Suite, 1 King Bed, City View | View from room
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Reviews of Hotel Derek

4 out of 5
Hotel Derek
2525 West Loop S, Houston, TX

Reviews

6.4
Rating 10 - Excellent. 567 out of 2073 reviews" "
Rating 8 - Good. 354 out of 2073 reviews" "
Rating 6 - Okay. 363 out of 2073 reviews" "
Rating 4 - Poor. 343 out of 2073 reviews" "
Rating 2 - Terrible. 446 out of 2073 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aric

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David on 16 Apr 2024
Thank you for your review, Aric. We're thrilled you enjoyed your stay!

8/10 Good

Louis

Liked: Cleanliness, property conditions & facilities
Great hotel . Value for what we paid .
Stayed 1 night in Jan 2024
Response from Dennis on 15 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

4/10 Poor

Hayes

Business traveller
Disliked: Amenities, property conditions & facilities
Parking is outrageous there are a minute fees and other fees. Won’t be staying there again
Stayed 2 nights in Mar 2024
Response from David on 14 Apr 2024
Good morning, Hayes. Please reach out to the property so we may assist you further.

10/10 Excellent

Kariane

Stayed 2 nights in Mar 2024
Response from Dennis on 13 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 Okay

Candice

Stayed 1 night in Feb 2024
Response from Dennis on 1 Apr 2024
Hi Candice , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

10/10 Excellent

Zachary

Liked: Cleanliness, amenities, property conditions & facilities
Great Staff!
Stayed 4 nights in Mar 2024
Response from Dennis on 27 Mar 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 Excellent

Adisia

Stayed 2 nights in Mar 2024
Response from Dennis on 21 Mar 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dennis on 19 Mar 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Do not recommend and would never use again!
Stayed 1 night in Mar 2024
Response from Dennis on 19 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Morgan

Travelled with partner
Disliked: Cleanliness, amenities
This hotel is overrated. No microwaves on property and we found gum under the bedside table. My husband did not like the limited breakfast, $23 fee but only used $10 worth and wanted to charge for a second plate. They also did not accommodate us for our honeymoon. For a hotel so expensive you would think they would have done better.
Stayed 1 night in Mar 2024
Response from Dennis on 19 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Natalee

Business traveller
Disliked: Property conditions & facilities
Definitely not a 4 star. Poorly maintained and noisy.
Stayed 1 night in Mar 2024
Response from Dennis on 14 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 Terrible

Shanita

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
Dirty vents Maintenance knocked on door at 0600 for no reason "Wine cooler" slash refrigerator did not work and they kept saying they phoned engineering. When engineering came to put the bathroom door back on track they said they don't fix the fridges. Overpriced drinks at the bar & parking TV lost color Poor customer service Won't empty trash cans Won't change sheets, gave one customer some and said he has to do it himself. No vending machine Broken ice machine on our floor Thermostat wasn't working Not enough carts for transport
Stayed 3 nights in Feb 2024
Response from Dennis on 14 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 2 nights in Jan 2024
Response from Dennis on 10 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs. Rude management. Filthy hotel
Stayed 2 nights in Mar 2024
Response from Dennis on 10 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Poor

Daniel

Business traveller
Disliked: Amenities, property conditions & facilities
The rooms are falling apart. The shower leaks water all day. The worst part was the restaurant and the staff there, I was there morning and night both terrible experiences with the service. Front desk and vallet were great.
Stayed 2 nights in Mar 2024
Response from Dennis on 10 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Every time I come to Hotel Derek I always have a great time. Thank you to everyone you all are the best
Stayed 1 night in Mar 2024

4/10 Poor

Slobodan

Stayed 2 nights in Mar 2024
Response from Dennis on 11 Mar 2024
Hi Slobodan , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Terrible

Jonathan

Stayed 1 night in Mar 2024
Response from Dennis on 1 Apr 2024
Hi Jonathan, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Terrible

Marilyn

Stayed 2 nights in Mar 2024
Response from Dennis on 27 Mar 2024
Hi Marilyn, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Poor

James

Disliked: Cleanliness, amenities, property conditions & facilities
20 or so years ago Hotel Derek opened as a chic boutique with a highly regarded restaurant and up-to-the-second decor. Guest rooms had all the latest amenities. Double Rs and Range Rovers were common in valet. It was a place to see and be seen. Fast forward... Hotel Derek is now a dilapidated, run down, dirty, zero-service shadow of its former self. My room was quiet and had great A/C, yes, but to call it a "suite" is ridiculous. It's just a larger guest room with nothing you'd expect in a suite. No wet area, no minibar, no separate sitting area, furniture scratched and dented well past its sell-by date, uncomfortable bed... OLD. And when I got to my room the bathroom was overrun with someone's suds from a bubble bath! NOT recommended anymore.
Stayed 1 night in Mar 2024
Response from Lesia on 8 Mar 2024
Hi, Thank you for your feedback and We apologize that the Hotel aesthetic did not meet your expectations. The management team is aware that we have improvements to make and we look forward to making those improvements soon. Feel free to contact me directly to discuss your stay.

6/10 Okay

Mukarram

Rooms not as upgraded for the price being charged
Stayed 1 night in Feb 2024
Response from Dennis on 5 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

samira

Business traveller
Liked: Cleanliness
Disliked: Amenities
Loved the decor.
Stayed 1 night in Feb 2024
Response from Dennis on 27 Feb 2024
Hi Samira , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Poor

Courtney

Travelled with partner
Disliked: Amenities, property conditions & facilities
For the money that was paid, it was not worth it. The room was not in good condition. The bathroom door doesn’t shut, there was hair on one of the towels, oh and there wasn’t even enough towels.. They NEVER answered the phone when I called from the room. They don’t help with bags, was told “they don’t have that service” like what…? $40 to valet and you don’t help with bags..? The restaurant breakfast was terrible. Absolutely not worth the money. If I had to do it again, I would have went to the Double Tree and spend a third of what I did and had a better experience.
Stayed 1 night in Feb 2024
Response from Dennis on 22 Feb 2024
Hi Courtney, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team

2/10 Terrible

Vickie

Travelled with partner
Disliked: Cleanliness, amenities
Dirty no heat breakfast limited and I am contacting the Better Business Bureau on this hotel I am requesting a full refund
Stayed 2 nights in Feb 2024
Response from Dennis on 20 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Poor

kelvin

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dennis on 20 Feb 2024
Hi , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Terrible

Bryan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel Derek is in need of serious upgrading! We had to change rooms 3 times to try and get a decent room. All rooms were old and smelled, the 3rd was the best that they had so we decided to stay! We didn’t want to have to try and get a refund from Expedia. Thumbs down on this property.
Stayed 1 night in Feb 2024
Response from Dennis on 20 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Britt

Stayed 2 nights in Feb 2024
Response from Dennis on 20 Mar 2024
Hi Britt , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

6/10 Okay

Brandon

Disliked: Property conditions & facilities
Needs a lot of work. Definitely not worth the hype. Okay for one night. Don’t get your hopes up.
Stayed 1 night in Feb 2024
Response from Corlesia on 16 Feb 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our property / rooms wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

2/10 Terrible

Tristan

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Dennis on 14 Feb 2024
Hi , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Poor

Linda m

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The air conditioning was broken and the shower and the elevators didn’t work
Stayed 1 night in Feb 2024
Response from Dennis on 13 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Poor

Keyona

Travelled with family
Disliked: Amenities
The front desk clerk was very informative , however i do believe he was trying to make some side $$. To park at the hotel you are staying at they wanted to charge $30 for self parking per night and $40 if you do valet. That's ridiculous. 2nd he also stated that i could opt for the for the $30 a night to be taken out of my deposit. Well that not true when i scanned the qr code it did not give me the option to do that. This hotel also sits at the corner of a busy intersection so it is very tricky to get in it. The elevators on the parking structures did not work so if you parked on a higher level you would have to walk down with your luggage and all. At first look room was clean but does not look anything like the pictures. The bath tube drained very slow so water builds up while you take a shower. The breakfast that is included in your stay it was alright but the short Hispanic female cashier is rude. You can not take your food upstairs to your room unless you want to pay for it. Check out day i see pimps and prostitutes in the lobby and in the restaurant. I did not see them when i came but Sunday morning i most definitely saw them. With all the problems Texas has with human trafficking they allow this to go on. Oh almost forgot they take out a fee for the pool and gym out of your deposit money even though i did not use those things nor did i ask about those things. I will be looking into that. Because that does not make since to me. So in my eyes 2 star. You have a clean bed.
Stayed 2 nights in Feb 2024
Response from Dennis on 13 Feb 2024
Hi, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team.

10/10 Excellent

Kathryn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alvin on 12 Feb 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soonThank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 Okay

Ymajahi

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel reminds me of a low end Vegas hotel. There was a big sticky spot on the carpet and I’ve bumped my calf on the bed frame some many times I could barely walk. Staff was great.
Stayed 1 night in Feb 2024
Response from Dennis on 10 Feb 2024
Hi, Thank you for your feedback and We apologize that the Hotel aesthetic did not meet your expectations. The management team is aware that we have improvements to make and we look forward to making those improvements soon.

8/10 Good

JEREMY

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
not a bad option in Galeria area. hotel and rooms especially the bathrooms are showing their age but bar is good. cleaning so so.
Stayed 3 nights in Feb 2024
Response from Dennis on 10 Feb 2024
Hi Jeremy, We thank you for the feedback and Hotel Derek is soooo looking forward to turning that 4 star into a 5 star!!!

4/10 Poor

adelina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not very helpful staff. Very run down conditions in rooms. Definitely only good because of location.
Stayed 1 night in Feb 2024
Response from Jamesha L on 6 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

4/10 Poor

Mandy

Disliked: Amenities, property conditions & facilities
Bad customer service no room service
Stayed 1 night in Jan 2024
Response from Jamesha L on 3 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

10/10 Excellent

Tawana

Liked: Cleanliness, property conditions & facilities
The only thing is that they should tell you when they will release the security deposit
Stayed 1 night in Jan 2024
Response from Jamesha L on 3 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Jarvis, Houston

Liked: Cleanliness, property conditions & facilities
I had a nice stay
Stayed 1 night in Jan 2024
Response from Dennis on 31 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Danyal

Disliked: Cleanliness, property conditions & facilities
They never let us check in.
Stayed 1 night in Jan 2024
Response from Dennis on 31 Jan 2024
Hi Danyal,We apologize for any miscommunication however the hotel does not accept prepaid cards as a method of payment. We would love the opportunity to host you in the future.

8/10 Good

Kelly, Beaumont

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Jamesha on 31 Jan 2024
Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon !

8/10 Good

Johnny

Disliked: Property conditions & facilities
Run down needs to be renovated
Stayed 1 night in Jan 2024
Response from Jamesha on 31 Jan 2024
Thank you for your feedback.

6/10 Okay

Dwayne

Liked: Property conditions & facilities
Disliked: Cleanliness
I like that it was in a very good area but front desk help getting towels was not good at all never got them
Stayed 1 night in Jan 2024
Response from Dennis on 30 Jan 2024
Hi Dwayne, thank you for your feedback. I am so sorry for the level of service experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team.

10/10 Excellent

Teshawna, Houston

Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024
Response from Dennis on 30 Jan 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon!

4/10 Poor

Lindsey

Disliked: Cleanliness, property conditions & facilities
Nothing like it used to be 15-18yrs ago. AC did not work in any of the rooms we moved to. Wallpaper pealing off, stains all over the walls, mini fridge did not work. And as for the FREE breakfast, dont be fooled. It was for only 2 people from your room. And you are not allowed to oder what you would like you are givrn only one choice. No coffee or juice refills and no container for your leftovers. You are not allowed to get a 'to-go'. Although, The girl working the FD at night, was super sweet and helpfull.But i will never stay there again!! It was a horri ble w
Stayed 2 nights in Jan 2024
Response from Dennis on 25 Jan 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

6/10 Okay

Nicholas, Houston

Travelled with family, Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
The room was big in size to say i booked a suite. The bathroom could have been much more cleaner as far as the ceiling and other areas but it was pretty decent. the bathroom was outdated. there was only a tub, no walk in shower. I did not really care for the view I had on my balcony so I didn’t spend much time on it even though that’s why I booked a suite with a balcony. the bar was a nice vibe and the bartender made you feel like you were at home (even though i am). out of 10, i’d give this property an 8.5/10.
Stayed 1 night in Jan 2024
Response from Dennis on 23 Jan 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our property / rooms wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience

10/10 Excellent

Latasha

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from Ken T on 22 Jan 2024
Thank you for taking the time to leave us an amazing 10/10 review. We are glad you enjoyed your stay with us.

6/10 Okay

Gabrielle

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room could have looked better seems a little outdated
Stayed 1 night in Jan 2024
Response from Ken T on 22 Jan 2024
Thank you for taking the time to leave us a review. The hotel is currently in the final planning for a refresh of all our guest rooms and amenities.

10/10 Excellent

Houston

Liked: Cleanliness, amenities, property conditions & facilities
The suite was amazing! It was huge! And the balcony view was awesome.
Stayed 1 night in Dec 2023
Response from Dennis on 30 Jan 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon !

4/10 Poor

lauren

Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from Ken T on 17 Jan 2024
Thank you for taking the time to leave a review. I apologize you didn't have an amazing stay.

2/10 Terrible

Yasmin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Just a terrible experience. Customer was awful. Front desk never answers the phone, employees won’t find you a luggage cart because “people take them up and never bring them back down”, no turn down service, poop stains on restroom door, only one person taking all of the orders and delivering plates at the restaurant. I could go on and on. Just awful and never ever again.
Stayed 2 nights in Jan 2024
Response from Dennis on 16 Jan 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team