Outdoor pool, pool umbrellas, pool loungers

Reviews of Protea Hotel by Marriott Bloemfontein Willow Lake

4 out of 5
Protea Hotel by Marriott Bloemfontein Willow Lake
101 Henry Street, Bloemfontein, Free State

Reviews

8.4

Very good

Rating 10 - Excellent. 53 out of 133 reviews" "
Rating 8 - Good. 59 out of 133 reviews" "
Rating 6 - Okay. 15 out of 133 reviews" "
Rating 4 - Poor. 5 out of 133 reviews" "
Rating 2 - Terrible. 1 out of 133 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Sonya

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It use to be a nice place. Had a cable along the doors of the rooms with cameras for security plus two officers down the stairs.
Stayed 1 night in Feb 2024
Response from Heila Bezuidenhout on 8 Mar 2024
Good day Sonya, Thank you for your rating and feedback, we truly appreciate it. We have sent your feedback and rating to our Top Management as well. Thank you Kind regards The Protea Hotel by Marriott Bloemfontein Willow Lake Team

10/10 Excellent

Ursula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and friendly staff
The staff were incredibly friendly and went out of their way to ensure I had everything I needed. Great welcome from management and superb service.
Stayed 1 night in Dec 2023
Response from Heila Bezuidenhout on 26 Jan 2024
Good day Ursula, Thank you for your rating and feedback, we truly appreciate it. Must say we are truly a great Team working here. We will share your feedback with our entire Team. We hope that we can welcome you back in the near future. Thank you, Kind regards, The Protea Hotel by Marriott Bloemfontein Willow Lake Team.

10/10 Excellent

Noel

Stayed 1 night in Nov 2023
Response from Protea Hotel Willow Lake on 15 Nov 2023
Dear Noel, Thank you for taking the time to rate our Property on Hotels.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. We truly value the feedback. Must say that we are truly a great TEAM working here. We hope to welcome you back in the near future. Thank you, Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

8/10 Good

Willem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 17 Oct 2023
Dear Willem, Thank you for taking the time to rate our Property on Expedia, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. We truly value the feedback. Must say that we are truly a great TEAM working here. We hope to welcome you back in the near future. Thank you, Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

10/10 Excellent

Adriaan

Liked: Cleanliness, staff & service, property conditions & facilities
Just what I needed. Thanks
Stayed 1 night in Aug 2023
Response from PHWL on 21 Aug 2023
Dear Adriaan, Thank you for taking the time to rate our Property on Expedia, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. We hope to welcome you back in the near future. Thank you, Kindest Regards the Protea Hotel by Marriott Bloemfontein Willow Lake Team

10/10 Excellent

Rudolf

Stayed 1 night in Jun 2023
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 28 Jun 2023
Dear Rudolf, Thank you for taking the time to rate our Property on Hotels.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. We hope to welcome you back in the near future. Thank you, Kindest Regards the Protea Hotel by Marriott Bloemfontein Willow Lake Team

10/10 Excellent

Patricia Shirley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Lovely, comfortable, friendly
Stayed 4 nights in May 2023
Response from Heila Bezuidenhout on 23 May 2023
Good day Patricia,Thank you for your rating and comments on Expedia.com, we truly appreciate your feedback and will share this with our entire Top Management Team.We hope to welcome you back in the near future.Thank youKind regardsThe Protea Hotel by Marriott Bloemfontein Willow Lake Team

6/10 Okay

Warren

Business traveller
Liked: Staff & service
Stayed 1 night in Mar 2023
Response from The Protea Hotel Bloemfontein Willow Lake Team on 3 Apr 2023
Good day Warren,Thank you for your rating, we truly appreciate the feedback.We hope to welcome you back in the near future.Thank youKind regardsThe Protea Hotel by Marriott Bloemfontein Willow Lake Team

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pleasant hotel. Stayed there for the cricket so location was good. Food was excellent in the restaurant
Stayed 2 nights in Jan 2023
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 2 Feb 2023
Dear Brian,Thank you for taking the time to rate our Property on Expedia, this is really much appreciated.It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here.Once again, thank you for your comment, and may you have a lovely day further.We hope to welcome you back in the near future.Thank youKindest RegardsProtea Hotel by Marriott Bloemfontein Willow Lake Team

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality
Exceptional service from the team at this hotel made our see stay really special. It is hard for an hotel chain to make a visit feel personal but from check-in to bar and dinner and breakfast, service was professional, friendly and welcoming. Well done to the whole team. Special mention for Selereko who was outstanding.
Stayed 1 night in Dec 2022
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 3 Jan 2023
Dear Deborah, thank you for taking the time to rate our Property on Hotels.com, this is really much appreciated. It is great to see that you found our services and staff satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. We hope to welcome you back in the near future. Thank you, Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake

10/10 Excellent

Shumani

Stayed 4 nights in Oct 2022
Response from Management Team on 11 Oct 2022
Dear Shumani, Thank you for taking the time to write your review on Expedia.com, this is really much appreciated. We are happy to hear that you enjoyed your stay with us. We hope you will visit us in future again. Once again thank you very much for your comments and rating. Kind Regards, The Protea Hotel by Marriott Bloemfontein Willow Lake Team

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 31 Aug 2022
Dear Kevin, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

10/10 Excellent

Johan Andries

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 8 Aug 2022
Dear Phil, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

2/10 Terrible

Mark

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was tiny and stuffy. The shower was 0.5 meters from the bed. You could hear everything going on around and above. The water, both shower and sink, smelled of salt and fish. I felt disgusting after showering. The staff was all very friendly and helpful, but the room was horrid. I have stayed at dozens of Marriotts and never experienced something so ridiculous.
Stayed 1 night in Jul 2022
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 18 Jul 2022
Good day Mark, Thank you for your review, comments and rating on Expedia.com, we value your feedback. We truly apologize for the inconvenience caused during your stay, as this is not our normal standard. You can rest assured that your feedback has been shared with the relevant HOD`s and Departments, as well as Top Management. We truly hope to welcome you back in the near future

8/10 Good

Phil

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 30 Jun 2022
Dear Phil, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

10/10 Excellent

Olebeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 15 Jun 2022
Dear Olebeng, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

10/10 Excellent

Tim

Stayed 1 night in Jan 2022
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 15 Jun 2022
Dear Carolina, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

8/10 Good

Carolina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 11 Jan 2022
Dear Carolina, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

6/10 Okay

Rusten

Liked: Staff & service, property conditions & facilities, room comfort
There was a lot of small gaps in service. My table being cleared while I was getting food then I lost the table and there were non left, I was standing with my food and nowhere to eat it. Trying to print documents which took over two hours, many small things Marriot hotels should have sorted.
Stayed 2 nights in Nov 2021
Response from Heila Bezuidenhout on 2 Dec 2021
Dear Rusten, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. Please note that we have advised Top Management of your comments and rating. Should there be anything else/specific that you would like to discus with us, please do not hesitate to give us a call. Once again, thank you for your time and we hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

6/10 Okay

david

Liked: Cleanliness, staff & service
The pictures did it more justice than the stay .. dated and not good finishes with what was updated
Stayed 1 night in Oct 2021
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 25 Oct 2021
Dear David, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. Please note that we have advised Top Management of your feedback and rating, and we would like to apologize for any inconvenience caused. Once again, thank you for your time and we hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Central and nice place. Very comfortable and great staff.
Stayed 1 night in Oct 2021
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 20 Oct 2021
Dear Anonymous, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. We truly value your feedback, we have already shared your feedback and comments with Top Management. May you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

10/10 Excellent

Mattheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aangenaam en vriendelike diens met ontvangs. Kamer was silwerskoon.
Stayed 2 nights in Sep 2021
Response from Heila Bezuidenhout on 27 Sept 2021
Dear Mattheus, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here and we do hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

4/10 Poor

Martin

Stayed 1 night in Jun 2021
Response from Heila Bezuidenhout on 21 Jun 2021
Dear Martin, Thank you for taking the time to rate our Property on Expedia, this is really much appreciated. Should there be anything specific that you would like to discuss with us, please do not hesitate to give us a call. Once again, thank you for your rating, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

8/10 Good

Retha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service and great rooms.
Stayed 1 night in Apr 2021
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 3 May 2021
Dear Retha, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely the best
Great stay. Neat and comfortable rooms.
Stayed 1 night in Apr 2021
Response from Heila Bezuidenhout on 12 Apr 2021
Dear Sir/Mam, Thank you so much for your feedback and rating, it is much appreciated. We hope to welcome you back in the near future. Thank you Kind regards The Protea Hotel by Marriott Bloemfontein Willow Lake Team

10/10 Excellent

Mattheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Heila Bezuidenhout on 2 Mar 2021
Dear Mattheus, Thank you for taking the time to rate our Property on Expedia.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team

8/10 Good

Gareth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2020
Response from Heila Bezuidenhout on 17 Nov 2020
Dear Gareth, Thank you for your rating and feedback, it is much appreciated. We have shared your rating and feedback with all our STAFF. Have a lovely week further. Thank you Kindest Regards The Protea Hotel by Marriott Bloemfontein Willow Lake Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortability
The stay would have been excellent if it wasn't for the noise levels.
Stayed 1 night in Sep 2020
Response from Protea Hotel by Marriott Bloemfontein Willow Lake on 28 Sept 2020
Dear GUEST, Thank you so much for your feedback and rating, it is much appreciated. We apologize for the inconvenience caused. We do hope that we can welcome you and your family back to the Hotel in the near future. Thank you Kind regards The Protea Hotel by Marriott Bloemfontein Willow Lake TEAM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Heila Bezuidenhout on 4 Mar 2020
Dear Anonymous, Thank you for your rating, it is really much appreciated. I will definitely share your rating with all our STAFF . Once again thank you, and we are looking forward to welcoming you back in the near future. Have a lovely week further. Thank you Kindest Regards Heila Bezuidenhout Cluster Sales and Marketing Co-ordinator. Protea Hotel by Marriott Bloemfontein Willow Lake and Protea Hotel by Marriott Bloemfontein.

10/10 Excellent

Mattheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Heila Bezuidenhout on 4 Mar 2020
Dear Mattheus, Thank you for your rating, it is really much appreciated. I will definitely share your rating with all our STAFF . Once again thank you, and we are looking forward to welcoming you back in the near future. Have a lovely week further. Thank you Kindest Regards Heila Bezuidenhout Cluster Sales and Marketing Co-ordinator. Protea Hotel by Marriott Bloemfontein Willow Lake and Protea Hotel by Marriott Bloemfontein.

10/10 Excellent

Marlene

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome from check in staff. All staff personable and bedroom design and layout exceptional.
Stayed 1 night in Dec 2019
Response from Puleng Mvimbi on 31 Dec 2019
Dear Anonymous, We are delighted to have been your chosen hotel during your recent stay in Bloemfontein. It was truly a pleasure to serve you. We appreciate your business and value your feedback. Your comments have been shared with the hotel team. We look forward to welcoming you back on your next stay in Bloemfontein. Thank you

10/10 Excellent

Travel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely. Everything was wonderful.
Stayed 1 night in Dec 2019
Response from Julia Khosimere on 24 Dec 2019
Good Day Thank you very much for the feedback, it was lovely having you. Looking forward to welcome you back in 2020. Kind regards Julia Khosimere

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Heila Bezuidenhout on 7 Oct 2019
Dear Anonymous, We are delighted to have been your chosen hotel during your recent stay in Bloemfontein. It was truly a pleasure to serve you. We appreciate your business and value your honest rating and feedback. Your rating and feedback have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to GUESTS like you. Thank you for staying at the Protea Hotel Bloemfontein Willow Lake and we hope you choose to create more memories with us whenever your travels bring you back to Bloemfontein. Kind regards, Heila Bezuidenhout Cluster Sales & Marketing Co-ordinator Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rugby outing
Went to watch a rugby match. Stayed one night. Excellent service. Pillows a bit hard which gave me a stiff neck the next day. Otherwise no complaints
Stayed 1 night in Sep 2019
Response from Heila Bezuidenhout on 25 Sept 2019
Dear Leanne, We are delighted to have been your chosen hotel during your recent stay in Bloemfontein. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback/. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel Bloemfontein Willow Lake and we hope you choose to create more memories with us whenever your travels bring you back to Bloemfontein. Kind regards, Heila Bezuidenhout Sales & Marketing Co-ordinator Protea Hotel by Marriott Bloemfontein Willow Lake

8/10 Good

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Heila Bezuidenhout on 7 Oct 2019
Dear Pieter, We are delighted to have been your chosen hotel during your recent stay in Bloemfontein. It was truly a pleasure to serve you. We appreciate your business and value your honest rating and feedback. Your rating and feedback have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to GUESTS like you. Thank you for staying at the Protea Hotel Bloemfontein Willow Lake and we hope you choose to create more memories with us whenever your travels bring you back to Bloemfontein. Kind regards, Heila Bezuidenhout Cluster Sales & Marketing Co-ordinator Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein

8/10 Good

yee wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Heila Bezuidenhout on 7 Oct 2019
Dear yee wah, We are delighted to have been your chosen hotel during your recent stay in Bloemfontein. It was truly a pleasure to serve you. We appreciate your business and value your honest rating and feedback. Your rating and feedback have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to GUESTS like you. Thank you for staying at the Protea Hotel Bloemfontein Willow Lake and we hope you choose to create more memories with us whenever your travels bring you back to Bloemfontein. Kind regards, Heila Bezuidenhout Cluster Sales & Marketing Co-ordinator Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein

8/10 Good

Matiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Heila Bezuidenhout on 22 Jul 2019
Dear Matiro, I am so glad you had a lovely stay at Protea Hotel Willow Lake. Thank you for taking the time to write your review, we really appreciate this. Your feedback will be shared with my TEAM, and we are looking forward to welcoming you back in the near future. Have a good day further. Thank you Kindest Regards Heila Bezuidenhout Cluster Sales & Marketing Co-ordinator Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein

10/10 Excellent

abongile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a private person I enjoyed..
Stayed 1 night in May 2019
Response from Heila Bezuidenhout on 22 Jul 2019
Dear Abongile, I am so glad you had a lovely stay at Protea Hotel Willow Lake. Thank you for taking the time to write your review, we really appreciate this. Your feedback will be shared with my TEAM, and we are looking forward to welcoming you back in the near future. Have a good day further. Thank you Kindest Regards Heila Bezuidenhout Cluster Sales & Marketing Co-ordinator Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein

4/10 Poor

Jaco

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Johan Andries

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service
Exceptionally froendly staff madd the stay a pleasure.
Stayed 2 nights in May 2019

8/10 Good

Zola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Marga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Shaneen

Liked: Cleanliness
Small room
Wasn't bad at all just that the room didn't seem like a room for a couple. It was way to small more of a single person room.
Stayed 2 nights in Feb 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Blanché Walzl-Hagen on 2 Jan 2019
Dear Michael Thank you for your lovely review. We hope to welcome you back soon. Kindest regards,

10/10 Excellent

Adelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic people , so friendly and helpful. Great place to stay with all the amenities you could wish for .
Stayed 1 night in Dec 2018
Response from Blanché Walzl-Hagen on 2 Jan 2019
Dear Adelle, Thank you so much for your lovely review.. It is always great to know that our GUESTS enjoyed their stay with us, as that is why we are here – to serve our GUESTS. Kindest Regards

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints.
Used hotel as a stopover on our way to the Eastern Cape. We had no complaints. Room, bedding and bathroom were clean. Service was very good as was the food.
Stayed 1 night in Dec 2018
Response from Blanché Walzl-Hagen on 2 Jan 2019
Dear Patricia, Thank you so much for your lovely review.. It is always great to know that our GUESTS enjoyed their stay with us, as that is why we are here – to serve our GUESTS. Kindest Regards

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
An amazing Stay
Stayed 2 nights in Nov 2018
Response from Blanché Walzl-Hagen on 3 Jan 2019
Good Day Daniel. Thank you for your lovely review. We hope to welcome you back soon. Kindest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Blanché Walzl-Hagen on 1 Jan 2019
Thank you kindly for your review on Hotels.com. Kindest regards, Blanché Walzl-Hagen General Manager Protea Hotel by Marriott Bloemfontein Willow Lake

8/10 Good

lionel

Two night stay
It was very good thank you
Stayed 2 nights in Sep 2018
Response from Blanche Walzl-Hagen on 25 Sept 2018
Dear Lionel, Thank you so much for taking the time to write your review on Expedia.com, this is really much appreciated. May you have a good day further and we hope to welcome you back in the near future. Kindest Regards Blanché Walzl-Hagen General Manager Protea Hotel by Marriott Bloemfontein Willow Lake