Exterior

Reviews of Hyatt Regency Hong Kong, Sha Tin

4.5 out of 5
Hyatt Regency Hong Kong, Sha Tin
18 Chak Cheung Street, Sha Tin, New Territories, Sha Tin

Reviews

8.6

Excellent

Rating 10 - Excellent. 480 out of 1006 reviews" "
Rating 8 - Good. 355 out of 1006 reviews" "
Rating 6 - Okay. 106 out of 1006 reviews" "
Rating 4 - Poor. 34 out of 1006 reviews" "
Rating 2 - Terrible. 31 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dmitri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and well designed rooms, great views (huge windows) and buffet restaurant.
Stayed 4 nights in Mar 2024

6/10 Okay

Lai

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Hong Kong, Sha Tin on 21 Mar 2024
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay. Was impressed with the room service's speed and efficiency. The room was in excellent condition and loved the view. The staff were all very friendly. Hope there can be more variety for breakfast spread.
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Hong Kong, Sha Tin on 21 Mar 2024
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

HIDENORI, Shinagawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Hong Kong, Sha Tin on 14 Mar 2024
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

8/10 Good

Selina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a solid 5 star with friendly service, good gym, great large pool and close to mtr station. Our room had recently been refurbished as well and bed was super comfortable. Negatives: sauna was hot but the entire sauna/spa area very dated and rundon / bit dirty. Also there's nothing nearby, so not suitable for tourists, but we stayed there as we visited family in tai po.
Stayed 4 nights in Feb 2024
Response from Hyatt Regency Hong Kong, Sha Tin on 15 Feb 2024
Dear guest,Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future.Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Zhi Chao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay overall in the suburbs of HK. Very close to a MTR station. However, the cleaning crew mistook one of my bag and threw it away. Was compensated by the management for this incident.
Stayed 8 nights in Jan 2024
Response from Hyatt Regency Hong Kong, Sha Tin on 7 Feb 2024
Dear guest,Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future.Regards,Hyatt Regency Hong Kong, Sha Tin

2/10 Terrible

Philip

Disliked: Staff & service, property conditions & facilities
I have left my health necklace in my room and I note it one day after checked out. I have called the reception of hotel & they claimed they have no record. I have left my contact to the hotel. However, the hotel called me after 2 hours of my initial call & they said they found it. It seems the housekeeping staff is not carrying for his/ her duty properly.
Stayed 1 night in Jan 2024
Response from Hyatt Regency Hong Kong, Sha Tin on 7 Feb 2024
Dear guest,Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future.Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Ka Ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located at a very convenient location near the University MTR station and the bus station. The room is spacious with excellent service.
Stayed 13 nights in Jan 2024
Response from Hyatt Regency Hong Kong, Sha Tin on 1 Feb 2024
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at a very convenient location close to my family, bus, shuttle, and MTR station with ample parking for car owners. The facility is very clean and updated. We were lucky to get 2 adjoining rooms with great harbor view! Staff were very professional and food was great - both brunch and dinner. We would come again!
Stayed 3 nights in Dec 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 11 Jan 2024
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Martin Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a very convenient location witn excellent transport links
Stayed 6 nights in Dec 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 4 Jan 2024
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

8/10 Good

Shannon, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 14 Dec 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

8/10 Good

Hoi-Yung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 7 Dec 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star Hyatt, excellent facility and staff/service, a few minutes from Metro station (University Station), away from the fray (quiet) yet you can get anywhere easily.
Stayed 13 nights in Nov 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 30 Nov 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room size is big
The location is good when you need to go to New Territory. 30 minutes to go to Hong Kong Island.
Stayed 16 nights in Oct 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 30 Nov 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I’m pleased with all generally
Stayed 1 night in Nov 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 16 Nov 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Chun man

Stayed 2 nights in Nov 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 7 Dec 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Shannon, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 9 Nov 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

8/10 Good

Chen Yeong Wilson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Very close to train station.
Stayed 8 nights in Oct 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 9 Nov 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

8/10 Good

LEE MING BARRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 9 Nov 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

6/10 Okay

Katie

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed in a 2- bedroom executive room which was very big and roomy for the the family. Great for not being cooped up. The decor could do with updating. Everything was brown. The kitchenette tap was leaking each time we used it. I had to move the microwave as the water was going behind it. The most infuriating thing about the room was it’s a harbour view plus highway view. So you could hear the traffic all day and night. The windows had very poor soundproofing. A few nights we were startled awake by motorcycles revving up the road. I tried to change rooms but I was told all 2 bedroom executive rooms had a harbour view. I would’ve worn earplugs but I needed to be able to listen out for the children in the other bedroom. The location of hotel is handy for the train as it’s right by the station. A few convenience shops for food and drinks but other than that there is not much to do in the neighbourhood. Breakfast buffet had a wide variety and catered for children and grown ups.
Stayed 5 nights in Oct 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 2 Nov 2023
Dear guest,Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future.Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Nehal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 2 Nov 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Lucilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees are very friendly and polite.
Good experience in the New territories. Peace and quiet with a lot of fresh air. Not crowded with people in CBD. The hotel restaurant is quite expensive.
Room size is bigger than ordinary
Stayed 16 nights in Sep 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 19 Oct 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

6/10 Okay

Feng

Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 28 Sept 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

8/10 Good

Waiman

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 28 Sept 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 21 Sept 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

8/10 Good

Jackson, Kwai Chung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near train station, service is good.
Stayed 5 nights in Aug 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 21 Sept 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

6/10 Okay

Suet Wing Fedora

Stayed 2 nights in Aug 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 31 Aug 2023
Dear guest, Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future. Regards,Hyatt Regency Hong Kong, Sha Tin

6/10 Okay

Ada

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Convenient and a wonderful view! But we waited for an hour to check in (4:30-5:30pm!) Drainage problem and fridge not work. But got fixed in the evening.
Stayed 1 night in Aug 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 25 Aug 2023
Dear guest, Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future. Regards,Hyatt Regency Hong Kong, Sha Tin

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 17 Aug 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

8/10 Good

Thomas

Stayed 1 night in Aug 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 14 Sept 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Michelle

Stayed 1 night in Aug 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 31 Aug 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Chun man

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice family hotel with reasonable price Close to public transport
Stayed 10 nights in Jul 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 10 Aug 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Angus Hau Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 10 Aug 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Henry

Stayed 1 night in Jul 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 25 Aug 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Raz

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were kind, the spa was great
Stayed 3 nights in Jul 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 21 Jul 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 14 Jul 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

SUI CHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Jun 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 14 Jul 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 14 Jul 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Ian

Stayed 5 nights in May 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 14 Jul 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the TV is a bit outdated.
Stayed 7 nights in Apr 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 5 May 2023
Dear guest,Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future.Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

ping fun

Stayed 1 night in Apr 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 14 Jul 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Muhamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly personnel, good utility and clean. Recommend to everyone who wish to visit the area.
Stayed 5 nights in Apr 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 27 Apr 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Yu

Stayed 3 nights in Apr 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 14 Jul 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

4/10 Poor

DIDIER

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room’s carpet is not cleaned, got allergy.
Stayed 7 nights in Apr 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 27 Apr 2023
Dear guest,Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future.Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

joe

Stayed 10 nights in Apr 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 14 Jul 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

8/10 Good

Qing

Stayed 1 night in Apr 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 14 Jul 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

chun yu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 9 nights in Mar 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 27 Apr 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

Chun man

Stayed 1 night in Mar 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 14 Jul 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

10/10 Excellent

LING LING, ROCKVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Valuable
Stayed 2 nights in Mar 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 27 Apr 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 6 nights in Mar 2023
Response from Hyatt Regency Hong Kong, Sha Tin on 27 Apr 2023
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin