Daily buffet breakfast for a fee

Reviews of Mercure Genova San Biagio

4 out of 5
Mercure Genova San Biagio
Via Romairone, 14, Genoa, GE

Reviews

8.6

Excellent

Rating 10 - Excellent. 385 out of 918 reviews" "
Rating 8 - Good. 421 out of 918 reviews" "
Rating 6 - Okay. 78 out of 918 reviews" "
Rating 4 - Poor. 25 out of 918 reviews" "
Rating 2 - Terrible. 9 out of 918 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

William, SIERRA VISTA

Stayed 1 night in May 2023

8/10 Good

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The greeting and staff were great, we were tired and the young lady made sure I had a bathtub to soak in after shopping all day. Interesting location and odd to approach and depart from but I guess that’s geographic. Nice breakfast and clean room. Perfect for a quickie layover.

10/10 Excellent

Babara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

10/10 Excellent

Shatford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop over.
Stayed 1 night in Sep 2022

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super nice and friendly. The hotel itself cannot be faulted, all the required facilities were available. A pool would have been nice to have.
Stayed 3 nights in Jul 2022

10/10 Excellent

GianLuca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andrea was exceptional The facilities and food was wonderful and we were able to see the town easily
Stayed 1 night in May 2022

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice bathroom and loved bidet. Quiet rooms, adequately spacious with storage and fridge. Higher price than Milan for same amenities, and not as new, but beautiful lobby and facility. Room amenities great. Difficult to drive into Genoa and get back out of town —but in Italy that seems to be common. Good location otherwise to drive to. Comfortable. Would recommend if you are driving to it. We stayed and then made a day trip to La Spezia and Cinque Terre, about 90 minutes away.
Stayed 2 nights in Apr 2022

8/10 Good

ORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Genova, clean and comfortable. Good breakfast. Friendly and helpful staff.
Stayed 1 night in Dec 2021

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but very cramped
Stayed 1 night in Nov 2021

10/10 Excellent

Anna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
All was fine
Stayed 1 night in Oct 2021

6/10 Okay

MENNO

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room for improvement
Welcome very good and friendly. Service restaurant not okay. Not enough attention was paid to guests. Breakfast to be served at buffet took 30 minutes. Of course due to covid, but half an hour is too long.
Stayed 3 nights in Aug 2021
Response from frio on 20 Sept 2021
Dear guest, thank you for your feed back. I do apologize for the problems you had. Action will be take to find a solution. Regards Francesco

8/10 Good

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, amazing pasta with pesto at the restaurant and comfortable bed.
Stayed 1 night in Jul 2021

8/10 Good

aurelio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy stopover hotel
Simple and functional hotel. access outside the agglomeration easily accessible motorway. Free private parking. Despite covid hearty breakfast and flawless service
Stayed 1 night in Dec 2020

8/10 Good

Michael, Aalen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel, clean, good parking, good breakfast as well.
Stayed 1 night in Aug 2020

10/10 Excellent

Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Edwardb, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but a bit pricey for the location which isn't great. It's a bit of a tough neighbourhood with no nice restaurants
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Nov 2019

8/10 Good

WorldTraveler, Markham, Ontario - Canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, great breakfast with hot and cold options. Having some basic coffee/tea in the room with a kettle is a lovely touch / to be able to unwind at the end of the day with a hot beverage - we loved it. Convenient on property free parking was a bonus. Friendly staff. Thanks
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Mercure San Biagio on 6 Oct 2019
Dear Guest, thank you for taking the time to tell us about your experience at the Mercure Genova San Biagio. Hoping to welcome you again, we send you our best regards.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Great hotel, comfortable bed, clean, good wifi
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with great breakfast buffet, clean room, and very friendly staff. Would stay there again if passing through Genova.
Stayed 1 night in Aug 2019
Response from Mercure San Biagio on 6 Oct 2019
Thank you for staying with us and for your review. We are glad to hear that your stay was overall satisfactory and look forward to welcoming you back to Mercure San Biagio Genova.

10/10 Excellent

Juan

Stayed 1 night in Aug 2019

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bang for your buck
Good location, clean, good breakfast
Stayed 1 night in Aug 2019
Response from Mercure San Biagio on 6 Oct 2019
Thank you for staying with us and for your review. We are glad to hear that your stay was overall satisfactory and look forward to welcoming you back to Mercure San Biagio Genova. Best regards

8/10 Good

Mashari

Liked: Cleanliness, staff & service, room comfort
Good hotel I recommend it
I was stay solo. Its nice hotel. Good for parking and free. Breakfast should improve more.
Stayed 1 night in Aug 2019
Response from Mercure San Biagio on 6 Oct 2019
Dear Customer, thank you for your comments, and for to have appreciated our hotel and our services. We are sorry to know that breakfast did not satisfy your expectations, please, accept our most sincere apologies. Best regards

8/10 Good

Rami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Mercure San Biagio on 6 Oct 2019
Dear guest, we thank you very much for choosing to stay in our hotel and for your feedback. We hope to welcome you back soon and next time. best regards

10/10 Excellent

Yousaf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Didn't really care much for the surrounding area - there is a burnt out car in the public car park opposite which is a little off putting.
Stayed 1 night in Jun 2019
Response from Mercure San Biagio on 7 Aug 2019
Dear Guest, thank you for taking the time to tell us about your experience. Our private parking is save and we have video cameras, we are sorry but we can do nothing for the public parking. Hoping to welcome you again at Mercure San Biagio Genova, best regards

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very good. Breakfast is great. Staff are great
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.Very nice, clean, and the room is big. The breakfast selection is the best.
Stayed 2 nights in Apr 2019

8/10 Good

Crush, PA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that parking was available on the premises. The rooms were clean and comfortable. I wasn't impressed with the restaurant; it lacked ambiance and personality. The restaurant staff were less than warm. Front desk and cleaning staff were helpful, warm and friendly.
Stayed 1 night in Mar 2019
Response from Mercure San Biagio on 15 May 2019
Dear Guest, we very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. We will share your comments with all our team. We hope we can welcome you back soon in our Hotel

10/10 Excellent

Hermesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As to be expected
Pleasant stay, hotel as to be expected from the chain. Breakfast could be better.
Stayed 1 night in Apr 2019
Response from Mercure San Biagio on 27 Apr 2019
Dear Customer, thank you for your comments, and for to have appreciated our hotel and our services, this is for us very important for to improve our attention and standard to make the stay of our guests more comfortable. Thank you again

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

6/10 Okay

Xing

Liked: Staff & service
It is a valued hotel
The hotel is easy to find and free parking with a lot of space. the room is standard of mercure, but the facility is a little old. the service is fine. if you pass Genova, it is a good choise.
Stayed 1 night in Dec 2018
Response from Mercure San Biagio on 10 Jan 2019
Dear Guest, we thank you for having shared your experience with us and for your comments. We are really pleased to understand that you had a nice stay at our property and look forward to welcoming you back in the near future. Our kindest regards

10/10 Excellent

Melissa

Easy to find. Good pasta at restaurant. Friendly front desk staff. No complaints!
Stayed 1 night in Nov 2018
Response from Mercure San Biagio on 16 Jan 2019
we very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. We will share your comments with all our team. We hope we can welcome you back soon in our Mercure San Biagio Hotel

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were amazing and were very helpful when I accidentally double booked,
Stayed 2 nights in Nov 2018
Response from Mercure San Biagio on 26 Nov 2018
dear Guest, we very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. We will share your comments with our team. best regards

10/10 Excellent

SHERRIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel for business people or travelers pass
Very nice, clean and modern hotel. Large rooms, electric kettle and mini bar. Helpful staff, free on-site parking, large grocery store and mall a block away. Located in an a light industrial area, but up a hill away from the offices. Expansive breakfast. Definitely recommend this place.
Stayed 1 night in Oct 2018
Response from Mercure San Biagio on 26 Nov 2018
Dear Guest, thank you for your comments, and for to have appreciated our hotel and our services, this is for us very important for to improve our attention and standard to make the stay of our guests more comfortable. best regards

10/10 Excellent

Brian, Middlesbrough, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop-over hotel close to Genoa.
Due to very late arrival of ferry into Genoa, I was a little concerned that we would be too late to check-in. However, even though we got to the hotel at 01:30 in the morning, the staff member on duty was very helpful. The room was fantastic, clean and well equipped. Breakfast in the restaurant was extremely good with very attentive staff.
Stayed 1 night in Sep 2018
Response from Mercure San Biagio on 26 Nov 2018
Dear guest, first of all we thank you very much for choosing to stay at the Mercure Genova San Biagio. We are pleased to read that we have satisfied your expectations. Hoping to welcome you back soon, best regards

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
OK FOR WHAT WE PAID
This hotel was ok for what we paid for it. Although reception area and restaurant quite modern, the rooms are dated, very basic.
Stayed 1 night in Aug 2018
Response from Mercure San Biagio on 4 Sept 2018
Dear Guest, thank you for taking the time to let us know about your experience in our hotel. We do hope to have the opportunity to welcome back in the future. best regards

8/10 Good

Rabih, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stopover hotel
Nice location travelling from Milan to Portofino as parking is available. Grounds are beautiful. Rooms are a bit old but it's ok if you're not staying for too long. Breakfast was a bit bland, I wouldn't opt for it if I stay there again. But overall, and with the price, not much to complain about. Would recommend it.
Stayed 1 night in Aug 2018
Response from Mercure San Biagio on 12 Sept 2018
dear Guest, Thank you for taking the time to let us know about your experience in our hotel. Hoping to be able to welcome you as favorite Guest next time you will be in Genova, best regards

10/10 Excellent

LJ, Berkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with good service and v good breakfast. Car required to access other areas of Genoa. Good shopping centre next to hotel. Quiet location.
Stayed 7 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shopping center, and the highway
Stayed 14 nights in Jul 2018
Response from Mercure San Biagio on 22 Aug 2018
We are really glad that you enjoyed your stay in our hotel. We will not forget to share your comments with all our staff. Hoping to welcome you again on the next future, best regards

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018
Response from Mercure San Biagio on 3 Aug 2018
Dear Guest, we thank you for having shared your experience with us. Hoping to welcome you back soon, best regards from Mercure San Biagio Genova staff

6/10 Okay

Marcello

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2018
Response from Mercure San Biagio on 20 Jul 2018
la ringraziamo per aver soggiornato nel nostro hotel e per aver condiviso il suo la sua opinione. cordiali saluti

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel close to motorway
Very good hotel. Ideal for overnight stop when travelling. Close to motorway but lovely quiet location. Very helpful staff and comfortable room. Only extremely noisy aircon stops a 5 star review. Would definitely recommend .
Stayed 1 night in Jun 2018
Response from san biagio on 28 Jun 2018
Dear Guest, we very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback.We hope we can welcome you back soon in our Mercure San Biagio Hotel

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice accomodation
Stayed 2 nights in Jun 2018
Response from san biagio on 28 Jun 2018
Thank you for taking the time to let us know about your experience in our hotel. We do hope to have the opportunity to welcome back in the future. best regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from san biagio on 19 May 2018
Dear Guest, thank you so much for your review. best regards from Mercure Genova San Biagio