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Reviews of Winstar World Casino Hotel

Winstar World Casino Hotel
21444 World Way Dr, Thackerville, OK

Reviews

8.0

Very good

Rating 10 - Excellent. 74 out of 174 reviews" "
Rating 8 - Good. 49 out of 174 reviews" "
Rating 6 - Okay. 30 out of 174 reviews" "
Rating 4 - Poor. 15 out of 174 reviews" "
Rating 2 - Terrible. 6 out of 174 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

T, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better to book through Expedia VS through casino
Nice hotel, very large. Lots to do! We went to see a UFC fight and had a lot of entertainment. The casino waitstaff does not serve drinks at machines as many other casino's do.

2/10 Terrible

Julie, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very un-organized
We arrived at seven after booking our reservation two months or more in advance and receiving through Expedia that our room is been confirmed. I get to the front desk they do not have a reservation for me we stay in there for 30 minutes until manager comes over and push one button and we get a room. We get up to the room only to find a room still dirty bed unmade, used coffee cup on the desk, and dirty towels still in the bathroom. I called down to the front desk about this she said she could move us which we didn't have time to do or she have somebody come up and clean the room and she really appreciated our patience. I have used Expedia many times in the past to book hotels and never had an issue needless to say I will not be returning to this hotel.
Dirty bed
Used coffee cup
Dirty towels
More dirty towels

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Access to TV.
I came to participate Southwest Deaf Golf Association tournament, and only needed a room and cable access. To my disappointment, cable channels weren't caption compatiable, so my girlfriend and I ended up watching Netflix and Hulu. I talked to front desk TWICE! I was given green remote, still it didnt work. I did request replaced TV, all of your staff refused by continuiously telling technicain to fix the caption. It was a disgusting experience to be treated as a second class guests.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was much needed spur of the moment trip fo us - hotel accomodations were great. Thinking about returning and staying an extra day to take advantage of additional hotel services.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smoky
I guess I should've known that a hotel connected to a casino would've had the stench of stale smoke everywhere.

6/10 Okay

carol

Liked: Cleanliness, staff & service
Skimpy on the amenities.
Therè weren't many amenities offered. No breakfast included. The in room coffee pot included only two cups of coffee and no tea. There weren't enough linens.

8/10 Good

Jim, Oklahoma City

Liked: Cleanliness, property conditions & facilities, room comfort
Winstar Hotel Experience
Overall we were pleased. That said there were several occasions when we asked questions of the staff and felt as though we were being quoted "corporate script" as opposed to treating us like the customer we wanted to be. Here are a couple examples: 1. The Cafe Arrived after the Johnny Mathis concert and asked to be seated. Hostess said we would have to wait until she retrieved the menus as there were many people just coming from the concert. After several minutes (there were no other guests in front of us), we still weren't seated...just standing, waiting while the 2 hostesses carried on a personal conversation...we asked for a mgr who very courteously seated us. After being seated, I did a quick survey and approx 65% of the tables were empty...which did not substantiate the reason we were told we had to wait. Once seated the service & food were very much up to expectations. 2. As we were checking out, we attempted to call the valet desk. We did this by pressing the "valet" button on the phone in the room. After a few rings, a voice answered, "front desk" . I explained I was attempting to call the valet desk....almost before I could complete that explanation I was told "valet doesn't take telephone requests" . Neither of these experiences would keep us from returning as the overall experience was fine. As someone who is in business with employees who deal with the public, it does however cause me to ask, " is the training a check the box endeavor that omits how the messa

6/10 Okay

Ryan, Dallas, Tx

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel rooms are nice but the casino...
I liked the hotel rooms and the staff were great, but the amount of smoke made it really uncomfortable to relax in the casino. And I know I am in a casino. It was tough to breathe at times. They need better filtration. I would not come back unless that changed. I have been to vegas and the casinos seem to have better filtration.

6/10 Okay

M, Dallas

Disliked: Room comfort
Typical Indian casino hotel
Rooms were lacking in luxury or comfort. Beds were horrible amd bathrooms were less than desirable. All visual appealing but lack of service, comfort, cleanliness, and elegance in this property. It's all for looks but nothing like you will find in the real luxuries of Las Vegas. Table games require .50 donation per hand. It's an inconvenience. It is the world casino of penny slots. I can't believe the number of penny slots. Poker room is very soft. Not much skill needed to make a few bucks there. That was a good thing. Casino was a little too big. Bring your walking shoes. The "cities" were not much different from one another. Boring site seeing as you walk around. Save your $ and go to Vegas.

4/10 Poor

valena, tx

Disliked: Room comfort
over priced for what you received
this experience was very disappointing, we arrived wanting to use a pool, hot tub, or sauna to unwind before dinner and gambling only to find that they were closed for the season; and there was no in door facilities.Our room had no bottled water available. we than tried to their night club and was charge a large entrance fee even as hotel guests to find ourselves as the only two people in the entire club. after that we just gave up and gambled

8/10 Good

Mardi, San Antonio, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not really for children
The hotel was nice and clean, the staff was professional. For New Years Eve, there were quite a few children with not much to do. There were quite a few bored, unsupervised children in the hotel and casino

10/10 Excellent

BabyBoomerBobby, Grapevine, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great after Christmas outing
We really enjoyed our first stay at the Winstar. Everything was excellent. We will return before next Christmas.

2/10 Terrible

Bennie, Dallas

Disliked: Staff & service, property conditions & facilities
smoke, food, customer service,
smell of smoke everywhere except our room. made it impossible to venture out, due to my asthma. upon arrival agent was telling another guest hotel was smoke free? restaurant food at the el fennix restaurant was awful cold soup taste like water added right out the can queso was tasteless and cold customer service very lacking from wait staff we waited 15 minutes for water. server gave us food no napkins or silverware. other guest complained of dirty silverware with food still on them, ugh. we tried the terrace cafe service was awful and at the time we were only 2 of the 5 people in the place around 9: 30 pm. we were disappointed to say the least.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great trip
Took my wife and her family this pass weekend had a great time, but there were some down falls. Could of been because of the Christmas holidays but the bathrooms were very dirty and alot of the trash can were over flowing had to walk around to find a place to find a trash can... People sitting down at games and not playing... But other then that everything else was good. From the moment we checked in to the point i went to sleep. The rooms were clean, beds were nice, bathroom in the room was clean...

10/10 Excellent

Freddie, Garland, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was Nice
The rooms were really nice...The staff was friendly...The check in was fast & the check out was even faster....check out in the room was nice too...

8/10 Good

chugs, Texas

Liked: Cleanliness, staff & service, room comfort
Roll out of bed to the show or casino...
The view from the room immediately relaxed us.. The beds were comfortable and the room clean.. A refrigerator would be nice if staying any length of time.. There was a line at checkin, but it moved quickly.. We had a burger in the Casino that was one of the best I have eaten...

8/10 Good

Nora, Freericksburg,Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard hotel rom
These rooms are pricey for just a standard hotel room. There was not a hair dryer or mini frig in our room even though it was suppose to be. The pillows were awesome, very comfortable and lots of them.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert
Dwight Yoakum and his band are awesome!! The seating, however, was too crowded and HARD. A lot of the audience wasn't young, and we paid the price in comfort! The concert was FABULOUS!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We loved that we didn't have to leave the hotel to get to the casino!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
over priced for the quality. stayed at a lot better for a lot less price.

6/10 Okay

Texas Lookout

Liked: Cleanliness, staff & service, room comfort
Connected to Casino
WinStar casino is indeed large. Winter Hotel is attached to casino. There are No Complementary Drinks/Food in Casino, so have your wallet ready. There are no refrigerators in rooms. There is an iron/hairdryer and Safe though. The Casino and Hotel which are joined together are remote!!! Once your there the food choices are almost null. Check out Food choices before arriving. The Buffet on site is expensive and I rate it a 5. Seniors eat free on Wednesday's. The "Grill Restaurant" Saturdays and Sundays have a prime rib breakfast buffet and rate it a 8. Coffee in the mornings will run you $4.00 a cup. Casino is nice with plenty of machines however payouts are rare and minimal. Two separate areas for table gambling. When you arrive in casino get familiar with it by walking on the right side completely around before you start gambing. Enjoy and have Fun we did !

4/10 Poor

dissapointed

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not what I expected
When you spend as much as we did in a hotel room it would be nice to have a nicer room. The casino is beautiful but it's just a regular hotel 2 star hotel with 4 star pricing

8/10 Good

G&B, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to the Smokey Robinson concert.
Terrific concert, enjoyed our stay. Rooms are clean and pleasing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the lady who helped us check in was very nice
The room was very nice, The only weird thing was the description of the room on the internet was abbreviated so much we couldn't figure out what they were. for example: Ihotelier Gds Rate Ada Queen Custom Bed Flt Scrn Complimentary Hspd Adj With Casino. We ended up picking a room for handicap but the nice lady changed us out of it so someone else could use it

10/10 Excellent

Brian, Dallas Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Arrived at the hotel entrance to find very efficient, professional and friendly valet parking attendants. Valet parking is free and welcomed. The check in process was swift and the staff very friendly. The room was exceptional, extremely clean, very modern and very comfortable. It was a great place to stay and a good price.

6/10 Okay

Ross, Waco , TX

Liked: Cleanliness, staff & service, room comfort
"THE ROOM"
Towels were like cardboard. no ice bucket or glasses to use

10/10 Excellent

karen, mn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous
Every thing was very nice and easy to find our way around. We had a excellent meal at the restaurant. The service there was very friendly and the restaurant was beautifully decorated . We will be back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They allowed an early check-in. Very nice people and very nice accommodations.

8/10 Good

Pam, Austin TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient tower location for all amenities
Being a non smoker I was grateful for nonsmoking room and lobby areas but the cig smoke is almost overwhelming in the casino and drifts into the eateries off the casino floor Drink at the Ace bar and eat at the Cafe Terrace when you want to breathe. All staff friendly and helpful. Slots are sophisticated auto spins with lots of bells and graphics. Wish they had an old farts slot room with simple Blazing Seven side pulls and buckets of coins.......also put in a couple of "Caesar Head" Rewards machines like Vegas Caesar's.... LOVE THE NEW KENO ROOM!!! I will be back!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a casino. Comfortable, clean, and people were nice. If only you could win at the casino as well.

8/10 Good

El, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to be near the casino.
All that was lacking was a blow dryer for my hair. Both people in our party could come & go as we pleased...to our room or in the casino!

10/10 Excellent

Dianna Carter, OKC, OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun place to stay. Very nice experience
We attended the Jim Gaffigan Show. It was a great weekend getaway. Enjoyed the show and they venue!
One of the pools
Casino walkway

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rooms are great but the food was terrible check in time not until 4 so we started gambling early

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Our hotel whenever in Dallas
We love this hotel, have stayed here often. However, considering our reservations were made months ago, we were disappointed in room size this time, was more suitable for one person. Otherwise pleasant stay and still our preference when in Dallas.

6/10 Okay

Verified traveller

Liked: Staff & service
was placed in a handicap room next to the elevators was not happy with all the noise service could have been better was fair at best

8/10 Good

Jeff, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view overlooking pool.
Only problem water was shut off for about 2 hours after check in.

6/10 Okay

ritha, oklahpma city

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice casino horrible roomr
Horrible room try again this coming weekend. Will give another chance this weekend

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Had a great experience. They did however forget to bring me some coffee but that could have been a top floor problem. Lord knows the struggle to get to the 19th floor

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, clean, beautiful facilities!!!
It was a short stay but the facilities are excellent, the employees are very friendly and food is great!!!

10/10 Excellent

Team Sozee, Terrell, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. It's attached to the casino so it's very convenient. The only thing missing is the room we were in did not have a mini fridge and microwave.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
It was ok...nothing special. Not somewhere I care to visit again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Rooms.. Very Clean Hotel .. Great, Friendly Staff !!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit off-season for better service
The hotel appeared to be at capacity. The staff was nice, but overwhelmed. I had to wait in lines for service everywhere. At dinner, I waited an hour for my appetizer, then the food arrived at the same time as the appetizer. For breakfast, there was only 1 hostess and she took about 3-4 minutes to seat each guest before returning to the hostess station. Once seated, I watched her stroll leisurely through the restaurant talking to waitresses, etc., while a long line formed at the hostess station. I wondered where the restaurant manager was.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great fun for adults and kids
Stayed one night had amazing pool. Took kids to pool during day and took turns goin to casino. At night took kids around outside of casino to see it lit up and then took them for walk inside casino. Lots of neat things and for the kids to see. They had lots of fun and so did we.

10/10 Excellent

love to travel, F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed feelings
This is a very nice hotel. Overall it's well kept and being attached to the casino is a plus for some. You must have a resevation if you don't have a players card as they will turn you away. Expedia came through for us though and confirmed a room.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice with lots amenities But pool staff needs work
Hotel is very nice and has lots of amenities. Front desk and valets are pleasant. Spent the day at the pool which was a mistake. Pool was dirty the two hours we were there and no one made any attempt to keep it up. We sat arounf empty glasses, beer bottles and even food containers. Staffed seemed more concerned with socializing and when you got up to get a drink at the bar, the girls were rude and VERY pretentious. Made no attmepy at small talk or even a thank you but seemed annoyed we interrupted their conversation. Hotel lost out on a bigger bar tab from us a least.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good. nice room. clean.This is all I want to write about this experience. So now just take the review.

10/10 Excellent

AG, Arlington, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great escape for my husband and I. Perfect July 4th weekend. Food/pool party/casino/club/happy hour bars/live entertainment, all in 1. Will do again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience was great! The pool is awesome and definitely worth checking out.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay room was nice and cool bell hop was very informative restraints were great ready to go back