View from room

Reviews of New World Millennium Hong Kong Hotel

5 out of 5
New World Millennium Hong Kong Hotel
72 Mody Road, Tsim Sha Tsui East, Kowloon

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 1016 reviews" "
Rating 8 - Good. 341 out of 1016 reviews" "
Rating 6 - Okay. 74 out of 1016 reviews" "
Rating 4 - Poor. 31 out of 1016 reviews" "
Rating 2 - Terrible. 28 out of 1016 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hao Zhuang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a great location with many shops and restaurants. about 8 minutes walk to the MTR and 3 minutes to the Victoria harbor. Got an upgrade corner room. The size is bigger than I expected especially in HK. Gym is a bit small. Rooftop Pool is small and not that nice but I don’t swim. Staffs are very friendly and professional. Dave from the front desk was awesome. He makes us feel very welcome and treat us with great respect. We will definitely come back when we are in HK again.
Stayed 2 nights in Mar 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and Avenue of Stars
Stayed 1 night in Mar 2024
Response from Julian Wipper, General Manager on 28 Mar 2024
Thank you for your compliments on our proximity to attractions. We all look forward to welcoming you back soon.

8/10 Good

houri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Julian Wipper, General Manager on 19 Mar 2024
Thank you for leaving us a rating. We all look forward to welcoming you back in the near future.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff friendly and willing to help. great bath amenities. clean & simple room
Stayed 4 nights in Mar 2024
Response from Julian Wipper, General Manager on 18 Mar 2024
Thank you for sharing your nice experience with us. We all look forward to welcoming you back real soon.

10/10 Excellent

Hoo Ming Sammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast is very good
Stayed 1 night in Mar 2024
Response from Julian Wipper, General Manager on 12 Mar 2024
Thank you for your kind compliments. We all look forward to welcoming you back on your happy return visit.

10/10 Excellent

STeve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel close to Avenue of stars
Stayed 4 nights in Feb 2024
Response from Julian Wipper, General Manager on 5 Mar 2024
Thank you for your great compliments - we all look forward to welcoming you back in the near future.

10/10 Excellent

Dickson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience with this hotel was excellent. Staff was extremely helpful and friendly. Hotel was centered around all other hotels and shops. Taxi’s were easy to obtain by hotel porter. One of the best hotels I’ve stayed in Hong Kong. My room was clean, and front desk staff even had a bowl of fresh fruits along with a welcome handwritten letter by the manager himself to welcome my arrival in my room. I was very impressed with the food at the hotel restaurant. Service was great, both dining and all during my stay of 4 days.
Stayed 4 nights in Jan 2024
Response from Julian Wipper, General Manager on 4 Mar 2024
Thank you for sharing such a wonderful experience with us. We're delighted to learn how you have thoroughly enjoyed your stay with us and we all cannot wait to delight you again in the nearest future.

10/10 Excellent

Jay

Stayed 5 nights in Feb 2024
Response from Julian Wipper, General Manager on 28 Mar 2024
Thank you for sharing such a great rating. We all look forward to welcoming you back soon.

10/10 Excellent

Arnold

Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel is conveniently located where we wanted to be and the staff were helpful, courteous and pleasant. Rooms and bath facilities are clean with ample supplies.
Stayed 2 nights in Feb 2024
Response from Julian Wipper, General Manager on 22 Feb 2024
Thank you for sharing such a wonderful experience. We all look forward to delighting you again on your happy return visit.

10/10 Excellent

Ying Wai, Elmhurst

Stayed 1 night in Feb 2024
Response from Julian Wipper, General Manager on 21 Mar 2024
Thank you for rating us a 5/5! We all cannot wait to welcome you back in the nearest future.

8/10 Good

Terance, Markham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs was very friendly and nice, but the air conditioning doesn’t work properly. No microwave or reheat service
Stayed 9 nights in Feb 2024
Response from Julian Wipper, General Manager on 19 Feb 2024
Thank you for your kind compliments and comments. We all look forward to welcoming you back real soon.

8/10 Good

David, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im allergic to cigarrettes and my room has a strong smell like someone smoke in there. Ask to change for another room and response was no room available so they brought a Ozone machine to try to kill the smoking smell but only worked for few hours. Really had a hard time sleeping eventhough the bed was confortable.
Stayed 3 nights in Feb 2024
Response from Julian Wipper, General Manager on 16 Feb 2024
We're most concerned to hear about your unpleasant experience during your stay. Rest assured that we have instantly shared your feedback with the relevant department heads, and we will spare no effort in continuous improvement. We hope to have another opportunity to welcome you back and to offer you a most delightful experience.

6/10 Okay

yudong

Stayed 1 night in Feb 2024
Response from Julian Wipper, General Manager on 21 Mar 2024
Thank you for rating us a 5/5! We all cannot wait to welcome you back in the nearest future.

10/10 Excellent

evelyn p

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff. Raymond from concierge was very helpful & explained all the options to us of what to see & what to do.
Stayed 3 nights in Jan 2024
Response from Julian Wipper, General Manager on 2 Feb 2024
Thank you for sharing such nice compliments on our team. We all cannot wait to delight you again real soon.

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel at a great location
Stayed 3 nights in Jan 2024
Response from Julian Wipper, General Manager on 31 Jan 2024
Thank you for your kind compliments. We all cannot wait to welcome you back real soon. Best, Julian Wipper, General Manager

10/10 Excellent

meiling, Braintree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Julian Wipper, General Manager on 24 Jan 2024
Thank you for rating us a 5/5! We all cannot wait to welcome you back in the near future.

10/10 Excellent

Amy Sidney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for making our stay in HongKong memorisable. All the staff are so lovely and helpful. We stayed in the hoziron club suite with club lounge access. Private check in, so quick and easy. The club lounge and the snack were delicious. We had the best view of HongKong Victoria harbour. It is located in a very centre area as well. Restaurants, eatery are near by. We highly recommend NWM hotel. We definitely are going to stay here again when we come back.
Stayed 3 nights in Jan 2024
Response from Julian Wipper, General Manager on 22 Jan 2024
Thank you for recommending us and for sharing such a great experience at our hotel! We all cannot wait to delight you again in the nearest future.

10/10 Excellent

Mari Ann, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind helpful staff. We enjoyed the lovely bathroom. Fabulous location
Stayed 3 nights in Jan 2024
Response from Julian Wipper, General Manager on 22 Jan 2024
Thank you for your kind compliments. We all look forward to welcoming you back in the near future.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Julian Wipper, General Manager on 11 Jan 2024
Thank you for the perfect rating and we all cannot wait to welcome you back real soon.

2/10 Terrible

Andrew

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Julian Wipper, General Manager on 11 Jan 2024
Thank you for leaving us a rating. We appreciate any feedback from you regarding your stay, which will be most helpful as we tirelessly strive for continuous improvement. Thank you and we all hope to have another opportunity to welcome you back for a most delightful experience.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable: having the dyson hair dryer made my stay, the breakfast buffet was great. Staff were great. Amazing view. Overall I had a wonderful stay
Stayed 3 nights in Dec 2023
Response from Julian Wipper, General Manager on 10 Jan 2024
Thank you for sharing such a nice experience at our hotel. We all cannot wait to delight you again real soon.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Julian Wipper, General Manager on 9 Jan 2024
Thank you for the great rating and we all cannot wait to delight you again soon.

10/10 Excellent

Patricia

Stayed 2 nights in Dec 2023
Response from Julian Wipper, General Manager on 1 Jan 2024
Thank you for the perfect rating and we all cannot wait to welcome you back real soon.

10/10 Excellent

J. Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Julian Wipper, General Manager on 8 Feb 2024
Thank you for rating us a 5/5 and we all cannot wait to delight you again real soon.

10/10 Excellent

Tan

Stayed 6 nights in Dec 2023
Response from Julian Wipper, General Manager on 19 Jan 2024
Thank you for rating us a 5/5! We all cannot wait to delight you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean spacious room with great view
We stayed here 9 nights. The room was spacious and comfortable with a great view of the bay. All the staff were friendly and helpful. We used the unheated outdoor pool only once but it was clean and quiet (we were the only ones there). We used the laundry service and they got out a toner stain that we didn't think possible. We'd stay here again.
Stayed 9 nights in Nov 2023
Response from Julian Wipper, General Manager on 29 Dec 2023
Thank you for sharing such a wonderful long-stay experience with us! We are thrilled to learn that you have thoroughly enjoyed your stay, and we are already counting down to your happy return visit real soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Julian Wipper, General Manager on 29 Dec 2023
Thank you for leaving us a rating - we appreciate any feedback from you and will spare no efforts in ensuring continuous improvement. We all hope to have the opportunity to welcome you back in the near future.

8/10 Good

Kamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Dec 2023
Response from Julian Wipper, General Manager on 19 Dec 2023
Thank you for your kind compliments and we all look forward to welcoming you back soon.

10/10 Excellent

Hazirah

Stayed 4 nights in Dec 2023
Response from Julian Wipper, General Manager on 19 Dec 2023
Thank you for leaving us a great rating. We all cannot wait to welcome you back soon.

10/10 Excellent

Haziqah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious! Nice habour view from the room. Hotel staffs are very helpful and friendly.
Stayed 3 nights in Dec 2023
Response from Julian Wipper, General Manager on 19 Dec 2023
Thank you for your kind compliments and we all cannot wait to welcome you back soon.

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is very comfortable. Just like home
Stayed 2 nights in Dec 2023
Response from Julian Wipper, General Manager on 19 Dec 2023
Thank you for your kind compliments. We all look forward to welcoming you back in the near future.

10/10 Excellent

Maggie, Braintree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed by how well the hotel conditions were. Room size is reasonable good for those who come from North America. The staffs were super nice helpful and effective. I would recommend and come back again. The location is also a good one. Walking about 8 minutes to the metro station. I deemed the location is very convenient.
Stayed 3 nights in Dec 2023
Response from Julian Wipper, General Manager on 13 Dec 2023
Thank you for your kind recommendations and compliments. We appreciate your wonderful review and we all cannot wait to delight you again next time.

2/10 Terrible

Ursula

Stayed 8 nights in Nov 2023
Response from Julian Wipper, General Manager on 13 Dec 2023
Thank you for leaving us a rating. We appreciate your sharing of experience and comments, which will for sure help us in striving for continuous improvement. We hope to have the opportunity to welcome you back in the future and to offer you a most delightful stay experience.

6/10 Okay

Lai, Garland

Travelled with family
Liked: Staff & service
While the staff were excellent, the condition of the hotel I would rate as 3.5 stars at best. Our shower was gross so used the bathtub to shower instead. The harbor view that I paid extra for was barely visible. It was an okay stay but I would probably not stay there again.
Stayed 5 nights in Dec 2023
Response from Julian Wipper, General Manager on 21 Dec 2023
Thank you for sharing your compliments and comments. We have immediately shared your feedback with our concerned department heads, who will all strive tirelessly for making continuous improvements. We all hope to have another opportunity to welcome you back and to delight you with a wonderful experience your truly deserve. Best, Julian Wipper, General Manager

10/10 Excellent

Linda Le

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room, well serviced daily at least twice. Thank you.
Stayed 4 nights in Dec 2023
Response from Julian Wipper, General Manager on 6 Dec 2023
Thank you for sharing your great experience with us. We all look forward to welcoming you back in the near future.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room is well equipped except a bit dated. Helpful staffs. Room needs better cleaning.
Stayed 4 nights in Nov 2023
Response from Julian Wipper, General Manager on 6 Dec 2023
Thank you for your great compliments and comments. We all cannot wait to welcome you back soon.

8/10 Good

JinHua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Julian Wipper, General Manager on 6 Dec 2023
Thank you for leaving us a rating. We all look forward to welcoming you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Julian Wipper, General Manager on 21 Dec 2023
Thank you for the great rating and we all cannot wait to welcome you back in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin with an upgrade offered without prompting. Very spacious room with a lovely view of the harbour, Great breakfast buffet with a breadth of local and western choices. Nice lobby bar for drink and snack or for a very nice afternoon tea offering. Excellent staff in the restaurant and lounge. The concierge desk is very helpful and their manager was very helpful. Big thanks to Jackie who was very helpful for local info, arranging airport transportation and moving our bags - very helpful.
Stayed 1 night in Nov 2023
Response from Julian Wipper, General Manager on 20 Nov 2023
Thank you for your great compliments on Jackie and the team, which are like the best motivation to us all! We all look forward to extending our warmest welcome to you real soon.

10/10 Excellent

Joan S

Stayed 3 nights in Nov 2023
Response from Julian Wipper, General Manager on 21 Nov 2023
Thank you for rating us a 10/10! We all cannot wait to delight you again real soon.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
The setting was stunning and there were plenty of routes to walk and enjoy the seaview.
Stayed 14 nights in Oct 2023
Response from Julian Wipper, General Manager on 20 Nov 2023
Thank you for sharing your great experience with us. We all cannot wait to offer you a most pleasant stay again real soon.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware, this hotel has a charge for “incidentals” of 500 HKD when you check in above and beyond what you paid for the room reservation. A “resort fee”.
Stayed 1 night in Nov 2023
Response from Julian Wipper, General Manager on 6 Dec 2023
We are most concerned to hear your comments - appreciate it if you can please reach out to our Assistant Manager of the Front Office Department so that we can follow up on your concerns and case with you in person. Thank you again for leaving us a comment and we hope to have the opportunity to communicate with you directly real soon. Please do not hesitate to contact us for any further assistance you may require.

10/10 Excellent

Pietro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel
Excellent location close to many restaurants and quite a short walk to the MTR. The room was large, spacious and with all amenities. Breakfast was good without being outstanding for the general standard of this hotel.
Stayed 4 nights in Nov 2023
Response from Julian Wipper, General Manager on 16 Nov 2023
Thank you for your wonderful review and for sharing your great experience with us. We all cannot wait to delight you again real soon.

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harbor view was invigorating.
Stayed 3 nights in Nov 2023
Response from Julian Wipper, General Manager on 14 Nov 2023
Many thanks for your great review - we all cannot wait to welcome you back in the nearest future.

10/10 Excellent

mikyoung

Stayed 2 nights in Oct 2023
Response from Julian Wipper, General Manager on 6 Dec 2023
Thank you for the perfect score and we all look forward to delighting you again soon.

10/10 Excellent

Kar-Lai, Penn Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Spacious. Great amenities
Stayed 1 night in Nov 2023
Response from Julian Wipper, General Manager on 13 Nov 2023
Thank you very much for your great compliments on our hotel. We all cannot wait to welcome you back in the nearest future.

8/10 Good

wilson

Stayed 2 nights in Nov 2023
Response from Julian Wipper, General Manager on 6 Dec 2023
Thank you for leaving us a rating and we all cannot wait to welcome you back soon.

10/10 Excellent

ting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very helpful, especially Jacky the concierge.
Stayed 2 nights in Nov 2023
Response from Julian Wipper, General Manager on 6 Nov 2023
Thank you for your kind compliments on Jacky and the team! We all look forward to welcoming you back real soon.

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely location and brilliant hotel. Stay very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Julian Wipper, General Manager on 31 Oct 2023
Thank you for your kind compliments and we all cannot wait to welcome you back in the nearest future.

10/10 Excellent

Yik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best room with Victoria Harbour View!!!
Stayed 1 night in Oct 2023
Response from Julian Wipper, General Manager on 30 Oct 2023
We appreciate your kind compliments and cannot wait to welcome you back for another delightful time.