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Reviews of Hampton Inn & Suites by Hilton Halifax - Dartmouth

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 602 out of 1013 reviews" "
Rating 8 - Good. 260 out of 1013 reviews" "
Rating 6 - Okay. 78 out of 1013 reviews" "
Rating 4 - Poor. 49 out of 1013 reviews" "
Rating 2 - Terrible. 24 out of 1013 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was super nice and the place was clean
Stayed 1 night in Mar 2024

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed how many things there was to do at the hotel itself and the area was great
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Fun staycation the pool was busy and fun and great selection of restaurants nearby and shopping in the morning!
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Jessica,Thank you for choosing Hampton Inn & Suites by Hilton Halifax - Dartmouth! We're glad our fun pool and close proximity to local dining options helped make your visit memorable, and we look forward to seeing you again soon.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

6/10 Okay

Renee

Travelled with family
Disliked: Property conditions & facilities
Breakfast was delicious!! The beds were clean and comfortable. The room had belongings from a previous guest, including medication.The fridge had gatorade spilled in it and the bathroom door handle was dirty and sticky. Sink didn't drain well and there was mold in the shower. For three hundred and fifty dollars a night...this hotel should be spotless!!
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Renee,Thank you for sharing your feedback. We're glad you enjoyed our breakfast and found your beds comfortable. However, it's concerning to hear about the issues in your room, including the condition of the fridge and bathroom. We're addressing these immediately to ensure a spotless experience for all our guests. Your insights are invaluable, and we hope to welcome you back and show you our commitment to guest satisfaction.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

Trevor, Riverview

Liked: Amenities
Great visit and staff were friendly and helpful.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Trevor,Thank you so much for taking the time to share your thoughts on your recent visit. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you return soon!Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

8/10 Good

Wes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would describe my stay there as not one of my best. However nothing that occurred was under the Hotels direct control. There was a youth hockey team staying on multiple levels who were loud past 10pm. The Hotel did have a security guy who I'm sure did his best to corral the little buggers. When I made inquiries about the noise at the front desk they did send him back up to my level so they were pretty responsive. Unfortunately at a little past midnight the fire alarm started to sound so that was fun. I chalk that up to one of the kids though just screwing around. If you take away the loud guests that the Hotel staff did their best with and the Fire Alarm which was outside their control the rest of my experience was pretty good. The room was adequate and nice, kids enjoyed the pool, and the free breakfast was amazing. I would stay again, however I would call first to see if there were any sports teams booked over any potential stay.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Wes,Thank you for reviewing your stay and being our guest at Hampton Inn & Suites by Hilton - Dartmouth Crossing. It was our pleasure to serve you a tasty breakfast to help fuel your day. Please accept our apologies that the behavior of other visitors impacted your experience. While we're pleased you found our team responsive, rest assured that we'll remain diligent in creating the peaceful environment you desire. Please join us again next time you're in the area. Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and breakfast was awesome. Need a couple more elevators
Stayed 3 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Linda,Your high rating means the world to us and we're so happy to know that our friendly team members left a positive impression on you! Your feedback regarding our elevators is gratefully received and we will keep your comments in mind for the future. Please consider giving us another chance soon. Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

Heidi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient March break stay with kids. It had everything we needed on site or close by. A nice Breakfast was included too.
Stayed 2 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Heidi,A lovely breakfast is often the best way to start the day, and we're glad you enjoyed yours with us. We're also pleased that our location was perfect for your mid-March break, and we can't wait to welcome you and your family again to Hampton Inn & Suites by Hilton Halifax - Dartmouth.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and breakfast
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Greg,Thank you for your great review! We're delighted you started your day off right with our delicious breakfast offerings, and we hope you took full advantage of our excellent amenities. It was truly a pleasure having you here, and we hope you return soon.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

Tyler

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and breakfast
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Charles,Thank you for taking the time to share your experience! Our team takes pride in providing a refreshing pool experience and delicious breakfast options. We look forward to welcoming you back to Hampton Inn & Suites by Hilton - Dartmouth Crossing for another enjoyable visit.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kids run the halls till after midnight and banged on my room door till after midnight wasn’t a very nice night
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear David,Thank you for bringing this matter to our attention. We sincerely apologize for the disturbance caused by the behavior of other guests during your stay. Ensuring a peaceful and comfortable environment for all our guests is paramount to us, and we'll take appropriate measures to address this issue and prevent it from happening in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more restful and enjoyable experience.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sharon

Liked: Property conditions & facilities
Convenient, clean, comfortable
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Sharon,It's an honor to have earned your outstanding rating of Hampton Inn & Suites by Hilton - Dartmouth Crossing. We're delighted you enjoyed our clean, comfortable accommodations and convenient location. Thank you for choosing to stay with us and we hope you'll return.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

8/10 Good

josephine

All was good
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Josephine,Thank you for choosing Hampton Inn & Suites by Hilton - Dartmouth Crossing and for sharing your kind review. We are thrilled you were impressed and look forward to welcoming you back for another great stay.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

Cheryl

Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to accommodate us and even gave us movie passes for the pool not being open the one day
Stayed 3 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Cindy,We greatly appreciate your perfect rating. Thank you so much for highlighting our amazing team members, and we will be sure to pass your compliments along to them. It would be a pleasure to host you again soon, so hurry back. Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

David

Stayed 2 nights in Mar 2024

10/10 Excellent

Cody

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels modern, fresh, new, and welcoming. Conveniently nestled by Dartmouth Crossing where there is plenty of shopping and restaurants.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Cody,It's an honor to receive your excellent review of Hampton Inn & Suites by Hilton - Dartmouth Crossing! We're delighted our welcoming atmosphere and proximity to Dartmouth Crossing made your stay pleasant. Thank you for your kind praise and we hope to see you again.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service
Excellent location. Nice property but the most uncomfortable beds.
Stayed 2 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Jessica,Thank you for taking a moment to let us know about your experience. We are pleased that our hotel's ideal location suited your travel needs; however, please accept our apologies if our accommodations were not as expected. If you have concerns during your stay, please always reach out to one of our helpful team members for assistance. It was an honor having you as a guest, and we hope to see you again soon.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

4/10 Poor

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon check-out, my father asked for a printed folio/receipt and was told this would be emailed instead, and did not offer to accommodate my father's preference for a printed copy. This is very poor customer service. The very least he could have done would have been to explain the email and then ask if that was acceptable or if my father would prefer a printed copy.
Stayed 2 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Andrew,Thank you for taking a moment to share your thoughts. We are disheartened to learn about your father's experience, and we sincerely apologize for any perceived rudeness. This is not a typical interaction at our hotel, so rest assured we will speak with our team to ensure all our guests are treated with respect. If you have any further questions about your folio, please reach out to us offline; we will be more than happy to assist you. While we can't go back in time, we hope you'll give us another chance to show you the high level of hospitality we are known for.

6/10 Okay

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ethan

Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved chatting with the friendly staff! We will come back to stay again for just that reason!
Stayed 2 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Robert,Thank you so much for taking the time to share your thoughts on your recent visit. Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. It was a pleasure having you here, and we look forward to your return.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

6/10 Okay

Tricia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Chose this property for the pool, but it was unavailable. Would have stayed somewhere else had we known.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Tricia,Thank you for being our guest and sharing your feedback. Please know that it's never our intent to deceive our guests which is why the scheduled maintenance for our pool was posted on our website and all third-party sites and confirmation emails. We hope that otherwise you enjoyed your stay, and will join us again when to pool is available for use.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

4/10 Poor

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Parking to close together. The pool was closed
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Elizabeth, Thank you for your feedback. We're sorry for any inconvenience you experienced with the parking and pool closure. However, please know that the pool closure is mentioned on the hotel website and mentioned on all confirmation and pre-arrival emails. We hope you'll consider coming back when our pool is open for a more satisfying stay. Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

Melissa

Stayed 1 night in Feb 2024

4/10 Poor

emily

Travelled with family and small children
Disliked: Staff & service, amenities
.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Emily,Based on your rating, it seems you did not enjoy your stay with us. Specific feedback serves us best, so please consider reaching out and sharing your experience in further detail. This will allow us to reflect and seize all opportunities for improvement.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

Jacques

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to shopping and restaurants.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Susan, Thank you for taking the time to share your feedback about your stay at the Hampton Inn & Suites by Hilton - Dartmouth Crossing. We're delighted to hear that you enjoyed the convenience of our location. Your satisfaction is very important to us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kyle

Stayed 2 nights in Jan 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was super fast and easy, and staff are very friendly. The room is very spacious and clean.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Kelly,Thank you for taking the time to share your experience. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. We're also pleased that our friendly team helped check you in swiftly and efficiently. Next time you're in the area, we hope you'll keep Hampton Inn & Suites by Hilton - Dartmouth Crossing top-of-mind.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

Tammy

Travelled with family
Liked: Amenities
Beautiful the only negative was we were not told of pool closures and it was my son trip We chose this for this reason
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Tammy,Thank you for taking the time to leave your five-star review. It was an honor to have you stay with us at Hampton Inn & Suites by Hilton - Dartmouth Crossing for your recent getaway. We are glad you found our hotel to be beautiful. However, we are saddened to hear that you were not aware of the scheduled pool maintenance taking place while you were with us. There is an announcement on our website and we are also constantly working to find ways to avoid this situation through better communication from third-party sites. We do hope you'll stay with us again to enjoy the pool once it's complete. Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

2/10 Terrible

Jenny

Disliked: Staff & service
Stayed 5 nights in Feb 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were great. Unfortunate that the pool and hot tub were not available. It should have been reflected on the website or via text
Stayed 1 night in Feb 2024
Response from General Manager on 10 Feb 2024
Dear Dean,Thank you so much for the high rating, and we're so happy our amazing accommodations impressed you. That being said, we apologize for any disappointment or inconvenience regarding our pool closure and will keep your feedback in mind for the future. Please consider returning to give us another chance soon; we know we can deliver an even better stay. Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

6/10 Okay

James

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Expedia did not update their profile for this hotel, and the pool area and hot tub is closed for an extended period of time. It has already been closed for a month before our booking. I specifically picked this location because I wanted a hotel with a pool. I'm not going to use Expedia anymore it's just not worth it because the information on their app is not up to date.
Stayed 1 night in Feb 2024
Response from General Manager on 10 Feb 2024
Dear James,We appreciate you choosing to stay with us. However, we apologize for any confusion regarding information on the third-party site you used for your reservation. We do provide this information to all our booking platforms, however, we will work to ensure any inaccuracies are addressed. It is our hope that you enjoyed your stay, and we would be delighted to have you join us in the future so you can check out all we offer our guests!Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Tony

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had to ask to move rooms after first night. The hotel was working on the pool area and the smell of the welder was making it difficult to breath. We had to listen to the grinder (noisy) and could hear the highway traffic all night. After being moved to th fourth floor on the second night d, we had to sk for a group of young hockey plyers to quiet down afyer 11 pm. The hotel was dated and not the cleanest.Also when we booked,ther ws no me tion of the pool being worked on
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Tony,Thank you for sharing your experience. We appreciate your comments and are happy to hear that we could relocate you after the pool construction disturbed your visit. Rest assured, you can always bring any noise concerns to our team for immediate address, and we would love nothing more than to deliver a better overall experience the next time your travels point you in our direction.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are great and the breakfast is a bonus
Stayed 2 nights in Jan 2024
Response from General Manager on 6 Feb 2024
Dear James,It was such a pleasure having you as our guest! We're delighted you started your day off right with our tasty breakfast offerings, and we appreciate you mentioning our fantastic location. Thank you for your great review and perfect rating, and we hope you return soon!Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024

4/10 Poor

Darcy

Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They accomated a dmall problem we had and updated or room without hesitation
Stayed 2 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Lisa,Thank you for taking the time to share your feedback. We're pleased that our team swiftly addressed your needs and enhanced your experience. Your satisfaction is our priority, and we look forward to welcoming you back for another seamless and enjoyable stay.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 Excellent

Henk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jackeline

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Marc,Thank you for sharing your thoughts! We're delighted to hear that you found our location convenient. Your feedback is valuable to us, and we hope to continue providing you with a positive experience during your future visits.Sincerely, Frank Goulding Front Office ManagerHampton Inn & Suites - Dartmouth Crossing

4/10 Poor

Kyle

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Expedia has not updated their website to reflect a pool closure until Feb 29. We were not aware until we arrived to check in. It was too late with 3 children to find a different hotel.
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Kyle,We appreciate your feedback and apologize for any confusion about the pool. We do our best to provide updated information on all our reservation sites and will work to ensure what is displayed is accurate. You're always welcome to reach out to us offline prior to booking to ensure everything you need will be available. If you're in the area again, we hope you'll consider coming back to see us.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing