Outdoor pool, pool loungers

Reviews of Trilogy Surfers Paradise

4.5 out of 5
Trilogy Surfers Paradise
21-31 Cypress Avenue Surfers Paradise, Gold coast QLD, 4217, Australia, Surfers Paradise, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 344 out of 639 reviews" "
Rating 8 - Good. 222 out of 639 reviews" "
Rating 6 - Okay. 55 out of 639 reviews" "
Rating 4 - Poor. 12 out of 639 reviews" "
Rating 2 - Terrible. 6 out of 639 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jorgelina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and close to main surfers paradise centre
Stayed 3 nights in Feb 2024

10/10 Excellent

Evan, Padstow

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is a nice mix of tourist and rental. The pool is awsome and hot tub hot.. Easy place to stay at within easy walk to the beach and downtiwn surfers.
Stayed 5 nights in Feb 2024

10/10 Excellent

Joanne

Liked: Cleanliness, property conditions & facilities
Very pleasant stay. Will be back.
Stayed 2 nights in Jan 2024

8/10 Good

Sarah

Stayed 2 nights in Nov 2023

6/10 Okay

DONGYOUNG

Stayed 2 nights in Nov 2023

10/10 Excellent

RICKY

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Suellen

Liked: Cleanliness, property conditions & facilities
Pool was lovely rooms with amazing
Stayed 3 nights in Nov 2023

6/10 Okay

Janette

Stayed 9 nights in Oct 2023

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very tidy apartments, great communication, only issue was the milk on the fridge was off but thats all 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Stayed 2 nights in Oct 2023

6/10 Okay

ni

Travelled with family, Travelled with partner
Liked: Amenities
the environment is good but the decro inside the room is not much similar to the picture they posted online. The rate is quite high.
Stayed 3 nights in Sep 2023

8/10 Good

Lucinda

Travelled with family and small children
This was a well located property for the price. Ten minutes walk to restaurants and heart of Surfer’s. Good for a small family. Pool and spa were great. Apartment itself was adequate. Carpet a bit rough, part of the dishwasher broken… but overall, a great place to stay. Not fancy but would definitely consider staying at this location again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The reception staff were extremely accommodating,pleasant and friendly.
Stayed 4 nights in Sep 2023

8/10 Good

Hayley

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023

4/10 Poor

Danuta

Travelled with group
Disliked: Cleanliness
No views, long walk to mall, price increase of room due to air show, furniture needs up grade, room was notclean, some lights didnot work. Staff helpfull.
Stayed 2 nights in Aug 2023

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment complex was located an easy walk to Surfers Paradie and provided all the facilities to meet our needs (cooking, very good balcony with table and chairs, washing machine and outdoor Clothes Line). The office staff were very professional, helpfull and were able to provide the answers to all of our questions. One area for improvement is that it would have been useful to have a 'Welcome to Apartments Guide' which should include (1) how to operate the main TV and its assorted channels (I was unable to access any of the Free View TV Channles from this TV) and (2) how to contact the recieption outside of working hours - the sheet of paper provided on check in referred to the phone in the apartment - there was no such phone provided.
Stayed 5 nights in Jul 2023

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the pool and spa poo..
Stayed 8 nights in Jul 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property had everything we required for a weekend away. Close to transport, shopping, dining & entertainment. Trilogy Apartments were very clean & amenities were well maintained.
Stayed 3 nights in Jun 2023

8/10 Good

Paul steven

Stayed 7 nights in Jun 2023

10/10 Excellent

Dielle

Travelled with family
Liked: Cleanliness, room comfort
Great apartments
Had an amazing stay at this property. Everything was well laid out and the property was clean and well maintained. Good communication too. Good amenities. Quite close to attractions in surfers paradise. Will definitely stay again
Stayed 3 nights in May 2023

10/10 Excellent

Shu

Liked: Cleanliness, amenities, property conditions & facilities
good, will stay again
Stayed 2 nights in May 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, room comfort
Great apartments beautiful pool spa and bbq area
Stayed 2 nights in May 2023

10/10 Excellent

Stewart John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff at the Trilogy, very happy and helpful,. Thoroughly enjoyed the spacious apartment and the great amenities. Thanks Trilogy
Stayed 7 nights in May 2023

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, good amenities, close to central surfers.
Stayed 3 nights in Apr 2023
Response from Manager on 10 May 2023
Hi Tony, Thank you for taking the time to review. We're glad you enjoyed your stay.

10/10 Excellent

Leeanne

Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, good value for money
Stayed 2 nights in Mar 2023
Response from Manager on 27 Mar 2023
Thank you for taking the time to review us Leeanne. We're glad you enjoyed your stay.Regards, Trilogy Team

4/10 Poor

Esref

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean. The dryer wasn't working, and they knew it wasn't working, paid for a complete service that I didn't get.
Stayed 8 nights in Nov 2022

10/10 Excellent

Suzy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are spacious and the pool area is great Some extra in depth cleaning could be done but iverall very nice will stay again
Stayed 5 nights in Oct 2022
Response from Manager on 8 Nov 2022
Thank you for your review Suzy. It helps us to know what we are doing right, and what we need to work on. Regards, Olwyn, Trilogy Manager

8/10 Good

Tim

Travelled with family
Liked: Property conditions & facilities
Good location easy acces to highway and to theme parks. Supermarket close. All in all good value for money.
Stayed 5 nights in Sep 2022
Response from Manager on 8 Nov 2022
Hi Tim, Thank you for your Review. We have a great location. Regards, Olwyn, Trilogy Manager

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at Trilogy 3 times now. We love the apartments, love the easy walk & love that it isn't right in the centre of the busy Surfers Paradise strip. Close to tram also.
Stayed 5 nights in Aug 2022
Response from Manager on 8 Nov 2022
Hi Rebecca, thank you for sharing this review. We are glad that you are happy with your stay here at Trilogy. Regards, Olwyn, Trilogy Manager

4/10 Poor

Hoiue

Travelled with family
Disliked: Cleanliness
Cleanliness need to be improved
The check in was smooth. But the room is not clean. Toilet has poo stain. The kitchen drain is super smelly.
Stayed 2 nights in Aug 2022

8/10 Good

Melinda

Liked: Cleanliness, room comfort
Great location
Receptionist was helpful. Wifi didn’t work. Lovely location and fantastic facilities.
Stayed 2 nights in Aug 2022

6/10 Okay

Alexander

Travelled with family
Disliked: Cleanliness
Good value for money
Location was good. Sunday check in was painful, no staff from 1pm and took about 20 minutes for them to answer after hours phone number. Room was good for the money 2 bedrooms with big balcony. Bathroom was a bit below average with no toilet paper and mould on shower. Overall was a good place and probably come back one day.
Stayed 2 nights in Jul 2022
Response from Manager on 2 Aug 2022
Hi Alexander, Thank you for your review. Sorry about the missing toilet paper and mould in the shower. That isn't to our normal standard, and I have spoken to our housekeeping team regarding this. It helps our on-going training when any issues are brought to our attention. Regards, Olwyn, Trilogy Manager

10/10 Excellent

Gary

Liked: Cleanliness, room comfort
Good service
Check was easy. Staff very friendly. Room was clean.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic Location close to everything. Property was in excellent condition. Staff outstanding.
Stayed 8 nights in May 2021
Response from Manager on 8 Jun 2021
Hi, Thank you for taking the time to reply. Glad you enjoyed your stay. Olwyn, Trilogy Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, easy check in and great friendly service. We had the double story penthouse which was very spacious and well set out. Fantastic for a family, maybe even two! My only faults would be that it would have been lovely to have a TV in the master suite (I think there is usually one there but was removed for some reason) and that there were no hand weights or mirrors in the gym. Otherwise a fantastic place to stay :)
Stayed 7 nights in May 2021
Response from Manager on 8 Jun 2021
Thank you for this review. I am discussing the TV in the bedroom with the owner, to see if we can resolve this problem. Regards, Olwyn Trilogy Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious apartment in a quiet pocket of Surfers Paradise. Nice staff at reception!
Stayed 3 nights in May 2021
Response from Manager on 8 Jun 2021
Hi, we appreciate your comments. Thankyou, Olwyn, Trilogy Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Such a shame as we loved the accommodation but the cleaning let it down big time. I left a message for someone to ring me back and discuss this before I left a review but unfortunately no-one rang me back? Could a Manager get in contact with me please?
Stayed 2 nights in Apr 2021
Response from Manager on 8 Jun 2021
Hi, Thank you for your review. We are so sorry to hear that the cleaning was not up to yours or our standard. We did have a new cleaner, who we found needed extra training. That has been done now, and we are back on track. Once again, our sincere apologies. This is extremely important to us. We are a local family-run small business, and we pride ourselves on keeping a high standard. Regards, Olwyn, Trilogy Manager

8/10 Good

Vanessa

Travelled with group
Liked: Cleanliness, room comfort
Very good lovely view and I really enjoyed it would stay again
Stayed 3 nights in Apr 2021
Response from Manager on 8 Jun 2021
Glad to hear you enjoyed your stay Vanessa. Thanks for the photo. Regards, Olwyn, Trilogy Manager

4/10 Poor

Samira

Disliked: Cleanliness, room comfort
Stayed 10 nights in Mar 2021

8/10 Good

Evgenios

Travelled with family
Liked: Room comfort
Manager
Had a few hiccups but the manager was great and sorted out all the issues great pool and spa needs a bit of an upgrade but the staff made up for that
Stayed 9 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment located aside from the hustle and bustle of the Gold Coast yet very close to surfers paradise beach and the night life of Cavill Avenue. Apartment was very clean with all the amenities included. Very quiet location with secure parking. This is my second time stay here and will book again next time. Thank you Trilogy.
Stayed 8 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Stayed last week for 5 days with my girlfriends. Location were central, we have been very happy with it. Thank you Trilogy 😊
Stayed 5 nights in Jan 2021
Response from Manager on 28 Jan 2021
Hi, thank you for taking the time to write a review. We're glad to hear that you enjoyed your stay. Regards, Olwyn

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Katie the receptionist was so friendly and called me the day I was checking in to welcome me and find out the time of arrival. The property was clean and smelled nice. The place was specious. Very happy from the place.
Stayed 2 nights in Dec 2020
Response from Manager on 21 Jan 2021
Hi, thank you for letting us know that you were happy with the customer service provided by one of our staff. glad you enjoyed your stay. Olwyn, Trilogy manager

8/10 Good

Stephanie, Brisbane

Travelled with family
Liked: Cleanliness
A few small things were broken in our room, not a big deal normally, but it was enough to make a difference to our stay.
Stayed 4 nights in Dec 2020
Response from Manager on 21 Jan 2021
Hi Stephanie, Thank you for letting us know this. We are then able to work on improving. All the best, Olwyn, Trilogy Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Central and clean Surfers hotel
This room was booked for a birthday celebration for 6 friends. The location was central check in easy and the room was spotlessly clean and roomy. The hotel staff were great and really polite.
Stayed 2 nights in Dec 2020
Response from Manager on 9 Dec 2020
Thank you for your review. We're glad to hear that everything was as you and we expect. Hope you had a great celebration. Regards, Olwyn, Trilogy Manager

10/10 Excellent

Maret

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Pool was great, room was ok. Felt disappointed over little things: TV didn’t work, no dishcloth in kitchen or scrubber to do basic wash up, no detergent for dishwasher, only one roll of toilet paper. Simple things that made the stay a little annoying because we had to worry about things I didn’t think I had to. Online booking said we had level 17 but ended up on level 2 which had residents on it and the floor had an awful smell
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Stayed 9 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Jacqui, Brisbane

Travelled with family, Travelled with group
Liked: Cleanliness
Apartment was large for a 2 bedroom. Walking distance was good to everything.
Stayed 4 nights in Feb 2020

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location great apartment. Only thing was condition of bathroom (dated, small and need of revamp)
Stayed 5 nights in Feb 2020
Response from Management on 28 Feb 2020
Thanks so much for your feedback.