Printella
24 Oct 2023
Printella
Stayed 1 night in Sep 2023
Response from Customer Service on 25 Oct 2023
Printella, thank you for choosing to stay at Hyatt Regency Houston Intercontinental Airport and sharing your rating. We hope to welcome you back in the future for an even more remarkable experience.
6/10 Okay
Heidi
23 Oct 2023
Liked: Staff & service
This property was chosen because it was close to the airport, had a shuttle service and it had a pool which was beautiful as most of the hotels do not have an outdoor pool. It was also chosen because Hyatt Regency are often exceptional in the rooms. The staff were all amazing. However, the rooms were very old, furniture was very old and not refurbished. Not what one is used to with the Hyatt Regency chain.
Heidi
Stayed 1 night in Oct 2023
Response from Customer Service on 24 Oct 2023
Heidi, we appreciate your feedback. We're glad our location and charming outdoor pool appealed to you, and that our team members made a positive impact. Where it concerns the room aesthetics, we'll take into account your comments for future improvements. We'd love to deliver an even more exceptional stay next time around.
Thanks for the perfect rating, Julia! We can't wait to see you again soon for another amazing experience at Hyatt Regency Houston Intercontinental Airport. Have a great day!
8/10 Good
Athena
14 Oct 2023
Athena
Stayed 1 night in Oct 2023
Response from Customer Service on 3 Nov 2023
Athena, thank you for choosing Hyatt Regency Houston Intercontinental Airport and sharing your rating. It seems you had a good stay with us. Our entire team appreciates your feedback and we hope to welcome you back soon.
4/10 Poor
sonya
Business traveller
14 Oct 2023
Disliked: Amenities
There is very little hot water, couldn't even fill a small bathtub up. I was traveling alone and was counting on room service for my meal in the evening. They advertise room service but there isn't any. This is an old hotel, very dated. The view from my window is old dusty beams with cobwebs. Nothing eye appealing at all
sonya
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Oct 2023
Sonya, it's regrettable to hear about your recent experience. We understand your dissatisfaction with the water temperature and inconveniences caused due to lack of room service. More so, we strive to maintain a stunning ambiance for all our guests and regret to hear that your accommodations did not match this intent. Your feedback will certainly be considered as we look towards making improvements and we hope you will give us another chance to provide you with a more satisfactory experience in the future.
Front desk staff were very helpful and accommodating. Room was clean, bed was comfortable.
Kim
Stayed 1 night in Sep 2023
Response from Customer Service on 8 Oct 2023
Thank you for the excellent rating, Kim!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt Regency Houston Intercontinental Airport! We look forward to hosting you again soon.
Thank you for the fantastic rating, Ana!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt Regency Houston Intercontinental Airport! We can't wait to see you again soon.
Thank you for the wonderful rating, Tnaiya!It's fantastic you enjoyed your time at Hyatt Regency Houston Intercontinental Airport so much! We look forward to hosting you again soon for another amazing experience!
2/10 Terrible
Juan
30 Sept 2023
Juan
Stayed 1 night in Sep 2023
Response from Customer Service on 1 Oct 2023
Juan, we note your rating and regret that your experience didn't meet your expectations. Your feedback is valuable to us and we'd appreciate hearing about any areas we could improve upon. Your constructive feedback helps us focus on what matters most to our guests.
Thank you for sharing your feedback, Mercedes.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.
10/10 Excellent
Victoria
28 Sept 2023
Victoria
Stayed 4 nights in Sep 2023
Response from Customer Service on 18 Oct 2023
Victoria, it's terrific to know your experience at the Hyatt Regency Houston Intercontinental Airport was superb enough to grant us a top rating! We hope your journey was as enjoyable as your stay with us. We're looking forward to welcoming you back in the future. Many thanks!
Thank you for the excelent rating, Kellie!It's excellent you enjoyed your time at Hyatt Regency Houston Intercontinental Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Edward, it's wonderful to see a top-tier rating for Hyatt Regency Houston Intercontinental Airport! We truly appreciate your support and are thrilled you enjoyed your stay with us. Your feedback holds immense value to us. We hope to serve you again in the future for another stellar experience!
Thank you for taking the time to leave this wonderful rating, Timothy! We hope to see you again soon at Hyatt Regency Houston Intercontinental Airport so we can share yet another amazing experience!
Thank you for the 4-star rating, Jeffrey!We are delighted to see that you had a wonderful time at Hyatt Regency Houston Intercontinental Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
6/10 Okay
Timothy
Business traveller
19 Sept 2023
Disliked: Staff & service
Low priced, aging facility that tries to appear top end. Shady characters hanging out in the parking lot.
Timothy
Stayed 1 night in Sep 2023
Response from Customer Service on 20 Sept 2023
Timothy, it's regretful to hear that your recent stay did not fully meet your expectations. We diligently strive to maintain a high standard of safety and upkeep for the benefit of all our guests. We genuinely appreciate your feedback as it aids us in understanding the areas of improvement. Please be assured that we are taking note of your experiences to better our services. We hope to have the opportunity to welcome you back in the future for a more satisfying experience.
Cameron, it appears that your experience did not meet your expectations. We aim to provide all our guests with satisfactory service and your feedback matters. Please feel free to provide any further details, so we may properly address and rectify the situation. We hope to have the opportunity to host you again and deliver an improved experience.
Thanks, Michael! It's outstanding your time at Hyatt Regency Houston Intercontinental Airport was fantastic. We can't wait until your next visit!
8/10 Good
Derrick
14 Sept 2023
Liked: Cleanliness, staff & service
Derrick
Stayed 1 night in Sep 2023
Response from Customer Service on 17 Sept 2023
Thanks for the great rating, Derrick!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hyatt Regency Houston Intercontinental Airport soon, we'd love to have you back!
Thanks for the perfect rating, Dinitra!We're pleased to hear that you have fully enjoyed your stay at Hyatt Regency Houston Intercontinental Airport, as we strive to create a full service experience for our guests. We can't wait to see you again soon!