Seasonal outdoor pool

Reviews of Comfort Inn & Suites SW Houston Sugarland

2.5 out of 5
Comfort Inn & Suites SW Houston Sugarland
11050 Southwest Fwy, Houston, TX

Reviews

6.8
Rating 10 - Excellent. 362 out of 1000 reviews" "
Rating 8 - Good. 178 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 130 out of 1000 reviews" "
Rating 2 - Terrible. 189 out of 1000 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wilfredo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great for me to stay and enjoy the time ⏲️ 😊 😀
Stayed 4 nights in Mar 2024

6/10 Okay

Nelsy

Stayed 2 nights in Mar 2024

10/10 Excellent

Wilfredo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place to stay ❤️
Stayed 4 nights in Mar 2024

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at this hotel warrants an excellent rating . Check-in was efficient and professional by Karla front desk attendant. Although located directly on the main thoroughfare Southwest Freeway (US59) noice was not noticeable . My room & the bed was quite comfortable ,clean and was smelling fresh. Internet also performed well with acceptable speeds. The breakfast was good , in general all staff was nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at this hotel warrants an excellent rating . Check-in was efficient and professional by Karla front desk attendant. Although located directly on the main thoroughfare Southwest Freeway (US59) noice was not noticeable . My room & the bed was quite comfortable ,clean and was smelling fresh. Internet also performed well with acceptable speeds. The breakfast was good , in general all staff was nice.
Stayed 1 night in Mar 2024

2/10 Terrible

Katherine

Travelled with family, Business traveller
Disliked: Staff & service
Very bad experience at this place the kitchen lady was very rude and the front desk guy and his friend was very disrespectful and violated i was so scared of them 2 the desk guy went to my room without permission
Stayed 4 nights in Feb 2024

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We regularly stay in Comfort Inn's and had never had such a terrible experience! As soon as we walked in to the room, there was an odor that was tried to be masked with some sort of spray. The worst part was that the flooring along the window were AC unit is, was sloping down! Very unsafe! Obviously structural damage which is a hazard to every guest! Tiles on restroom floor were also loose. Very disappointed with this specific hotel. Corporate needs to take a very close look at the structural integrity. Needless to say, last time we EVER book this hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Tommanisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this place no stars I would. The property is outdated, staff was not helpful and rooms were dirty. There was a leak from the ceiling that dripped onto the bed, no accommodations were made. My family went to another hotel. When management was made aware of the issue they refused to refund booking. Would not recommend!

10/10 Excellent

Adeola, Newark

Stayed 3 nights in Mar 2024

10/10 Excellent

Delilah

Liked: Cleanliness, staff & service, property conditions & facilities
amazing staff
Stayed 1 night in Mar 2024

10/10 Excellent

navjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel, good stay overall.
Stayed 1 night in Mar 2024

10/10 Excellent

Gurinder

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in friendly staff clean room…
Stayed 1 night in Mar 2024

2/10 Terrible

ALI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So many things to write in her but I gonna take my all day. so, I will keep it shorter and say IF YOU LOVE YOUR FAMILY OR YOURSELF, BE RESPECT AND DON'T STAY HERE!
Stayed 3 nights in Mar 2024

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
Elvloter not work i am west my money??,,,
Stayed 1 night in Feb 2024

4/10 Poor

Sam

Disliked: Cleanliness
No services not work lifts
Stayed 3 nights in Feb 2024

2/10 Terrible

Nadeem nizar

Disliked: Cleanliness, staff & service, property conditions & facilities
Water pressure is really bad
Stayed 1 night in Mar 2024

2/10 Terrible

Harvey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
3 story building and elevator was broken. No water pressure or Hot water for showers. The staff was no help at all, the day time attendant did not care. I definitely would not recommend this place.
Stayed 1 night in Feb 2024

2/10 Terrible

Desmond

Stayed 1 night in Feb 2024

2/10 Terrible

Keyla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Elevators were not working. AC had a loud sound was not able to sleep.
Stayed 1 night in Feb 2024

4/10 Poor

Kofi

Disliked: Cleanliness, staff & service, property conditions & facilities
Old
Stayed 1 night in Feb 2024

10/10 Excellent

Titilola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Assefa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

oken

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Uriel

Disliked: Staff & service
the breakfast lady always was in bad moods
Stayed 3 nights in Jan 2024

4/10 Poor

Uriel

Liked: Property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like this place very clean and comfortable

4/10 Poor

Sabrina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are old, not properly cleaned
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy L

Stayed 1 night in Jan 2024

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the property was beautiful!! Will stay every time I visit Houston

2/10 Terrible

Aijaz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not feel safe at all, back door was not locked.
Stayed 1 night in Jan 2024

10/10 Excellent

Norma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUY BUEN SERVICIO
Stayed 1 night in Jan 2024
Response from M on 19 Jan 2024
Gracias por hospedarse con nosotros. Los esperamos de nuevo muy pronto!

10/10 Excellent

navjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms for the price. Nice staff
Stayed 1 night in Jan 2024

10/10 Excellent

Gurinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check inn…clean room
Stayed 1 night in Jan 2024

8/10 Good

mehdi

Stayed 3 nights in Jan 2024

4/10 Poor

Jordan

Travelled with group
Liked: Staff & service, property conditions & facilities
The area around the property and staff was great. However on the last night there was a leak in the ceiling by the window, and we were not able to get another room as it was apparently full. They gave us a bucket for the water and it didn’t ultimately impact us, but still wasn’t a good look. Water pressure in the shower also was terrible.
Stayed 2 nights in Jan 2024
Response from M on 10 Jan 2024
Thank you for staying with us at the Comfort Inn & Suites SW. We are sorry that you had that experience in your suite the night of the storm and we would like to have you back for a more pleasant stay soon!

2/10 Terrible

James H

Travelled with family, Business traveller
Disliked: Amenities
We checked in and found that the elevator did not work. My wife is handicap and cannot climb stairs so we checked out without ever going to the room. I want a refund.
Stayed 1 night in Jan 2024
Response from M on 9 Jan 2024
Thank you for staying at the Comfort Inn & Suites SW. We hope to to have you back soon for a more pleasant stay

10/10 Excellent

navjeet

Stayed 1 night in Jan 2024

4/10 Poor

MATTHEW

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from M on 29 Dec 2023
We would like to thank you for staying with us at the Comfort Inn & Suites SW. We are truly sorry to hear that your stay wasn't up to your standards. We take every comment seriously and would like to have you back to make you next stay a great one!. Happy holidays

2/10 Terrible

Fabiola Carolina Sanchez

Stayed 4 nights in Dec 2023
Response from M on 29 Dec 2023
We would like to thank you for staying with us at the Comfort Inn & Suites SW. We are sorry to hear that you had a bad experience with us and hope to have you back to make your next stay more memorable. Happy Holidays

10/10 Excellent

Suyun, Fairfax

Stayed 2 nights in Dec 2023

4/10 Poor

Ndubisi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk good every other thing bad, dirty, smells and elevator faulty.
Stayed 2 nights in Dec 2023
Response from M on 19 Dec 2023
Thank you for your kind words about our front desk! We are sorry to hear that there were some issues during your stay and we hope to make your next stay more memorable

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the parking lot was difficult to find. The elevator was broken but that's ok because we needed to get some exercise climbing the stares. Staff were great.
Stayed 3 nights in Nov 2023
Response from M on 18 Dec 2023
Thank you for staying at the Comfort Inn & Suites SW! We appreciate the feedback and will work on making every experience better. Happy Holidays

10/10 Excellent

Siva Uday Sampreeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean and all facilities were good.
Stayed 1 night in Dec 2023
Response from M on 18 Dec 2023
Thank you for your kind words! I will pass this message along to the entire staff and hope to have you back home soon! Happy holidays

2/10 Terrible

Precious

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from M on 18 Dec 2023
We thank you for staying with us at the Comfort Inn & Suites SW. We are sorry that you had a bad experience with your stay and hope to have you soon to give you a better experience. Happy holidays

2/10 Terrible

Glodi, Cedar Rapids

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
A nice person working the lobby, something I didn't like was the elevator was not working, and found bugs in my room on the wall and Drawe.
Stayed 1 night in Dec 2023
Response from M on 15 Dec 2023
We are sorry to hear that your visit wasn't what you expected and hope to have you back again to make your next stay more pleasant. Happy Holidays

2/10 Terrible

Miguel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from M on 14 Dec 2023
Thank you for staying with us at the Comfort Inn & Suites SW. We hope to have you back again soon

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 5 nights in Dec 2023
Response from M on 12 Dec 2023
Gracias por hospedarse con nosotros en el Comfort Inn & Suites SW! Nos da mucho gusto que todo estubo bien con su estancia. Esperamos verlos pronto!