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Reviews of Hotel Madera Hong Kong

4 out of 5
Hotel Madera Hong Kong
1 Cheong Lok Street, Jordan, Kowloon

Reviews

8.4

Very good

Rating 10 - Excellent. 437 out of 1000 reviews" "
Rating 8 - Good. 395 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to MTR and eateries. Very friendly and helpful staff especially counter staff
Stayed 1 night in Feb 2024
Response from Fiona Wong Front Office Manager on 22 Mar 2024
Dear Chong, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

6/10 Okay

Oi Yoke Annie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Fiona Wong Front Office Manager on 7 Mar 2024
Dear Oi Yoke Annie, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manage

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Very convenience location. And friendly staff too. Cons: lift space. Can be a little congested at time. Did request for a higher floor but missed out this time. So the view wasn’t great at all and had to keep the curtain closed at all time.
Stayed 5 nights in Jan 2024
Response from Fiona Wong Front Office Manager on 7 Feb 2024
Dear Guest, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

Felix

Business traveller
Liked: Staff & service, property conditions & facilities
Good property and fairly clean. Staff is extremely professional and on par with US hotels. Amazing roof deck. My only criticism is that the carpets could be cleaner but was not that bad.
Stayed 5 nights in Jan 2024
Response from Fiona Wong Front Office Manager on 4 Feb 2024
Dear guest, Thank you for sparing your precious time to share your feedback. We are sorry to hear that we failed to meet your expectation on this occasion and would like to extend our most sincere apologies for the disappointing experience. Your feedback is extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

4/10 Poor

Roger, Chino Hills

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When it comes to selecting a hotel, I want clean, good location, and good value, in that order. Unfortunately, this hotel did not feel clean. Old is perfectly fine, carpet feels dirty, stains on the sink perimeter, hair in a few places. Overall feels poorly maintained. The direct call buttons on the phone supposed to be front desk and housekeeping didn't work. A recessed light didn't work, etc. Location turns out to be just average, a bit of a walk to the pier to the south and to the street markets to the north. Sorry, I can't recommend this place.
Stayed 2 nights in Jan 2024
Response from Fiona Wong Front Office Manager on 29 Jan 2024
Dear Roger, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback is extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel room
Room is clean and well maintained. Room size is good for couple. Hotel staffs are very friendly and helpful. Hotel is located conveniently near Jordan MTR.
Stayed 5 nights in Dec 2023
Response from Fiona Wong Front Office Manager on 8 Jan 2024
Dear Guest, Thank you for taking your precious time to post the comment of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay- Strategically Located
Stayed for 5D4N. A very convenient location to stay. About 5 mins walk from Jordan MTR Station (Tsuen Wan Line- Red Line). Appx 15 mins walk to Avenue of Stars. Appx 30 mins walk to Kowloon Ferry Terminal (to Macao). (Turbo Jet- China Ferry Terminal). Room is spacious. Comfortably accommodate 2 pax. Fernando is a very very friendly & accommodating Front Desk Personnel. Always smiling & ever-ready to greet/ receive any guest/ enquiries. Good job Madera Hotel & Fernando..... Keep it up.
Stayed 4 nights in Dec 2023
Response from Fiona Wong Front Office Manager on 8 Jan 2024
Dear Juan, Thank you for taking your precious time to post the comment of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

Huan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Fiona Wong Front Office Manager on 3 Jan 2024
Dear Huan, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was so spacious, clean, and the staff was so kind and nice. The hotel was within walking distance to the train so it was so convenient and on a major street where there was lots of eat and see. Definitely recommend it, worth every penny!
Response from Fiona Wong Front Office Manager on 8 Jan 2024
Dear Amy, Thank you for taking your precious time to post the comment of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

6/10 Okay

RAYMOND, Brooklyn

Stayed 2 nights in Dec 2023
Response from Fiona Wong Front Office Manager on 3 Jan 2024
Dear Raymond, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

Xiang

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The premier location, spacious rooms, and modern condition are the highlights of this hotel. However, I had higher expectations for the level of hospitality from the hotel staff. I only interacted with a few receptionists, some of whom seemed shy. I hope they can be more welcoming to guests. One disappointment during my stay was the cleanliness of the room. It seems that not only a good room cleaner is needed, but also a competent housekeeper to ensure improvement in this area.
Stayed 3 nights in Dec 2023
Response from Fiona Wong Front Office Manager on 5 Jan 2024
ear Xiang, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedbacks are extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

6/10 Okay

Xiuwei

Liked: Cleanliness, staff & service
The air conditioning was noisy, I was hard to sleep.
Stayed 2 nights in Dec 2023
Response from Fiona Wong Front Office Manager on 27 Dec 2023
Dear Xiuwei, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback on the room maintenance and the hotel facilities are extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

alex

Stayed 3 nights in Dec 2023
Response from Fiona Wong Front Office Manager on 19 Dec 2023
Dear Alex, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location very good.
Stayed 3 nights in Dec 2023
Response from Fiona Wong Front Office Manager on 19 Dec 2023
Dear Audrey, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

John CM

Liked: Cleanliness, staff & service, room comfort
Vacation after pandemic.
Hotel was a little run down with torn towels and carpet ,phone was not working. Location was excellent, close to transits and eateries.
Stayed 4 nights in Dec 2023
Response from Fiona Wong Front Office Manager on 19 Dec 2023
Dear John CM, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback on the room maintenance and the hotel facilities are extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

Alphonsus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room spacious, good value for money, conscientious staff including housekeeping. Hotel location surrounded by plenty of dining choices just across Nathan Road. Hotel should consider blocking a couple of space infrontof hotel to facilitate transport pick-up / drop-off for hotel guests.
Stayed 3 nights in Dec 2023
Response from Fiona Wong Front Office Manager on 19 Dec 2023
Dear Alphonsus, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

chingwah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location! Friendly staffs! Quick repairs!
Stayed 3 nights in Nov 2023
Response from Fiona Wong Front Office Manager on 4 Dec 2023
Dear Chingwah, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

4/10 Poor

Fong Wa

Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 2 nights in Nov 2023
Response from Fiona Wong Front Office Manager on 19 Dec 2023
Dear Fong Wa, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback on the room cleanliness are extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very clean and comfortable. Staff on reception were very efficient and helpful. Check in and checkout was seamless. Hotel was walking distance from Metro station and bus stop meters away. Only negative was no restaurant on site.
Stayed 2 nights in Nov 2023
Response from Fiona Wong Front Office Manager on 4 Dec 2023
Dear Louise, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

John CM

Travelled with family
Liked: Cleanliness, staff & service
Location is excellent, its closed to a lot of eateries, friendly staff, convenient as its a 5 minutes walk from the subway station. The room was just too cold with no adjustment can be done to the temperature control.
Stayed 6 nights in Nov 2023
Response from Fiona Wong Front Office Manager on 4 Dec 2023
Dear John CM, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It will be better if u have heat on,it’s cold
Stayed 3 nights in Nov 2023
Response from Fiona Wong Front Office Manager on 27 Dec 2023
Dear Sze, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff working at this hotel. Great location for exploring HK.
Stayed 1 night in Nov 2023
Response from Fiona Wong Front Office Manager on 20 Nov 2023
Dear Michael, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stay, short walk to Jordan MRT, 2 Lifts, Level 29 Lounge and Bar,
Stayed 1 night in Aug 2023
Response from Fiona Wong Front Office Manager on 20 Nov 2023
Dear Benjamin, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Fiona Wong Front Office Manager on 17 Nov 2023
Dear Andrew, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
It was ok
Overall HK is expensive and hotels are no exception. At first this hotel seemed good for the money but did not meet my expectations. Staff was friendly and helpful, but the hotel itself seemed outdated and needed updates. Location is ok since it is near Jordan station.
Stayed 2 nights in Nov 2023
Response from Fiona Wong Front Office Manager on 17 Nov 2023
Dear Guest, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback on the room maintenance is extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient.
Stayed 2 nights in Oct 2023
Response from Fiona Wong Front Office Manager on 17 Nov 2023
Dear Jeffrey, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our location are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Sze see

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Fiona Wong Front Office Manager on 13 Nov 2023
Dear Sze See, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fiona Wong Front Office Manager on 13 Nov 2023
Dear Stephen, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

6/10 Okay

Stuart, Hickory

Business traveller
Liked: Staff & service
Hotel location was good (Jordan station 5 min walk) with plenty of eating options outside the hotel, but none within. Older hotel needing renovation. Comfortable and reasonably clean. No desk for working in the room. Fitness center limited.
Stayed 3 nights in Nov 2023
Response from Fiona Wong Front Office Manager on 17 Nov 2023
Dear Stuart, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback on the room maintenance and the hotel facilities are extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooftop bar is amazing, it's a shame it's closed on Sundays. Great skyline views, perfect negronis.
Stayed 3 nights in Nov 2023
Response from Fiona Wong Front Office Manager on 7 Nov 2023
Dear kate, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our Horizonte lounge are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location but the bed a bit too small.
Stayed 7 nights in Oct 2023
Response from Fiona Wong Front Office Manager on 27 Oct 2023
Dear Karin, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback on the size of the bed is extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Philip, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Near MTR station and many food options
Stayed 3 nights in Oct 2023
Response from Fiona Wong Front Office Manager on 25 Oct 2023
Dear Philip, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

6/10 Okay

MAN SHUN FELIX

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall the location is excellent but the hotel property is old and outdated. Rooms carpet and washroom needs maintenance and cleanliness are only at a 2-3 star level.
Stayed 6 nights in Sep 2023
Response from Fiona Wong Front Office Manager on 17 Oct 2023
Dear Mr. Leung, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback on the room cleanliness issue is extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Hwee Ching

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in this hotel and am impressed with the cleanliness of the hotel. Just within 2 mins walk from Jordan mtr and there are nearby eateries which stayed open even during the typhoon period! Receptionists are prompt during check in. However 1 feedback is for the hotel to review the bath towels that they supplied to the room. Some bath towels are torn and tattered..and makes me wonder on the cleanliness of the towels. Hope that they will improve on this. Nevertheless overall it's still a good place to stay and I would recommend my friends to stay there.
Stayed 4 nights in Oct 2023
Response from Fiona Wong Front Office Manager on 17 Oct 2023
Dear Mr. Tok, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback on the quality of the amenities is extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

6/10 Okay

Pang Mui

Travelled with group
Liked: Staff & service
Staff was friendly and service was good. Location also very convenient. Room’s ventilation unfortunately was poor, the damp smell was strong and towels stayed damp. The room size is also much smaller than expected.
Stayed 3 nights in Oct 2023
Response from Fiona Wong Front Office Manager on 17 Oct 2023
Dear Ms. Pang,Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback on the room ventilation system and the quality of the amenities are extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023
Response from Fiona Wong Front Office Manager on 17 Oct 2023
Dear Thomas, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

Lily, Edmonton

Travelled with family and small children
Liked: Cleanliness
GREAT SIZE TO ACCOMODATE FOR THREE PEOPLE . NEEDS RENOVATION.
Stayed 1 night in Sep 2023
Response from Fiona Wong Front Office Manager on 9 Oct 2023
Dear Lily, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Mei Mei Lena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time staying in this hotel and wouldnt be the last! Transport is very convenient with airport bus A21 stopping just a stone throw away. It is also very walking distance to Jordan MTR and many buses to go Star Ferry, TST, etc Room is very big and clean and amenities all provided. Service staff were all very friendly. Was caught in black rain last weekend but no fear as there's many eateries, supermarkets, 24hr convivence stalls that remains open. Being just opposite JiaJia Dessert which has Michellin award for the past 7years is a icing on the top!
Stayed 5 nights in Sep 2023
Response from Fiona Wong Front Office Manager on 12 Sept 2023
Dear Mei Mei Lena, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Jianmei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay , Staff was very nice .
Stayed 2 nights in Sep 2023
Response from Fiona Wong Front Office Manager on 14 Sept 2023
Dear Jianmei, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

KOK WAH

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice
Stayed 2 nights in Aug 2023
Response from Fiona Wong Front Office Manager on 5 Sept 2023
Dear Kok Wah, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

LIKWEI VICENTE, Suita City

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Like the layout of my room which is cozy and stylish. Just wonder why there’s no signage about the bar, cafe, fitness centre etc.
Stayed 1 night in Sep 2023
Response from Fiona Wong Front Office Manager on 5 Sept 2023
Dear Vicente, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback on the signage of the hotel facilities is extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

LIKWEI VICENTE, Suita City

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff approachable and helpful. Maybe it’s because of the typhoon during my stay, the property was kind of messy, especially at the entrance. Also, there was no signage for café, fitness centre, the sky bar, etc. Should have the signage at least in the lift.
Stayed 2 nights in Aug 2023
Response from Fiona Wong Front Office Manager on 5 Sept 2023
Dear Vicente, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback on the property environment and signage of the hotel facilities is extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Hua, Millbrae

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Temple Street. Friendly stuff.
Stayed 1 night in Aug 2023
Response from Fiona Wong Front Office Manager on 24 Aug 2023
Dear Hua, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

Jason

Stayed 6 nights in Jul 2023
Response from Fiona Wong Front Office Manager on 9 Aug 2023
Dear Jason, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

4/10 Poor

KAIM

Stayed 4 nights in Jul 2023
Response from Fiona Wong Front Office Manager on 9 Aug 2023
Dear Kaim, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. We are deeply concerned to know that we have fallen short of your expectations in some areas. Please rest assured that we will look into the issues to improve our services. I am really thankful for your feedback, and I hope to see you again soon!

8/10 Good

Douglas

Business traveller
Liked: Staff & service, property conditions & facilities
Good value for the price rooms were very nice.
Stayed 4 nights in Jul 2023
Response from Fiona Wong Front Office Manager on 2 Aug 2023
Dear Guest, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Ikram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay at if you are looking to explore Tsim Sha Tsui, easy walk to Temple Night Market and the Avenue of Stars. Jordan MTR is less than 2 minutes from the hotel.
Stayed 1 night in Jul 2023
Response from Fiona Wong Front Office Manager on 28 Jul 2023
Dear Guest, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

8/10 Good

Hui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Fiona Wong Front Office Manager on 16 Jul 2023
Dear Hui, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

10/10 Excellent

Latisha

Stayed 6 nights in Jun 2023
Response from Fiona Wong Front Office Manager on 27 Jun 2023
Dear Latisha, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager

6/10 Okay

Chee Meng

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
1st stay at Madera Hotel
Bad: Hotel was located in a side street and cars were parked along it. If it rains, you will need an umbrella while struggling with your luggage out from the cab. Please note that the free Airport Express shuttle bus service has been terminated. What a shame! Surrounding environment not really to our liking. Found a small cockroach in the toilet. Sigh... Very expensive for such a small space though it was a premium suite with 2 bedrooms. Living room space was pathetically small. Only a 3 seaters sofa and a small side table were provided. Did not have dining table and chairs for having our packed food. No cutleries provided. Got to request for them. No kitchen sink provided. Use the only sink in the toilet. One toilet only. And the shower head sucks! Got to twist the tube left and right each time before the shower head can aim at you. Got to stand in the narrow bathtub for showering. You either hit the wall or the shower screen. Curtains were not working well. Noisy aircon. Food smell from other rooms through the aircon. Good: Hotel staff were nice and helpful. Good quality toilet rolls and tissue papers provided. Welcome gift was a bottle of red wine, 2 pcs of smoked beef, 2 pcs of donuts, 2 pcs of cheese and 2 pcs of crackers. Everything else is so so.
Stayed 5 nights in Jun 2023
Response from Fiona Wong Front Office Manager on 27 Jun 2023
Dear Chee Meng, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback on the room facilities and cleanliness is extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager