Executive Suite, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains
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Reviews of George Washington Hotel Busch Gardens

3 out of 5
George Washington Hotel Busch Gardens
500 Merrimac Trail, Williamsburg, VA

Reviews

5.4
Rating 10 - Excellent. 26 out of 293 reviews" "
Rating 8 - Good. 69 out of 293 reviews" "
Rating 6 - Okay. 60 out of 293 reviews" "
Rating 4 - Poor. 65 out of 293 reviews" "
Rating 2 - Terrible. 73 out of 293 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

George

Stayed 1 night in Mar 2021

2/10 Terrible

George

Stayed 2 nights in Mar 2021

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

2/10 Terrible

Raymond

Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As you walk in it was SOO cold instantly frozen the front desk was unattended called the number they put on the paper. they sent some guy out that was ONLY worried about WiFi doors was chained up 12 minutes of standing n waiting still didn't receive help or any info about the room I prepaid for
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
What a dump I should have read the reviews. Lobby was cold no heat no one was at the desk. I had to find someone to check our reservation. I pre registered so they had my credit card on file. Was close to Bush Gardens and they had a special New Years celebration at the park. Everything told me to get out but I knew I would lose my 62.00. Will really look at reviews from now on. The sheets were clean but hotel was dirty and we fould a water bottle under the bed. Awful
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was A nightmare! The building is not heated. It was freezing cold. They don't service the rooms. When you call to ask for towels, they give you an attitude about it. Day one, the water came out BLACK before it cleared up. Day two, I tried to shower, and they had just cut the water OFF! That was the last straw. We left, got a room in a different hotel and demanded a refund. They IGNORED the demand or a refund. So, basically, they just stole our money. DO NOT STAY HERE! This place is RIDICULOUS!
Stayed 3 nights in Dec 2020

2/10 Terrible

Janet, Maryland

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WILL NEVER STAY THERE. THEY HAD POOP ON THE BED AND THE SHOWER DIDN'T WORK. THEY WOULD NOT GIVE ME MY MONEY BACK
Stayed 3 nights in Dec 2020

10/10 Excellent

stephaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from HP on 27 Oct 2020
We are glad to know that you enjoyed your stay.

6/10 Okay

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2020

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just was staying the night. Busch Gardens wasn’t far, and that was my destination.
Stayed 1 night in Aug 2020

4/10 Poor

sarah, Williamsburg

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool closed. No bfast. No air conditioning in halls. Room was never cleaned or towels replaced. Ceiling leaking in hall near elevator. Mold in pictures on room wall. Water stains and holes from water leaks on ceiling in room. Pillows flat like pancakes.
Stayed 2 nights in Aug 2020

2/10 Terrible

Bob

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No front desk worker. Had to call the home office from the front desk. A nice Maintenance man gave us our key. I have so much bad to say, but to cut it short, I would not recommend this hotel.
Stayed 1 night in Aug 2020

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Aug 2020

8/10 Good

Janetta

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hallways were super hot beds were amazing comforrable services were nice as well
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
This was a last min reservation and we were not disappointed. Our room was clean, bed was comfortable, and we had a nice quiet stay!
Stayed 3 nights in Jul 2020

4/10 Poor

Sandra j

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
dont stay here
Well, don't go by the pix on this website. It is like it's abandoned. It's spooky. No one at desk, call a number and a maintenance man comes out of nowhere. He was an really nice guy. The room was clean but that's it. It was deserted... I think there were homeless people there
Stayed 1 night in Jun 2020

8/10 Good

Dejuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Rashaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and the decor is very modern. The room is spacious. The cleanliness of the room was good, had a comfortable mattress and bathroom was nice as well.
Stayed 2 nights in Jun 2020
Response from HP on 26 Jun 2020
Thank you. We are looking forward to host you again.

8/10 Good

Wolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, no breakfast during COVID times, though.
Stayed 1 night in May 2020
Response from HP on 1 Jun 2020
Thank you Sir. We are looking forward to serve you again when you are in area.

2/10 Terrible

Josh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Hallways dirty and no heat. Elevator was scary at best. First room was filthy and the door wouldn't shut(had to switch rooms). Breakfast was ridiculously lacking bread, bagels & cereal. Restaurant closed. Nobody working at the front desk at any point of our stay. One of the worst places I have ever stayed.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Dont let the other reviews scare you. Not all bad
Overall nice 2 night stay for the price. Our room and bathroom were clean. Beds were comfortable. Staff was friendly. EmPloyees do not stay at the front desk so you have to call to get someone to check in. This also was a little alarming as anyone could walk in off the street and have access to the hallways and rooms. Hallways and common areas a little unkept and dirty. Nothing too major. Hallways and common areas were very cold. Room was chilly upon entering, but the heat worked great and was warm quickly. The only thing that was a major disappointment for us was the indoor pool is closed in the winter because it is not heated. Would have been nice to know this ahead of time as the pool was the biggest reason we booked this hotel. I had 2 devastated children when we learned at check in that it was closed. The game room was also closed. There was no breakfast either morning we were there which was also kind of disappointing. I’m assuming it was due to the very low occupancy of the place at the time. I would probably wouldn’t stay here again only because of the pool situation. My kids always look forward to swimming when we go out of town so this made their stay a little more boring. If the pool had been working I would definitely come back for the price we paid.
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to check in. It was nobody at the front desk. It had a number to call. I called the number. I said the front desk attendant. Was cleaning a room. When I finally got checked in I laid on the bed and notice under the pillow was blood stains. I called front desk.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Nate, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, newly renovated with plants and flowers. The restaurant is not open yet for business
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No front desk support, fire alarm when off 2 nights in a row, hall was cold, had 4 door keys before one would finally work. Breakfast was only on the weekends but was very basic. No ice or vending machines, no hotel shuttle and the owner was a joke and would not answer the when called 12 times in a row and said that no one tried to call her. I would run as fast as you can as stay at another hotel. This was the worst hotel I have ever stayed in and I travel a lot.
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s all about charge extra for anything. We have two rooms reservation and we arrived early and the rooms were ready but they want to charge us $25 just for check in early and all what we need it just 20 minutes to change and go to Busch garden, and of course they said no even after I spoke to the manager, she said we have to pay the $25 even for a very short time. I never had any experience like this before at any hotel and I do travel a lot.
Stayed 1 night in Dec 2019

8/10 Good

ZIYONG

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
It was close to the event that I was attending and confortable rooms
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
uncleaned room (old hairbrush and basketball under bed)
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Town stay
Room was exactly what I was looking for. Clean & reasonably priced.
Stayed 1 night in Dec 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
George Washington Inn
The George Washington Inn was a very good place to stay and everyone was very friendly, we will go back the next time we go to Williamsburg
Stayed 6 nights in Dec 2019

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted.
The hotel is run down. The first room had a hole in the ceiling of the shower. The heater either worked full blast or not at all. We smelled smoke and there was loud music. Manager kept making excuses for everything. He put us in another room. That rooms heater fan didn’t work. The hot water didn’t work unless you let it run for a half an hour. When we left my husband couldn’t take a shower because it took to long to heat up. Received excuses for that but my husband works in hvac and plumbing industry and it doesn’t work that way. Went to checkout Ceiling tiles were down Went to check out and there was no one there. Filed a complaint with hotels.com they contacted The hotel and once again more excuses. The manager was suppose to call us and never received a return call. Other people in the lobby were also disappointed. We are thoroughly disgusted with the treatment and no accountability that the hotel has for their guests.
Stayed 2 nights in Dec 2019

4/10 Poor

Jonathan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Took our kids and grandkids for a Christmas gift to Busch Gardens picked this hotel because of the Amenities but none they advertised was true very disappointed in hotel.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Tom, Virginia

Travelled with family
Liked: Staff & service
Price was cheap when we booked so didn’t expect a lot, staff at check in was very nice, hall ways extremely cold, floor in elevator was very dirty, heat in room was off and room was cold, temperature outside was 30 degs, took probably 4 hours for room to warm up. Room appeared to be clean, for the price we would probably stay again.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hesitant to book at first bc of prior reviews BUT we loved it. It was in a nicer area of town and the rooms were perfect for us. We'd happily stay again next time we visit Busch Gardens.
Stayed 1 night in Dec 2019

6/10 Okay

Martha H

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Nov 2019

8/10 Good

Jarvis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Update website to reflect what’s currently avail
This is a seasonal hotel that shuts down there restaurant, indoor pool, and game room after Labor Day. The website does not disclose this information and it was very disappointing learning we wouldn’t have these accommodations until check in. The only reason we booked this room is for the indoor pool. Breakfast offered stale bagels, un ripened fruits, and cereal. I Do not recommend this hotel during the winter months and encourage management to update your website to accurately reflect onsite accommodations as you close and reopen them for guests.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was clean but didn’t really have an ideal breakfast and the pool wasn’t available no heat in the pool area!
Stayed 3 nights in Nov 2019

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 4 nights in Oct 2019

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, room comfort
I liked my stay
I was very pleased, don’t let the outside fool you. Even though the inside had some disadvantages.
Stayed 1 night in Nov 2019

2/10 Terrible

nicole

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities
Our room was extremely dirty, even after housekeep the second day. The staff only spoke to us when spoken to. Dark and creepy hallways
Stayed 2 nights in Oct 2019