Dear Gale We're thrilled to hear that you found our location convenient for transportation and that our staff provided exceptional service during your stay! Ensuring our guests feel well taken care of is always our top priority, and we're glad we could exceed your expectations. Thank you for awarding us with a perfect rating! We look forward to welcoming you back again soon for another fantastic experience.Kind Regards, Callum Luce Guest Service Manager Mercure Glasgow

Dear TraciaWe are thrilled to hear that you enjoyed your visit with us at Mercure Glasgow. We hope to see you again for another great stay.

Dear LornaThankyou very much for taking the time to leave a review of your stay. If there is anything that we could have done differently that would have resulted in 5 stars, we would love to hear your thoughts.Sincerely

Dear Albert,Thankyou for your review and feedback, This has been passed on to the relevant departments and being looked in to.Kind RegardsErica - Front Office Manager

Thankyou so much for sharing. We are glad to hear you enjoyed your stay.

Dear Michael,Thankyou for taking the time to review your stay and I am delighted that you enjoyed your time with us,Hopefully we can welcome you back again soon.Kind RegardsErica - Front Office Manager

Dear Barry,We very much appreciate your score regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerley Lynseyann Bain, Receptionist

Dear Paddy,Thank you for your outstanding rating and wonderful feedback! We're delighted to hear that you had a flawless experience during your stay. It's our utmost goal to ensure every guest receives exceptional service and leaves with a memorable experience. Your perfect score truly means a lot to us and motivates us to continue delivering top-notch hospitality.Sincerely,Lynseyann Bain, Receptionist Mercure Glasgow

Dear Guest,Thankyou for your review and please accept my apologies for the issues raised, I will be passing these on to our maintenance team to investigate however, it is great to hear you found the cleanliness excellent, I will be sure to pass this on to our housekeeping team.Kind RegardsErica - Front Office Manager

Dear Neil,Thankyou for your feedback and I am glad overall you enjoyed your time with us.Kind RegardsErica - Front Office Manager

Dear Robert,Thankyou for taking the time to leave your thoughts on your stay. I will sure to pass your comments on to the team.Kind RegardsErica - Front Office Manager

Dear Elsie,Thankyou for your lovely score of 8/10 and I am delighted you enjoyed your stay with us,Hopefully we can welcome you back again soon.Kind RegardsErica - Front office Manager

Dear ian,Thank you for taking the time to review your stay at Mercure Glasgow City Hotel. We are delighted to hear that your room was clean and tidy and that you enjoyed the shower facilities. Customer satisfaction is a priority for us, so we truly appreciate your feedback. We strive to provide the best experience possible for our guests and continuously improve our services.Thank you again for sharing your comments with us. We hope to welcome you back soon.Erica CoventryFront Office ManagerMercure Glasgow City Hotel

Dear Margaret, Thank you for taking the time to share your wonderful experience of staying at the Mercure Glasgow City Hotel. We are delighted that you enjoyed your stay with us and we are especially pleased to hear that you found our staff friendly and helpful. We strive to provide a high-standard of service as well as clean, comfortable rooms for our guests. We are proud of our central location in the city centre where guests can enjoy shopping and delicious meals. We look forward to welcoming you back again soon.Erica CoventryFront Office ManagerMercure Glasgow City Hotel

Dear Bruce,Thankyou for your wonderful score of 5/5 and I am delighted you enjoyed your stay with us.Kind RegardsErica CoventryFront Office Manager

Dear Brian,Thankyou for taking the time to leave your review, I am delighted you enjoyed your stay however please accept my apologies for the issues with the hot water,We look forward to welcoming you back again soon,Kind RegardsErica - Front Office Manager

Dear Stephen,Thankyou for your score of 10/10 and I am delighted you enjoyed your stay,Hopefully we can welcome you back very soon.Kind RegardsErica CoventryFront Office Manager

Dear Robert,Thankyou for your review and I am delighted you found the hotel comfortable and were able to enjoy our wonderful city.I hope we can welcome you back again soon.Erica CoventryFront Office Manager

Dear Scott,Thankyou for your wonderful review and your a score of 10/10, It's great to hear you found the hotel clean and the staff helpful and friendly.We look forward to welcoming you back again soon.Erica CoventryFront Office Manager

Dear Martin,Thankyou for your review and I am delighted you enjoyed your stay with us,Hopefully we can welcome you back again soon,Kind Regards,Erica - Front Office Manager

Deal Paul,Thankyou for your honest review,we currently doing snag reports on all our rooms however I will pass this on to the team.However, I am glad over all you enjoyed your stay with us.Kind RegardsErica - Front Office Manager

Dear Maria,Thankyou for your review and I am delighted that overall you enjoyed your stay, however, please accept my sincere apologies regarding the female member of staff, this will be addressed.Kind Regards,Erica - Front Office Manager

Dear Karen,Please accept my apologies that your stay did not meet your expectations. If you would like to discuss the matter further please call the hotel and ask for a duty managerKind RegardsErica - Front Office Manager

Dear Gordon,Thankyou for your review and it is great to here that you enjoyed your stay with us and you found the hotel central to your needs,Kind RegardsErica - Front Office Manager

Dear Dylan,Please accept my apologies that your stay did not meet your expectations. If you would like to discuss the matter further please call the hotel and ask for a duty managerKind RegardsErica - Front Office Manager

Dear Gena,Thank you for taking the time to leave us a review of your recent stay at the Mercure Glasgow City Hotel. We are sorry to hear that your stay in our hotel was not up to your standards, and we apologize for any discomfort you experienced during your visit. We strive to ensure our guests are given comfortable and spacious accommodation, and we appreciate that you have taken the time to provide us with such valuable feedback.At Mercure Glasgow City Hotel, we constantly strive to maintain a high level of service and comfort for our guests. We are continually working hard to update our accommodations, so we can ensure that everyone enjoys their stay with us. Your feedback helps us make improvements towards that goal! Once again, thank you for providing us with such valuable insight. We hope that if you ever visit Glasgow again, you will be able to experience a more positive stay at our hotel.Erica CoventryFront Office ManagerMercure Glasgow City Hotel

Dear Terence Murphy,Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.A meeting has been scheduled with all departments to discuss your review.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Erica CoventryFront Office Manager

Dear Niall,Thankyou for your wonderful score of 5/5 and I am delighted you enjoyed your stay with us, hopefully we can welcome you back again soon.Kind RegardsErica CoventryFront Office Manager

Dear Gerald,Thankyou for your feedback,We understand that noise can be an issue when staying at a hotel in a city centre location, and we do our best to limit any noise from outside the hotel by making sure that soundproofing is up to standard in each hotel room. However, we would have been more than happy to have moved you to a more suitable room if we had known.We hope that you will consider staying with us again in the future. Thank you again for your review and for choosing Mercure Glasgow City Hotel!Erica CoventryFront Office ManagerMercure Glasgow City Hotel

Dear Caitlin, Thank you so much for your kind words about the Mercure Glasgow City Hotel. It's wonderful to hear that you enjoyed your stay and found our location, rooms and staff to be perfect. Our goal is always to make our guests feel comfortable and welcome, and I'm thrilled that this was achieved during your visit. We hope you will visit us again soon!Erica CoventryFront Office ManagerMercure Glasgow City Hotel

Thankyou for your feedback and please accept my sincere apologies, rest assured this will be discussed with our housekeeping and maintenance team.We also understand that noise can be an issue when staying at a hotel in a city centre location, and we do our best to limit any noise from outside the hotel by making sure that soundproofing is up to standard in each hotel room. Thank you again for your review and for choosing Mercure Glasgow City Hotel!Erica CoventryFront Office ManagerMercure Glasgow City Hotel

Thankyou for taking the time to leave your review and please accept my apologies. Please be rest assured that this will be take up with my housekeeping team.Thankyou for choosing Mercure Glasgow City.Kind RegardsErica - Front Office Manager

Dear Holly, Thank you for taking the time to rate your stay at the Mercure Glasgow City Hotel. We are sorry to hear that your stay was not completely satisfactory and would like to find out how we can improve in the future. Could you please provide us with additional feedback on what we can do better? We appreciate any feedback that you may have.Erica CoventryFront Office ManagerMercure Glasgow City Hotel

Dear Murray, thank you for taking the time to review your stay with us at the Mercure Glasgow City Hotel. We are delighted to hear that you liked our location and found our staff friendly. Your feedback is valuable to us as we strive to ensure our guests have a pleasant experience. We hope that you encountered all of the great comforts and amenities offered by our hotel. We look forward to welcoming you back in the near future.Erica CoventryFront Office ManagerMercure Glasgow City Hotel

Dear Susan,Thank you for taking the time to share your review of Mercure Glasgow City Hotel. We are pleased that you were able to stay with us despite the size of your room. We understand that this was not ideal, and we apologize for any discomfort caused. At Mercure Glasgow City Hotel, our goal is always to provide a comfortable, enjoyable stay for our guests. Our team strives to ensure that all of our guests have an enjoyable visit and we regret that this wasn't the experience you had. Thank you again for sharing your experience with us - we value and appreciate all feedback from our guests as it helps us improve the service we provide and ensure that each visit is a pleasant one.Erica CoventryFront Office ManagerMercure Glasgow City Hotel

Dear Kenneth,Thankyou for your review and your score of 8/10. I am delighted you enjoyed your stay and hopefully we can welcome you back once again soon.Kind RegardsErica CoventryFront Office Manager

Dear Mete,Thankyou for taking the time to leave your review and I am delighted you enjoyed your stay and found the hotel central to your needs.Kind RegardsErica - Front Office Manager

Dear Peter,Thank you for choosing to stay at the Mercure Glasgow, and for taking the time to provide us with your feedback. We greatly appreciate your insights as they help us identify areas for improvement and ensure a better experience for our guests.We're delighted to hear that you found our staff to be helpful and accommodating. Providing excellent customer service is a top priority, and we're pleased that you had a positive interaction with our team.Regarding the rooms and bathroom, we value your feedback and apologize for any inconvenience you experienced with the in-bath shower. We will certainly take your comments into consideration as we continually assess and update our accommodations to better suit the needs of our guests.It's great to hear that you enjoyed the breakfast during your stay.We understand that your overall impression may have been influenced by the value for money. Please note that we regularly review our pricing to ensure it aligns with the quality and services we provide. We appreciate your honesty and will use your comments as we work to enhance the overall guest experience.Your feedback is essential to us, and we hope to have the opportunity to welcome you back to the Mercure Glasgow in the future and provide you with an improved stay that exceeds your expectations.Warm regards,Callum LuceGuest Service ManagerMercure Glasgow

Dear Guest,Thank you very much for taking the time to leave us a 5-star rating. We greatly appreciate your positive feedback and are delighted that you had a wonderful experience during your stay.If you ever decide to share specific comments or have any suggestions for improvement, please feel free to reach out. We hope to have the pleasure of hosting you again in the future and providing you with another outstanding stay.

Dear Leslie,Thankyou for your lovely score of 10/10,I hope we can welcome you back again soon,Kind RegardsErica - Front Office Manager

Dear Mark,Thankyou for your lovely score of 10/10,I hope we can welcome you back again soon,Kind RegardsErica - Front Office Manager

Dear Mark,Thankyou for your lovely words regarding the staff especially Emma, I will be sure to pass your comments on to the the team.Kind RegardsErica - Front Office Manager

Dear Robert,Thank you for your recent stay at the Mercure Glasgow and for taking the time to provide your feedback. Your comments are valuable to us as we strive to make improvements based on guest experiences.We appreciate your understanding regarding the room size. At Mercure Glasgow, we do not advertise that we have air conditioning, and we apologize if this caused any inconvenience during your stay. Your feedback is duly noted.We're pleased to hear that you found our staff to be accommodating and friendly. Providing excellent service is a top priority for us, and we're glad that our team members made your stay enjoyable.Regarding breakfast, we are committed to providing a satisfying dining experience for our guests, and your feedback will be taken into account as we review our offerings.We genuinely value your feedback, and it helps us in our ongoing efforts to improve our services and facilities. We hope to have the opportunity to welcome you back to the Mercure Glasgow in the future. If you have any additional comments or suggestions, please do not hesitate to share them with us directly.Thank you once again for choosing our hotel, and we look forward to serving you better on your next visit.Warm regards,Callum Luce Guest Service Supervisor Mercure Glasgow

Dear Kaitlin,Thankyou for taking the time to leave your review and it's great to hear that you found the staff very nice. However please accept my sincere apologies that the stay did not meet your exceptions. Your comments regarding the bathroom has been passed to the team.Kind RegardsErica CoventryFront Office Manager

Dear Teresa,Thankyou for your feedback and I am delighted you enjoyed your stay and found all the staff nice and helpful. I will be sure to pass this on to the team.Kind RegardsErica - Front Office Manager

Dear Bernadette,Thankyou for taking the time to leave your review and I am delighted you enjoyed your time with us,Hopefully we can welcome you back again soon,Kind RegardsErica CoventryFront Office Manager

Dear Anita,Thankyou for taking the time to review your stay with us and it's a delight to see you found the staff amazing, I will be sure to pass this on to the team. However , please accept my apologies regarding the issues mentioned. Our wifi is currently be reviewed and hopefully be improved in the coming months, I have also passed your comments on to our head chef regarding the scrambled egg. In regards to the a/c we don't advertise this however we do offer fans on request.Kind RegardsErica CoventryFront Office Manager

Dear Robert,Thankyou for your score, and please accept my sincere apologies your stay did not meet your expectations.Kind RegardsErica CoventryFront Office Manager

Dear Mark,Thankyou for taking the time to review and i'm delighted you enjoyed your time here and found the staff helpful and friendly, Hopefully we can welcome you back again soon,Kind RegardsErica CoventryFront Office Manager

Dear Anonymous,Thankyou for reviewing your stay and please accept my apologies for the issues raised. Your comments have been passed to our teams.Kind RegardsErica CoventryFront Office Manager