One-bedroom Executive | Premium bedding, down duvets, Select Comfort beds, in-room safe

Reviews of The Mercer

4 out of 5
The Mercer
29 Jervois Street, Sheung Wan, Hong Kong

Reviews

8.6

Excellent

Rating 10 - Excellent. 445 out of 957 reviews" "
Rating 8 - Good. 398 out of 957 reviews" "
Rating 6 - Okay. 65 out of 957 reviews" "
Rating 4 - Poor. 30 out of 957 reviews" "
Rating 2 - Terrible. 19 out of 957 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Peter

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a serviced apartment building, not a hotel. Good for long trips if you want to do your own laundry, but not good for short business trips since they don't have room service and the external laundry service takes 3 days.
Stayed 6 nights in Oct 2023

2/10 Terrible

Riki

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Aircon was extremely noisy. Room flooded when using the shower.
Stayed 5 nights in Sep 2023

6/10 Okay

Brenda, Burbank

Travelled with partner
Liked: Cleanliness
The property is located near the financial center and once we figured our way around we found the metro station nearby. The staff did not understand us and there were no maps of the area. The backing of our curtains were ripped and need to be replaced. Housekeeping was very good and the suite was comfortable.
Stayed 4 nights in May 2023

8/10 Good

Steve

Stayed 2 nights in Apr 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

6/10 Okay

Siew Fuang Violet

Liked: Staff & service
Conveniently located near the MTR and within walking distance to Central, with many F&B options nearby.
Stayed 4 nights in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Difficult to locate as located within meandering side streets and as surrounded by tall buildings everywhere, pinpointing on google map difficult. Location seemed a little on the derelict side. Didn’t feel safe walking back late at night. Charged HKD500 as deposit which wasn’t made aware prior to booking on Expedia. Queries staff at check-in, but was just told this is how they do it and if I wanted clarification, I needed to take it up with booking agent.The money has already been charged on my card. Am awaiting to see if it will be refunded. Complimentary beverages turned out to be two bottles of cheap soft drinks which other hotels would’ve given for free anyway. No room upgrade - was told already booked the best. Could’ve at least given a room on taller floor. Room smelled stuffy and unused for a long time. Not sure if it was cleaned prior to checking in.
Stayed 1 night in Mar 2023

10/10 Excellent

Yi-Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very convenient with lots restaurants nearby. Room was clean and I enjoyed the modern look.
Stayed 1 night in Feb 2023

10/10 Excellent

Candy, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lots of restaurants around. Near the SOHO and Lan Kwai Fong and Donki where you can do late night shopping and eating. Room is clean. TV with lots of channel and you can view Netflix and Youtube on the big screen. Bed is too soft.
Stayed 1 night in Oct 2020

2/10 Terrible

AlalehMozafaria, Dubai

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing..no view..the lay out not good. No aminites ..no break fast room...staff not cooperative..they even did not assist to take a taxi
Stayed 4 nights in Jan 2020

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms, lovely environment.
Great stay - the hotel is really clean, rooms are surprisingly large, and it's good value for money.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
comfortable
kitchen was available, but calatory was not provided. if you will have small dishes in room, you had better prepare them by yourself.
Stayed 1 night in Jan 2020

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small boutique hotel in great location
Small boutique hotel, great views, comfortable rooms, friendly staff, good location. Not a lot of amenities or lobby, but these are not expected from such small hotel.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great, a lot of food choices around. The staff was great and very friendly we had to leave our luggage there for the day.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs are friendly. the room was clean. close to everything!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Caliope, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great location, nice clean room. City views.
Stayed 1 night in Dec 2019
Response from Guest Service Team on 17 Dec 2019
Thank you for your review. we hope to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, short walk to lots of bars and eateries.
Stayed 5 nights in Nov 2019
Response from Guest Service Team on 17 Dec 2019
Thank you for your review. we hope to see you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location on HK island. Easy walk to ferry trains and trams as well as local bars and restaurants.
Stayed 7 nights in Nov 2019
Response from Guest Service Team on 17 Dec 2019
Thank you for your review. we hope to see you again.

4/10 Poor

Constance

Business traveller
Disliked: Staff & service
Stayed 3 nights in Nov 2019

10/10 Excellent

Michael, San Francisco

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. Close to the subway system and great restaurants and bakery's. We visited a near by bakery almost daily for their pork buns and sandwiches. The location was also close to a couple local gay bars that had really good happy hour.
Stayed 6 nights in Oct 2019
Response from Guest Service Team on 17 Dec 2019
Thank you for sharing your review. we hope to see you again.

10/10 Excellent

TODD A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Nice & Clean Hotel!
This is an amazing hotel located in the heart of Hong Kong Island. I would definitely recommend this hotel with it convenience to many local attractions as well as the MTR train. Everything is within walking distance of the hotel and it is just a short 2 blocks from the train station. I think many are intimidated by the location in not knowing but this is well suited for business or pleasure. As I participated in the morning breakfasts ... I found this to be a nice luxury being from the US and saved on the time of finding something to eat each morning. I will recommend a place a block away called the Brew Brothers for some amazing coffee though! I used the gym each morning as well. It is smaller with limited equipment but I can't complain as I was the only one in there. There are several restaurant located very close to the hotel to eat at, but we did find comfort in the Canteen located right across the street from the hotel for a beer and some fries or wings late at night.
Stayed 5 nights in Oct 2019
Response from Jacqueline on 4 Nov 2019
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel Is A Must!
The reception staff were second to none at Citadenes Mercer, from checking in and allowing us to have our room hours before the check in time ( we had been up for 24 hours so we were more than happy!! ) to giving us great tips on places to visit and carrying our heavy bags out to the taxi on our departure. The hotel room itself was scrupulously cleaned and replenished daily and the room was so quiet unlike many others I’ve stayed in as there’s only 2 rooms per floor. I cannot rate this hotel highly enough for the money. Not 5 star but for a small hotel in a fantastic ‘ real Hong Kong ‘ location, this place is way more than value for money!
Stayed 4 nights in Oct 2019
Response from Nicole B. (Guest Service Officer) on 2 Nov 2019
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for cheap! Good hotel for cheap! Good hotel for cheap!
Stayed 1 night in Oct 2019
Response from Fred on 28 Oct 2019
We are glad to hear that you found the services offered by our hotel are worth the cost you have paid. We look forward to receiving you next time soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from front office team on 16 Oct 2019
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fair
nice 1 nite stay. the room is bit dated but in general it is acceptable and clean. the sofa in the dining room is odd and does not fit the room in terms of style. Breakfast buffet choices are limited but the quality is fair.
Stayed 1 night in Oct 2019
Response from front office team on 14 Oct 2019
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Top E. on 24 Sept 2019
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from Guest Service Officer on 22 Sept 2019
Thank you for staying with us!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the rampant protests in Hong Kong the hotel refused to allow me to cancel my reservation. It is unreasonable to expect people to travel to HK when the airport is regularly being shut down.
Stayed 1 night in Sep 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Hotel is in a great area. It looks a little run down from the outside but that is just HK in general - it's Asia. Reception is small as the hotel is vey narrow but very high, only 2 rooms per floor. We booked a Studio but they upgraded us to a one bedroom which was great. The room is well fitted out with everything you need. They even have a handy phone you can use and take with you around the streets with all sorts of info like locations and maps. Breakfast was basic but satisfying. The service was really good and helpful. We had a late flight and hey gave us a little extra time to check out and looked after our luggage until we were ready to leave. It is only a short walk to areas like Lan Kwai Fong or Soho. We even walked from the hotel to the Airport Express I would recommend the hotel
Stayed 1 night in Sep 2019
Response from Guest Service Officer on 19 Sept 2019
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2019
Response from Front Office Team on 16 Sept 2019
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Front Office Team on 16 Sept 2019
Thank you for staying with us!

10/10 Excellent

Al, Manama, Bahrain

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time at Citadines Mercer! The set up of the room felt like an apartment more than a hotel which is what I want from now on. This was if not one of the best accommodations I’ve ever stayed at on any vacation. The location is 1 minute walking distance to bars and very nice Japanese restaurant. The metro is a short 5 minute walk away too and if you don’t like taking the metro the hotel is easily findable for Ubers or taxis. I usually have a rule to never stay at the same hotel twice in the same city/country unless it was an incredible experience. I can tell you with no doubt when I come back to Hong Kong I will stay here for a few nights. Other things to consider the mini bar was free. The hotel even provided a free cell phone with the room. I’ve never heard of this until here. This was invaluable to have while in country. The free phone allowed me to have the capability to me to make an unlimited amount of calls internationally and came with free unlimited data too.
Stayed 3 nights in Aug 2019
Response from NS on 30 Aug 2019
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable with very friendly and accommodating staff. What more do you want ?
Stayed 1 night in Aug 2019
Response from Guest Service Officer on 24 Aug 2019
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Front Office Team on 16 Sept 2019
Thank you for staying with us!

8/10 Good

yu chee

Liked: Cleanliness, property conditions & facilities, room comfort
Attention to details needed
Breakfast is included but really is pretty bad . We had so-called free mini bar - but the selection is so pathetic . Also we were in a serviced apartment - insufficient plates ,glasses etc and absolutely NO cutlery - not even a teaspoon to stir my coffee. Oh and please provide ice cubes - this is pretty standard ? - I had to buy a huge bag from Seven 11 just for a few icecubes !!
Stayed 1 night in Aug 2019
Response from Guest Service Officer on 16 Aug 2019
We will address this directly

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Tightly knit hip area, lots to see while strolling the streets. Small hotel with friendly staff.
Stayed 2 nights in Aug 2019
Response from NS on 5 Aug 2019
Thank you for taking the time to rate for our hotel. It is great to have you stay with us. We hope to welcome you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mark was awesome very helpful. Small facility , hard to find but Location was good and staff very helpful.
Stayed 4 nights in Jul 2019
Response from . on 31 Jul 2019
Thank you very much for your compliment. Your heartfelt words and special mention of Mark Sum, will be shared with the whole team. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

10/10 Excellent

Suvaphat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Citadines is very good place to stay this trip, cleanliness, especially service mine of reception, all the things are very impressive for our group.
Stayed 3 nights in Jul 2019
Response from . on 23 Jul 2019
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mark was outstanding as a Host. Well done! He was so helpful and caring - made sure we were confident and comfortable with every question answered. You can visit many wonderful hotels, but this is set high above others because of this personal touch
Stayed 1 night in Jul 2019
Response from . on 22 Jul 2019
- Thank you very much for your compliment. Your heartfelt words and special mention of Mark Sum will be shared with the whole team. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience. Mark ( I think Sum is his last name) went way above and beyond to make our stay there an excellent one. Very professional, pleasant, and helpful. From the room upgrade to offering early check in and accommodating late check out, to actually walking with us after his shift ended to show us where to catch a certain bus and where are the currency changers. Other staff also friendly, pleasant and helpful though our interaction was primarily with Mark. Would definitely go back there again and highly recommend this hotel!
Stayed 1 night in Jul 2019
Response from . on 22 Jul 2019
Thank you very much for your compliment. Your heartfelt words and special mention of Mark Sum will be shared with the whole team. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

10/10 Excellent

Jeroen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Front Office Team on 16 Sept 2019
Thank you for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Execellent front desk staff!!!
The staff was AMAZING! Both Mark and Top were so helpful with suggestions for activities, restaurants, directions, even walking us down the street to find our way. They made our trip! They are great representatives for their company, and for the city itself. The hotel property is fine. Adequate breakfast. Nice clean room. Nothing fancy, but great location and good value for the price.
Stayed 3 nights in Jul 2019
Response from Guest service officer on 12 Jul 2019
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in Hong Kong near trams, subway and ferry terminal. Great staff, excellent room. Excellent complimentary breakfast.
Stayed 8 nights in Jun 2019
Response from Guest Service Team on 9 Jul 2019
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Guest Service Team on 3 Jul 2019
thank you

6/10 Okay

Alan

Liked: Cleanliness
location Palermo
After a slight hiccup with our room, which all seem to be very very small, we found the staff to be very helpful, especially bar staff at night. Could not believe no iron available at all in hotel!! And no tea/coffe facilities in rooms. Breakfast was good and good location for exploring.
Stayed 2 nights in Jun 2019
Response from . on 30 Jun 2019
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly team. Small room though. Good value for money.
Stayed 2 nights in Jun 2019
Response from Guest Service Team on 23 Jun 2019
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Guest Service Team on 20 Jun 2019
Thank you for staying with us!