Exterior

Reviews of Holiday Inn Frankfurt Airport - Neu-Isenburg, an IHG Hotel

4 out of 5
Holiday Inn Frankfurt Airport - Neu-Isenburg, an IHG Hotel
Wernher-Von-Braun-Strasse 12, Neu-Isenburg, HE

Reviews

8.0

Very good

Rating 10 - Excellent. 69 out of 238 reviews" "
Rating 8 - Good. 113 out of 238 reviews" "
Rating 6 - Okay. 35 out of 238 reviews" "
Rating 4 - Poor. 12 out of 238 reviews" "
Rating 2 - Terrible. 9 out of 238 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good experience
Stayed 5 nights in Feb 2024
Response from Holiday Inn Frankfurt Airport - Neu-Isenburg on 28 Feb 2024
Dear Bernd,Thank you for sharing this review of your time at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Holiday Inn Frankfurt Airport - Neu-Isenburg

8/10 Good

FAUSTO UPEGUI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing.
Stayed 5 nights in Jan 2024
Response from Rebecca vom Stein, Front Office Manager on 31 Jan 2024
Dear Fausto,Thank you for this kind review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Rebecca vom Stein, Front Office ManagerHoliday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager

10/10 Excellent

Khian, Fremont

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast and parking. Close to gas station and good to fill up before returning rental car. Close to airport.
Stayed 1 night in Jan 2024
Response from Rebecca vom Stein, Front Office Manager Holiday I on 6 Jan 2024
Dear Guest,We appreciate receiving this positive review of your stay.We're delighted to hear that our convenient location close to the airport and proximity to a gas station added ease to your travel plans. It's also great to know that our complimentary parking facilities met your needs. While we do charge for breakfast, we're glad that our overall cleanliness and service left a positive impression on you. We apologize if there was any confusion regarding breakfast inclusion, and we appreciate your understanding. Rest assured, we're committed to providing a comfortable and enjoyable stay for all our guests.We look forward to welcoming you again. Best wishes,Rebecca vom Stein, Front Office ManagerHoliday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager

10/10 Excellent

Baptiste

Stayed 8 nights in Dec 2023
Response from Rebecca vom Stein, Front Office Manager Holiday I on 21 Dec 2023
Dear Baptiste,Thank you very much for your kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again. Best wishes,Rebecca vom Stein, Front Office ManagerHoliday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager

10/10 Excellent

Delores Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rebecca vom Stein, Front Office Manager Holiday I on 27 Nov 2023
Dear Delores Ann.Thank you very much for sharing your positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back.Best wishes,Rebecca vom Stein, Front Office ManagerHoliday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager

6/10 Okay

Tom

Stayed 1 night in Oct 2023
Response from Rebecca vom Stein, Front Office Manager Holiday I on 23 Oct 2023
Dear Tom, Thank you for taking the time to review your stay.We hope to provide you with a more enjoyable stay in the future.Kind regards,Rebecca vom Stein, Front Office ManagerHoliday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager

10/10 Excellent

Hawki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is hidden not easy for access for Public transportation. The rest everything excellent.
Stayed 3 nights in Sep 2023
Response from Rebecca vom Stein, Front Office Manager on 25 Sept 2023
Dear Guest, Thank you for providing us with your candid feedback.We are delighted to hear that you found our room cleanliness and amenities to be excellent. We take pride in providing a comfortable and well-equipped stay for our guests.We understand that the accessibility of our hotel via public transportation was not ideal for you. Our hotel is located in a bustling business district, and while we are close to the A3, A5, and A661 motorways, we acknowledge that public transportation options may be limited. For future visits, we recommend using a taxi or car service, as it only takes 15 minutes to reach Frankfurt Airport and the city centre can be reached within 20 minutes by bus. We appreciate your feedback and will continue to work on improving our location's accessibility.The whole team hopes to welcome you back.With very best wishes,Rebecca vom Stein, Front Office ManagerHoliday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager

10/10 Excellent

Dag

Liked: Cleanliness, staff & service, property conditions & facilities
It was a bit far away from the airport but the service was very good and I did get an upgrade since I do have Platinum Status with IHG. Everything did work well and I enjoyed my stay. Thank you to the staff.
Stayed 4 nights in Jun 2023
Response from Rebecca vom Stein, Front Office Manager Holiday I on 6 Jul 2023
Dear Dag,Thanks for taking the time to provide feedback about your time at our hotel.We are delighted to hear that you enjoyed your stay and appreciated the service provided by our team. It's great to know that your Platinum Status with IHG was recognized, and that you were able to benefit from an upgrade. While our hotel may not be in the immediate vicinity of the airport, we are pleased that you found our location convenient for your needs, with easy access to public transportation and nearby attractions.It would be a pleasure to welcome you again. Best regards,Rebecca vom Stein, Front Office ManagerHoliday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager

8/10 Good

SITHABILE

Stayed 4 nights in Jun 2023
Response from Rebecca vom Stein, Front Office Manager Holiday I on 30 Jun 2023
Dear Sitha,We appreciate that you took the time to review your recent stay.We are pleased that we were able to meet your expectations.We all hope to welcome you back in the future.Best wishes,Rebecca vom Stein, Front Office ManagerHoliday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager

8/10 Good

Mateusz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Manager on 25 Jun 2023
Dear Mateusz,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,

10/10 Excellent

Richard

Stayed 2 nights in Jun 2023
Response from Manager on 25 Jun 2023
Dear Richard,Thank you for such a positive review of your stay.We are pleased that we were able to meet your expectations.Thank you again; we look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Hualin

Stayed 1 night in Jun 2023

8/10 Good

Jeroen

Stayed 3 nights in Jun 2023

2/10 Terrible

Warren

Stayed 1 night in May 2023
Response from Lara-Melissa Leanza on 9 Jun 2023
Dear Guest Warren, Thank you for taking the time to provide us with your feedback. We appreciate your honest opinion and apologize for any shortcomings you may have experienced during your stay. We strive to provide exceptional service to all our guests, and we regret that we did not meet your expectations on this occasion. We genuinely apologize for any inconvenience caused and would like to assure you that your concerns will be addressed with the utmost attention. We hope that you will give us another opportunity to provide you with a better experience in the future. If you have any further feedback or would like to discuss your concerns in more detail, please do not hesitate to contact our management directly.Once again, we appreciate your feedback and the opportunity to learn from your experience. We remain committed to ensuring our guests' satisfaction and hope to have the chance to welcome you back to our hotel in the future.Best regards

8/10 Good

MAMTA

Stayed 1 night in May 2023
Response from Lara-Melissa Leanza on 15 May 2023
Dear valued guest MAMTA,Thank you so much for taking the time to share your positive feedback with us. We greatly appreciate your 4 out of 5 rating and are delighted to hear that you had an enjoyable stay at our hotel.Our team takes great pride in providing a friendly and helpful service, so it's rewarding to know that we met your expectations in that regard.Your feedback is valuable to us, and we will certainly consider your comments as we strive to enhance our offerings. We are committed to continually improving to ensure that our guests receive the best service and comfort possible.Thank you once again for your positive review and support. It would be our pleasure to welcome you back on a future visit, and we hope to exceed your expectations in the future.Warm regards,Lara-Melissa Leanza

10/10 Excellent

Wolfgang

Stayed 1 night in Apr 2023
Response from Lara-Melissa Leanza on 5 May 2023
Sehr geehrter Wolfgang,herzlichen Dank für Ihre fantastische Bewertung! Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt haben und dass wir Ihre Erwartungen übertreffen konnten. Es ist für uns immer wieder eine Freude, zu hören, dass unsere Gäste mit unserem Service und unserer Unterkunft zufrieden sind.Wir hoffen, dass Sie uns in Zukunft erneut besuchen werden und wir Ihnen erneut einen unvergesslichen Aufenthalt bieten können.Nochmals vielen Dank für Ihre tolle Bewertung!Mit freundlichen Grüßen,Lara-Melissa LeanzaSupervisor Front Office

6/10 Okay

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Lara-Melissa Leanza on 5 May 2023
Dear Ty,Thank you for taking the time to leave a review. We are sorry to hear that we did not meet your expectations and that your experience with us was not good enough. We would greatly appreciate it if you could provide us with more information about your experience so that we can improve and better meet your needs in the future.Your feedback is valuable to us and we hope to have the opportunity to serve you again in the future.Best regards,Lara-Melissa LeanzaSupervisor Front Office

8/10 Good

Roy

Stayed 2 nights in Mar 2023
Response from Dirk Jonas / Stellvertretender Empfangsleiter on 12 Apr 2023
Hallo Roy,vielen Dank für Ihre freundliche Bewertung.Wir würden uns freuen, Sie bald wieder als Gast unseres Hauses begrüßen zu dürfen. Mit freundlichen Grüßen

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Dirk Jonas / Stellvertretender Empfangsleiter on 21 Mar 2023
Hallo Melanie,vielen Dank für Ihre tolle Bewertung Ihres Aufenthaltes. Wir hoffen, Sie schon bald wieder als Gast unseres Hauses begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Shakila

Stayed 1 night in Feb 2023
Response from Lara-Melissa Leanza on 21 Feb 2023
Dear mr Shakila, first of all I want to thank you for your positive feedback regarding your stay. It was our all pleasure to see that you highly enjoyed your stay with us.We look forward to welcome you as soon as possible back in our hotel.Kindly, Lara-Melissa Leanza, Reception

8/10 Good

Kim

Stayed 7 nights in Jan 2023
Response from Ihr Team vom Holiday Inn on 12 Feb 2023
Liebe Kim,vielen Dank für Ihren Aufenthalt und die sehr schöne Bewertung.

10/10 Excellent

CHOPIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel
Hôtel correct, chambre correcte, bonne literie, buffet petit dejeuner assez complet
Stayed 3 nights in Feb 2023
Response from Rebecca vom Stein on 14 Feb 2023
Dear Chopin,thank you verry much for your feedback.We are happy to see, that you liked you stay in our hotel.Maybe we will see us again during your next stop in the Frankfurt area.With kind regards

8/10 Good

Easwaran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and in order
Response from Lara-Melissa Leanza on 17 Jan 2023
Dear Easwaran, first of all we want to thank you for your time to give us a nice feedback for your stay.It is a pleasure for us to read your words for our house.We are glad to welcome you as soon as possible back again in our hotel.Sincerly, Lara-Melissa Leanza-Supervisor Front Office

8/10 Good

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, helpful staff on the front desk, nothing is trouble for them. Room is nice. Not much in the way of amenities in the room, eg very few coffee envelopes, not replenished the next day. No restaurant on site which serves lunch/dinner. It seems to be there for breakfast only. It is in a business park area, restaurants are far away for a walk.
Stayed 2 nights in Oct 2022

10/10 Excellent

Samarene

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not a good experience
AC not working, only got a fan to help, did not work very well
Stayed 1 night in Jun 2022

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was a nice big room. Really liked the dove soap but only had it for the hands and not in the shower dispenser. The elevator was slow and sat at the bottom for several seconds before the doors opened. No Wi-Fi for the past two days and the front desk did not notify us while registering. Should have offered extra points or discount breakfast. I would return to this hotel.
Stayed 1 night in May 2022

10/10 Excellent

nathan

Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Iseah, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very respectful and the hotel itself was very clean.
Stayed 2 nights in Dec 2019
Response from Franziska Ammann on 17 Dec 2019
Dear Iseah, Thank you for your kind feedback. We are very pleased to hear that you were satisfied with our staff. Kind regards

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and staff very friendly and helpful. Breakfast was excellent. 15 minutes to Airport. This was next to a park with s walking path. Ate at Limoncellos food was great.
Stayed 1 night in Aug 2019

6/10 Okay

diana s

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let down by buffet breakfast
Holiday inn is fine in that I had a large bright clean room. It failed badly on the breakfast where the buffet let Them down badly. Not so much the choice which as fine just that the food onnoffer seemed bland. I wish I could put it into words properly so I’ll have to just say that in the last month my friends and I have stayed at about 10 hotels in Europe and we all agreed this was the one qwwith the worst breakfast ( go figure! )apart from that the hotel was fine. It’s positi9n isn’t great but hey, it’s an airport hotel. Pleasant to stay in .
Stayed 2 nights in Jul 2019

2/10 Terrible

david

Disliked: Staff & service, property conditions & facilities
No where near Frankfurt Airport!
Horrible location that advertised as airport hotel. 33.5 euro cab ride from airport. They wanted 25 euro for shuttle back to airport. In a business park with no restaurants nearby. Horrible experience! Would be fraudulent advertising in US. Holiday Inn should pull franchise or stop them from calling it a Frankfurt Airport Hotel!!
Stayed 1 night in Jul 2019

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
A great airport hotel
This is a wonderful family hotel that really defines the word "service". While it is not located near any real entertainment or shopping, it is definitely a great place near the airport if you need to access your flight quickly and with great staff in attendance.
Stayed 3 nights in May 2019

8/10 Good

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and nice staff, there’s even a sauna. Price was reasonable and beds were very comfortable. I wish I had stayed closer into the city though as there is no public transport available to this place so you would need to pay for an Uber or taxi. However overall really great
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well its hardly near the airport 36 euro taxi ride to the hotel 8 miles from the city center. There is a shuttle service to and from the airport 15 euros each way but its not advertised. Breakfast was good but ecpensive at 17.00 euros per person. The internet was good. The first 24 hours were free, afer that it was 9.00 euros per 24 hours. The room rate was nice but your nickled and dimed to death.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a little stuffy/warm. Quiet location. Near airport.
Stayed 1 night in Apr 2019

4/10 Poor

Bobby, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service
Online this hotel is called Holiday Inn Frankfurt Airport. It’s in another city, a 32 euro cab ride from the airport. It’s not even close! It’s located in an industrial area and has no grounds. There are no restaurants or other amenities close by. Upon checking in, I asked the young lady about tour reservations for the next day and she told me the hotel had no concierge and I’d have to do everything myself. Another young lady, Rebeca, heard this from her nearby office and came right out and asked me how she could help. She was marvelous during our entire stay. She explained the tour aptions and the prices and booked us on a city tour of Frankfurt and a cruise on the Rhine. Also she arranged for transportation to the cruise office and back to the hotel. The next day she confirmed our flights to Rome and printed our our boarding passes. Then she arranged for transportation from the hotel to the airport. I can’t imagine what our stay at the Holiday Inn would hace been without her. The breakfast for 17€ was okay. The dinners in the restaurant were good and the nice food server was excellent. I couldn’t recommend this hotel to anyone unless you’re a businessman who has business in the immediate are and transportation provided. In our particular case, we paid 32€ to go to the hotel, 25€ to the tour office, and 25€ for the return, and 35€ to go to the airport. Plus tips, naturally. If you stay there and need anything, don’t forget to ask for Rebeca.
Stayed 2 nights in Mar 2019

8/10 Good

Terence

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Amir

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Williams

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good before flying out
Relatively close to the airport. This was an overnight stop before flying out. Many good restaurants nearby.
Stayed 1 night in Sep 2018

8/10 Good

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Mark, Toronto Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big rooms Friendly staff Good food on property
Stayed 1 night in Aug 2018