Breakfast, lunch, dinner served; international cuisine

Reviews of Crowne Plaza Porto, an IHG Hotel

5 out of 5
Crowne Plaza Porto, an IHG Hotel
Avenida da Boavista, 1466, Porto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 492 out of 768 reviews" "
Rating 8 - Good. 224 out of 768 reviews" "
Rating 6 - Okay. 40 out of 768 reviews" "
Rating 4 - Poor. 8 out of 768 reviews" "
Rating 2 - Terrible. 4 out of 768 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient for business stays. Very quite atmosphere.
Stayed 2 nights in Feb 2024
Response from Maria Lopes on 29 Feb 2024
Dear Mr. Mohammad,Thank you for your review. We are delighted that you enjoyed your stay with us, and we very much appreciate your feedback.We hope we will have the opportunity to welcome you back again in the future.Kindest regards,

10/10 Excellent

Van, Baltimore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to say about the Crown Plaza Porto. The hotel is immaculate, updated clean rooms, the corridors and restaurants were spotless. The staff were very welcoming and helpful with any question I had. There's a market and a few restaurants within walking distance.
Stayed 1 night in Feb 2024
Response from Maria Lopes on 20 Feb 2024
Dear Mr. Van,Thank you very much for your comments. The fact you have enjoyed your stay with us and took the time to gives feedback it’s the best award we can get and that’s what makes work even harder to meet all our guests’ expectations! Thank you!We now look forward to the pleasure of welcome you back soon.Kindest regards,

10/10 Excellent

Janine

Liked: Amenities
Room is very nice and bed is very comfortable. Very clean. Check -in quick and easy. Staff very nice and helpful.
Stayed 1 night in Jan 2024
Response from Maria Lopes on 19 Jan 2024
Dear Janine,Thank you so much for taking the time to share your review of our hotel.We are most pleased to hear you enjoyed an excellent stay with us.A positive guest experience is something our staff takes great pride in, so we value your feedback.We hope you will visit us again.Sincerely,

10/10 Excellent

Mahasti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Maria Lopes on 8 Nov 2023
Dear Mahasti,Thank you very much for your rating.We hope to welcome you back again, at Crowne Plaza Porto.Kind regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Cracking
Stayed 5 nights in Sep 2023
Response from Maria Lopes on 3 Nov 2023
Dear Andrew,Thank you very much for your rating.We hope to welcome you back again at Crowne Plaza PortoKind regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Maria Lopes on 25 Oct 2023
Dear Guest,Thank you very much for your rating.We hope to welcome you back again at Crowne Plaza Porto.Kind regards,

10/10 Excellent

Fremon

Stayed 5 nights in Oct 2023
Response from Maria Lopes on 3 Nov 2023
Dear Fremon,Thank you very much for your rating.We hope to welcome you back again, at Crowne Plaza Porto.Kind regards,

10/10 Excellent

Fremon

Stayed 1 night in Oct 2023
Response from Maria Lopes on 17 Oct 2023
Dear Fremon,Thank you very much for your rating.We hope to welcome you back again at Crowne Plaza Porto.Kind regards,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good reception service, comfortable and quiet room. BEST cosmopolitan cocktails I have ever had - anywhere.
Stayed 1 night in Oct 2023
Response from Maria Lopes on 10 Oct 2023
Dear David,Thank you for your review. We are delighted that you enjoyed your stay with us, and we very much appreciate your feedback.We hope we will have the opportunity to welcome you back again in the future.Kindest regards,

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and quiet hotel. Although lots of construction work going on around it, the noise never reached inside the hotel.
Stayed 5 nights in Sep 2023
Response from Maria Lopes on 2 Oct 2023
Dear Russel, Thank you for your willingness to share your experience. It is a source of great satisfaction and pride for us to know that we managed to meet your expectations and provide you with a pleasant stay.We hope to welcome you again at Crowne Plaza Porto. With regards from the entire Team!

10/10 Excellent

Vinai

Stayed 1 night in Sep 2023
Response from Maria Lopes on 3 Nov 2023
Dear Vinai,Thank you very much for your recent visit to our hotel and for sharing your wonderful feed-back.We look forward to welcoming you back in the future.Kind regards

10/10 Excellent

Ernesto

Stayed 2 nights in Sep 2023
Response from Maria Lopes on 28 Sept 2023
Dear Ernesto,Thank you very much for your rating.We hope to welcome you back again at Crowne Plaza Porto.Kind regards,

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel although no where near Porto centre so used Bolt as a taxi every day. It’s really reasonable and efficient. We only ate in the hotel once as it was a disaster. Little choice and poor food served and what was was luke warm. Manager apologised but it was an expensive mistake.
Stayed 7 nights in Sep 2023
Response from Maria Lopes on 25 Sept 2023
Dear Mr. Graham,Thank you very much for choosing to stay at Crowne Plaza Porto and for taking the time to sharing your opinion, we carefully read.We deeply regret that your meal at our Restaurant did not meet your expectations, and we would like to apologize for all the inconveniences you experienced. We look forward to welcome you again at Crowne Plaza Porto.Best regards,

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Recommend
Hotel is beautiful and very elegant. The staff was outstanding.
Stayed 1 night in Sep 2023
Response from Maria Lopes on 20 Sept 2023
Dear Maria,Thank you so much for taking the time to share your review of our hotel.We are most pleased to hear you enjoyed an excellent stay with us.A positive guest experience is something our staff takes great pride in, so we value your feedback.We hope you will visit us again.Sincerely,

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Maria Lopes on 13 Sept 2023
Dear Olga,Thank you very much for your rating.We hope to welcome you back again at Crowne Plaza PortoKind regards,

10/10 Excellent

shlomo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Maria Lopes on 28 Sept 2023
Dear Shlomo,Thank you very much for your recent visit to our hotel and for sharing your wonderful feed-back.We hope to welcome you back again.Kind regards,

6/10 Okay

Veveca

Stayed 3 nights in Aug 2023
Response from Maria Lopes on 7 Sept 2023
Dear Veveca,Thank you very much for your rating.We hope to welcome you back again at Crowne Plaza Porto.Kind regards,

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very calm and near everything
Stayed 2 nights in Aug 2023
Response from Maria Lopes on 4 Sept 2023
Estimado Sr. Guilherme,Agradecemos os seus simpáticos comentários e felicitamo-nos por ter tido uma agradável estadia.É para nós motivo de grande satisfação e orgulho saber que conseguimos corresponder as expectativas e que com isso o poderemos acolher novamente no Crowne Plaza Porto.Com os cumprimentos de toda a Equipa,

10/10 Excellent

Farzin Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and professional. Restaurant was great. Rooms were clean and roomy.
Stayed 5 nights in Aug 2023
Response from Maria Lopes on 4 Sept 2023
Dear Farzin,Thank you so much for taking the time to share your review of our hotel.We are most pleased to hear you enjoyed an excellent stay with us.A positive guest experience is something our staff takes great pride in, so we value your feedback.We hope you will visit us again.Sincerely,

6/10 Okay

Ziad

Liked: Cleanliness
4-star at best, definitely not a 5-star hotel
At best, this is a 4-star hotel pretending to be 5-star while delivering 3-star service. At check-in, the bellhop placed our luggage on a cart and disappeared, I had to unload the suitcases from the cart in the lobby. During our 3-night/4-day stay, the snack-bar at the club lounge was only stocked once (Club-access if you are frequent traveler with IHG). Quite disappointing. The chairs in the room are so narrow, my wife couldn't fit in them. Comfort should be form over function, we're not at an art gallery here. The front-desk restaurant recommendations were atrocious rip-offs. Literally the worst (and most expensive) meal we had during our 8-day stay in Portugal was recommended by the front desk (5Ocean restaurant, don't go).
Stayed 3 nights in Aug 2023
Response from Maria Lopes on 22 Aug 2023
Dear Ziad,Thank you for taking the time to gives us your opinion about our facilities and services. Unfortunately we didn’t meet all of your expectations, kindly accept ours sincerest apologies for the inconveniences.We would like to have another opportunity to welcome you.Kindest regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from city center
Stayed 1 night in Jul 2023
Response from Maria Lopes on 28 Jul 2023
Dear Guest,Thank you very much for your rating.We hope to welcome you back again at Crowne Plaza Porto.Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel without pool
Stayed 1 night in Jul 2023
Response from Maria Lopes on 26 Jul 2023
Dear Guest,Thank you very much for your rating.We hope to welcome you back again at Crowne Plaza Porto.Kind regards,

10/10 Excellent

moshe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Maria Lopes on 20 Jul 2023
Dear Moshe,Thank you so much for taking the time to share your review of our hotel.A positive guest experience is something our staff takes great pride in, so we value your feedback.We hope you will visit us again.Sincerely,

10/10 Excellent

israel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Maria Lopes on 20 Jul 2023
Dear Guest,Thank you very much for your recent visit to our hotel and for sharing your rating.We look forward to welcoming you in the future.Kind regards,Maria Lopes

10/10 Excellent

Kwamina

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Maria Lopes on 28 Jun 2023
Dear Kwamina, Thank you for your willingness to share your experience. It is a source of great satisfaction and pride for us to know that we managed to meet your expectations and provide you with a pleasant stay.We hope to welcome you again at Crowne Plaza Porto. With regards from the entire Team!

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Maria Lopes on 26 Jun 2023
Dear Krishna,Thank you for your review. We are delighted that you enjoyed your stay with us, and we very much appreciate your feedback.We hope we will have the opportunity to welcome you back again in the future.Kindest regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel. The food superb snd room service excellent. Soup was hot!
Stayed 3 nights in Apr 2023
Response from Maria Lopes on 5 May 2023
Dear Brent, Thank you for your willingness to share your experience. It is a source of great satisfaction and pride for us to know that we managed to meet your expectations and provide you with a pleasant stay.We hope to welcome you again at Crowne Plaza Porto. With regards from the entire Team!

10/10 Excellent

Zhihai, Herndon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Marion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself was fine. Areas around felt dark and unsave after dark. Hotel is not within walking distance of the old town, historic sites or the river front.
Stayed 1 night in Mar 2023
Response from Maria Lopes on 12 Apr 2023
Dear Marion, Thank you very much for your recent stay and for the great comments about our Hotel.We hope you can visit us again soonKind Regards,

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crowne Plaza Porto has been one of my favorite hotels in Porto. Staff is very friendly and knowledgeable. and the restaurant serves amazing dinners and breakfast.
Stayed 1 night in Feb 2023
Response from Maria Lopes on 20 Feb 2023
Dear Karin,Thank you very much for your excellent comments in Expedia. Your opinion is very important to us.We hope to have the opportunity to welcome you again in a near future. Sunny regards from Porto!

10/10 Excellent

Xiao Ning, OLD LYME

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a relative new hotel.
Response from Maria Lopes on 12 Jan 2023
Dear Xiao Ning,Thank you very much for your nice review. Looking forward to welcoming you back to Crowne Plaza Porto.Best regards

10/10 Excellent

William, Wolverhampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient friendly staff with attention to detail. Good transport links via the metro and the bus .

10/10 Excellent

Cally Emma-Christin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Jesus

Stayed 1 night in Oct 2022

8/10 Good

Janet, Fort St John

Travelled with group
Liked: Cleanliness, staff & service, amenities
Suited our needs. Good breakfast. Comfortable rooms.
Stayed 4 nights in Oct 2022
Response from Maria Lopes on 19 Oct 2022
Dear Janet,We appreciate your comments regarding your stay at Crowne Plaza Porto. It is always a pleasure to receive positive feedback.We look forward to welcome you again.With our kind regards,

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Maria Lopes on 6 Oct 2022
Dear Eugene,Thank you for your review. We are delighted that you enjoyed your stay with us, and we very much appreciate your feedback.We hope we will have the opportunity to welcome you back again in the future.Kindest regards,

10/10 Excellent

Bruce

Stayed 1 night in Sep 2022

10/10 Excellent

Gina

Stayed 1 night in Sep 2022

8/10 Good

Gay

Travelled with partner
Liked: Cleanliness, staff & service
Front desk staff excellent and helpful. Rooms a little tired looking but spacious. Terrible lighting and insufficient air conditioning Still a Lovely area to stay
Stayed 6 nights in Sep 2022
Response from Maria Lopes on 21 Sept 2022
Dear Gay,The Crowne Plaza Porto takes this opportunity to thank you for your review and for choosing us.Your opinion is very important for us and we feel very sorry to hear that we did not manage to meet your expectations totally.Please rest assured that we will focus on the described situations!We hope to have the opportunity to welcome you again in the near future.With our kind regards,

10/10 Excellent

Jose, Miami

Stayed 3 nights in Sep 2022

8/10 Good

Feng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Henrique

Stayed 2 nights in Aug 2022

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel - good location
This is a five star hotel, very clean, friendly staff, spacious room, and good breakfast. There is a Metro station near by and other public transportation. it worth for the price.
Stayed 2 nights in Aug 2022

8/10 Good

Changqing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firm mattress, love it
Stayed 2 nights in Aug 2022

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
This hotel is outstanding! The staff are exceptionally friendly and professional, the rooms are beautiful and the beds are so comfy! Overall for me it was perfect!
Stayed 1 night in Jul 2022

10/10 Excellent

rashid, erbil

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lovely place
Stayed 2 nights in Jul 2022
Response from Maria Lopes on 21 Jul 2022
Dear Rashid, Thank you very much for your feedback. We are glad to Know you enjoyed your stay with us. We look forward to welcoming you again soon! Kindest regards,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Great service with nice ambience and big rooms
Stayed 2 nights in Jul 2022
Response from Maria Lopes on 21 Jul 2022
Dear Jason, Thank you very much for your feedback. We are glad to know you enjoyed your stay with us. We look forward to welcoming you again soon! Kindest regards,

6/10 Okay

ana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Marsha

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good property
Stayed 1 night in Jul 2022
Response from Maria Lopes on 21 Jul 2022
Dear Marsha, Thank you for your review. We very much appreciate your feedback. We hope we will have the opportunity to welcome you back again in the future. Kindest regards,