Terrace/patio

Reviews of The Seaton Lane Inn - The Inn Collection Group

3 out of 5
The Seaton Lane Inn - The Inn Collection Group
The Seaton Lane Inn, Seaton, Seaham, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 153 out of 223 reviews" "
Rating 8 - Good. 55 out of 223 reviews" "
Rating 6 - Okay. 11 out of 223 reviews" "
Rating 4 - Poor. 3 out of 223 reviews" "
Rating 2 - Terrible. 1 out of 223 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing staff, room was massive and food and drink was lovely too would definitely stay again
Stayed 1 night in Mar 2024
Response from Guest Experience on 13 Mar 2024
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay Staff brilliant
Stayed 1 night in Mar 2024
Response from Guest Experience on 5 Mar 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Kirsty

Stayed 2 nights in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Guest Experience on 18 Dec 2023
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and accommodation was fantastic, breakfast brilliant.
Stayed 1 night in Nov 2023
Response from Guest Experience on 18 Dec 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 Okay

Keith

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not worth our money.
We booked this hotel due to the good reviews. Unfortunately our stay was not the best. We were put in a room which was on the dog friendly floor which we do not have a problem with. Our room smelled quite bad of wet dogs which was not very pleasant. Also the waste bin in the bathroom had not been emptied after the previous guests. We did mention this to reception when checking out and was told if we had mentioned it earlier we would have been moved to a non dog friendly room. Surely guests without dogs should fill up the rooms which don't accommodate dogs first and then if all them are full then use the dog friendly room. The full english breakfast was also not the best. All in all the whole experience wasn't as good as i thought it was going to be sorry.
Stayed 1 night in Nov 2023
Response from Guest Experience on 18 Dec 2023
Thank you for your feedback. I apologise if we were unable to meet your expectations on your recent visit. Guest satisfaction is a top priority of ours, we always encourage guests to notify us of anything they may need so we have the chance to correct it. We hope to see you again and provide you will our true experience.

10/10 Excellent

Kirsty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here regularly for business. Great pub and acciomodation. Friendly staff
Stayed 2 nights in Nov 2023
Response from Guest Experience on 18 Dec 2023
We look forward to welcoming you back. Thank you for your feedback.

10/10 Excellent

Sandra

Stayed 1 night in Nov 2023
Response from Guest Experience on 18 Dec 2023
Thank you for taking the time to rate us.

10/10 Excellent

Kirsty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent stay as always
Stayed 2 nights in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Good

BEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Great staff. Great food. Enjoyed my stay.
Stayed 1 night in Oct 2023
Response from Guest Experience on 25 Oct 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Kirsty

Stayed 1 night in Oct 2023
Response from Guest Experience on 25 Oct 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Guest Experience on 25 Oct 2023
Thank you for your rating. We hope to see you again soon.

2/10 Terrible

John

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service
Service in the dining room was appalling. 90 minutes between ordering and food being served. It was the same for everyone in the dining room. Obviously there was a problem but no-one bothered to tell the diners what it was or that they might have to wait for their food, or when it was likely to be ready. Dreadful. I think everyone in the dining room felt they were being treated with contempt since they were a captive audience with nowhere else to go.
Stayed 1 night in Sep 2023
Response from Guest Experience on 25 Oct 2023
Thank you for taking the time to pass on your feedback, I am sorry your experience wasn’t satisfactory. I will be passing on your comments and will ensure it makes it back those relevant. We pride ourselves on our great customer service and can only apologies if we did not meet your expectations. We hope you will give us another chance to prove that this was a bad one-off experience and look forward to seeing you in the future. Thanks again for bringing this to our attention.

10/10 Excellent

Teresa

Stayed 1 night in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you so much for your rating. See you again soon.

10/10 Excellent

Celine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem!
Very welcoming and friendly staff. It was clean, comfortable and safe in a very convenient location.
Stayed 3 nights in Sep 2023
Response from Guest Experience on 20 Sept 2023
Thank you so much for the kind words. We loved reading about your time spent with us.

10/10 Excellent

Bogdan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good
The only thing that was not that good was the internet connection in my room, had troubles connecting, and when connected, wifi signal was not that good. Otherwise excellent. Good value for money.
Stayed 1 night in Sep 2023
Response from Guest Experience on 20 Sept 2023
Thank you for your feedback. We would love to welcome you back.

10/10 Excellent

Kirsty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great hotel as always
Stayed 1 night in Aug 2023
Response from Guest Experience on 20 Sept 2023
Thank you so much for the kind words. We hope to see you again soon.

6/10 Okay

Catherine

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Guest Experience on 17 Jul 2023
Thank you for taking the time to rate us.

10/10 Excellent

TAKU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Experience on 10 Jul 2023
Thank you for your rating. See you again soon.

6/10 Okay

Christine

Business traveller
My room was not ready at 3pm though I was given the key card. The cleaning staff were embarrassed. I had room 1 which was an accessible room - not needed. The bathroom was a wet room with seat in shower area. No where to put toiletries in the bathroom as equipped for a disabled person. The room was very dark. Even with lights on it was very dark. Everything was just ok. I probably wouldn’t stay again but nothing to complain about. No more than 3 * and struggling a little for that.
Stayed 1 night in Jun 2023
Response from Guest Experience on 10 Jul 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 Excellent

Kirsty

Stayed 1 night in Jun 2023
Response from Guest Experience on 30 Jun 2023
Thank you for your rating. We would love to see you again soon.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed & comfortable e perience.
We have just had a 3 night stay, a very relaxed & comfortable experience. Staff were extremely helpful, friendly & polite. Breakfast had plenty of choice and the evening food menu was varied & value for money. Would highly recommend & looking forward to a return visit.
Stayed 3 nights in Jun 2023
Response from Guest Experience on 23 Jun 2023
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review.I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cost was a bit pricey due to event in area
Stayed 1 night in Jun 2023
Response from Guest Experience on 13 Jun 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest experience on 22 May 2023
Thank you for your rating. We would love to welcome you back soon.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Experience on 15 May 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!
We have stayed here before last year, it was so handy for what we wanted to do, that we came back again. Very clean & the food in the bar is fantastic.
Stayed 2 nights in May 2023
Response from Guest Experience on 9 May 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Experience on 20 Mar 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again, without hesitation
Stayed 1 night in Mar 2023
Response from Guest Experience on 20 Mar 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

8/10 Good

James

Business traveller
Liked: Staff & service, amenities
Staff great, room could have been cleaner, toilet hadnt been cleaned properly.
Stayed 1 night in Mar 2023
Response from Guest Experience on 10 Mar 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back to The Seaton Inn.

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good dog friendly B+B.
Loved the inn. Clean, tidy and very dog friendly. Food is good, drinks a bit expensive.
Stayed 2 nights in Feb 2023
Response from Guest Experience on 6 Mar 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the third time we have stayed there and we always find that everyone is so friendly and happy to help.
Stayed 3 nights in Feb 2023
Response from Guest Experience on 3 Mar 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

4/10 Poor

Lindsey

Stayed 1 night in Feb 2023
Response from Guest Experience on 17 Feb 2023
Oh No! It seems we have missed the mark on this occasion. Please accept my apologies, we hope to see you soon and provide you with our true guest experience.

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Great little stop over very nice will be back again
Stayed 1 night in Feb 2023
Response from Guest Experience on 8 Feb 2023
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything as we needed. Only suggestion would be somewhere in batroo to put stuff and hook for coats etc Nice friendly helpful staff and reasonably priced food
Stayed 2 nights in Feb 2023
Response from Guest Experience on 6 Feb 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Staff super friendly and very accommodating. Had a last minute booking for 20 coming for dinner during our stay, sorted us out and food was fantastic
Stayed 1 night in Nov 2022
Response from Guest Experience on 25 Nov 2022
Thank you for your review. I know the team would be thrilled to welcome you back.

10/10 Excellent

Antony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff rooms food and convenient
Stayed 1 night in Nov 2022
Response from Guest Experience on 25 Nov 2022
Thank you for yourfeedback. We would love to welcome you back. :)

8/10 Good

Helen

Stayed 1 night in Nov 2022
Response from Guest Experience on 21 Nov 2022
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

Lesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Business trip and well looked after No complaints
Stayed 2 nights in Oct 2022
Response from Guest Experience on 21 Nov 2022
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Good stop off for seaham
Ideal location, great staff. Good food.
Stayed 1 night in Oct 2022
Response from Guest Experience on 18 Oct 2022
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Guest Experience on 10 Oct 2022
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top drawer, great staff great food , would definitely stay there again.
Stayed 2 nights in Oct 2022
Response from Guest Experience on 5 Oct 2022
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay, the staff couldn’t have been more helpful. Room was clean and in excellent condition…perfect! Will definitely be returning at some point!!
Stayed 1 night in Sep 2022
Response from Guest Experience on 4 Oct 2022
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Dianne

Stayed 1 night in Sep 2022

8/10 Good

Kirsty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
good stay as always
Stayed 1 night in Sep 2022
Response from Guest Experience on 29 Sept 2022
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cute place. The service and staff are fantastic. The rooms are small but that’s all British rooms. The food was always good.
Stayed 2 nights in Sep 2022
Response from Guest Experience on 20 Sept 2022
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Martyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Guest Experience on 20 Sept 2022
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Antoinette

Stayed 2 nights in Aug 2022
Response from Guest Experience on 4 Sept 2022
Thank you for your rating. We hope to see you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Guest Experience on 4 Sept 2022
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Aug 2022
Response from Guest Experience on 20 Aug 2022
Thank you for your rating. See you again soon.

10/10 Excellent

Jake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed for 1 nights for business, really enjoyable. Great staff who are friendly and helpful noting was too much. Bar and rooms are lovely also. Highly recommended.
Stayed 1 night in Aug 2022
Response from Guest Experience on 19 Aug 2022
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.