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Everything was nice and clean. Only thing I didn’t like was the pool closing at 10. Wishing it was open till midnight. Breakfast menu needs some kind of bread/croissant/bagel options.
Marlaina
Stayed 1 night in Apr 2024
2/10 Terrible
Josefina
14 Apr 2024
Disliked: Amenities
If i could give this hotel a 0 rating I would... Has a moldy smell, shower leaked all night long, iron didnt work, they didnt have a phone in the room. If I needed service I had to walk down to the office. AC tured off all day and night to were I had to get up and turn back on.
Josefina
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 15 Apr 2024
Hi Josefina,We apologize for any inconvenience you experienced during your stay. However, we take pride in maintaining high standards of cleanliness and comfort, and we regularly inspect our rooms to ensure they meet our guests' expectations. Regarding the issues you mentioned, we will investigate them promptly to address any underlying maintenance concerns. Our team is always available to assist guests with any needs they may have, and we appreciate your feedback as it helps us improve our services.
This property is a perfect location for anyone having an appointment at the Physicians’ hospital next-door. It was very safe and easy parking. There is a Pappasito’s a few blocks away and a target store. I would stay there again.
Jay
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 28 Mar 2024
Hi Jay,Thank you for your positive feedback regarding the location and amenities of our property. We are thrilled to hear that our hotel's proximity to the Physicians' Hospital was convenient for your appointment. We strive to provide a safe and comfortable environment for our guests, and we are pleased to know that you felt secure during your stay.We appreciate your mention of the nearby Pappasito's and Target store. Having convenient dining and shopping options in close proximity can greatly enhance the overall experience for our guests.We are delighted to hear that you had a positive stay and that you would choose to stay with us again. We look forward to welcoming you back and providing you with another enjoyable experience.If there is anything else we can assist you with or if you have any additional comments, please feel free to let us know. Your satisfaction is our top priority.
Everything about hotel was good. Would stay there again.
Sandra
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 22 Mar 2024
Hi Sandra,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
6/10 Okay
Damon
Travelled with family, Travelled with family and small children
17 Mar 2024
Disliked: Amenities
The front desk told me that someone else had a reservation in my name. Then ask me who was with me and if they made a reservation. I said i was with my 12 yr old daughter. When i asked what the name was the lady told me i was asking too much. She then told me i would need to get $100 cash for a room deposit because of my child even thought the room was already paid for. The ATM was $5 so i had to drive to a Chase bank. At check out to get my $100 back i had to wait to have someone go and check my room before i could get my money. THIS WAS A DAYS INN! The kitchen sink, refrigerator and microwave were on the side of the bed! Dont waste your time or money. Spend $20 more and be happy without the hassle!
Damon
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 18 Mar 2024
Hi Damon,We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We strive to provide exceptional service to all our guests and regret that we fell short of your expectations. Regarding the reservation issue, our front desk team follows standard procedures to ensure the security of our guests' bookings, and we appreciate your cooperation in providing necessary information. Regarding the room deposit, it is a standard practice in many hotels to secure incidentals, and we apologize if this caused any inconvenience. We will take your feedback into consideration to improve our services for future guests.
10/10 Excellent
Alex
Travelled with family and small children, Business traveller
Response from Guest Relations Management on 14 Mar 2024
Hi Alex,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
Response from Guest Relations Specialist on 10 Mar 2024
Hi Crystal,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Response from Guest Relations Specialist on 26 Feb 2024
Hi Jana,We're delighted that you enjoyed your stay with us and found our hotel to be a fantastic choice for families. Our proximity to the Space Center and the exciting NASA activities nearby make us an ideal location for those eager to explore the wonders of space. Additionally, our indoor pool provides a perfect opportunity for relaxation and fun, adding to the overall enjoyment of your stay. We're thrilled to have provided you with a memorable experience, and we look forward to hosting you and your family again soon for another stellar visit.
Response from Guest Relations Management on 2 Feb 2024
Hi Margarito, Thank you for your positive feedback. We are thrilled to hear that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
Response from Guest Relations Management on 31 Jan 2024
Hi Gumaro,Thank you for your positive feedback. We are thrilled to hear that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
Response from Guest Relations Management on 19 Jan 2024
Hi Dave,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!
Response from Guest Relations Management on 18 Jan 2024
Hi Dianne,Thank you for your feedback regarding Deven at the front desk. We're glad to hear that Deven provided you with helpful and friendly service during your stay. We strive to have a team that is attentive, accommodating, and guest-focused, and it's always rewarding to receive positive feedback about our staff members.We'll make sure to pass along your kind words to Deven. I'm sure he will be thrilled to know that his efforts were appreciated. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.
Response from Guest Relations Management on 18 Jan 2024
Hi Gloria,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
Response from Guest Relations Management on 18 Jan 2024
Hi Gaston,Thank you for your feedback regarding the helpful and cordial staff at our hotel. We're delighted to hear that our team provided you with excellent service during your stay. We strive to create a welcoming and accommodating environment for our guests, and it's always rewarding to know that our efforts are appreciated. We'll make sure to pass along your kind words to our staff members.If you have any other comments or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your patronage and look forward to welcoming you back in the future.
6/10 Okay
Stormy
Travelled with partner
11 Jan 2024
Liked: Cleanliness
Limited variety on breakfast and I had to make a $100 deposit which they stated was on my booking and when I went to the site I booked it didn’t contain that information at all. It was so late that I couldn’t argue and they made me wait 20 mins just to check over my room in the morning to give me my money back. Very inconvenient
Stormy
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 12 Jan 2024
Hi Stormy,Thank you for taking the time to provide feedback on your recent stay. We apologize for the inconveniences you encountered during your visit, particularly regarding the limited variety on breakfast and the unexpected 100 deposit requirement. We understand that these issues caused frustration, and we appreciate you bringing them to our attention.We apologize for the limited variety on breakfast. Guest satisfaction is important to us, and we continuously work on improving our offerings. Your feedback will be shared with our food and beverage team to assess and expand our breakfast options in order to better meet the preferences of our guests.Regarding the 100 deposit, we apologize if the information was not clearly communicated during the booking process. We understand that transparency is crucial, and we will review our communication procedures to ensure that all necessary information, including deposit requirements, is clearly stated on the booking platforms. Your feedback will be taken into consideration as we make improvements to our reservation processes.We regret any inconvenience caused by the delay in checking over your room and returning your deposit in the morning. We strive to provide efficient and seamless service, and we apologize for any delays you experienced. We will address this issue with our front desk team to ensure that similar situations are handled more promptly and efficiently in the future.Thank you for bringing these matters to our attention. Your feedback is valuable to us as we continue to enhance our guest experience. If there is anything else we can do to rectify the situation or regain your confidence in our hotel, please do not hesitate to reach out to us directly.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more convenient and enjoyable experience in the future.
Very professional and courteous staff. Cleanliness was a plus
Reynaldo
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 10 Jan 2024
Hi Reynaldo,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience with our professional and courteous staff. Providing exceptional service is our top priority, and we're glad that our team made a positive impression on your stay.We also appreciate your recognition of our cleanliness efforts. We understand the importance of a clean and comfortable environment for our guests, and we strive to maintain high standards of cleanliness throughout the hotel.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.
Response from Guest Relations Specialist on 9 Jan 2024
Hi Felisha,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
I had reserved this stay for my brother for 2 nights. He did not show up so I canceled the 2nd night. The room was not used, the service, cleanliness, and amenities remain unexperienced. Consequently I can not write an informed review. All five stars are for the lady at the desk who did her utmost to help me. Sadly, I don’t remember her name. She knows who she is. Thank you nice lady.
Michael
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 9 Jan 2024
Hi Michael,We appreciate your feedback and are pleased to hear about the positive interaction you had with our staff at the front desk. Our team strives to provide excellent service, and we're glad to see that reflected in your experience. Regarding the cancellation of the second night, we understand your decision, and it's unfortunate that your brother couldn't make use of the room. We apologize for any inconvenience this may have caused and hope to have the opportunity to welcome you and your brother back for a future stay, allowing you to fully experience our accommodations and amenities.
6/10 Okay
Anjanette, Grapevine
Travelled with family
31 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Anjanette
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on 1 Jan 2024
Hi Anjanette,We're thrilled you enjoyed your stay! Our proximity to the Space Center allows guests like you easy access to this fascinating attraction. Additionally, our indoor pool provides a perfect retreat after exploring the wonders of NASA nearby. We're delighted you had a great stay with us and hope these amenities added extra enjoyment to your experience with us. We look forward to hosting you again on your next visit to our stellar location!
8/10 Good
James
30 Dec 2023
James
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 1 Jan 2024
Hi James,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
2/10 Terrible
Alejandro
13 Dec 2023
Alejandro
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 3 Jan 2024
Hi Alejandro,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.
Everything except the toilet, it’s low to the floor and shallow. Yeah don’t go with a full bladder your butt will get wet before you are finished. That’s my biggest problem
Theresa
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on 12 Dec 2023
Hi Theresa,We appreciate your feedback and are glad to hear that you found most aspects of your stay enjoyable. We hope that you were able to enjoy our indoor pool and proximity to the Space Center as well. However, we apologize for any inconvenience caused by the design of the toilet, and we understand the importance of comfort in such facilities. Our team is continuously working to enhance guest experiences, and we'll certainly take your comments into consideration for future improvements. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you again in the future.
Response from Guest Relations Specialist on 11 Dec 2023
Hi Carlos,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back to our hotel, which is close to the Space Center, soon.
Response from Guest Relations Management on 29 Nov 2023
Hi Micheal,It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated most aspects of your stay, especially the cleanliness.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!
Response from Guest Relations Management on 17 Dec 2023
Hi Sheila,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
Definitely will stay here again. Price was right. Room was nice and clean. Comfy bed and pillows. Easy check in. Highly recommended!
Michael
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 20 Nov 2023
Hi Michael,It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you had a breeze at check-in and that you appreciated the friendly service provided by our staff. We are delighted that you enjoyed our guestroom.We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are especially happy to share this review with our staff who work hard to ensure that you receive a very pleasant and enjoyable experience in service and accommodations.Thank you for sharing this review and we look forward to seeing you again!
It was what we needed. A comfortable room, close to where we needed to be.
Joel
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 13 Nov 2023
Hi Joel,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
Response from Guest Relations Management on 10 Nov 2023
Hi Cynthia,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
8/10 Good
Amy
4 Nov 2023
Amy
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 24 Nov 2023
Hi Amy,It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated most aspects of your stay. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!
6/10 Okay
Sabrina
30 Oct 2023
Liked: Cleanliness
Nothing special. We hated giving a cash deposit but after staying here we understand it would be required. I never knew there were places like this in Webster. Alot like a palace inn. The showers at a Palace Inn are better tbh.
Sabrina
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on 31 Oct 2023
Hi Sabrina, Thank you for sharing your review.Thank you for informing us of how you feel about the deposit. We apologize for any inconvenience. Your rating and feedback will help us to recognize our strengths and improve upon our weaknesses. We greatly appreciate the time you've taken to review our hotel.
Response from Guest Relations Management on 23 Oct 2023
Hi Micheal, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
6/10 Okay
Jaime
22 Oct 2023
Jaime
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on 24 Oct 2023
Hi Jaime, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.
4/10 Poor
Kristopher
17 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The pictures online look so different from real life
Kristopher
Stayed 3 nights in Oct 2023
Response from Guest Relations Management on 18 Oct 2023
Hi Kristopher,We are sorry to hear that you had a less-than-ideal experience at our property. We take guest feedback very seriously and are disappointed to hear that we did not meet your expectations. We strive to provide accurate information about our property to all booking platforms, and we apologize if our pictures online were misleading in any way. Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address this issue that you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future.
2/10 Terrible
Julie
7 Oct 2023
Julie
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 9 Oct 2023
Hi Julie, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.
6/10 Okay
Ninoshka
Travelled with group
30 Sept 2023
Liked: Cleanliness, staff & service
The staff is super friendly. The hotel has it’s wear and tear but overall was clean, beds and room confortable, great for a good night sleep. The only down side was the breakfast, is just cereal, yogurt and coffee; it was ok.
Ninoshka
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 28 Oct 2023
Hi Ninoshka,We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are delighted that this goal was achieved. We are happy to learn that the staff provided you with great service and that you have enjoyed the room and all its amenities albeit a bit old.Thank you for your feedback regarding the breakfast. We apologize that it was not much to your liking. We will pass the comment on to our kitchen staff so they can review the food choices to better serve our guests.Given that we are always looking for ways to improve the hotel experience for our guests, this feedback will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!
Big black bugs everywhere in the room and they refused to refund me because I was there a few hours. I couldn’t stay the night I was so disgusted. Very disappointed in the hotel and hotels.com for not getting me a refund on a room I couldn’t stay in!
Becky
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on 20 Sept 2023
Hi Becky, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent booking. It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay albeit very short. We are taking note of your concern regarding the presence of bugs and we have taken into account these pictures.This is certainly not the level of service we strive to provide to our guests, and we apologize for all the distress caused. Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.
Response from Guest Relations Management on 6 Sept 2023
Dear Aletha, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
8/10 Good
Amanda
Travelled with family
4 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Amanda
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 6 Sept 2023
Dear Amanda, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
No elevator
No help to get luggage up
Leaking bathroom
Sad breakfast
Swapna
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on 6 Sept 2023
Dear Swapna, We are extremely sorry to hear that your recent experience with us fell short of your expectations. Our team strives to provide the highest level of comfort and customer service, and it is disappointing to learn that we fell short of these areas during your stay. We regret to know that you were not assisted with your luggage especially since an elevator was not available. We are also noting that breakfast was unsatisfactory. We are very sorry for the distress. Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations.
4/10 Poor
Ariana, League City
Travelled with partner
4 Sept 2023
Disliked: Staff & service, amenities
Front desk tried to charge us more for the room than what we paid online. Key cards did not work almost at all. The “free breakfast” was three cereal options, coffee and little snack granola bars. Ac placement was horrible and bath tub was not as advertised in pictures
Ariana
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on 6 Sept 2023
Dear Ariana, We regret to know of the inconvenience you experienced during your recent booking.We are very sorry for the poor customer service of our front desk staff. We will make sure to clarify this incident with the management. We are also noting that the key cards did not work and that the breakfast was unsatisfactory. This is certainly not the level of service we strive to provide to our guests, and we apologize for all the distress caused. Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.
6/10 Okay
Kelly
Business traveller
29 Aug 2023
Kelly
Stayed 1 night in Aug 2023
Response from Guest Relations Management on 30 Aug 2023
Dear Kelly, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.
Response from Guest Relations Management on 22 Aug 2023
Dear Kent, It's fantastic to hear from you, and we appreciate you taking the time to tell us about your stay at our hotel.We are very pleased that you love the room and appreciated our team's customer service. We hope that you were able to enjoy the indoor pool. We also hope that you were able to visit the Space Center and NASA. We strive hard to make each client's experience excellent and enjoyable and we are pleased to hear that our efforts have been successful. We appreciate you sharing your thoughts, and we hope to see you again soon!
6/10 Okay
Verified traveller
10 Aug 2023
Liked: Staff & service, room comfort
Snap, Crackle, Pop
Everything was OK,not the greatest, the swimming pool was not a heated pool and the breakfast was very basic, we had a roach crawling on the ceiling,but i killed it....lol however customer service was great.
Verified traveller
Stayed 3 nights in Aug 2023
Response from Guest Relations Management on 12 Aug 2023
Dear Valued Guest, Thank you for this feedback. We appreciate that you like the service of our staff.We are taking note of all the issues that you mentioned, especially the presence of a bug. We are sincerely sorry for all the inconvenience. Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations. Thank you for bringing these matters to our attention.
Response from Guest Relations Management on 7 Aug 2023
Dear Valued Guest, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
8/10 Good
Jaqueline
Travelled with family, Travelled with family and small children
Response from Guest Relations Management on 31 Jul 2023
Dear Jaqueline, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are happy to hear that you appreciated the friendly service provided by our staff. We are also delighted that you found the guestroom clean and comfortable!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for sharing this review and we look forward to seeing you again!
Perfect for what I needed! Clean, friendly and responsive staff, good area.
Verified traveller
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 20 Jul 2023
Dear Valued Guest, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
Response from Guest Relations Management on 18 Jul 2023
Dear Monique,We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.
An older property but renovated and very clean. Smells nice. Cheap price. Few amenities but given the price the clean room, good bed and quiet was worth it. Parking lot well lit. Next to a new hospital so good part of town.
William
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 20 Jul 2023
Dear William, It is nice to hear from you, and we appreciate you taking the time to share your experience at our hotel!We are very happy to know that you appreciated our bedroom and its amenities, and our location!We strive to provide each client with a very pleasant and enjoyable experience, and we are happy to learn that we have achieved this goal. Thank you for sharing your thoughts, and we hope to see you again soon!
Response from Guest Relations Management on 18 Jul 2023
Dear Nisha, Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for any inconvenience caused. We hope the staff was able to support and assist you with any issues you may have encountered to make your stay a bit more pleasant. Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.We sincerely hope you would return and allow us to provide you with a far superior experience.
6/10 Okay
Kavin
Travelled with family
17 Jul 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Our door was hard to open. The toilet paper was wet when opened and taken out of package.
Kavin
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 18 Jul 2023
Dear Kavin, We are sorry to hear that you had a less-than-ideal experience at our property. We apologize for the issue with the door and the toilet paper. We will have maintenance and housekeeping check on concerns. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.