Standard Room, 2 Single Beds | Individually decorated, individually furnished, desk, laptop workspace

Reviews of Holiday Inn Glasgow City Centre Theatreland, an IHG Hotel

4 out of 5
Holiday Inn Glasgow City Centre Theatreland, an IHG Hotel
161 West Nile Street, Glasgow, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 388 out of 697 reviews" "
Rating 8 - Good. 230 out of 697 reviews" "
Rating 6 - Okay. 54 out of 697 reviews" "
Rating 4 - Poor. 18 out of 697 reviews" "
Rating 2 - Terrible. 7 out of 697 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Emebet

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Could not sleep properly as there was a noise from next door.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 19 Mar 2024
Thanks for the review.Please know our team are available 24/7 and on-site for any issues that may occur.All the very best,Lynsey

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really impressed with this as a Holiday Inn, ideal area & the staff were always more than helpful. Bar is priced good too so thats always a positive lol! The breakfast was really good too, wel definitely be returning x
Stayed 1 night in Mar 2024
Response from HOM on 19 Mar 2024
Thanks for the perfect rating, Shannon. We're happy to know you had a lovely stay at our hotel. The team will be happy to see they made a good impression. We hope to welcome you back and All the best, Lynsey - Hotel Operations Manager.

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for events at the Royal Concert Hall.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 26 Feb 2024
Elaine, we're over the moon to see your review.See you next time!All the best, Lynsey -

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady on reception was very welcoming. After a busy day travelling it was the perfect way to enter the hotel. She took a genuine interest in why I was staying with the hotel, and I did notice she did the same with other guests. She was wonderful.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 15 Feb 2024
We appreciate your kind words, Lee.Best wishes, Lynsey -

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stylish, very comfortable & clean bedroom, hotel very close to the Royal Concert Hall, shops & restaurants
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 15 Feb 2024
Wow! What a wonderful review. Thanks, Elaine.Best wishes, Lynsey -

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul on reception was very welcoming and offered to assist at any time, if we needed help, during his shift. Although we didn't require any assistance, Paul's offer and approach were much appreciated.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 30 Jan 2024
Thanks for your top marks, Graeme.Take care, Lynsey -

10/10 Excellent

TD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities, quiet environment
Stayed 2 nights in Jan 2024
Response from HOM on 8 Jan 2024
Wow, 5-stars! Thanks so much, TD. We hope to welcome you back and All the best, Lynsey - Hotel Operations Manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff good breakfast clean and tidy Excellent for shopping and public transport
Stayed 7 nights in Dec 2023
Response from HOM on 2 Jan 2024
Wow, 5-stars! Thanks so much, David. We hope to see you again and All the best, Lynsey - Hotel Operations Manager.

10/10 Excellent

Ruth

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 10/10 rating, Ruth. We hope to welcome you back and All the best, Lynsey - Hotel Operations Manager.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 10/10 rating, Andrew. We hope to see you soon and All the best, Lynsey - Hotel Operations Manager.

10/10 Excellent

bryce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4night stay in Glasgow
Had a fabulous time in hotel. Staff were great, beds very comfy, breakfast superb, very central for most amenities, showers Very good. Very relaxing, for us everything was very good, no issues whatsoever. Cheers
Stayed 4 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the perfect rating, Bryce!Take care, Lynsey -

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel with very friendly and helpful staff. In a greatvlocation Clean comfortable rooms and a great breakfast. We'll definitely be back.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for your positive comments, Jim!Take care, Lynsey -

10/10 Excellent

Tracey

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Tracey, thanks for your review of our hotel.Best wishes, Lynsey -

10/10 Excellent

Clare, Inverness shire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the centre of Glasgow.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the perfect rating, Claire.All the best, Lynsey -

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the 10/10 rating, John.We look forward to seeing you again soon.All the best, Lynsey

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 29 Dec 2023
Debra, thanks for the glowing review. Best wishes, Lynsey -

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, friendly staff and great location, everything I’m looking for in a hotel for the weekend.
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 4 Dec 2023
Joanne, thanks for your perfect rating.See you soon.All the best, Lynsey

10/10 Excellent

Margaret

Stayed 1 night in Nov 2023
Response from - Hotel Operations Manager on 29 Dec 2023
We appreciate your kind words, Margaret!Best wishes, Lynsey

8/10 Good

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The only downside is the parking. We rented a car and we had luggage. We had to walk a block with 2 suitcases and 2 backpacks. Not the most convenient for travellers.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 21 Nov 2023
We appreciate your kind words, Kristin!Best wishes, Lynsey

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant and helpful. Room comfortable and clean. Restaurant clean and meal was very good. A good experience and a first time stay, would recommend to others.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 21 Nov 2023
Thank you for sharing your positive experience! All the best, Lynsey -

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 21 Nov 2023
Thanks for your lovely review, Carol.Hoping to see you again soon. All the best, Lynsey -

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay no problems
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 14 Nov 2023
Wow, 5/5! Thanks so much, Kathleen.Best wishes, Lynsey-

10/10 Excellent

Alan

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 7 Nov 2023
We appreciate your feedback, Alan.We hope to welcome you back again soon.All the best, Lynsey -

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from HOM on 30 Oct 2023
Thanks for the perfect rating Morgan. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

8/10 Good

Lorraine

Stayed 2 nights in Oct 2023
Response from - Hotel Operations Manager on 25 Oct 2023
Lorraine, thanks for your review!We hope to see you again soon!All the best, Lynsey

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HOM on 23 Oct 2023
James, thanks for the amazing rating. We hope to welcome you back and All the best, Lynsey - Hotel Operations Manager.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious and looked newly decorated. Very comfortable bed and quiet at night despite location in the city centre.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 16 Oct 2023
Thank you for sharing your positive experience! All the best, Lynsey -

10/10 Excellent

Donavon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 16 Oct 2023
Donavon, thanks for your perfect marks!All the best, Lynsey -

10/10 Excellent

Barry

Stayed 1 night in Oct 2023
Response from - Hotel Operations Manager on 16 Oct 2023
Barry, thanks so much for your top marks.All the best, Lynsey

10/10 Excellent

Margaret

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was just so easy. Parking nearby . Good food. Helpful staff. Relaxed atmosphere. Good nights rest.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 16 Oct 2023
Thanks for your perfect rating, Margaret.All the best, Lynsey -

8/10 Good

Gayatre, Brampton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t figure out how to close the window in our room. The front desk and maintenance manger were very helpful. Bed was comfortable. Luggage hold available. Restaurant dining with breakfast and dinner were convenient and good.
Stayed 1 night in Sep 2023
Response from Hotel management on 2 Oct 2023
Thank you for the great review, Gayatre. We're very happy to hear you found our lovely staff helpful. We hope to see you again soon - Lynsey - Hotel Operations Manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HOM on 26 Sept 2023
Thanks for the perfect rating, David. We hope to see you soon and All the best, Lynsey - Hotel Operations Manager.

8/10 Good

surt lee

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay with good location, shuttle bus to airport is just 3min walk down the road. Easy access to tourist sites. Room is very basic with no mini bar hence if u plan to buy drinks or fruits to chill n snack it will be bit inconvenient. Bed is a bit small for 2. Breakfast is great, u get your full Scottish breakfast spread. Otherwise u still hv pastries, fruits, cereal options
Stayed 2 nights in Sep 2023
Response from HOM on 21 Sept 2023
surt lee, thanks for taking the time to leave a review. We're thrilled to hear you had a pleasant stay. It's good to know that our location was handy for your trip. We hope to see you again and All the best, Lynsey - Hotel Operations Manager.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from HOM on 19 Sept 2023
Thanks for the amazing rating, John. We hope to see you soon and All the best, Lynsey - Hotel Operations Manager.

10/10 Excellent

Ahmad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and mattresses need to change.
Stayed 5 nights in Sep 2023
Response from HOM on 26 Sept 2023
Thanks for the 5/5 rating, Ahmad. We hope to see you soon and All the best, Lynsey - Hotel Operations Manager.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from HOM on 19 Sept 2023
Thanks for the perfect rating, Scott. We hope to see you soon and All the best, Lynsey - Hotel Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good overnight stay
Good overnight stay in a central location. Nice breakfast. Would stay there again
Stayed 1 night in Sep 2023
Response from HOM on 15 Sept 2023
Hi, thanks for your review of our hotel. We're thrilled to hear you had a pleasant stay. Thanks for the perfect rating and we hope to see you soon. All the best, Lynsey - Hotel Operations Manager.

10/10 Excellent

Mary

Stayed 1 night in Sep 2023
Response from HOM on 15 Sept 2023
Mary, thanks for taking the time to leave a review. Thanks for the perfect rating and All the best, Lynsey - Hotel Operations Manager.

8/10 Good

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Very central for Theatre.
Had a lovely weekend in hotel. Very central for theatre break. Only negative is the bed pillows are not good. Breakfast had a good selection. Evening meal was lovely.
Stayed 2 nights in Sep 2023
Response from HOM on 12 Sept 2023
Wilma, thanks for sharing your experience at our hotel. We're happy to see you had a lovely weekend with us. Thanks for the positive feedback and All the best, Laura - Hotel Operations Manager.

6/10 Okay

Andrew, Phoenix

Travelled with family
Disliked: Staff & service
The front office stay are all unhappy with their jobs. They were always in a bad mood. The cleanliness was okay. The in-house restaurant had good food, but the staff seemed to discourage guests from eating there. We ate there every evening after touring Scotland and every night the different staff told us the same thing - that they are expecting a large party and cannot accommodate us. They would only give us a table after we told them that we were staying at the hotel, and we noticed that their supposedly large party never materialized each night. This happened every single night. Poor customer service. The food when it showed up was good and the exception to the restaurant staff were the guy with the glasses and the red curly haired girl. Sorry I did not catch their names, but they were nice. We had a fantastic trip in Scotland so the lack of customer service at this hotel did not bother us, but it is in a good location.
Response from HOM on 8 Sept 2023
Andrew, thanks for your review of our hotel. Sorry to see your experience didn't live up to expectation. Please feel free to drop us a message so we can discuss this. All the best, Lynsey - Hotel Operations Manager.

2/10 Terrible

Paul

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very noisy. Best avoided for now.
Very noisy fan made sleep difficult. I phoned reception and at first they said they would turn off the fans close to my room but later said this was not possible. I packed up and moved rooms in the small hours of the morning but the next room was no better. The hotel was being refurbished, so perhaps it was dehumidifiers? In any case, I just wished they could have been honest and upfront and I would have made alternative arrangements.
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 6 Sept 2023
Hello Paul,Thank you for your review and the feedback provided, we're sorry to hear that this visit wasn't the best for you and hope to welcome you back again shortly :) All the best, Lynsey

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities
My recent stay at the Holiday Inn was a disappointment. 2 Issues: I have stayed with them several times in the past few years. I prefer HI over HI Express because the rooms are usually a little bit larger – WRONG. 207 was way too small. I went to the reception and politely requested a larger room – none were available. The facts that I had been a member for years and booked it months ago didn’t matter. 2nd Issue: I asked if I could use the meeting room to practice my musical instrument for a little while. They had enthusiastically let me do that in past years. Only a few minutes, in the quiet part of the afternoon, room wasn’t being used at all, etc. I could tell the duty manager had no interest in letting this happen. She said it was up to the hotel management but said she would ask. I could tell she wasn’t going to advocate on my behalf. She must have forgotten to get back to me. So, I found her the next day and asked her what the decision was. As expected – it was a No. So, all in all, I am not a fan of Holiday Inn, Glasgow.
Stayed 3 nights in Aug 2023
Response from HOM on 6 Sept 2023
John, thanks for your review of our hotel. We’re sorry to hear your experience at the hotel wasn’t worth shouting about for all the right reasons! If you’d like to discuss your comments in more detail, we’re all ears. Get in touch with us by dropping us a message. All the best, Lynsey - Hotel Operations Manager.

10/10 Excellent

Genny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was all good
Stayed 2 nights in Aug 2023
Response from Emmy on 26 Aug 2023
Thank you for letting us know! :)

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HOM on 25 Aug 2023
John, thanks for your review of our hotel. We're glad to see your trip was worthy of 5-stars. We hope to welcome you back and All the best, Lynsey - Hotel Operations Manager.

8/10 Good

Hong

Stayed 3 nights in Aug 2023
Response from HOM on 21 Aug 2023
Hong, thanks for the amazing rating. We hope to see you again and All the best, Lynsey - Hotel Operations Manager.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and location
Great hotel. Perfect location, close to Bus and train stations, shopping, restaurants and theaters. Rooms were spacious and clean. Bed was comfy. Staff were very friendly and breakfast was great. Would stay again!
Stayed 5 nights in Aug 2023
Response from HOM on 17 Aug 2023
Kathleen, thanks for reviewing your recent stay. Thanks for the perfect rating and we look forward to welcoming you back. All the best, Lynsey - Hotel Operations Manager.

8/10 Good

Callum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff on arrival were very helpful and friendly and throughout the stay . Only downside were some of the meals in the restaurant . On couple days there were no croissants or pastries available when we were down for breakfast . They had obviously been finished and not refilled timeously. We ate an evening meal one day only as the waitress apparently wrote the wrong thing down. She got my order correct and my daughters wrong which meant I got mine 10 mins before her. My daughter had Mac and cheese and when it arrived it was terrible . It was merely big penne pasta shells with a cheese sauce poured on top and pasta was rubbery. Certainly not Mac and cheese and was overpriced. Felt the menu was also limited. I had fish and chips which showed as scampi and chips when I studied bill. Staff member said it used to be scampi but they hadn’t changed it for bill purposes. Room was fine and clean .Personally feel catering side needs improved . As I say just had one evening meal as experience put us off and we were there for 5 nights .
Stayed 5 nights in Jul 2023
Response from HOM on 31 Jul 2023
Callum, thanks for your review of our hotel.We're glad you felt the team were friendly and helpful.We're offering a limited menu due to food and supplier shortages. We hate to let our customers down but hope the other aspects of your stay made up for this. Please drop us a PM so we can discuss this. All the best, Lynsey - Hotel Operations Manager.

10/10 Excellent

Amanda

Stayed 2 nights in Jul 2023
Response from HOM on 17 Aug 2023
Amanda, thanks for reviewing your recent stay. Thanks for the perfect rating and we look forward to welcoming you back. All the best, Lynsey - Hotel Operations Manager.

8/10 Good

David

Stayed 1 night in Jul 2023
Response from HOM on 24 Jul 2023
David, thanks for your review of our hotel.We hope to welcome you back and All the best, Lynsey - Hotel Operations Manager.