Studio | Egyptian cotton sheets, premium bedding, individually decorated, desk

Reviews of Quest On Ward

Quest On Ward
42/47 Ward Street, Hamilton Central Business District, Hamilton

Reviews

9.4

Exceptional

Rating 10 - Excellent. 231 out of 347 reviews" "
Rating 8 - Good. 97 out of 347 reviews" "
Rating 6 - Okay. 17 out of 347 reviews" "
Rating 4 - Poor. 2 out of 347 reviews" "
Rating 2 - Terrible. 0 out of 347 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Mark

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Liked the location and friendly staff. One downfall is the washer dryer combination.
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Light bulb needed to replaced in bathroom. The Shower head kept flopping forward so you had to bend down to get wet.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in centre handy to everything room very nice everything there thats needed
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location in the middle of the city ( if that’s your thing). People very friendly and room was clean . Difficultly getting in and parking.
Stayed 1 night in Mar 2019
Response from Larry on 18 Apr 2019
Thank you for your rating and valuable feedback. We are really fortunate to be so well located in a quiet situation yet still be in the heart of the city. Our access is designed to be secure and after hours guests are able to use the call bell at the entrance to check in. A staff member is always very close by to help and guide our guests to the correct parking space.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Larry on 18 Apr 2019
Thank for your generous rating, it is really appreciated. We do hope to see you again sometime soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Front desk gave list of where to eat which is always good. Close to Victoria street while far enough away from bars as not to get disturbed at night. Bathroom was tidy and modern. Curtains where blackout, which was needed due to security lights on surrounding buildings. Lift was interesting, took a long time to open door.Parking was not secure. Tv tuning was a mess. Would stay again.
Stayed 1 night in Feb 2019
Response from Quest Team. on 2 Mar 2019
Thank you for your valuable feedback, we are please that you enjoyed your stay. We do occasionally have people who do upset the tuning of the TV's however our housekeeping team try to check to ensure they are correctly tuned for incoming guests, unfortunately this one may have been missed. We do also have secure parking however this is limited therefore we do recommend requesting this at the time of booking.

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from The Team At Quest on Ward on 17 Feb 2019
Thank you for the high approval rating, it is really generous of you. We hope that we will see you again in the not too distant future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Would have stayed an extra night but it was booked.
Stayed 2 nights in Jan 2019
Response from The Quest on Ward Team on 19 Feb 2019
Thank you for your feedback, sorry to hear that on this occasion we couldn't extend your stay. This is not unusual as we can get very busy. Therefore we do try and encourage early booking to avoid disappointment.

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived when it was pouring with rain, the person who checked us in could not have been more helpful, helping us with luggage and parking the car in the nearby car park. The location was great, close to restaurants , a perfect overnight stay at the start of an unforgettable holiday in beautiful New Zealand. PS The weather stayed great for the rest of our trip
Stayed 1 night in Dec 2018
Response from The team at Quest on Ward on 17 Feb 2019
Thank you for your lovely feedback, it is really appreciated, we have shared your kind comments with the front of house team. We are pleased to hear that you had a fantastic trip to New Zealand and that the weather brightened up after your initial arrival. We wish you safe travels and hope that you will come back to visit us again sometime in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
OK place. Friendly and helpful staff. But old furnitures and a little bit noisy.
Stayed 3 nights in Nov 2018

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Clean apartment and all amenities I require. Always return there when in Hamilton
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location but still quiet. Free movies for a bit of down time. Friendly staff.
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

6/10 Okay

Jen, Canada

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Noisy room. You can hear every movement on the road as early as 4 to 6 am. Almost everyday.
Stayed 3 nights in Oct 2018

10/10 Excellent

Bernadette, New Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firstly location is brilliant, our one bedroom apartment was perfect, spotlessly presented,amble room which was superb. All amenities were catered for and foremost wonderful, obliging assistance. Fully recommend.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Daniel, Katikati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are brilliant! So helpful... and considerate Best place we have ever stayed in
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location which suited our requirements; walking distance to both the functions we attended & close to the cafes/shops for down time; secure garage gave peace of mind our vehicle was safe
Stayed 2 nights in Oct 2018
Response from Quest on Ward on 22 Oct 2018
Dear Guest, Thank you for taking the time to write a review of your recent stay. We are glad to hear that you have enjoyed your stay with us and we look forward to your next stay. Quest on Ward

10/10 Excellent

Gaylene, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here when in Hamilton if we can. Close to malls and Casino and meals.
Stayed 1 night in Oct 2018
Response from Quest on Ward on 22 Oct 2018
Hi Ms Gaylene, It was very lovely to see you again. Thank you for taking the time to write a review for us. See you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location
Good location in central CBD but parking was a challenge
Stayed 1 night in Sep 2018
Response from Larry on 10 Oct 2018
Thank you for your feedback, it is appreciated. We are fortunate to be able to offer secure undercover parking in the heart of the city, in addition there are numerous options close by, our team are always happy to help. In the meantime we do hope to see you again in the future. Safe travels.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were polite, but wouldn’t accept a debit card for the bond for the room which was inconvenient. The room was clean but very basic. Shower was abit broken but still usable. No free wifi, very limited parking but served our purpose of having a bed to sleep in.
Stayed 1 night in Sep 2018
Response from Larry on 25 Oct 2018
Thank you for your kind feedback. Unfortunately a debit card does not provide security a credit card however is acceptable. Thank you for pointing out the issue with the shower, this has now been attended to. Free wifi is available depending on the package booked, we are happy to explain the options. We do offer secure undercover parking however again to ensure availability we do recommend contacting us prior to arrival. Your comments are appreciated and we do look forward to seeing you again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kenneth is a legend!! His service and the service in general was excellent! It’s right in the middle of Hamilton. The washer dryer was great as were the other amenities. Great place to stay for Hobbiton visitors.
Stayed 1 night in Sep 2018
Response from Larry on 10 Oct 2018
Thank you for your feedback, we do benefit from being in such an amazing location within Hamilton. We are also fortunate to have such a terrific team, they all work really hard to ensure our guests enjoyment. Enjoy your travels and we hope to see you again soon.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamilton
Great location, only issue was that wifi didn’t work. Every code i used failed.
Stayed 1 night in Sep 2018
Response from Larry on 26 Oct 2018
Thank you for your feedback. Sorry to hear that you didn't manage to benefit from the wifi. In future if you experience an issue please let us know as we are happy to help.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay .parking an extra .very helpful .easy after hours access
Stayed 1 night in Sep 2018
Response from Quest on Ward on 25 Sept 2018
Hi Graham, Thank you very much for taking the time to write us a review. We are very pleased to hear that you had a lovely stay with us. See you on your next stay. Regards, Team from Quest on Ward

10/10 Excellent

val, hamilton new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to heart of Hamilton city
Very central and comfortable hotel walking distance to movies ..casino.. shopping center ..pubs and clubs .great staff ..very helpful and accommodating. Definitely value for money.
Stayed 1 night in Aug 2018
Response from Quest on Ward on 28 Aug 2018
Hi Val, Thank you for taking the time to write a review of your stay. We are glad to hear you enjoyed your stay with us. We look forward to you seeing you again on your next stay

10/10 Excellent

andrea, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short dtsy
Joe- reception went out of his way to make our stay pleasurable. Very quite central location.
Stayed 1 night in Jul 2018
Response from Quest on Ward on 28 Aug 2018
Thank you for taking the time to write a review of your stay. We look forward to you seeing you again on your next stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Manager on 2 Jul 2018
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice appartment
just stayed overnight. Clean comfortable right in the CBD. great value.
Stayed 1 night in Jun 2018
Response from Manager on 2 Jul 2018
Thank you for your lovely feedback we do appreciate your generous comments. We hope to see you again soon.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Centre Stay
We had a two day stay. Excellent location! We parked the car in the carpark and for our purposes, didnt need it again till we left - everything being within walking distance. A wonderful friendly receptionist. We booked a one bedroom apartment. It was perfect for our requirements. A good size. We had a couple of issues - the bathroom fan wasnt working (not so good!) and the main door to the balcony would not open! The friendly receptionist said he would see that these issues were addressed. We also found we had an issue that required attention on the Saurday night and the reception was closed from 5pm. Also had repeated issues with the wifi! No Sky Sports - really??? They had about 6 Chinese Channels though.
Stayed 2 nights in May 2018
Response from Manager on 4 Jul 2018
Thank you for taking the time to provide your feedback it is really appreciated. Our reception is not manned from 7pm in the week and from the slightly earlier time of 5pm on the weekends. However we do have a team member on call 24 hours per day and they are happy to help at any time. After surveying many of our regular guests we moved to a new digital channel which includes many 100's of the latest movies, and foreign channels including Chinese which are released ahead of most formats - at the same time as the airlines receive them. Should the Sky sports channel be essential our Quest Hamilton property in London street does offer Sky. In the meantime we do hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very helpful staff. Welcoming and thoughtful. Clean and tidy accommodation. Tastefully furnished with all comforts taken care of. Though inner city apartment very quiet at night.
Stayed 1 night in May 2018
Response from Larry on 2 Jul 2018
Many thanks for your comments, we do appreciate all kinds of feedback and we are always seeking to improve. We hope to see you again soon..

8/10 Good

Garry

Liked: Cleanliness, staff & service, room comfort
My partner and I have stayed at the Quest on Ward a few times now. We find the location very convenient. Rooms are always clean and tidy. Front desk staff are helpful and friendly. Do however notice that cost of car parking is steadily increasing. Now $15 night

8/10 Good

R, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the City centre
Needed a place to stay in the city centre - Hamilton and the hotel was just right
Stayed 1 night in Mar 2018

6/10 Okay

Sue, NZ

Liked: Staff & service
Disliked: Property conditions & facilities
Average
Good location and 1 bedroom unit was a good size. But looking rather tired: fan in bathroom didn't work and ceiling panel was loose; plaster coming off wall above shower; wall hadn't been fixed properly in bedroom after TV had been removed; not double glazed so noisy with window open; tiny balcony that couldn't be used because of size; no safe; 1 small mirror in unit above vanity. I did point out some of these things to the manager so it would be interesting to know if anything gets done
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Arrived to a "We're Closed" sign
We had an enjoyable stay at the Quest on Ward in Hamilton. We loved it's central location and the room was well equipped and very pleasant. The one drawback was that when we arrived to check in there was a note on the door to say it was closed for the next two days. We had not been notified of this when we booked and it took us over 30 minutes to be checked in, thanks mainly to guests who were leaving when we were trying to get in. We never saw any staff until our last day. Very disappointing and disconcerting.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities, walking distance from everything
Stayed 1 night in Dec 2017

10/10 Excellent

Laura, Orewa

Liked: Staff & service, property conditions & facilities, room comfort
One nighter
We found this hotel very comfortable and extremely handy to the cbd. There was a great kitchenette and separate bedroom. Staff were very helpful and courteous.Nice and quiet. Great price!
Stayed 1 night in Dec 2017

8/10 Good

Vicki, Manawatu

Liked: Cleanliness, staff & service, room comfort
Central
I Bedroom apartment spacious. Reception hours limited if you arrive or depart outside of these hours. Comfortable stay, room very clean.
Stayed 2 nights in Nov 2017
Response from The Team at Quest on Ward on 5 Dec 2017
Thank you for your review, Vicki. We look forward to seeing you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staffs are very helpful
good experience stay at the hotel. Staffs are polite and helpful.
Stayed 3 nights in Oct 2017
Response from The Team at Quest on Ward on 7 Dec 2017
Thank you for your review. We are very pleased to hear that you had a lovely stay and that we were able to help. See you again soon!

8/10 Good

Frosty, Penrith, Austtralia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, walking distance to town
Place was nice & clean. Nothing fancy, nothing bad.
Stayed 1 night in Oct 2017
Response from The Team at Quest on Ward on 5 Dec 2017
Thank you for your detailed review, Frosty. This would help our other guests to see what is out and about here in Hamilton. We look forward to welcoming you again here at Quest on Ward

10/10 Excellent

PP, Moonlight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Clean and very central to town and eating establishments.
Stayed 1 night in Oct 2017
Response from Team at Quest on Ward on 5 Dec 2017
Thank you very much for your review. We hope to see you again at Quest on Ward

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for working in the CBD.
Quite small. Quite expensive overall ok
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice room. Would stay here again if in Hamilton
Stayed 1 night in Jun 2017

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location
Quest on Ward is comfortable, clean and very central in Hamilton CBD. Good location for food and shopping.
Stayed 1 night in May 2017

10/10 Excellent

Fraser, Gore NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, only a minute from the centre of town
Pleasant staff, quiet location, very tidy accomodation

8/10 Good

Lorraine, Taupo,NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and close to town.
Perfect for our needs, clean apartment with everything we needed.