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Reviews of Best Western Hobart

4 out of 5
Best Western Hobart
156 Bathurst Street, Hobart, TAS

Reviews

8.0

Very good

Rating 10 - Excellent. 285 out of 1001 reviews" "
Rating 8 - Good. 470 out of 1001 reviews" "
Rating 6 - Okay. 176 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Sheeba

Stayed 3 nights in Mar 2024
Response from Best Western Hobart on 2 Apr 2024
Thank you Sheeba for taking the time to complete a review on your recent stay. We appreciate the feedback you have provided.Thank you for choosing to stay at Best Western Hobart.

6/10 Okay

Robyn, austral

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Initial room was not what expected, clean but outdated , no smart TV and only a small kettle and bar fridge. Was moved into another room in which i expected at start from Best Western being an International hotel chain. On the whole the staff were friendly and accomodating.
Stayed 4 nights in Feb 2024
Response from Best Western Hobart on 28 Feb 2024
Thank you Robyn for taking the time to complete a review on your recent stay, we appreciate the feedback and will share this with our team. By telling us what you liked about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you have enjoyed your stay by moving into our apartment room.Thank you for choosing to stay at Best Western Hobart.

10/10 Excellent

Merilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect so close to everything great and professional staff. Beds are very comfortable Would definitely stay there again.
Stayed 3 nights in Feb 2024
Response from Best Western Hobart on 14 Feb 2024
Thank you for taking the time to complete a guest survey on your recent stay, we appreciate the great feedback you have provided, and will be sure to share with our team. Thank you for choosing to stay at Best Western Hobart.

8/10 Good

Tomoyuki

Stayed 3 nights in Jan 2024
Response from Best Western Hobart on 14 Feb 2024
Thank you for taking the time to compete a guest survey on your recent stay, we appreciate the feedback you have provided.Thank you for choosing to stay at Best Western Hobart.

6/10 Okay

Abbas

Travelled with family and small children
Liked: Staff & service
Overall a very decent place.
Stayed 3 nights in Jan 2024
Response from Best Western Hobart on 8 Feb 2024
Thank you Abbas for taking the time to complete a guest survey on your stay, we appreciate the feedback you have provided.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hobart is great and Best Western a fabulous find. Walk to Hobart Brewing Co if you like great craft beer
Stayed 1 night in Jan 2024
Response from Best Western Hobart on 8 Feb 2024
Thank you Alan for taking the time give the Hotel a great review on your recent stay, I am glad to hear that you enjoyed our beautiful city and what it has to offer.We hope to see you again when you are next in Hobart.

8/10 Good

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Best Western Hobart on 8 Feb 2024
Thank you Silvia for taking the time to complete a guest survey on your recent stay, we appreciate your feedback.

10/10 Excellent

Junior

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Best Western Hobart on 8 Feb 2024
Thank you Junior for completing a great review from your recent stay, we are glad that you enjoyed your stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Best Western Hobart on 8 Feb 2024
Thank you for choosing to stay at the Best Western Hobart and providing a great review.We hope to see you again when you are next in Hobart.

8/10 Good

Asanka

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was good except when the fire alarm went twice during our stay, staff didn’t know what was happening. We came out but some people stayed in there rooms and was on the balconies looking down. Need to have a much better emergency evacuation plan and fire marshals should check all floors etc.
Stayed 7 nights in Jan 2024
Response from Best Western Hobart on 8 Feb 2024
Thank you Asanka for taking the time to complete a guest survey on your recent stay we appreciate the feedback you have provided and will share your comments with our team for further discussion.Thank you for choosing to stay at the Best Western Hobart

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Hobart on 8 Feb 2024
Thank you Matthew for choosing the Best Western Hobart for your stay, we appreciate you completing a guest survey.We hope to see you again when you are next in Hobart.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Hobart on 8 Feb 2024
Thank you for choosing to stay at the Best Western Hobart, we appreciate the great review you have completed.Thank yo for choosing to stay at the Best Western Hobart.

10/10 Excellent

Bandu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Best Western Hobart on 8 Feb 2024
Thank you Bandu for staying at the Best Western Hobart, we are glad that you enjoyed your stay at the Hotel.

2/10 Terrible

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Best Western Hobart on 8 Feb 2024
Thank you Julia for taking the time to compete a guest survey on your recent stay.

2/10 Terrible

Ilango

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Best Western Hobart on 17 Dec 2023
Thank you Ilango for taking the time for completing a guest survey on your recent stay at the Hotel, we are sorry to hear that you didn't enjoy your time at the Hotel, but unfortunately you did not give us any feedback on what you were not happy with, so it makes it difficult to address your complaint

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Western
First impression was poor with the incredibly unfriendly attitude from the receptionist in the morning. I said I had a booking and I had to prompt every time for any acknowledgment. Then when I checked in, the room hadn’t been vacuumed and was dusty everywhere. I would expect this from a much cheaper hotel. I was offered another room which was an improvement but next to the washer and dryers, which are on most the night. Only positive is the view over the city and the other staff are more pleasant, but would not be recommending this hotel.
Stayed 2 nights in Dec 2023
Response from Best Western Hobart on 16 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Jamie

Stayed 6 nights in Nov 2023
Response from Best Western Hobart on 14 Feb 2024
Thank you for taking the time to compete a guest survey on your recent stay, we appreciate the feedback you have provided.Thank you for choosing to stay at Best Western Hobart.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Best Western Hobart on 16 Dec 2023
Thank you Lorraine for choosing to stay at the Best Western, we appreciate your feedback on your recent stay,Wishing you a Merry Christmas

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Could walk to shops and market ,lots of places to eat close to hotel.
Stayed 2 nights in Dec 2023
Response from Karen on 5 Dec 2023
Thank you Beth for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided and glad to hear that you enjoyed our beautiful city.

10/10 Excellent

Murray

Business traveller
Liked: Amenities
Great bed, excellent shower, friendly service. Can’t fault anything.
Stayed 2 nights in Nov 2023
Response from Best Western Hobart on 30 Nov 2023
Thank you Murray for taking the time to complete a great review on your recent stay, we appreciate the feedback and will be sure to share with our team. Thank you for staying at the Best Western Hobart.

6/10 Okay

Dr Justin

Business traveller
Older hotel Great location
Stayed 2 nights in Nov 2023
Response from Karen on 25 Nov 2023
Thank you for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided.

8/10 Good

Louey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Best Western Hobart on 22 Nov 2023
Thank you Louey for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided. Thank you for choosing to stay at Best Western Hobart

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff are very friendly and helpful. Comfortable beds and an awesome shower!.
Stayed 1 night in Nov 2023
Response from Karen on 19 Nov 2023
Thank you Emma for taking the time to complete a guest survey we appreciate the feedback you have provided and will be sure to share this review with our team.

10/10 Excellent

Kylie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly staff
Stayed 1 night in Nov 2023
Response from Karen on 19 Nov 2023
Thank you Kylie for completing a guest survey on your recent stay at the Hotel.We appreciate the feedback you have provided, thank you for choosing to stay at the Best Western Hobart.

6/10 Okay

Amanda

Travelled with partner, Travelled with group
Liked: Staff & service
Was clean and comfortable but i booked an apartment. Two rooms sharing a bathroom with just tea and coffee making facilities is not what i define as an apartment. I did like the wireless phone charging lamps in the rooms.
Stayed 1 night in Nov 2023
Response from Best Western Hobart on 18 Nov 2023
Thank you Amanda for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided.Thank you for choosing to stay at the Best Western Hobart.

8/10 Good

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and it was a good location
Stayed 1 night in Nov 2023
Response from Karen on 18 Nov 2023
Thank you Kerrie for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided.

10/10 Excellent

Lukas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Nov 2023
Response from Best Western Hobart on 17 Nov 2023
Thank you Lukas for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided. Thank you for choosing to stay at Best Western Hobart

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Great bed and very quiet.
Stayed 2 nights in Nov 2023
Response from Best Western Hobart on 14 Nov 2023
Thank you Helen for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided.

8/10 Good

MR WILLARD

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CBD Centrally located
Stayed 1 night in Nov 2023
Response from Best Western Hobart on 13 Nov 2023
Thank you for taking the time to provide a guest survey on your recent stay, we appreciate the feedback you have provided.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No major issues or concerns. Comfort and reasonably clean. Some things like milk etc weren’t replenished but everything was comfortable and tidy.
Stayed 2 nights in Nov 2023
Response from Karen on 11 Nov 2023
Thank you Elizabeth for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided.Thank you for choosing to stay at the Best Western Hobart.

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and handy to everything
Stayed 3 nights in Oct 2023
Response from Best Western Hobart on 8 Nov 2023
Thank you Gillian for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided.

6/10 Okay

Jonathon

Travelled with family
Great staff, property outdated but clean
Stayed 5 nights in Nov 2023
Response from Best Western Hobart on 8 Nov 2023
Thank you Jonathon, for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided and will discuss the point you have raised. Thank you for choosing to stay at Best Western Hobart

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Service, comfortable bed. Poor and expensive buffet breakfast.
Stayed 1 night in Oct 2023
Response from Karen on 31 Oct 2023
Thank you for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining was average. Pub quality at best
Stayed 2 nights in Oct 2023
Response from Best Western Hobart on 29 Oct 2023
Thank you Christine for taking the time to complete a guest survey, we will be sure to share your feedback with our team. Thank you for choosing to stay at the Best Western Hobart

4/10 Poor

Lodella

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Best Western Hobart on 27 Oct 2023
Thank you Lodella for taking the time to complete a guest survey on your recent stay, we appreciate the feed back you have provided. Thank you for choosing to stay at the Best Wester Hobart.

10/10 Excellent

Bonnie

Stayed 1 night in Oct 2023
Response from Best Western Hobart on 11 Nov 2023
Thank you Bonnie for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided. Thank you for choosing to stay at Best Western Hobart

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was neat and tidy. Room had everything required. Bed was comfortable.
Stayed 1 night in Oct 2023
Response from Best Western Hobart on 15 Oct 2023
Thank you very much Mark for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided. Thank you for choosing to stay at Best Western Hobart

8/10 Good

Jason

Stayed 1 night in Oct 2023
Response from Best Western Hobart on 31 Oct 2023
Thank you Jason for choosing to stay at the Best Western Hobart, we hope to see you again when you are next in our beautiful city.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Best Western Hobart on 4 Oct 2023
Thank you Sean for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided. Thank you for choosing to stay at Best Western Hobart

8/10 Good

Duncan

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location and property were fantastic, clean and quiet rooms. The buffet breakfast was adequate and had a good array, however the female food and beverage manager was very abrupt and snappy at guests when they were unfamiliar with the set up. We witnessed her snapping at guests for getting another set of cutlery. When my son inadvertently put a croissant in the toaster, she RAN over and screeched “there’s a sign right THERE.” Admittedly, the was a sign, well above eye line, but the fact of the matter was the croissants were placed directly next to the toaster, next to the bread. It would be logical to place the croissants away from the toaster, to mitigate the mistake. Anyway, it definitely soured the vibe of brekky for our kids who felt very chastised.
Stayed 2 nights in Sep 2023
Response from Best Western Hobart on 4 Oct 2023
Thank you Duncan for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Antonio WangGeneral ManagerBest Western Hobart

8/10 Good

lim liang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall rating: average stay cons: just have some issues with the toilet door (need to use a bit of force to close the door).
Stayed 2 nights in Aug 2023
Response from Best Western Hobart on 27 Aug 2023
Thank you Lim Liang for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided.Thank you for choosing to stay at the Best Western Hobart.

10/10 Excellent

Josh

Stayed 1 night in Aug 2023
Response from Best Western Hobart on 15 Sept 2023
Thank you Josh for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided.Thank you for choosing to stay at the Best Western.

8/10 Good

Kate

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and updated. Great view and friendly service.
Stayed 1 night in Aug 2023
Response from Best Western Hobart on 13 Aug 2023
Thank you Kae for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided.

10/10 Excellent

Malamo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were friendly, helpful (especially with our late check in) and welcoming. We enjoyed a hearty buffet breakfast thanks to the great Embers hospitality team.
Stayed 1 night in Aug 2023
Response from Best Western Hobart on 8 Aug 2023
Thank you Malamo for taking the time to complete a guest survey on your recent stay, we appreciate your feedback and will be sure to share with our team.Thank you for choosing to stay at the Best Western Hobart

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed. Friendly staff. Will be back
Stayed 1 night in Aug 2023
Response from Best Western Hobart on 5 Aug 2023
Thank you Emma for taking the time to complete a guest survey on your recent stay, we appreciate the feedback you have provided and will share your comments with our team.

6/10 Okay

brian

Liked: Cleanliness
Disliked: Staff & service
Good location but cold breakfast
Stayed 1 night in Jul 2023
Response from Best Western Hobart on 5 Aug 2023
Thank you Brian for taking the time to complete a guest survey, we appreciate the feedback you have provided and will share your comments with our team.

6/10 Okay

Neil

Stayed 2 nights in Jul 2023
Response from Best Western Hobart on 1 Aug 2023
Thank you for choosing to stay at the Best Western Hobart.

10/10 Excellent

Vanessa, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, great walking distance to shops, staff very friendly.
Stayed 2 nights in Jun 2023
Response from Best Western Hobart on 3 Jul 2023
Thank you Vanessa, for your great review on your recent stay, we hope to see you again when you are next in Hobart.

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Best Western Hobart on 28 Jun 2023
Thank you Rachel for taking the time to compete a guest survey on your recent stay, we thank you for your review.

6/10 Okay

Vinessa

Liked: Staff & service
Disliked: Cleanliness
Cons: there was an unflushed poo in the toilet when I arrived in the room, which is something I’ve never experienced despite my numerous years of travels! This indicates that the cleaners fail to clean the toilets between customers/users. Pros: the front desk staff member who checked me in was lovely and the location, while a little further out than other hotels, was still walkable to the main city and foreshore.
Stayed 1 night in Jun 2023
Response from Best Western Hobart on 6 Aug 2023
Thank you Vinessa for taking the time to complete a guest survey on your recent stay at the Hotel.On behalf of our entire team, I would like to apologise for not exceeding your expectations. The Hotel, has staff available 24 hours to address any problems, and would always like to try and rectify any issues for you straight away while you are still inhouse.Our guests satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.