Dear Mary Ellen, We sincerely appreciate you sharing your feedback with us and we look forward to sharing this with our entire Team. Safe Travels, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Thank you Marcia for the 5 out of 5 rating. It was a pleasure to accommodate you.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Tiffany, It was such a pleasure accommodating you and your family here. I look forward to sharing your feedback with the entire Team here for a job well done.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Sepideh, Thank you for being our guest and for the 5 out of 5 rating. We hope to see you again in your travels. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Richard, Thank you very much for your kind feedback. We look forward to celebrating the Team for their efforts. Safe Travels, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Ury, We're sorry to hear that things didn't go as planned for your stay. We do strive for exceptional service provided and will continue to improve our services and ourselves to be better and do better. We hope you'll give us another try in the future.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear ALan, We're sorry to hear your stay didn't go as well as expected. We wish you safe travels in the future and appreciate you sharing your experience.Sincerely, Kim MckenzieGeneral Manager

Dear Lauren, Thank you very much for your feedback- it helps us to know what we are doing right and where we can improve upon ourselves. We appreciate you choosing to be our guest.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Al, Thank you so much for the feedback and we're so happy you found us so convenient during your travels. We hope to accommodate you again soon- should your travels bring you back this way.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport/Windsor Locks

Dear Jaqueline, Thank you for choosing to be our guest and for sharing your experience with us. We are glad that you were able to utilize our parking package options while traveling to your destination. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Stanley, Thank you for the 5 out of 5 rating. It was out pleasure to accommodate you.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Beth, Thank you for the 5 out of 5 rating. It was out pleasure to accommodate you.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Eduardo, Thank you for this feedback. I will share this with our Supervisor Team and track down what happened the evening of your stay to ensure the Front Desk Team has the tools to promptly respond to situations such as this with delicacy and immediacy. I'm sorry to hear that your stay was affected by another guest's disturbance and your contact went unanswered. We will work to do and be better. Kindly,Kim MckenzieGeneral Manager

Dear Keyona, Thank you for being our guest and we hope to see you again soon. Kindest Regards, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Michelle, Thank you so much for the kind words for Rochelle, we sincerely appreciate it and look forward to celebrating her. Many thanks for choosing to be our guest and we hope to see you again soon. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Kelli, Thank you for your kind words, I look forward to sharing them with the entire Team.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Alexander, Thank you so much for your candid feedback. We will share this with our Team to work on providing the quality of service you deserve. Many thanks for being a loyal guest and we hope you'll see the improvements we are working on.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Jessica, Thank you for your feedback- we sincerely appreciate you being our guest.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Alan, We sincerely appreciate your feedback and hope that you'll give us another opportunity to accommodate you should your travels bring you back this way.Kindly, Kim MckenzieGeneral Manager

Dear Mariella, Thank you for your lovely feedback about our hotel and your stay. I look forward to sharing your comments with the Team for a job well done.Safe Travels, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Emily,Thank you so much for the 5 out of 5 rating. We appreciated the opportunity to earn your business- and hope to see you again soon!Kindly, Kim Mckenzie General ManagerSpringHill Suites Hartford Airport

Dear Melinda, Thank you for sharing your feedback regarding your experience with your stay. We will share this with our entire Team so that we can continue to improve upon our services and next time exceed expectations. Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Charlena, Thank you for being our guest- we look forward to another opportunity to serve you in the future. Sincerely, The Team at SpringHill Suites Hartford Airport

Dear Taylor S. Thank you so much for the 10 out of 10 rating. We hope to see you again soon!Kindly, Kim Mckenzie General ManagerSpringHill Suites Hartford Airport

Dear Lesley, We sincerely appreciate you sharing this feedback with us and we are truly sorry this was the experience you had while our guest. We never intend to provide an experience such as this- we will continue to learn from this and do better as service providers.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Lydia, We are so sorry to hear of this experience during your stay with us. I do understand that you did not want to reach out to our Team at the Front Desk- we would have done our best to accommodate not moving and promptly fixing the concerns. We are so very sorry this caused you a lack of sleep prior to your vacation. We hope that you could go on to enjoy your time away.Sincerely, The Team at SpringHill Suites

Dear Steven, Thank you so much for the 5 out of 5 rating. We appreciate you being our guest and look forward to another opportunity to accommodate you in the future.Kindly, Kim Mckenzie General ManagerSpringHill Suites Hartford Airport

Dear Casey, I'm sorry to hear that your experience here with us wasn't a great one. Rest assured we will continue to learn and work to become the best service providers we can be. Thank you for sharing your feedback.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Taylor S. Thank you so much for the 5 out of 5 feedback. We hope to see you again soon! Travel safely.Sincerely, Kim Mckenzie General ManagerSpringHill Suites Hartford Airport

Dear Darrell,Thank you so much for the 5 out of 5 rating. We hope to see you again soon- should your travels bring you back to the Windsor Locks CT area.Kindest Regards, Kim Mckenzie General ManagerSpringHill Suites Hartford Airport

Dear David, Thank you so much for the 5 out of 5 rating. We hope to see you again soon should your travels bring you back this way!Kindly, Kim Mckenzie General ManagerSpringHill Suites Hartford Airport

Dear Sherry,On behalf of the entire hotel team, I want to thank you for sharing about your hotel experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Dear Prashant, Thank you for your 5 out of 5 rating. We appreciate having you as our guest and hope to see you again soon!Sincerely, Kim MckenzieGeneral Manager

Dear Charles, Thank you for the feedback- I look forward to sharing this with our Team!We appreciate having you as our guest.Sincerely, Kim MckenzieGeneral Manager

Dear Thomas, Thank you for your 5 out of 5 rating. We appreciate having you as our guest.Sincerely, Kim MckenzieGeneral Manager

Dear Markos, Thank you for being our guest. We appreciate you sharing your feedback and hope that we can accommodate you again in the future. Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Elizabeth, Thank you for the 5 out of 5 rating. We hope to see you in your travels again soon!Kindly, Kim Mckenzie General ManagerSpringHill Suites

Dear Dave, Thank you for your candid feedback. We sincerely appreciate you letting us know about the concerns you encountered during your most recent stay. We are sorry to hear that our Team didn't work cohesively to make this right for you- I assure you I will be bringing this to the appropriate departments so that we can work to ensure it's remedied and doesn't continue to effect our normally great service standards. Thank you for being our guest and we wish you safe travels in the future.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Nancy, Thank you so much for the glowing feedback! I look forward to sharing your kudos with the entire Team for a job well done. We appreciate your kind words and hope to see you in your travels again soon. Happy Holidays!Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Vanessa, Thank you so much for your candid feedback. I will share this with the appropriate Departments so that we may continue to improve ourselves and our lodgings. It is only through feedback such as yours that we can know, and learn from our mistakes to become better service providers.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Amy, Thank you for sharing your expereience with us and with other travelers. We're happy to hear you found the location so convenient for your early morning flight. Safe travels and we hope to see you again soon. Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear ClaytonD, Thank you for the 5 out of 5 rating. We appreciate you staying here with us!Kindly, The Team at SpringHill Suites

Dear Christina, Thank you so much for your feedback. We appreciate you sharing this experience with us and do send our humblest apologies for the key lockout error. We will work with our Team at the Front Desk to ensure more empathy is shown during situations like this in the future. Thank you for being our guest and we look forward to accommodating you again in the future!Kindly, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Lisa, Thank you so much for the kind remarks- I look forward to sharing them with the entire Team! We hope to see you again soon. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Jennifer, Thank you for your 10 out of 10 rating! It was our pleasure to accommodate you.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Susan,Thank you for your 5 out of 5 rating. It was our pleasure to accommodate you during this stay. Wishing you safe travels and a happy holiday season. Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Arthur, Thank you so much for the 5 out of 5 rating and we are so happy you enjoyed your time with us. Safe travels and we hope to see you again should your travels bring you back this way.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Trushar, Thank you so much for sharing this experience with us. We are following the breakfast offerings as required by our Marriott Food and Beverage Teams. We do as an additional offering after our Breakfast service continue to serve coffee service for the remainder of the day and have selected to offer additional flavor creamers during this time- which is not a requirement- but just an extra treat we like to provide. Please feel free to request this from our breakfast Team member in the future, and we would be happy to provide you with some, if available, for your cup of coffee during your breakfast.Many thanks for being our guest and we hope to see you again soon. Kindest Regards, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Susan, Thank you for the 5 out of 5 rating. It was our pleasure to accommodate you.Safe Travels, Kim Mckenzie General ManagerSpringHill Suites Hartford Airport/Windsor Locks