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Reviews of Super 8 by Wyndham Cromwell/Middletown

2 out of 5
Super 8 by Wyndham Cromwell/Middletown
1 Industrial Park Road, Cromwell, CT

Reviews

7.0

Good

Rating 10 - Excellent. 213 out of 999 reviews" "
Rating 8 - Good. 339 out of 999 reviews" "
Rating 6 - Okay. 216 out of 999 reviews" "
Rating 4 - Poor. 117 out of 999 reviews" "
Rating 2 - Terrible. 114 out of 999 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Veronica

Room carpet smelled like mildew
Stayed 1 night in Mar 2024
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Veronica and thank you for your comments.

8/10 Good

Joanne

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Joanne.

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
If you like the sounds of police breaking down someone’s door EVERY NIGHT. But wait there’s more!!!! Love the smell of feces and urine. ORDER NOW! We’ll throw in random dudes is bushes(wish I was kidding) and drug deals incessantly in the parking lot! (You’ll see) Reserve NOW at a low price of $70
Stayed 2 nights in Mar 2024
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Michael.

10/10 Excellent

Maria

Travelled with partner
Good customer service
Stayed 1 night in Feb 2024
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Maria.

8/10 Good

Samean

Liked: Property conditions & facilities
Rooms are nice and clean
Stayed 1 night in Feb 2024
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Samean.

2/10 Terrible

Fay

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very dirty and the chair in the room had no leg on it. The elevator is in very poor condition. Police and vagrants were there constantly. Was uncomfortable with being approached and harassed by the residents who seem to live and hang out there. Terrible experience as I was there for a funeral and had no rest while there. Shut that place. down before a paying customer gets robbed assaulted or worse. AAA will be informed of our experience and hopefully they will not suggest anyone stay there.
Stayed 2 nights in Feb 2024
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Fay and so sorry to hear about your experience with us.

8/10 Good

gary

Travelled with partner
Liked: Cleanliness, staff & service
Room is fine , not spectacular but clean and satisfactory.. Hallways could use a refresh ..
Stayed 1 night in Feb 2024
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Gary.

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Christine.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Pedro

4/10 Poor

Wojciech

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We actually opted to take a loss and not stay at this property... It looked more like a truckers motel than the hotel I seen on pics while booking )-: Lady at the front desk was very nice over the phone and agreed to an early check-in, but when I got to the property at 1:30pm, I was asked to pay $15 for an early check-in fee (seriously?)... At the end of our event, we opted to drive home instead as it didn't look like we'll be enjoying much comfort there...
Stayed 1 night in Dec 2023
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Wojciech.

6/10 Okay

Prentice

Business traveller
Liked: Cleanliness, staff & service, amenities
I was under the impression that would be breakfast. Ran out of juice, made my bed one day.
Stayed 4 nights in Dec 2023

10/10 Excellent

Richard, FENTON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Richard.

6/10 Okay

Katherynne

Liked: Staff & service
Disliked: Cleanliness
Majority of the surfaces in the room were sticky or had caked on gunk from obvious lack of cleanliness. When I arrived, there was another tenant screaming and it was heard through the halls. The ice machine on the 2nd floor was broken and the area around the property had little life, but you get what you pay for. Otherwise, the staff was incredibly welcoming and friendly. Not to mention, the accessibility in proximity to restaurants in walking distance was a plus.
Stayed 2 nights in Dec 2023
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Katheryanne.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the property is quiet and safe
Stayed 2 nights in Nov 2023
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Omar.

8/10 Good

Bob

Liked: Cleanliness
Just what I expected for a one night stay at a Super 8. Was very pleased with room. Things were just average all around and that was fine for what I needed.
Stayed 1 night in Nov 2023
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Bob.

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from KENT PATEL on 18 Mar 2024
Thank you for staying with us Sarah.

2/10 Terrible

Zarek

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Took 30 minutes for them to check me in and give me a card, hair dryer didn’t work, room was so dirty, stains on sheets, smelled horrible.
Stayed 1 night in Nov 2023

8/10 Good

John

Stayed 1 night in Oct 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us John.

4/10 Poor

Leo

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Leo.

2/10 Terrible

Charlotte

Disliked: Cleanliness, amenities, property conditions & facilities
I booked a 2 bed room and was given a 1 bed with a pullout. While not ideal i made due... However when i walked in i didn't even want to sit on anything. It was gross, smelled of mildew or something and had holes and writing on the walls. It had to be kn my top 5 worst hotel rooms ive ever stayed in and I've stayed in places all over the world... Thankfully it was only a VERY quick stay so I didn't bother switching to another hotel...but i toyally would have otherwise.
Stayed 1 night in Oct 2023

6/10 Okay

Ada

Stayed 1 night in Oct 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Ada.

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Jack.

4/10 Poor

Juanita

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The king non smoking room was used for smoking for the smell was still in room comforters had burn holes and the bathroom was disgusting. We had to go out and by bleach and comet to clean the bathroom before it could be used the toliet and the tub. Unacceptable!!!!!

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Really Disappointing
Although the staff was friendly at check-in, the room was disgusting. From the stale cigarette smell in the hallway to the cigarette I found stuffed into the couch in the room (of an allegedly non-smoking hotel); from the stains on the couch cushions to the burn holes in the sheets and blankets; from the dirt in the bathtub to the spider webs in the corner (not cobwebs-actual spider webs with actual spiders) this room was not fit for occupancy. We arrived late after a 12 hour drive in an area where other hotels were unavailable; otherwise, we would have left and stayed somewhere else. Fortunately, we were only staying one night. There is no breakfast, even though it is advertised on some websites as providing one. Holes in the walls and crumbling drywall completed the presentation. The only plus is that there was no sign of bedbugs or other vermin. I simply cannot recommend that anyone stay at this location, at least until significant remodeling, sanitation and upkeep are provided.
Stayed 1 night in Oct 2023

8/10 Good

David

Stayed 1 night in Oct 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us David.

4/10 Poor

Bryan

Stayed 2 nights in Oct 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Bryan.

8/10 Good

Naveen Babu, Middletown

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Naveen.

2/10 Terrible

Chelsea

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Chelsea.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place 😊😊
Stayed 9 nights in Oct 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Melvin.

8/10 Good

Benjamin

It was fine
Stayed 1 night in Sep 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Benjamin.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us.

8/10 Good

Laurlene, Dorchester

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Though a great location and close to Super Walmart, the room furniture was stained(chair), curtains stained and didn't close tightly. Bathroom shower curtain smelled of pee, and sink furniture fallen apart and not attached. Very noisy on 1st floor. Room 138 needs help. Please wash all linen including bed covering.
Stayed 1 night in Oct 2023

6/10 Okay

Kathy

Stayed 2 nights in Sep 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Kathy.

4/10 Poor

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else, it's not worth it.
We booked this stay for a wedding in the area. The staff wasnt friendly, the room was dirty, with holes in the bathroom: ceiling, wall, and door. The iron stained my trousers and dress shirt, to the point that, I had to buy new clothes for the wedding. When running the heater at night it made the room reek of cigarettes, we had to turn it off and use extra blankets.
Stayed 1 night in Sep 2023

10/10 Excellent

Erik

Liked: Staff & service
Great
Stayed 4 nights in Sep 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Erik.

2/10 Terrible

Lestor

Stayed 1 night in Sep 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Lestor.

6/10 Okay

Rose

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from FrontDesk on 10 Nov 2023
Thank you for staying with us Rose.

4/10 Poor

Brian J

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Brian.

6/10 Okay

Mark

Travelled with group
Disliked: Cleanliness, staff & service
No water for shower.
Stayed 1 night in Sep 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Mark.

10/10 Excellent

Jerome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe and secure. Room.was nice and comfortable.
Stayed 1 night in Sep 2023

4/10 Poor

Keith

Liked: Cleanliness
Disliked: Staff & service
My second night at this property and I got the same room with a remote control for the TV that still didn’t work. Within 30 minutes of getting into my room there’s a knock at the door. It was a staff member saying “Housekeeping may have left a yellow can of cleaner, can I check for it?” He looks through the bathroom and my room, satisfied there is no cleanser he goes to leave. Then asked me “Can I get some of your Vodka?”. Suffice to say it was not an enjoyable stay and doesn’t justify the cost or the $50 hold on my bank account.
Stayed 1 night in Aug 2023

10/10 Excellent

Debra, College Park

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Rooms super clean and beds very comfortable
Stayed 1 night in Aug 2023

4/10 Poor

Kim

Stayed 1 night in Aug 2023
Response from KENT PATEL on 10 Nov 2023
Thank you for staying with us Kim.

6/10 Okay

Hammed

Stayed 2 nights in Aug 2023

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Roger

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Just improve the wifi service, signal was dropping in and out
Stayed 1 night in Aug 2023

4/10 Poor

Rosario

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nice employees but the room I was in looked dingy, with a chipping bathtub and a slow running drain. The suitcase/luggage holder was broken. Near local shopping.
Stayed 1 night in Aug 2023

10/10 Excellent

Sheilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Mary-Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023