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Reviews of Ashtree House Hotel

4 out of 5
Ashtree House Hotel
9 Orr Square, Paisley, Scotland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 352 out of 517 reviews" "
Rating 8 - Good. 135 out of 517 reviews" "
Rating 6 - Okay. 22 out of 517 reviews" "
Rating 4 - Poor. 5 out of 517 reviews" "
Rating 2 - Terrible. 3 out of 517 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marion, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully renovated building. Very comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

John, Edinburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique old mansion bang in centre of town which was ideal as we were going to a gig in town. We had the economy room 4, we paid a bit less for it but it was perfect for our trip. Had a sneak peak in rooms 2 and 3 as we left and they were stunning. Lovely staff and a great experience.
Stayed 1 night in Feb 2024
Response from Frontdesk on 6 Mar 2024
Thank you !

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, well maintained and decorated hotel. High standards of cleanliness. Really good breakfast.
Stayed 1 night in Dec 2023
Response from Frontdesk on 14 Dec 2023
Thankyou !

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Frontdesk on 14 Dec 2023
Thank you !

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Frontdesk on 6 Dec 2023
Thank you !

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and comfy
Maureen was an absolute joy. She was meant to host people and make them feel warm. My husband and I couldn’t be more pleased with our last night in Scotland being at the Ashtree. The bed was an absolute dream, great pillows, and lovely rustic decor. We recommend Ashtree.
Outside
As you walk in
Scottish breakfast
Deluxe room
Stayed 1 night in Nov 2023
Response from Frontdesk on 11 Nov 2023
Thank you so much and nice pics !

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Original features and rooms were warm and comfortable. The whole property had welcoming and cosy feel to it.
Stayed 2 nights in Oct 2023
Response from Frontdesk on 11 Nov 2023
Thank you !

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Frontdesk on 18 Oct 2023
Thank you !

10/10 Excellent

Keith, New Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem of a place. Don’t miss the restaurant. Also save some time to walk around the area especially the abbey.
Response from Frontdesk on 18 Oct 2023
Thank you !

10/10 Excellent

Stephen, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful family operated hotel in a 200 year old house decorated in original style of the period. Excellent food and Maureen is a great host. Hope to visit again!
Stayed 1 night in Sep 2023
Response from Frontdesk on 18 Oct 2023
Thank you !

6/10 Okay

Megan, Seattle

Travelled with group
Liked: Staff & service
This property is quaint, but old and up a steep hill for parking - beware if driving manual. There is no elevator inside and many small hallway stairs to navigate. Spiders in bathroom and windows in need of cleaning. All in all the ppl were so nice and accommodating. There is not an airport shuttle - they will call you a cab you must fund. Area is bustling and loud if you like that.
Stayed 1 night in Sep 2023
Response from Frontdesk on 18 Sept 2023
Hello and thanks for your review. We are a listed (protected) property and most people visit because of this! Due to the age of the property we do get the odd spider but our housekeeping colleagues attend to these as and when found. Similarly, our windows are cleaned on a 2 week cycle, our contractor uses the latest clean water technology.Lastly we do have a shuttle and I am sure that this was explained to you as it is on our own website that the very reliable local cab company is more economic and you are given the option if you have given the required notice.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very personable. The property is gorgeous and tucked away to give it a hidden feel in the middle of the city. Room had everything required and the bathroom was excellent.
Stayed 1 night in Sep 2023
Response from Frontdesk on 11 Sept 2023
Thank you !

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Frontdesk on 11 Sept 2023
Thank you.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Frontdesk on 11 Sept 2023
Thank you.

10/10 Excellent

Tim

Stayed 1 night in Aug 2023
Response from Frontdesk on 18 Sept 2023
Thank you !

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service
Great place to stay near airport. Comfortable beds and free parking. In the family suite, suggest you add window coverings in bathroom and on skylights for privacy and support sleeping.
Stayed 1 night in Aug 2023
Response from Frontdesk on 11 Sept 2023
Thank you, on the list to do.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical feature, close to churches.
Stayed 1 night in Aug 2023
Response from Frontdesk on 11 Sept 2023
Thank you !

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
staff friendly and helpful, meal very good. Room spacious, only issue was shower faucet dripping. Had to close bathroom door so I didn’t hear it all night.
Stayed 1 night in Aug 2023
Response from Frontdesk on 11 Sept 2023
Thank you, on the list for replacement !

10/10 Excellent

raegan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treated us like family. The food was excellent. It is just a short train away from Glasgow and Edinburgh. We were able to navigate easily to anywhere we wanted to go. On my next trip to Scotland, I will plan to stay there.
Stayed 6 nights in Aug 2023
Response from Frontdesk on 15 Aug 2023
Thank you !

10/10 Excellent

Liam

Stayed 1 night in Aug 2023
Response from Frontdesk on 11 Sept 2023
Thank you

10/10 Excellent

John, Pittsford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Frontdesk on 10 Aug 2023
Cheers !

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proprietors Tom & Maureen were very warm & welcoming! They were both very quick to offer assistance with anything that might be needed (or even simply wanted 😉). Wonderful, delicious full breakfast, too!! Would definitely stay again.
Stayed 1 night in Jul 2023
Response from Frontdesk on 10 Aug 2023
Thanks for your kind words, very welcome.

10/10 Excellent

Cheryl

Travelled with family
Tom and Maureen are wonderful hosts who can't do enough to make your stay perfect!
Stayed 1 night in Jul 2023
Response from Frontdesk on 10 Aug 2023
Thank you, means a lot after a few hard years.

2/10 Terrible

Martin

Stayed 1 night in Mar 2023
Response from Frontdesk on 15 Aug 2023
NO SHOW NON REFUNDABLE BOOKING !

10/10 Excellent

A.J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Frontdesk on 26 Jul 2023
Thank you !

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Frontdesk on 26 Jul 2023
Thank you !

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great team, great location!
We enjoyed our stay in Paisley because of the team at Ashtree. Very accommodating, kind, and personal. It felt like we were staying at their home, not just a hotel. Great location, within walking distance to the center of town. Would highly recommend and hope we get to come back and stay again in the future.
Stayed 2 nights in Jun 2023
Response from Frontdesk on 26 Jul 2023
Thank you and please come back !

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as usual.
Lovely welcome and very friendly staff. I've stayed at Ashtree House on numerous occasions and always found it a wonderful and peaceful place to stay despite it being in central Paisley
Stayed 2 nights in Jun 2023
Response from Frontdesk on 26 Jun 2023
Thank you !

8/10 Good

Daniele

Stayed 1 night in Jun 2023
Response from Frontdesk on 26 Jun 2023
Thank you !

8/10 Good

Janeen

Stayed 1 night in Jun 2023
Response from Frontdesk on 26 Jun 2023
Thank you !

10/10 Excellent

Erica

Stayed 1 night in Jun 2023
Response from Frontdesk on 13 Jun 2023
Thank you !

10/10 Excellent

RIchard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and smart property with great location in older Paisley part of town. Walked to a lovely dinner before flying to Iceland. Staff was excellent as well as the staff and service with breakfast. Would definitely stay again !
Stayed 1 night in May 2023
Response from Frontdesk on 13 Jun 2023
Thank you for your kind words !

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Gem of a hotel close to the airport. Can’t thank them enough⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in May 2023
Response from Frontdesk on 13 Jun 2023
Thank you very much !

10/10 Excellent

anne marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Georgian building with spacious rooms, a garden & parking. We will return when the museum re-opens. Good accessibility to airport & Glasgow.
Stayed 1 night in May 2023
Response from Frontdesk on 23 May 2023
Thank you, we are very much looking forward to the Museum opening and your return !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Frontdesk on 18 May 2023
Thank you !

6/10 Okay

Mary

Liked: Cleanliness
Stayed 1 night in Apr 2023
Response from Frontdesk on 23 May 2023
Thank you.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Frontdesk on 23 May 2023
Thank you !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again!
Great location for our evening reception at the Coates, very friendly and welcoming!
Stayed 1 night in Apr 2023
Response from Frontdesk on 18 May 2023
Thank you, much appreciated !

10/10 Excellent

PAUL

Stayed 1 night in Apr 2023
Response from Frontdesk on 12 Apr 2023
Thank you !

10/10 Excellent

Lucy

Stayed 1 night in Mar 2023
Response from Frontdesk on 12 Apr 2023
Thank you !

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, charming with a warm human touch.
I wish we could have stayed longer. I even offered to leave my family and stay on to help because I didn’t want to leave. (Kind of kidding.) After a whirlwind trip with lots of stops, this was our last place before we departed the UK. We decided last minute to stay at Ashtree in Paisley instead of staying in the city, and it was our best choice of the trip. Our room was beautiful and charming with a big window overlooking the garden. We had tea and coffee and hot chocolate in the room, plus cookies! The bathrooms was luxurious, with great water pressure and a nice and hot shower while looking out to the sky. We enjoyed some beers while we played some games in the parlor before we went to bed and got to meet some other tourists. In the morning, we were greeted with the most delicious breakfast, made to order! Maureen, one of the owners, could not have been more gracious, caring, and kind. We felt so cared for. In a world of automated check-ins, this experience at Ashtree reminded us of why the human touch is so important. It elevates the experience and shows us that when we connect with other people, our journey is that much more meaningful and memorable. I would come back just to stay in this lovely inn.
Stayed 1 night in Apr 2023
Response from Frontdesk on 12 Apr 2023
Thank you for a most gracious and complimentary review - it helps to spur us on !!!

10/10 Excellent

Justine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Ashtree is an absolutely gorgeous property, the pictures do not do it justice. From the moment I walked in I felt welcomed and cared for. My room was filled with charm and I had a beautiful view looking down onto Paisley. The chef was so kind and made the most delightful meals. I was genuinely sad to leave and say goodbye to the lovely owners. I HIGHLY recommend staying here.
Stayed 2 nights in Mar 2023
Response from Frontdesk on 17 Mar 2023
Thank you !

6/10 Okay

Martin

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice room but insufficient towels for two people, and bathroom extractor fan did not work - meaning no ventilation in windowless room. Heating was very high- welcoming but not eco-friendly. Breakfast was decent, though service not very quick.
Stayed 1 night in Mar 2023
Response from Frontdesk on 17 Mar 2023
Hello, and thanks for your review. We like to follow up on items in order to provide clarity for customers.Sorry about the towels, we have surplus in our laundry if anybody needs more.Only the en-suite has no window and we have a whole building ventilation system (extract system in attic pulls through from all rooms, very eco ! and very quiet)All radiators have TRV valves, easy to turn up or down.All our food is cooked to order as described in the room folder and I understand you came down to the dining room 15 minutes before you wanted to leave.

10/10 Excellent

Charity

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A surprise delight!
This place is a gem! I hesitate to say more because I want to keep it a secret!
Stayed 1 night in Feb 2023
Response from Frontdesk on 7 Mar 2023
Thank you !

10/10 Excellent

M P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back
Lovely property and friendly service. Would definitely stay there again.
Stayed 1 night in Feb 2023
Response from Frontdesk on 22 Feb 2023
Thank you !

10/10 Excellent

Currency

Stayed 1 night in Dec 2022
Response from Frontdesk on 6 Jan 2023
Thank you.

10/10 Excellent

Joanna

Stayed 1 night in Dec 2022
Response from Frontdesk on 10 Aug 2023
Thank you.

10/10 Excellent

Anna

Stayed 1 night in Nov 2022
Response from Frontdesk on 6 Jan 2023
Thank you.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
History in the heart of the town.
We took our grandson for the weekend for the Halloween festival. We had a police escort to find it, due to all the road diversions. The hotel was just as welcoming as the local people. Spacious room with original features, warm and cosy.
Stayed 1 night in Oct 2022
Response from Frontdesk on 10 Aug 2023
Thank you !

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accidents booked for the wrong amount of people, was told to hang tight and they would still accommodate us. Spectacular service , without a doubt would come back .
Stayed 1 night in Oct 2022
Response from Frontdesk on 10 Aug 2023
Thank you !