Double Room, Private Bathroom | Desk, blackout curtains, free WiFi, bed sheets
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Reviews of Hotel Genziana

1 out of 5
Hotel Genziana
Vico delle Mele 7, Genoa, GE

Reviews

6.0
Rating 10 - Excellent. 23 out of 248 reviews" "
Rating 8 - Good. 65 out of 248 reviews" "
Rating 6 - Okay. 74 out of 248 reviews" "
Rating 4 - Poor. 44 out of 248 reviews" "
Rating 2 - Terrible. 42 out of 248 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lauren

Stayed 2 nights in Sep 2023

10/10 Excellent

Ewelina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, everything was like one the picture, the only thing was air conditioning which was faulty, apart from that good value for money, very clean place, I will stay again there with my 2 other friends.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean space!
Overall I had a great experience. The room was clean and it’s in a great location. The front desk staff were very kind and had lots of good recommendations for places to go and where to eat. The hotel is similar to a hostel in that you can get a shared or private bathroom. It felt safe and comfortable and I would recommend for anyone looking for a simple place in a central location.
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not advise anyone very bad, the only close location to the train station and the market, and everything else is creepy
Stayed 2 nights in Feb 2020

6/10 Okay

Oliver

Disliked: Property conditions & facilities
Avoid
Located in an area frequented by prostitutes. Initially hard to locate. Hotel is still under refurbishment so holes in walls, dust, bare wires about. No air conditioning. No sink or toilet in the room, but a completely see through, non privacy shower. Grubby private bathroom was severaldoors down and my what was booked for. Once you dodge the hookers, you are close to either the aquarium or piazza Ducale. Not even a one star hotel currently. Would not recommend.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2018

6/10 Okay

Verified traveller

Good basic hotel - dodgy neighbourhood!
I have mixed feelings about our stay at this hotel. The good thing is that it`s in the city centre basically in 10 mins walking distance from everything. The front desk is open 0-24 so there is always someone there if you need anything. The rooms are very basic but clean, altough the shared bathroom could be in better condition. Towels and toiletries are given, the wifi is good. The receptionists speak mostly Italian but also a bit of English and they are friendly. Even though the location is convenient also a bit risky: looks like a very dodgy area of the city with prostitutes, drug addicts, thieves, loud noise and shouting during night. We were asked to leave the keys at the reception when we went anywhere - we were concerned to leave anything valuable in the room but also worried to bring it with ourselves as we didn`t feel safe on the streets (we have witnessed a theft and an ambulance call for an overdosed person...). So in summary, the hotel is good enough for a night but the area is clearly not the safest!
Stayed 1 night in Sep 2018

4/10 Poor

Mohsen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never recommend it .
the stuff in hotel was not kind and had no energy to answer our question about city , really rude , is not any elevator at hotel and you should go by steps . the room was old , bed was horrible and noisy , not any air air conditioner at home and is really difficult to sleep at the night . i never recommend this hotel specially at the summer .
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018

4/10 Poor

Jasmine, London

Liked: Cleanliness, staff & service
Hotel is in a good location as it only takes a few minutes to get to the centre however the streets surrounding the hotel get very dangerous in the evening, me and my boyfriend feared for our safety majorly and were almost robbed 2 minutes from the hotel. There is also a lot of noise throughout the night making it impossible to sleep as well as there being no ac.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

Falak

Liked: Staff & service
Disliked: Property conditions & facilities
Felt uneasy in the area around the hotel.
Hotel said it had parking. It took us an hour to find somewhere to park. It was 900 meters from tge hotel. Super sketchy area. Hotel is a little run down. Staff was friendly.
Stayed 1 night in Dec 2017

4/10 Poor

Alexander

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a not so great part of town
So we didn't realize this when we booked the room, but apparently it's ok for hookers to be on the streets around here...just beware they might be near the entrance outside. The hotel itself is fine. It's too bad the location isn't better.
Stayed 1 night in Nov 2017

6/10 Okay

rachita

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

maddalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked out after 20 mins. Avoid at all costs!
It took us a long time navigating the back streets to find this hotel and once we did we were met with prostitutes and drug addicts in the surrounding doorways. We did not feel safe one bit. The staff when we checked in did not have much of a clue about the process of checking us in and kept calling us back to take photos of our passports on their phones. The room was below basic standard, the beds were uncomfortable and unstable and did nothing to make me feel comfortable with staying, not to mention the room smelling of cigarettes even though we were told it was a non-smoking room.. Within 20 minutes I had found that an international chain hotel in the city still had rooms and gladly paid an extortionate amount in order to enjoy my time in Genoa and feel safe in the meantime. Please, whatever you do, avoid this at all costs and avoid the back streets with your life! Upon checking out the staff questioned what was wrong with us and told us that the prostitutes and rug addicts were "nothing to worry about".
Stayed 2 nights in Sep 2017

4/10 Poor

Adrian, Leeds

Disliked: Property conditions & facilities, room comfort
Cheap hotel - and it shows
My taxi driver didn't know where this hotel was - but that was understandable because it is hidden down a series of back streets. I had to ask a local policeman to find it. The hotel would be OK if it was in a better location. It has a 24/7 reception and my room was a comfortable temperature and my bed was also quite comfortable. However, the bed had sprung slats - like temporary beds - and on two occasions I fell through it and had to replace the slats. I soon learned that I could lie on the bed but not sit on it. The room was basic - no fridge or kettle, the TV didn't work, no hot water and some light bulbs were missing. On the plus side, it felt safe in an area of town that wouldn't encourage you to wander the streets at night.
Stayed 1 night in Sep 2017

2/10 Terrible

ALEX

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't go to Genova Old Town
First this is a hostel, not a hotel. We had to share the bath with 5 rooms.Both beds were broken. Slept on floor first night then they moved us to another room. Location in old town centre is problematic. Area is completely infested with Africans who hang out on the streets, in the tunnels, in the parks, everywhere all night long talking loud yelling fighting singing. they congregate in small alleys and streets intersections in groups such that you have to brush by them to go by. They offer you drugs, and their women stand in doorways whispering if you want a good time don't stay in old city centre, don't go there at night period we won't be back to Genova at all ever
Stayed 3 nights in Sep 2017

8/10 Good

Mateusz, Coventry

Liked: Cleanliness, staff & service, room comfort
Hotel in City Center
Nice and clean room. Very close to all city attractions. The only problem it was no air condition in room its really hard to sleep when is to hot.
Stayed 2 nights in Aug 2017

8/10 Good

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
For a 1 star the facility was fine - clean and comfortable. The neighbourhood was rather sketchy but that was made worse by arriving in the dark. Not the easiest place to find and difficult access with little parking close by. Overall it was okay.
Stayed 2 nights in Aug 2017

6/10 Okay

pleasant and cheapish, Central location in old town

Liked: Cleanliness, room comfort
alert, red light district
As for one star hotel the hotel wasn't too bad, it could do with a revamp and then they could charge double but seriously it's OK. Main thing it is clean and the front reception are very friendly. The hotel is centrally located in the old town. One thing I must say if you want a quiet room ask for a room in rear of hotel as it can get very noisy. Apparently the area in which the hotel is located has been and still is a red light district for many centuries.
Stayed 2 nights in Aug 2017

6/10 Okay

Tose

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of the hotel!
A reasonable place for the euros you pay! The city is splendide during the day but never go outside during night! It is not the safest place after the sun is down!
Stayed 1 night in Jun 2017

4/10 Poor

Lina

Disliked: Staff & service, property conditions & facilities, room comfort
Lost in Genoa - Poorly Marked
Was issued unit Number 13! I requested a room change, and was given the most difficult time. The room was cold, noisy and stark. The furnishings were old and weathered. It took me 1 1/2 hours to locate this hotel.

8/10 Good

Mercedes, SLV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel but very nice.The reception lady very kind and helpful in anything we needed also very near the center walking :) very happy to go back again

6/10 Okay

kaitlin, canada

Liked: Cleanliness, staff & service
Disliked: Room comfort
great proximity to tourist spots, sketchy street
helpful staff but wouldn't stay again. there was lots of street noise from room 13 all day and night, like a large window was open with lots of people constantly walking by, also had two ikea like slat beds that squeaked non stop with even the smallest movement. the staff was great and it was only a 4 minute walk to the pier and a laundromat was right around the corner.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Economic hotel
The hotel is located in a place kinda difficult to find.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, warm and helpful staff. Great hosts
Very friendly, warm and helpful staff. Great hosts. Explained to us about the various nearby attractions and how to get there. The inside of the hotel is quite clean and well-decorated. Some great art works all around the hotel. Centrally located and you can get to most places easily. The hotel staff were full of life and were a delight to interact with.

4/10 Poor

Perry

Disliked: Property conditions & facilities
Clean and simple
The area in the evening was filled with women of the night and drug dealers. There is no close parking. The reception people were very kind and helpful.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Give it a chance.
The area seems more sketchy than it actually is... Yes there are seemingly scary people lining the alley to the hotel, but no one brothered us and we never felt unsafe. It was the best location to get any and everywhere. I would go back there next time I visit Genova.

4/10 Poor

YRo, Italy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Only plus is near attractions. Walking distance to Genova aquarium and historical sites.

8/10 Good

jj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night with my 5 year old Daughter
Just one night here with my 5 year old Daughter, very close to the aquarium and port area which has lots to do. Reception was very helpful at breakfast time and i was very grateful for lending a spoon and milk for her cereal!

6/10 Okay

Adrian, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Back breaking bed
Worst bed ever

6/10 Okay

Verified traveller

Liked: Staff & service
Great location close to old city.
Liked location. LIked location. Liked location. Liked location. LIked location. Liked location. Liked location. LIked location. Liked location.

8/10 Good

Erol Sahin, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, conveniently located and reasonable priced
The hotel is located within the old city of Genoa. The location is perfect. The hotel is clean, and the service is great. The staff is very helpful indeed. You can get a really nice breakfast [coffee [italian style cappucino/espreso]+yogurt+foccacio+croissant+juice] for 2.5 Euros if you tell them a day early. In the old city, all buildings are separated by narrow alleys, and so is the hotel. As a consequence of this, you don't have much of a view from the window. Also, some may feel a bit unsecure in these alleys at night. However, keep in mind that this is the case for all the hotels in the old town. Hotel Genziano is 2 minutes walk from the port edge of the old city, and is easy to reach. The hotel is also very close to many of the shops in the old city, which attracts many. On the overall it's a very nice place and is very reasonably priced for the value it offers. I highly suggest it.

8/10 Good

Jukka, Finland

Average hotel
The hotel is in nice place in the old town Genoa. Everything is in walking distance and it has the old town feel with the small streets. Breakfast is good (fresh coffee, bread, juice and yogurt) and you can book it in there. Service is also good, but no AC. Only complaints are in the neighborhood, if it wasn't a bar nearby to attract the drunken male customers at night or those women sitting and selling themselves just in front of the hotel or Italians driving in the narrow streets during the night, I would love the place.

10/10 Excellent

Conchetta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
conveniently located in the heart of everything
Lovely staff very helpful, room is simple but very clean. The alley way leading to the hotel is a little odd but once there we had quite a pleasant experience.

8/10 Good

A., London

Liked: Cleanliness, staff & service
Great location and staff
Very central, although noisy outside. The staff is very kind and friendly. Room was basic, but spacious and clean. Free wi-fi in the room was great. I'll stay again

8/10 Good

Audrey, London

Liked: Cleanliness, staff & service, room comfort
Great service
The hotel is literally opposite the aquarium which was the reason for choosing it. It is quite modest and basic but clean and had everything we needed. The staff at reception were super friendly and very helpful and even offered us breakfast in the morning which was not originally included in the price of the room.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
not great
The bed linen was clean and the hotel is close to the old centre of town. It's in a back alley, so it's hard to find but quite well signposted. Staff are friendly, but there's no lift, the walls of my room were stained with what looked like blood and the shower room had no ventilation so it was very damp. Also, there were a lot of prstitutes in the streets surrounding the hotel. I personally didn't feel threatened by them, but other people might. The room was actually quite large and seemed fairly modern, but the TV remote was faulty.

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Luigi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos tuvimos que ir a pesar que habiamos pagado. Peligroso.,inseguro,Booking se tendria que hacer cargo del reintegro. Ya que ellos promocionan el lugar. Verguenza.recibiran una demanda.denuestra parte.
Stayed 3 nights in Oct 2023

4/10 Poor

Gabriele

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

marianna

Liked: Cleanliness, staff & service, property conditions & facilities
personale accogliente , camere pulite , sicuramente ci ritorneremo
Stayed 1 night in Aug 2023

6/10 Okay

Emilie

Disliked: Staff & service, amenities
Logement au rdc invivable car ne pouvant pas laisser les volets ouverts ni en journée ni le soir, fenetre avec barreaux sombre. Rue très mal famée bruyante ou il y a bcp de trainiaux, saoulaux dhommes qui emmerdent les passants hotel peu rassurant ou on ne sait même pas si on va retrouvé ses affaires. Pas de frigo dans les chambres
Stayed 5 nights in Jul 2023

8/10 Good

philippe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Ludovic

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Prostitution devant l hôtel et deeler, chaleur infernale dans la chambre.
Stayed 2 nights in Jul 2023