Dear Chris, Thank you for appreciating Extended Stay America during your recent visit. We are happy you had some great encounters with our front desk staff. Thank you again for your compliment, and we will always be glad to serve you with such positivity. We hope to make your next stay with us outstanding again.Sincerely,Hotel Management

Dear Mwata, Thank you for your kind words! We're delighted to hear that the staff at Extended Stay America made your stay enjoyable and helpful. Our team is committed to providing excellent service, and we appreciate your recognition. We look forward to welcoming you back for another wonderful experience.Sincerely,Hotel Management

Dear Michelle, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management

Dear Mwata, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely, Hotel Management

Dear Donnie, Thank you for your review of our hotel. We sincerely apologize for not providing the level of comfortable accommodations and amenities that you were expecting. Your feedback allows us the opportunity to improve our guest experience continuously, and we will look into this further. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Pamela, Thank you for reviewing our property. Please accept our apologies if we did not provide you with a clean and comfortable room, and we are sorry for any concerns you had with specific individuals outside our hotel. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. Rest assured, we will address the issues you mentioned with our team to ensure improved service quality and cleanliness standards. We value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management

Dear Seana, We're sorry to hear about the incident you witnessed during check-in and the unpleasant odor in your room. We value your feedback and apologize for any discomfort it may have caused. Rest assured, we prioritize the safety and comfort of our guests. Your comments will help us improve our service and maintain a pleasant atmosphere. If you decide to give us another chance in the future, we will ensure a more enjoyable stay. Thank you for sharing your experience.Sincerely,Hotel Management

Dear Alvaro, Thank you for taking the time to share your review. We are sorry that your stay was anything other than perfect. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Bailey, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Daniel, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We understand your frustration regarding the issues you described and assure you that what you experienced is unacceptable by our standards. Please be assured we will address this with the concerned for improvement, and we do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Wilmington.Sincerely,Hotel Management

Dear Carlos, Thank you for sharing your review. We regret that our front desk staff member was unavailable during the time of your arrival. Please accept our apologies for any inconvenience this caused. We will look into what transpired so this lapse in service never repeats. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our housekeeping team is already at work to check the missed areas. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Mitchell, Thank you for the review. We apologize for not meeting your expectations. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you once again.Sincerely,Hotel Management

Dear Eric, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. Thank you for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Keith, Thank you for reviewing your recent visit to our hotel. We are sorry to disappoint you with the lack of amenities and not attending cleanliness as expected. We will address this matter with the concerned individuals, as providing a clean environment for our guests is always our top priority, and we do our best to ensure our guests have the best experience. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Heather, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you accept our apologies for the inconvenience caused while you were here. Although we cannot do much about the people outside in the area, we can assure you that we take good care of our guests. We work closely with the local police, and the safety and security of our guests are very reliable. We hope you will give us another chance to provide you with the exceptional service you deserve.Sincerely,Hotel Management

Dear John A, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you accept our apologies for the inconvenience caused while you were here. Please allow us to correct this for you, and we hope you will give us another chance to provide you with the exceptional service you deserve on your next trip.Sincerely,Hotel Management

Dear Matthew, Thank you for giving us your feedback regarding your stay. Please accept our apologies for our associates not being responsive to your needs. We always intend to satisfy a guest and strive to deliver exceptional service consistently. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We hope you will give us another chance to prove our commitment to outstanding service. We look forward to welcoming you back soon. Sincerely,Hotel Management

Dear June, Thank you for taking the time to share your experience. We understand how small details add up to make a significant impact on our hotel's overall impression. Therefore, we apologize that your stay did not meet all your expectations. We appreciate you bringing your concerns to our attention so we can address them and ensure such matters do not affect future guests. We would love another opportunity to provide the seamless visit you should always expect from us, and we hope to see you soon.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and posting your valuable feedback. We aim to provide seamless service and accommodations for every guest, and we are sorry this was not your experience. We never intend to leave you with such an impression, and we hope you will accept our sincere apologies for failing to provide the high standards you have come to expect from us. We hope you will consider giving us another chance to redeem your trust and revisit us so we can deliver the flawless stay you deserve.Sincerely,Hotel Management

Dear Sarah, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you.Sincerely,Hotel Management

Dear Howard, We hope you will accept our apologies for not providing the exceptional service you should have received and for the issues you encountered during your time with us. Please know that our in-room amenities, such as the blankets and soaps, are available and complimentary at the front desk anytime. Moreover, we will share your concerns regarding our grab-and-go breakfast and the cleanliness of our hotel with the appropriate teams to ensure we always meet the high standards our guests should always expect from us. We encourage you to try us again, as we are confident you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management

Dear Lloyd, Thank you for your review. We apologize that our front office team fell short of providing your partner with the excellent service we strive for daily and for not being welcoming. Such an instance is not the impression we want our guests to think of us. We are looking into the matter to see what went wrong and how we can handle such situations better in the future. We appreciate your understanding, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Samantha, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Carmaline, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay, and we apologize for any inconvenience you may have faced. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Guest, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the hospitable service you received from our front desk associate. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from comments like yours. We continually strive to advance our services, and we appreciate your feedback. On behalf of everyone here at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management

Dear James, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have encountered while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

sorry for your experience and letting us know so that we can try to rectify in the future

Dear Pamela, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to avoid similar issues in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

We are so sorry that you had a negative experience. We will try to better in the future and have done a refund