Property grounds

Reviews of The Colesbourne Inn

4 out of 5
The Colesbourne Inn
Colesbourne, Cheltenham, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 474 out of 693 reviews" "
Rating 8 - Good. 181 out of 693 reviews" "
Rating 6 - Okay. 26 out of 693 reviews" "
Rating 4 - Poor. 9 out of 693 reviews" "
Rating 2 - Terrible. 3 out of 693 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sally

Travelled with group
Very noisy and property was tired. Mould around the windows in bedroom
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect for visiting the Cotswolds! You really felt the classic English countryside feeling and hospitality.
Stayed 1 night in Mar 2024

10/10 Excellent

Philip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was just what we needed. A lovely comfy bed, nice bathroom and quiet. The staff in the inn were incredibly friendly and welcoming. They were absolute stars and really made our stay even more brilliant. The cooked breakfast was very nice and we ate in the inn one night as well with great service and delicious food. Will happily stay here again if visiting the area.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived and was greeting was lovely made to feel very welcome and both night's we stayed we had meals in the pub and it was delicious and perfect. Couldn't fault we will be back perfect in everyway would recommend thank you so much 😊
Stayed 2 nights in Feb 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our 3 day stay here..the staff / manager were all amazing, super friendly, helpful, very welcoming...the food was lovely, breakfast excellent, dinner was a joy too... catering for gluten free was top notch, as they are coeliac UK accredited...so no worries or problems with the gluten free meals , which made it less stressful for my partner who has coeliac disease..our room was very spacious, clean, comfortable bed, great night's sleep too ..would definitely recommend a stay at the colesbourne, we are definitely coming back , thank you for a great stay and earm welcome
Stayed 3 nights in Feb 2024

8/10 Good

Andrew

Stayed 1 night in Jan 2024

10/10 Excellent

colin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good reception pleasant staff and excellect facilities and meals
Stayed 1 night in Dec 2023

10/10 Excellent

Malcolm

Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit, still as great as last time. Food excellent, staff couldn’t be more helpful. The manager had overheard us telling someone it was our anniversary and we found a clicker card from the manager and staff in our bedroom, so thoughtful. Will definitely visit again.
Stayed 2 nights in Dec 2023

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely traditional country Inn.
Stayed 1 night in Nov 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed, homely & classy
We loved it here! Our first stay & it won’t be our last. Lovely room, very nice en-suite shower, large bed to stretch out in! The food was excellent, service very good & all staff were friendly & helpful. We cannot wait to come back & stay, it was a pleasure all round.
Stayed 2 nights in Nov 2023
Response from Lauren on 22 Nov 2023
We're so pleased you enjoyed your stay with us and can't wait to welcome you back! Thank you for your amazing feedback!

10/10 Excellent

Kathryn

Stayed 3 nights in Oct 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!!
Absolutely amazing place to stay. Ryan and the team are so friendly and welcoming. Our room was spotless and comfortable. The breakfast included was the best and we ate their in the evenings as well......menu was fantastic and would highly recommend the sunday roast. Everything was reasonable priced, even the drinks. Would definitely go back and stay.
Stayed 4 nights in Oct 2023
Response from Lauren on 1 Nov 2023
Thank you for your amazing review! We're so happy your enjoyed your stay with us!

10/10 Excellent

Anthony

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely place by the side of a lovely pub that serves good food for dinner as well as providing breakfast
Stayed 1 night in Oct 2023
Response from Lauren on 1 Nov 2023
Thank you for your wonderful feedback! We hope to see you again soon!

10/10 Excellent

Malcolm

Liked: Cleanliness, property conditions & facilities
Walk ways to rooms were uneven and not properly lit
Stayed 2 nights in Oct 2023
Response from Lauren on 7 Nov 2023
Thank you for your rating!

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Lauren on 28 Oct 2023
Thank you for your rating!

8/10 Good

DEBORAH

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Lauren on 24 Oct 2023
Thank you for your rating!

6/10 Okay

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was very clean but noisy as was facing the main road - I am a light sleeper so the vehicles zooming along the road from about 6am was a problem for me. The room was clean and comfortable. The breakfast was delicious. Tracey the chef was very good and we had 2 excellent evening meals at the Inn as well. All of the staff were very efficient and friendly.
Stayed 1 night in Oct 2023
Response from Lauren on 24 Oct 2023
Thank you for your wonderful feedback!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food in accompanying pub and great hosts
Stayed 3 nights in Oct 2023
Response from Lauren on 21 Oct 2023
Thank you for your great feedback! We hope to see you again soon!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Cotswold break
Nicely appointed , competitively priced hotel . Well position for excursions into wider Cotswolds . Great breakfast , lovely meal In restaurant.
Stayed 2 nights in Oct 2023
Response from Lauren on 17 Oct 2023
Thank you for your wonderful feedback! We hope to see you again soon!

8/10 Good

deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lauren on 11 Oct 2023
Thank you for your rating!

6/10 Okay

Joanne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room that we were booked into was obviously for people with physical disabilities. This did not apply to my husband or I. The ‘free internet’ was not accessible AT ALL in our room. I mentioned it to the staff, but they didn’t seem interested. This lack of internet was extremely distressing for my husband and I, as one of our children was admitted to hospital with a medical emergency, and given the 7 hour time difference, we were unable to converse with her, or keep on top of information. The furniture in the pub, dining area and croon felt ‘tacky’ to touch. Yuck! The bathroom in our room was a wet room. The blind to the window was broken and didn’t close properly, and there were lots of areas of black mould on the ceiling, in the grouting around the tiles. I am asthmatic, so this is very problematic for me. Overall, shoddy and dirty. A disappointing experience.
Stayed 3 nights in Oct 2023
Response from Lauren on 10 Oct 2023
We're very sorry to hear about your experience with us. We will pick this up with the team as we aim to improve our customer experience. Thank you for your feedback.

2/10 Terrible

joni

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never choose to stay here again. It was one of the most unclean places I have stayed. I would not get into the leaky shower, as I would probably have been more dirty afterwards. The halls and room smelled of musty mold, and it was truly hard to sleep with the smell. The peeling walls were paper thin, hearing everyone on the stairs. Avoid this unkept place, and pick anywhere else to enjoy the Cotswolds, because you won’t here.
Stayed 1 night in Oct 2023
Response from Lauren on 3 Oct 2023
Thank you for your feedback. I will pick this up with our housekeeper

10/10 Excellent

Lisa, Fenton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. The staff was very friendly, the food was good and the property is very quaint. It was perfect.
Stayed 1 night in Sep 2023
Response from Lauren on 27 Sept 2023
Thank you for your lovely review! We hope to see you again soon!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond Mike.
Stayed for 3 nights. Great hotel amazing service and lovely food. Hotel manager, Mike, is an absolute diamond backed up by great staff. Very welcoming and friendly host. I will definitely visit again.
Stayed 3 nights in Sep 2023
Response from Lauren on 27 Sept 2023
Thank you for your amazing feedback! We're so please you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint Inn in the Cotswolds
This Inn was a gem in the middle of the Cotswolds. The room was comfortable and better than some hotels I have stayed in. The staff was friendly and inviting, and I would definitely stay here again as wel as recommend it to others.
Stayed 1 night in Sep 2023
Response from Lauren on 21 Sept 2023
Thank you for your lovely feedback! We hope to see you again soon!

4/10 Poor

kimberli

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The staff was awesome and the food was good. The pub was really nice. Our room was clean but the bed was cheap and I could feel the springs. It’s a very basic sterile room. On a road so you can hear traffic noise. Clean and inexpensive however.
Stayed 2 nights in Sep 2023
Response from Lauren on 21 Sept 2023
Thank you for your feedback

10/10 Excellent

Kathryn

Stayed 1 night in Sep 2023
Response from Lauren on 5 Oct 2023
Thank you for your rating

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit tired looking
Lovely exterior.nice size room with en-suite,but was a bit tired looking. Patio garden was in need of a gardener.I Think they were very short staffed which would have been a lot better,but very pleasant staff.would stay again.
Stayed 2 nights in Sep 2023
Response from Lauren on 6 Sept 2023
Thank you for your feedback

4/10 Poor

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
As a vegetarian, ordering a main meal and receiving a portion that is similar in size to a child's portion is unacceptable. It appeared that the pan fried gnocchi were reheated and as they had been sat in the sauce for so long didn't resemble pan fried gnocchi. In the morning it was revealed that there were no vegetarian sausages (non were on the menu so I suspect this was deliberate) and the staff thought that beans, a single cut in half grilled tomato and two mushrooms was a comparable option instead of a full English breakfast. I even asked them politely to make my plate full to compensate for the lack of constituents. I had returned to the pub as the last time I was there the food was nice. It was most unsatisfactory this time. It is a shame as the breakfast was properly cooked, there just appeared to be a lack of regard and I would assume respect for vegetarians. .
Stayed 1 night in Sep 2023
Response from Lauren on 6 Sept 2023
Hi Anthony, Thank you for your feedback. We are sorry to hear that your experience wasn't up to our usual standard. We do usually have vegetarian sausages, however on this occasion we could not get them in as there was a supplier issue. We did apologise for this and as you asked for no egg, that is unfortunatly all that is left on a full english that is vegetarian. We would've happily given you more, had you asked. In fact I believed we did give you more beans when offered. We wish you had made more use of our extensive breakfast table as everything on there is completely vegetarian. Many thanks

10/10 Excellent

Manley

Stayed 2 nights in Aug 2023
Response from Lauren on 6 Sept 2023
Thank you for your rating

10/10 Excellent

Edith

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely stay with friendly staff and a good breakfast.
Stayed 2 nights in Aug 2023
Response from Lauren on 30 Aug 2023
Thank you for your rating

10/10 Excellent

Eamonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great B&B
We stayed here for 2 nights, I can highly recommend the colesbourne Inn, its a lovely place to stay, with friendly staff and good food.
Stayed 2 nights in Aug 2023
Response from Lauren on 30 Aug 2023
Thank you for your lovely review

6/10 Okay

A.Tuffley

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Lauren on 30 Aug 2023
Thank you for your rating

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location in a lovely valley
Nice place to stay, good breakfast, pretty good restaurant in the evenings, nice staff, good atmosphere.
Stayed 3 nights in Aug 2023
Response from Lauren on 30 Aug 2023
Thank you for your lovely review!

10/10 Excellent

Kate

Stayed 1 night in Aug 2023
Response from Lauren on 9 Sept 2023
Thank you for your rating!

4/10 Poor

JONATHAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Advised hotel in advance of my wife being vegetarian. When we arrived we couldn't even have a cup of tea due to them not stocking any dairy free milk. Ryan the barman said he would leave a note for the morning staff to buy dairy free milk from local garage. Arrived at breakfast next morning and waitress said no note had been left and therefore no milk available. it was only when I said that I would walk to garage to get the milk, she reluctantly said that she would go. Uncomfortable bed and pillows. Didn't book evening meal there due to lack of Veggie option (Bubble & Squeak or Roasted Cauli steak). Drove to nearby Golden Heart which was fantastic with a huge veggie choice. So glad we didnt eat at hotel, as speaking to another couple there, told us they had been waiting ages for their food. We left the bar an hour later, and they were still waiting!!! Was not busy, just 1 other couple eating.
Stayed 2 nights in Aug 2023
Response from Lauren on 19 Aug 2023
Thank you for your feedback

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding
Very nice breakfast was amazing and staff was very nice and helpful
Stayed 3 nights in Jul 2023
Response from Lauren on 19 Aug 2023
Thank you for your lovely review!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Aug 2023
Response from Lauren on 19 Aug 2023
Thank you for your rating!

6/10 Okay

Laurelyn

Stayed 2 nights in Jul 2023
Response from Lauren on 9 Aug 2023
Thank you for your rating

6/10 Okay

Sarah, Katy

Travelled with partner
Liked: Cleanliness
I was disappointed with our stay here. The bed was the most uncomfortable bed I’ve slept in for a long time. We could feel the springs all night and it squeaked when either of us moved. In the morning, the young girl serving seemed very harassed as she was the only one working the room for all the guests. When I went to pay my bar bill before we left, I could only do so by paying the exact money (they had no change) or leave my credit card details in the computer. For an 8 pound bar bill, I wasn’t going to give over my card details so I ended up paying cash and receiving no change. This wasn’t a huge issue but it wasn’t good service.
Stayed 1 night in Jul 2023
Response from Lauren on 19 Aug 2023
Thank you for your feedback

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Lauren on 9 Aug 2023
Thank you for your rating

8/10 Good

Julie

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Lauren on 25 Jul 2023
Thank you for your rating

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel with cheery and helpful staff. The inn itself has a good atmosphere, welcoming and relaxing. Food was fine. The bedrooms are nicely decorated and provisioned. We would certainly opt to stay here again.
Stayed 2 nights in Jul 2023
Response from Lauren on 25 Jul 2023
Thank you for your lovely revew!

8/10 Good

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lauren on 25 Jul 2023
Thank you for your rating

6/10 Okay

Brenda

Liked: Staff & service
Disliked: Cleanliness
Not for us.
Not overly impressed, food at breakfast hit and miss. Scrappy cleanliness of room ie. Dead flies on windowsill still there after 4 days. Staff lovely and evening meals good. Would not stay or recommend but eating out fine.
Stayed 4 nights in Jul 2023
Response from Lauren on 25 Jul 2023
We're sorry to hear about your experience with us. We will take your review into consideration and aim to provide a better experience for our guests.

8/10 Good

Max

Stayed 2 nights in Jul 2023
Response from Lauren on 9 Aug 2023
Thank you for your rating

8/10 Good

garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lauren on 25 Jul 2023
Thank you for your rating

6/10 Okay

Victoria

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The food was fantastic both dinner and breakfast but the condition of the bedroom left a bit to be desired. Bathroom ok but the main thing was the state of the carpets Coat of paint would be good
Stayed 1 night in Jun 2023
Response from Lauren on 25 Jul 2023
Thank you for your review. We will take this into consideration.