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Reviews of Tai O Heritage Hotel

4.5 out of 5
Tai O Heritage Hotel
Shek Tsai Po street, Lantau Island, Tai O Village

Reviews

8.6

Excellent

Rating 10 - Excellent. 142 out of 333 reviews" "
Rating 8 - Good. 148 out of 333 reviews" "
Rating 6 - Okay. 37 out of 333 reviews" "
Rating 4 - Poor. 6 out of 333 reviews" "
Rating 2 - Terrible. 0 out of 333 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Stayed 1 night in Oct 2023
Response from Tai O Heritage Hotel on 25 Oct 2023
Dear Robin,Thank you for sharing your excellent review with us. Your compliment is great motivation for us to continue to strive for service excellence for our guests! We look forward to welcoming you back soon.Yours sincerely,Nicole LiuOperations Manager

6/10 Okay

Lilia

Liked: Staff & service
Heritage old police station turn in to hotel
Stayed 1 night in Aug 2023
Response from Tai O Heritage Hotel on 26 Aug 2023
Dear Lilia,Thank you for your recent stay and taking your valuable time to pass on your feedback regarding your staying experience and comments.We are reviewing with our respective departments immediately to follow and make improvement wherever appropriate. It is a valuable motivation for us to strive for better. Through your constructive comments, we are able to review our operations closely.Please accept our sincere appreciation for your kind feedback as we look forward to having the pleasure of welcoming you back in the near future.Yours sincerely,Nicole LiuOperations Manager

6/10 Okay

SIU PONG LOUIS

Travelled with family
A long walking distance from nearby shops and restaurant. The staff did not suggest to us anything to do in the vicinity. One of the coffee cup was missing. In all, the overall stay is OK but not worthing this price level.
Stayed 1 night in Jul 2022

8/10 Good

LIN YING

Stayed 1 night in Apr 2022
Response from Tai O Heritage Hotel on 26 Jun 2022
Dear LIN YING, Thank you for staying with us at Tai O Heritage Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was enjoyable and pleasurable. We look forward to having the pleasure of welcoming you back to Tai O Heritage Hotel soon. Yours sincerely,

10/10 Excellent

Wai Ming

Stayed 1 night in Feb 2022
Response from Tai O Heritage Hotel on 26 Jun 2022
Dear Wai Ming, Thank you for staying with us at Tai O Heritage Hotel and taking the time to share a review with the Hotels.com community. We were delighted to learn that your stay with us was enjoyable and pleasurable. We look forward to having the pleasure of welcoming you back to Tai O Heritage Hotel soon. Yours sincerely,

6/10 Okay

Lai Chun

Stayed 1 night in Dec 2021
Response from 大澳文物酒店 on 25 Jan 2022
尊敬的Lai Chun， 感謝您入住大澳文物酒店，並抽空分享您的住宿體驗。我們由衷感謝您對是次整體住宿體驗表示滿意。這實在是對前線員工們所作的努力加以肯定。 我們再次衷心感謝您的蒞臨，並期待不久的將來可再次為您服務。 此致

10/10 Excellent

WINGCHEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Pui Pui Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021

8/10 Good

Miu Ha

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2021

4/10 Poor

Siu Ting

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Pik Yan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

jeroen, Hong Kong

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location is so beautiful and the history nice. The food is not really good, eat in town, many nice Chinese restaurant. Airco is centrally managed. cold during day and warm during night. Overall really nice to go there for a night
Stayed 1 night in Oct 2020

8/10 Good

Suk Wai

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed with the staff
1. Check in experience was not very good. The staff named Harry was not helpful in providing concierge advice whether we could rent bicycle in Tai O center while a snake shop owner in the centre could provide me advice where to rent immediately. The hotel room rate is same as 5 star hotel and we were disappointed not to receive a 5 star hotel concierge service. 2. A few female restaurant staff were very noisy chatting among themselves while using some close to swearing words on July 24 morning. They might think that I cannot understand Cantonese as most customers there were Westerners. More intense training on staff hospitality is definitely a must. 3. Air con and dehumidifier are extremely noisy. We were attracted to Tai O because of the quietness of the village but did not expect the air con is that noisy. It is time to upgrade the air con to Daikin 4. Very good initiative to be a plastic bottle free, plastic tooth brush free hotel. However, the soap is stilled wrapped by a thin plastic which I believe cannot be recycled iN HK. 5. We did find 1-2 good staff helping us to open the room door on July 23 evening. They were 2 ladies working night shift on July 23.
Stayed 1 night in Jul 2020

8/10 Good

GAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini getaway
best part of the stay was it felt like we werent in hong kong. the staff were very prompt when we needed something. they even gave us an extra bed for free which was very much appreciated. food at the glasshouse was rather disappointing. but overall it was a good experience and i will recommend for people who need a getaway from the hustle and bustle of Hong Kong
Stayed 1 night in Jul 2020

8/10 Good

Chen

Stayed 1 night in Jul 2020

6/10 Okay

Pun Chi

Stayed 1 night in May 2020

8/10 Good

Mrs.Tong

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a great getaway from the bustle and bustle of the city. The lookout restaurant was great with views of the sea. The staff are all very friendly. I love the idea of preserving the historical building. However our ground floor room was a bit noisy from the people in the public area outside the room. And we could not open the curtains to maintain our privacy. I guess the upper floor would be better.
Stayed 1 night in Apr 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My check-in experience was not good and the staff was not polite.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice view, great restaurant. We are lucky that can see white dolphin are swimming. A pleasant stay.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Katja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in Tai O Heritage was very welcoming and we enjoyed our stay there. Everything was easy to reach!
Stayed 2 nights in Nov 2019

10/10 Excellent

Ka Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect staycation!
Perfect holiday for a staycation! I decided to stay in this hotel yearly! Staff are friendly! Restaurant is wonderful with full window and perfect view! I love this place!
Stayed 1 night in Oct 2019

8/10 Good

Siu Mei Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Evelyn

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Daniel

Nice place, but needs better management
A truly beautiful property. Unfortunately it not well run or well maintained. It feels as though they can't decide whether it's a hotel or a museum - large sections are roped off so that tourists don't go astray, but it makes for a challenging time for guests, who must navigate endless barriers. However the biggest challenge is getting to the hotel: it's a long walk from the Tai O bus terminus (more than half an hour) and there is no practical alternative. The hotel would be well advised to set in place some dependable way to get to it for people with luggage: A dedicated boat, a golf cart, something...
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is helpful and friendly and they served us a very nice breakfast. A family friendly hotel which is beautifully located by the water. Highly recommended.
Stayed 2 nights in Apr 2019

10/10 Excellent

Couple

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is really pretty and a relaxing place. The staff are nice and helpful. We stayed in a suite for one night, spacious and comfortable. The restaurant looks really good too.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel is at rural area which gives you peace and calm during your stays :)
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great views. Wonderful historical building. Average food. Some good staff
Stayed 2 nights in Mar 2019

8/10 Good

Mei Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing weekend
A relaxing weekend with my family in a historical building. Amazing experience
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Our stay in this hotel was great! The beds were very comfortable! However, the ventilation in the room was quite noisy and smelt a little like some kind of spray! Had to turn off the system. Location was perfect, enabling a short walk in the village which is very nice! All in all, I would recommend staying here.
Stayed 1 night in Jan 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
Lovely staycation
Stayed 1 night in Dec 2018

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Tai O
Fantastic boutique hotel is a unique location in HK. Tai O has a long and interesting history and is a lovely peaceful part of HK. Tai O Heritage Hotel, situated in the historic Tai O police station is special. The hotel is tastefully finished and furnished and our suite was very comfortable. The restaurant service was friendly and the food tasty and reasonable priced given the location and other options. It is the nicest restaurant in Tai O without being over the top. Great for a couples getaway or weekend retreat. Tai O is special and the Tai O Heritage Hotel is the icing on the cake.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and excellent staff.
Sally is very helpful and always showing a smiling face whenever we met her. The lady helping us with breakfast is very helpful too.
Stayed 1 night in Nov 2018

8/10 Good

YIU KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to relax
Serene place, helpful staff, spacious room, good breakfast, dining area with fantastic sea views, an enjoyable stay in such a serene atmosphere
Stayed 1 night in Sep 2018

8/10 Good

LifeInProfile

Liked: Cleanliness, room comfort
Heritage Stay
The heritage building was charming and the location was relaxing. However, the Lookout restaurant has a very limited menu both food wise and drink wise. The quality of the food was sub-average considering that it is a boutique hotel with 4-5 star rating. Ingredient (shrimp paste) with food matching was poor. Hong Kong restaurants are generally good and the renown ones are particularly great; in comparison, the Lookout leaves much to be desired. The staffing attention was mostly slow and poor and on evenings brisk. Despite these set backs, the check in and check out was quick and smooth. The quiet serenity of this hotel is its winning point.
Stayed 2 nights in Jun 2018

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded gem
Secluded gem away from the hustle and bustle of HK. Reception staff are very friendly and welcoming. Rooms are a good size and well equipped. Historic features make it a special property. Breakfast was good, a nice variety of things, although let them know any dietary requirements up front as there is a set dish. Dinner was not fantastic or cheap. Overall the setting is perfect, staff are welcoming and it is great to enjoy Tai O in the evening and morning when it is quiet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit. Old world Hong Kong. Very relaxing.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good breakfast. Staff were friendly.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2018

8/10 Good

Ide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel at Tai O
The best hotel at Tai O. Must enjoy food and the amazing view of the restaurant Tai O Look Out. Highly recommended for City escape.
Stayed 2 nights in Jan 2018

10/10 Excellent

Wai Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Mavis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful escape from Hong Kong. Delicious breakfast!
Stayed 2 nights in Jul 2017

10/10 Excellent

David, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice heritage hotel in Hong Kong
A hotel renovated from a heritage police station. Spacious room and nice restaurant.