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Reviews of Première Classe Paris Ouest - Gennevilliers Barbanniers

2 out of 5
Première Classe Paris Ouest - Gennevilliers Barbanniers
ZAC des Barbanniers Avenue, du Général de Gaulle, Gennevilliers, Hauts-de-Seine

Reviews

7.6

Good

Rating 10 - Excellent. 267 out of 1001 reviews" "
Rating 8 - Good. 399 out of 1001 reviews" "
Rating 6 - Okay. 198 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 66 out of 1001 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shania

Liked: Cleanliness, staff & service, property conditions & facilities
My French is not the best but the receptionist realized and was quick and willing to switch to French or Spanish for me. She was friendly. A good place to stay for a few nights on a business/quick trip. Didn’t choose the breakfast option but the supermarket and restaurants are nearby. Easy public transportation, a tram or bus is always passing by , and it’s near the Gennevilliers train station. Only problem was that soap residue was on the shower head and that the pillows are small.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kenzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot.
Stayed 3 nights in Feb 2024

4/10 Poor

princy

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in this hotel. The receptionist wasn't welcoming. No smile on their face. Once the ID check done, they gave us the door access card and told the room number. Didn't mention anything about breakfast, WiFi access or the floor number. No information leaflet available. You will get the WiFi password only if you ask them. We have had to ask them about each and everything. No electric kettle, hairdryer or tea and coffee making things available. No shampoo or body wash available, only hand wash. The bed was comfortable. The lights inside the room are broken. Toilet isn't good. The exhausted fan was broken and filthy. Always smell of poo inside the toilet from the holes even if we don't use it. Toilet is very small. For the break fast, no eggs or meat or fruits available. They got only croissants, cakes, bread, jam and butter and cereals. Croissants and cake was nice to be honest. Apple juice and orange juice also available. The area is nice. There is nearby train station in walking distance. One night when we came back at 0845pm, both the gates were closed, which wasn't informed earlier. Couldn't find the bell for long time. Later found one box on the gate which looks similar to a camera with no key pad. We have to long press on the screen, then the gate will be open for you. Recommend it only for one night stay.
Stayed 3 nights in Dec 2023
Response from leida on 19 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Krunal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and Service
Stayed 3 nights in Nov 2023
Response from MARIO on 9 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are happy that you noticed the cleanliness and enjoyed our services. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from MARIO on 19 Oct 2023
Madame,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

6/10 Okay

Cyril

I booked a room with al double bed and a single and I only got a room with a double bed.
Stayed 1 night in Oct 2023
Response from MARIO on 12 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Paul

Liked: Room comfort
Out of Paris but close to transport and airport, standard budget accommodation
Stayed 3 nights in Jul 2023
Response from ham on 24 Jul 2023
Sir, Madam, good morning,Thank you for your kind feedback.Thank you for your lovely comment, we too have fond memories of your visit.We wish you a great day!HOTEL MANAGER

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quick and easy check in. Bathroom felt a bit flimsy but otherwise suited us for what we wanted. Very close to transport links into the centre of Paris.
Stayed 3 nights in Jun 2023
Response from ham on 24 Jul 2023
Madam, good morning,On behalf of the whole team at Hôtel première Classe GENNEVILLIERS, we would like to thank you for this positive feedback.It is a real pleasure to hear that you enjoyed your stay with us.The satisfaction of our customers is important, we take into account your comment on comfort.We strive to offer impeccable service that meets our customers' expectations, every day. We are delighted to hear that we have succeeded in satisfying you.We wish you a great day!HOTEL MANAGER

2/10 Terrible

huseyin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID EVEN IF ITS CHEAP & IF YOU HAVE UK STANDARDS
Wow, where can I start? After finding somewhere that was reasonably priced for 2 nights had a decent review section I thought I should book it and what a mistake that was. Arrived to the hotel, from the outside you could clearly see the hotel did not look like the pictures, took a deep breath in and walked into the reception area which is also located at the rear of the building rather than the front. Anyhow, walked in to check in and the guy at the reception was very friendly and could communicate with him in English very well. He gave the keys for the room and that’s where it had all started, lights flickering in the corridor, cannot push open the rooms door and had to shoulder barge it. Got into the room and the whole place stank of cigarettes, there was a towel placed on the floor and the sink surrounding was absolutely filthy the bed had a massive dip in the middle, there was stains on the floor and damp all on the walls. It did not feel clean at all not even up to a state where you’d think this is ok just for 2 nights. After getting in touch with hotels.com customer service it was very apparent that they wouldn’t do anything which although is frustrating I understand. However after taking pictures and going downstairs to the reception room to speak with the gent that checked us in absolute magic happened the guy that could fluently speak English can not speak a word of it. I asked for a full refund and stated I’d leave the hotel after only being there for minutes
Stayed 2 nights in Jun 2023
Response from ham on 24 Jul 2023
Dear guest,The entire Hôtel première Classe GENNEVILLIERS team would like to sincerely thank you for your comment.You should not have hesitated to ask us to rectify the situation.We thank you sincerely for your appreciation of the quality of our service. This is the best reward you can offer us.We can assure you that we do our utmost to offer the best possible price/quality ratio.We have taken note of your remark and are sorry for the inconvenience.Yours faithfully,HOTEL MANAGER

6/10 Okay

Soroor

The location was far from center of paris and attractions. The room was too small for 3 person!
Stayed 2 nights in Jun 2023
Response from MARIO on 24 Jun 2023
Sir, Madam, good morning,Many thanks for taking the time to write down your feelings concerning our hotel!We have taken note of your remarks and apologize for the inconvenience.Yours faithfully,HOTEL MANAGER

6/10 Okay

Kamilla

Liked: Property conditions & facilities
В принципе за такую стоимость нормальные условия. Но на ресепшен мужчина не знал английского, мы пользовались переводчиком. Мы приехали раньше времени и долго ждали, пока нас заселят. Отель не в самом Париже, ехать с города нужна на метро RER за 3.1€ (ехать примерно час). Фена в комнате нет, мы взяли на ресепшен. А на второй день когда хотели взять фен, его уже кто-то забрал и пришлось ждать 2 часа. Лучше берите с собой фен!
Stayed 2 nights in Jun 2023
Response from MARIO on 17 Jun 2023
Dear client,Many thanks for taking the time to write down your feelings concerning our hotel!We are very attentive to our customers' satisfaction, and we would be grateful if you could call us to provide details as to what you did not like and give us the opportunity to improve.Please accept our apologies for not being able to offer you the service you expected.Our design and comfortable rooms are actually part of our assets.A determining factor for your comfort, cleanliness is a very important element for us.We hope to have the opportunity to restore your trust during your next stay in GENNEVILLIERS.HOTEL MANAGER

6/10 Okay

Tim

Liked: Cleanliness, staff & service
The ac did not work. Had to open windows with no screens. Bugs got in and people smoked outside the windows. Other than they the property was nice
Stayed 3 nights in Jun 2023
Response from MARIO on 17 Jun 2023
Dear host,Thank you for sharing your feelings regarding Hôtel première Classe GENNEVILLIERS.We have read your review and are sorry to hear of your disappointment. However, we do hope that, in spite of this, you will have positive memories of your visit.We are sorry to hear that you had problems with the air conditioning, we would have liked to be informed so that we could remedy this quickly.Yours sincerely,HOTEL MANAGER

6/10 Okay

gaurav

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel but bit away from the city
The location is far away from the city. However, it can be reached by public transport. Washroom is too tiny with no basic toiletries like shampoo and body wash.
Stayed 1 night in Jun 2023
Response from MARIO on 17 Jun 2023
Sir, Miss,Thank you for choosing our hotel and for taking the time to share your impressions with travellers from all over the world.Thank you for the compliment, we do indeed endeavour to ensure our customers feel at home.Know that improvement works are constantly carried out in our establishment to better satisfy you on each of your visits.Concerning the shampoo and the body wash it was in the item you had to press on the right of the washroom when asked at the reception we precise you it we're really sorry that you didn't realise it was there. We would love to welcome you back...HOTEL MANAGER

10/10 Excellent

Yannick

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location by trains and supermarket with close bar restaurants.. friendly staff.... excellent breakfast with room rate for budget accomodation 10/10.. would stay again....
Stayed 2 nights in Apr 2023
Response from MARIO on 18 May 2023
Dear Yannick ,It is an honour and a pleasure to read your feedback. Thank you.What a pleasure to read your comment!We are very pleased that you had a pleasant time thanks to the professionalism and kindness of our teams.Breakfast being a key part of the day, we are happy to offer a wide range of products to suit every taste.Thank you for pointing out our excellent value for money. We like to please our customers without hurting their wallets. We were delighted to have you with us and would be happy to see you again on a future visit to GENNEVILLIERS.HOTEL MANAGER

8/10 Good

Mohamed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2023
Response from MARIO on 7 Mar 2023
Monsieur Mohamed,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer Monsieur Mohamed, nos salutations distinguées.

2/10 Terrible

Alex

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid like the plague
On arrival we were hopeful that the high rating reviews would be true. We were sadly very wrong about this! Unless you want to be kept awake all night long from strange bangs and noises then I would say stay elsewhere! At one point around 12am my wife and I heard a woman’s screams for help coming from down the corridor. This was adding to our disappointment and making us worry what had happened! We were scheduled to stay 2 nights however decided we had heard and seen enough in one night of poor sleep to book a different hotel for our final night in Paris. In conclusion unless you are looking to be Paris’ next Jeff Dahmer or one of their victims I would strongly recommend avoiding this hotel!
Stayed 2 nights in Oct 2022
Response from celine on 28 Oct 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Félix Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2022

10/10 Excellent

Flor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I went for a few days to visit Paris. This hotel is perfectly located and not as expensive. Very clean and great A/C
Stayed 3 nights in Sep 2022
Response from MARIO on 21 Sept 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was clean & tidy however bath area was too small and even with hot water, the shower was not very good at spraying the water. Even for breakfast there wasn't much selection for the price paid for.
Stayed 3 nights in Sep 2022
Response from MARIO on 14 Sept 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Khosru

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022
Response from LEIDA on 7 Sept 2022
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Damaged window, towels with spots, holes in the beddings.. and much more. Avoid if possible
Stayed 1 night in Jun 2022
Response from Mario on 2 Jul 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from leida on 25 Jun 2022
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the Gennevilliers train station. Also staff was super friendly and very helpful!
Stayed 1 night in Jun 2022
Response from MARIO on 5 Jul 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

María Fernanda

Travelled with group
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022
Response from leida on 25 Jun 2022
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Mikael

Stayed 1 night in Jun 2022
Response from leida on 25 Jun 2022
Chers clients, Nous vous remercions d'avoir pris le temps de nous donner votre avis suite à votre séjour dans notre établissement. Nous sommes ravis de voir que vous avez apprécié votre passage chez nous et espérons vous revoir bientôt chez Campanile ! Passez une agréable journée, Cordialement,

10/10 Excellent

Karel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Very satisfied. Clean, comfy, well placed, helpful stuff, parking. Close to tram and RER C. Excellent restaurant with portuguese food on the corner, Leclerc nearby. Recommend.
Stayed 2 nights in Jun 2022
Response from leida on 25 Jun 2022
Dear customers, Thank you for the time you've taken to give us your opinion after your stay in our establishment. We're pleased to see that you enjoyed your stay and we hope to see you again at Campanile ! Have a lovely day, Best Regards,

2/10 Terrible

Carla

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Overall, scary. Do not stay here.
Stayed 3 nights in May 2022
Response from leida on 25 Jun 2022
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheep and cheerful, more on the cheerful and ideal as a base particularly as it is a short walk to the rail station. Staff were very good and helpful and would happily use again. Rooms are not large but suitable and have a double plus a single bunk above
Stayed 4 nights in Apr 2022
Response from Mario on 21 Apr 2022
Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly and helpful hotel staff, affordable price
Stayed 2 nights in Mar 2022
Response from Mario on 7 Apr 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Hazem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
It was really good, nice and friendly workers and very helpful
Stayed 1 night in Jan 2022
Response from h on 28 Jan 2022
Dear Hazem, Big thanks for the comment

6/10 Okay

Anthony

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

6/10 Okay

Edgar

Travelled with partner
Liked: Cleanliness, property conditions & facilities
room was Average.lady at breakfast buffet was unfriendly kind of rude room was extremely small
Stayed 2 nights in Sep 2021

6/10 Okay

Antony

Business traveller
Liked: Cleanliness, staff & service
No internet and no heat
I stay at this hotel very often and always praise them, however last night i thought the standards dipped slightly. No working internet and no heat in the rooms.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pros & Cons
Our 1st stay here made us pick this hotel again. But this time was not so good. The service at the desk was great & helpful. Someone always made our bed & gave us fresh towels. This was great. BUT: Our shower did not drain-pretty gross. Our sink was slow to drain too. There were very tiny red bugs coming into the room from outside getting on our things. There were burn holes in the curtain to the window where it looked like someone had burned them with a cigarette. There were a few other small things too.
Stayed 3 nights in Aug 2021

8/10 Good

Antony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable. I get why there are no shower curtains.. just takes some getting use to
Stayed 1 night in May 2021
Response from SALIMA on 4 Jun 2021
Bonjour Antony, Nous vous remercions d'avoir pris le temps afin de nous laisser ce commentaire. Nous sommes ravis de lire votre satisfaction. Dans l'attente du plaisir de lire votre accueillir prochainement, veuillez agréer nos salutations les meilleures. Cordialement,

8/10 Good

Antony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from leida on 20 Jul 2021
Bonjour Monsieur, Nous vous remercions pour le temps que vous a demandé ce commentaire. Nous sommes heureux que vous ayez passé un excellent séjour. J'espère que ma réponse est à la hauteur de vos attentes. Cordialement,

8/10 Good

Antony

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021

8/10 Good

Antony

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice.. but come prepared
Great to have the use of a microwave. All dining areas are closed. Towels were not clean.. nobody wants dirt makes on hotel towels
Stayed 1 night in Mar 2021
Response from SALIMA on 24 Mar 2021
Bonjour Antony, Merci d'avoir pris le temps de nous faire partager votre avis. Nous sommes ravis que nos prestations comblent vos attentes. Nous sommes navrés pour la gêne occasionnée. Dans l'attente du plaisir de vous accueillir, veuillez agréer nos salutations les plus sincères.

10/10 Excellent

VictorLeclerc, Lyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel pour le prix. La chambre est propre et moderne. La tele avec Canal et Bein Sport fonctionne parfaitement. La WiFi egalement. Et l’hotel est bien placé. Il y a un Leclerc, un parc, a 2 min a pied et le centre Villegas’s de Gennevilliers a 5 min a pied. Je recommende
Stayed 2 nights in Jul 2020
Response from SALIMA on 3 Sept 2020
Bonjour Victor, Je vous remercie pour le temps consacré afin de nous laisser ce commentaire. Nous sommes ravis que vous ayez apprécié nos prestations. Dans l'attente du plaisir de vous revoir, veuillez agréer nos salutations les plus sincères. Cordialement,

8/10 Good

Bintou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Bertrand on 31 Mar 2020
Nous vous remercions de votre séjour dans notre hôtel et sommes heureux de savoir que vous avez aimé votre passage dans notre établissement. Nous espérons avoir le plaisir de vous recevoir prochainement et vous remercions du commentaire encourageant que vous nous avez laissé. Dans l’attente de vous revoir prochainement, nous vous souhaitons une bonne journée. Cordialement

8/10 Good

Lakhwinder

Liked: Cleanliness
Extra hidden charges
Stayed 1 night in Mar 2020
Response from Bertrand on 13 Mar 2020
We thank you for your stay in our hotel and are happy to know that you enjoyed your stay in our establishment. We hope to have the pleasure of welcoming you soon and thank you for the encouraging comment you have left us. Looking forward to seeing you again soon, we wish you a good day. cordially

10/10 Excellent

Varban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Bertrand on 15 Mar 2020
Nous vous remercions de votre séjour dans notre hôtel et sommes heureux de savoir que vous avez aimé votre passage dans notre établissement. Nous espérons avoir le plaisir de vous recevoir prochainement et vous remercions du commentaire encourageant que vous nous avez laissé. Dans l’attente de vous revoir prochainement, nous vous souhaitons une bonne journée. Cordialement

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Dec 2019
Response from BERTRAND on 10 Feb 2020
Nous vous remercions de votre séjour dans notre hôtel et sommes heureux de savoir que vous avez aimé votre passage dans notre établissement. Dans l’attente de vous revoir bientôt, nous vous souhaitons une bonne journée

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Too noisy, can't sleep until morning. Maybe it's because of the celebration of new year, but also a poor door.
Stayed 1 night in Dec 2019
Response from BERTRAND on 6 Jan 2020
We thank you for having taken the trouble to leave us a comment after your visit to our establishment and have taken note of your comments. We regret that you did not enjoy your stay with us this time, but hope to be able to give you satisfaction during your next visit. Until then, we wish you a good day

10/10 Excellent

Mohammad S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from BERTRAND on 19 Dec 2019
Nous vous remercions de votre séjour dans notre hôtel et sommes heureux de savoir que vous avez aimé votre passage dans notre établissement. Nous espérons avoir le plaisir de vous recevoir prochainement et vous remercions du commentaire encourageant que vous nous avez laissé Cordialement

10/10 Excellent

Gokul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from BERTRAND on 11 Nov 2019
We thank you for your stay in our hotel and are glad to know that you enjoyed your stay at our hotel. We hope to have the pleasure of welcoming you soon and thank you for the encouraging note you have left us. cordially

8/10 Good

mohamed sufyan

Travelled with group
Liked: Cleanliness
ok experience
it was an okay experience like good for a quick snooze and nothing more. room smelled like cigarettes but it was as i said ok experience. The room isnt what it is shown on the pictures and its considerably small
Stayed 1 night in Oct 2019
Response from BERTRAND on 6 Nov 2019
Hello We thank you for your stay in our hotel and the note you kindly give us. We have taken note of your level of satisfaction and hope to give you complete satisfaction next time. In the meantime, we wish you a good day. Cordially.

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019
Response from Bertrand on 29 Oct 2019
We thank you for taking the time to leave us a note after your visit to our establishment. We regret that you did not like your stay with us this time, but hope to give you satisfaction during your next visit. In the meantime, we wish you a good day.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Hamidou on 31 Oct 2019
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Mlesnita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from BERTRAND on 29 Oct 2019
We thank you for your stay in our hotel and are glad to know that you enjoyed passing through our establishment. We hope to see you soon and thank you for the encouraging comment you have left us cordially