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Reviews of The Zuri White Sands, Goa Resort & Casino

5 out of 5
The Zuri White Sands, Goa Resort & Casino
178 &179 Pedda, Varca, Varca, Goa

Reviews

8.2

Very good

Rating 10 - Excellent. 119 out of 319 reviews" "
Rating 8 - Good. 128 out of 319 reviews" "
Rating 6 - Okay. 44 out of 319 reviews" "
Rating 4 - Poor. 15 out of 319 reviews" "
Rating 2 - Terrible. 13 out of 319 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Llewellyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Front office staff need more training in customer relations. Duty manager Rakesh is very responsive. Thanks for a great stay.
Stayed 4 nights in Dec 2023

10/10 Excellent

Shashvat, NEW HAVEN

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with a private beach. Perfect for travelers looking for a secluded serene beach vacation. The spa offers amazing treatments and the pool bar has delicious cocktails.
Stayed 3 nights in Nov 2023

6/10 Okay

Bhavna

Liked: Amenities
Disliked: Property conditions & facilities
A very average property. Not higher than 3 stars in my view.
Stayed 3 nights in Sep 2023

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach, comfortable, beautiful, and clean rooms, good facilities, excellent food and outstanding waitstaff at restaurants and bar. This resort tends to be popular with younger families with kids, so if you're looking for a place without families, this is probably not for you. The resort is about 45 minutes away from Goa Dabolim airport. Call hotel for a paid taxi pick-up well ahead. You will have to pay for airport drop off too. Overall, great place and good value for money, though their systems (like many places in India!) seem to be a bit chaotic and disorganized. If you call them, for example, they will need to know your reservation # (not the Expedia reservation) and can't seem to do a search based on your name. Check-in took some time although the front desk was polite and helpful, and we were served welcome cold drinks while we waited. Like many places in India, people don't follow a queuing system and jump in even though front desk may be helping you (systems!), so that adds to the delay as they deal with multiple issues at the same time. Late check out of a few hours is paid for with an additional day's room charge, so be aware of this when you book your flight. Information about what events are going on each day is not obvious and you'll have to call the front desk or dig around a bit. Not all 5 restaurants and bars were open when we stayed for 4 nights, but food quality, variety, and service were excellent. Varca beach is fabulous! Enjoy your stay!
Stayed 4 nights in Jun 2023
Response from General Manager on 18 Jul 2023
Dear Guest, we have noted your feedback and do understand that your experience at our Resort was not up to your expectation. We apologize for the inconvenience caused.We request you to give us an opportunity to serve you better.

8/10 Good

Hiten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

8/10 Good

Kathleen

Stayed 3 nights in Apr 2022

8/10 Good

Shaleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Sumati

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel . Nothing was at fault
Stayed 3 nights in Jan 2020
Response from General Manager on 10 Feb 2020
Dear Guest, We thank you for choosing to stay at our Resort and we look forward to welcome you back in the near future.

6/10 Okay

Lutchmee

Stayed 3 nights in Dec 2019

10/10 Excellent

LarryOC, Greater New York Region.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, interesting layout and style of buildings, reasonable prices.
Stayed 2 nights in Nov 2019

10/10 Excellent

Vinod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and neat surrounding. Way direct to beach. A guard recording in and out at beach was good. Overall housekeeping was excellent. Good spread of menu over buffets.
Stayed 1 night in Jun 2019
Response from The Zuri Whitesands Goa Resort & Casino on 19 Jul 2019
Dear Guest, Thank you for your feedback and we look forward to Welcome you back in the near future.

8/10 Good

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, good food beautiful pool and garden
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely resort and right on a quiet stretch of the beach. Quite expensive to leave the resort and go anywhere, but great if you just don’t want to do too much. Grounds are beautiful. Staff on reception not very helpful if you have questions or need anything, which is a shame.
Stayed 4 nights in Apr 2019
Response from General Manager on 19 Jul 2019
Dear Guest, Thank you for your feedback however we have noted your constructive comments and shared it with our Team members for necessary action.

4/10 Poor

Arindom

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
1. Property was nice but dated 2. Too many mosquitoes in the room and in the property 3. Few service personals need training to smile more often 4. The casino is not well located. It shares a common entrance with the lobby. The lobby does not smell fresh and appealing
Stayed 4 nights in Mar 2019

8/10 Good

THESHNI, UAE

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with excellent amenities
Great hotel has everything you can ask for.Excellent pool area for kids.Massage and spa areas very nice.Rooms are spacious.Casino to crowded and busy not ideal place for a women.Breakfast staff were all very good and friendly.Dissapointments late checkout is not available even if u ask in advance.Baby cot should be a camp cot and not the one they have baby not safe to leave in it.If there's a function happening restaurants are closed as they cater for there events.Kids club available with daily activities for kids.Also there is no atm on site and no money exchange.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
When you enter the property it looks lavish but the disappointment is have to make three complaints in three nights we stayed out of three nights. 1st night went for dinner and the staff were not aware of pint size they serve, asked them specifically and ordered accordingly but came in half the size of what I have been told. Then the billed arrived paid the sum and the server came back short of money stating Sir there is X amount short is it okay? I was not expecting this from 5* hotel Zuri claimed to be. 2nd night our room number was 101 next to the kitchen, the staff were making noise outside the room at 11pm told the staff directly the noise didn’t stopped. Called reception requesting the same after 15 minutes the noises didn’t stopped. Even told them yiu h e awaken my 3 year old daughter but no difference, finally I have to go to reception to ask them can they stop as this is unacceptable. 3rd got the WhatsApp message from the bury manager Chandni at 2.22pm stating that do we need to change the room where they are aware we are leaving next morning? When notified to her asking why I am not allowed to get the taxi from outside she said it is all of South Goa where you have to order taxi from the hotel, so asked why this has not mentioned on your website as they charge 70% more then the price is. She sir this is what they charge. In my opinion ZURI is worth 3* hotel this is also bcos of few good staff. Will I visit again to Zuri, NO.
Stayed 3 nights in Mar 2019
Response from General Manager on 19 Jul 2019
Dear Guest, We have noted your constructive comments and we apologize for the inconvenience caused during your stay with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2019
Response from General Manager on 19 Jul 2019
Dear Guest, We thank you for your feedback and we apologize for the inconvenience caused during your stay with us.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Over Rated and overpriced. Staff inexperienced.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019
Response from General Manager on 19 Jul 2019
Dear Guest, Thank you for your feedback.

10/10 Excellent

Kosty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Amazing breakfast buffet. Beautiful views and gr8 experience
Stayed 3 nights in Feb 2019
Response from General Manager on 19 Jul 2019
Dear Guest, Thank you for your wonderful comments and we look forward to Welcome you back in the near future.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Peter, BIRMINGHAM UK

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and services are excellent. Location is reasonable distance from the airport. This property along with other regional hotels suffers from unreasonable and excessive taxi cartel which appear to be supported by the hotels. If you are not familiar with the region, you will be ripped off by the taxi drivers association who work with some of the concierge of the hotels. A prepaid taxi from airport to the hotel is around Rs 1300.09 for 2 passengers with standard amount of luggage. Return journey to airport for same is quoted by the hotel’s night staff at Rs 1700.00 and at the last minute the concierge of the hotel increases unilaterally to Rs 2700.00 claiming excess baggage. Duty manager steps in to help and ensures that the guests are not overcharged.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good private location, right on a beach. Very well landscaped. Nicely appointed rooms. Expansive building layout with no elevators. Public areas a bit dated.
Stayed 3 nights in Feb 2019

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, room comfort
Pool Food Staff amazing. The rooms look dated. Need to upgrade electric outlets, paint.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Clean hotel friendly and helpful staff.Close to the beach.Excellent location
Stayed 4 nights in Jan 2019

4/10 Poor

J

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Noisy Poor Customer Care
Very disappointed in this hotel. We were in room 131 for 3 nights and our sleep was disturbed by trolleys being pushed past from 6am each day. Complained and asked for a different room but told hotel was full. On the third night trolleys started to bring stuff past our room from about 10:30pm and only stopped at 11:45 pm when I complained. Response from the management was we had a function! We were given a different room on 4th day which was quieter but still noisy for a hotel of this standard - we could hear everything from adjoining rooms and outside areas. Not a good hotel for uninterrupted sleep. Concern from management was severely lacking and we were offered no compensation for a miserable stay- attitude was 'we moved you when you complained' which is simply not good enough. The only positives I will give are that the rooms were very clean and well appointed and the pool and location are superb. Management really needs to look at its attitude to real customer care.
Stayed 7 nights in Jan 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Place has signs of wear and tear . Check in took a very long time if you want 2 twin beds. I was disappointed with our stay .The room smelled of insecticide . Beach is beautiful. There is a charge to use steam and sauna in gym and closes at 5:30 not 8 pm as the staff stated.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out takes awhile. They have to send someone to check the mini bar. The room staff were awesome! The front desk people weren’t very friendly. Loved the hotel it’s self just not check in/out.
Stayed 2 nights in Nov 2018

8/10 Good

Santosh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Was an excellent and comfortable stay. Travelled with two kids and the swimming pool and walking access to the beach was great.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Clean Beach Property
Excellent Breakfast & Staff are good Very good Maintenance Property
Stayed 3 nights in Sep 2018

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

10/10 Excellent

Pratap

Excellent stay
Had a very comfortable stay
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Joel Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Zuri
We stayed at Zuri Goa for 3 nights. The resort is really huge and beautiful. The rooms are spacious. Staff is friendly. Buffet breakfast spread is exhaustive with both Indian and continental food. The resort has two huge swimming pools. We had wonderful stay at Zuri.
Stayed 3 nights in Jul 2018

10/10 Excellent

anurag, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an awesome experience at Zuri
Zuri is one of the best luxury property in Goa. Spread across acress of land and every bit so well maintained. I luv the private beach🤗 white sand and so clean water. Staff was v helpful and welcoming... will surely go back
Stayed 2 nights in Jul 2018

10/10 Excellent

Vineet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to relax
Very good property with great service,
Stayed 3 nights in May 2018

10/10 Excellent

Sajo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing place to spend time and relax yourself. Away from all the noises and close to the white sand beach.. awesome place to stay
Stayed 2 nights in May 2018

2/10 Terrible

Ashwin, Bangalore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience, 3 star hotels in Goa better
Horrible experience, in every sense it does not even meet 3 star experience 1. Buffet breakfast not up to mark not even 10-15 choices. 2. The front desk n the security did not even bother to serve n get things up to our taxi. They were waiting for us to give a hand to them. 3. The resorts pretty old not properly maintained at all. There are tiles broken around swimming pool which would be dangerous especially to kids. 4. The room interior not up to mark n swimming pool bathroom stinked like hell. 5. Casino is with drunkards and most of them are locals waiting to start a fight with u. My worst experience in a hotel in Goa after 8 trips, I've been to Ramada and holiday inn in the vicinity they are 1000 times better. Ramada in particular was best among 3.
Stayed 3 nights in May 2018

6/10 Okay

Boris, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Casino & Wedding Hotel
Good & bad. Good - pool, staff, Gym, location & beach. Bad- You get woken most nights by people chatting on their way back to their room 2-5AM after a night in the Casino or their Wedding reception. Other than a quiet singer, no entertainment. Bicycles are charged to rent & only available for an hour & you cant leave the Hotel! Pool food is poor.
Stayed 10 nights in Mar 2018

6/10 Okay

C, UK

Liked: Staff & service, room comfort
Huge beach property on vast landscape gardens .
Nice hotel.. close to beach..good breakfast...courteous staff...decor very tired n worn out..b prepared to pay extortionate prices for basic..poor quality room service. ..n can b noisy as popular for destination weddings....
Stayed 11 nights in Apr 2018

6/10 Okay

john

Disliked: Cleanliness, property conditions & facilities, room comfort
More mosquitos than I have seen for a long time. What they did to get rid of them seems to have been almost totally ineffective
Stayed 4 nights in Jan 2018

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities, room comfort
Holiday resort, sun, sea, sand & pool
This a great hotel for a beach holiday or even a pool holiday, both are excellent. Excellent breakfast choice too. We stayed 4 nights Jan 18 for some RnR between travelling South India. Check in was poor, we arrived 5p.m. they couldn't find our booking & when they did our room was still not ready at 6p.m., it is a minor point but for 5* with a ridiculous handover time (out 11a.m. no check in till 3pm) they really should be ready! Otherwise couldn't fault the place, it does what it says on the tin for those wanting to holiday without caring where it's perfect, there is no entertainment program, which was great for us but I would think most people choosing a place like this for a 2 week holiday would want something. As you would expect everything in resort is over priced cigarettes 540 rupees ( £6 ) outside 350 rupees for example, but at least they have them!
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 14 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed over the New Year holiday. The hotel NYE Gala is the best I have ever been to. The live music, DJ, food and atmosphere was amazing. I really considering going again next year. I am so glad I selected this hotel to spend my holiday and visit India for the first time. This place is a gem.
Stayed 6 nights in Dec 2017

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, room comfort
Amazing hotel & beach Zuri White Sand!
Amazing hotel with great location. Beach is 2 mins walk from the hotel. If you are going for a chilled out serene holiday with family this is the hotel you want to book. Very supportive and compassionate staff. Good food. Varca beach attached to Zuri is almost like a private property. This beach is free of any noise or crowd loved the beach. Zuri has got and amazing swimming pool. I booked a premium apartment and had once section of pool at my back door, it was almost like a private beach. Whenever I am in Goa you can find me @Zuri White Sand!
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Ashim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Great place to relax and enjoy a quick break with friends and family.
Stayed 3 nights in Nov 2017