While I made the booking through your website, the visual shown for the room booked was an ante-room, a bedroom and a large balcony area; more than 40 sq.mtr. Which is why despite the price going up by more than 50% the originally indicated price, I still went ahead with the booking.
However, when we checked in, the room allotted to us was extremely small; definitely lesser than 40 sq.mtr. And we were being charged a rate of ₹13,000/- plus per night DEFINITELY NOT WORTH IT!!
When this was mentioned to the front desk and the confirmation email shown, they lied saying the entire hotel had just one kind of room. The 'sadness' that we were given.
It is clear to me that the hotel does not respect guests booking through websites like yours. So going forth I shall not use your services as tjere is nobody accountable, neither you'll nor the hotel. The buck keeps getting passed and I as a customer, suffer!!