Standard Single Room | Bathroom | Shower, free toiletries, hair dryer, towels

Reviews of Hotel Plaza

Hotel Plaza
ESSLINGER STRASSE, 8, Frankfurt, Hessen

Reviews

8.2

Very good

Rating 10 - Excellent. 170 out of 534 reviews" "
Rating 8 - Good. 268 out of 534 reviews" "
Rating 6 - Okay. 70 out of 534 reviews" "
Rating 4 - Poor. 17 out of 534 reviews" "
Rating 2 - Terrible. 9 out of 534 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tungalag

Stayed 1 night in Nov 2022

2/10 Terrible

Sonia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality at high price
I was quite disappointed by the hotel - there was no wi-fi in my room, had to work on my computer at the lobby (which is very small and cold). And there was no breakfast - the place where it was supposed to be served was shut down. For the money I paid I expected much more - the hotel increased the price because of the important fair in the city, but without delivering the proper service.
Stayed 4 nights in Oct 2022

8/10 Good

Alan

Stayed 1 night in Sep 2022

8/10 Good

Lynell

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zugang zu ÖPNV
Stayed 2 nights in Jun 2022

8/10 Good

Hildegard Dorothea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the train station
Stayed 2 nights in Jun 2022

6/10 Okay

Mario

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The experience was good, overall, but it could have been better. Sirens kept us up all night
Stayed 3 nights in Jun 2022

10/10 Excellent

mansoor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable and decent hotel. The location is great to walk to close attractions.
Stayed 4 nights in May 2022

10/10 Excellent

Farid

Stayed 1 night in Mar 2022

10/10 Excellent

amber

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean it’s smells like lemons. Nice room for a good price nice quite area in the weekend
Stayed 1 night in Mar 2022

4/10 Poor

Thomas

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff guy was super nice and the hotel was impressively clean and very spacious. The location was excellent to where I needed to go. I will definitely come back on my next trip to Frankfurt
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great about this hotel, it is in brand new conditions. The staff who was there on Saturday is a really great person, I am definitely coming back
Stayed 1 night in Jul 2021

10/10 Excellent

Maria, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located very close to the train station but I don't believe it's worth what I paid per one night. It was a small room for 3, no parking and not too many things around.
Stayed 1 night in Mar 2020
Response from Laura Voicu on 15 Mar 2020
Dear Maria, thank you very much for your stay and for your feedback. Our Hotel is located in a quiet living area, between the Central Railway Station and the Main river. You can easily walk within 20 minutes along the river, on a beautiful Side walk to the old town and city center. Across the river is the Museums Allee and you have a lot of bars and restaurants near by at 3 minutes walking distance. We are sorry the location and your experience didn´t meet your expectations. The Hotel has his own parking with splots in the backyard and 2 garages in the basement for 15 Euros per night and also on the next street you have a public parking. Again thank you for taking the time to review our Hotel, we would like to make things right if you give us another chance. Looking forward to welcoming you back soon. Kind regards, Favored Hotel Plaza Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Frankfurt Hauptbahnhof, and a good spacious room
Stayed 1 night in Nov 2019
Response from Laura Voicu/Reservation on 12 Dec 2019
Dear Guest, thanks for leaving us such a great Review. We are pleased to know that you enjoyed your stay with us and we look Forward to welcoming you again!

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Laura Voicu-Reservation on 12 Dec 2019
Dear Rodney, Thank you for your stay and for your great Review. We are glad that you enjoyed your stay with us and we looking Forward to welcoming you in our Hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was more centrally located then we expected. Rooms were a good size, quiet and very clean. The bathroom and shower were the best part of the room! Not having a double bed when it was spacifically asked for was abit dissapointing. There is complimentary coffee in reception but no kettle in the room. The 'bar' was a let down (few stools to the side of reception) would deffinatly recommend this hotel for the price amd value for money.
Stayed 3 nights in Oct 2019
Response from Favored Hotel Plaza on 11 Nov 2019
Dear guest, thank you very much for your feedback. We are glad you enjoyed your stay. We hope to welcome you again one day.

8/10 Good

stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find
Nice hotel close to the main station, clean room, staff very friendly and helpful, we had a triple room which was a bit crowded but not really a problem, would definitely stay here again
Stayed 3 nights in Sep 2019
Response from Laura on 24 Sept 2019
Dear Stephen, Thank you so much für taking the time to leave us this great Review. Looking Forward to welcoming in our Hotel!

10/10 Excellent

Leila, San Diego

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff was friendly and spoke very good English.
Stayed 1 night in Sep 2019
Response from Laura on 24 Sept 2019
Dear Leila, Thank you so much for your stay and Kind words, our staff will definitely be happy to read what you wrote. Lokking Forward to welcome you again!

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Laura/Reservation on 10 Sept 2019
Dear Marie, Thank you for your stay and good Review. Weare glad that youenjoyed your stay with us and we look Forward to welcome you again!

10/10 Excellent

Javed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Laura on 18 Jul 2019
Dear Guest, thank you very much for taking your time sharing your experience. Your feedback is very important to us. We are glad that you enjoyed your stay. Looking forward to welcoming you again.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good but needs air conditioning
Good: Location. Great for the centre and from there transport to other places Price Balcony Safe - really useful to have. Breakfast Bad : No air conditioning. It was really hot and uncomfortable. We left the windows open but then we were exposed to the noise in the streets Noisy area. We were there 3 nights. The first night was noisy until 0130 hours due to street noise. Not so bad the 2nd and 3rd nights. Wi-fi. Not to be relied upon. When I really needed internet access I used the lobby where it did not cut out. The water bottles which were out are not free as would be in most B+Bs. The fridge drinks are of course charged for.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in May 2019
Response from Favpred Hotel Plaza on 28 May 2019
Thank you! Kind regards

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2019
Response from Laura Voicu on 13 May 2019
Dear Guests, Thanks for staying with us. We appreciate your Feedback. Looking Forward to welcoming you again in our Hotel! Your Favored Hotel Plaza Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Good check-in staff. Nice room & bathroom. Weak WiFi signal. Breakfast not included.
Stayed 1 night in Apr 2019
Response from Favored Team on 15 May 2019
Dear Customers, Thank you for your stay. We are glad that you liked it in our hotel. Visit us soon again! Favored HotelPlaza

6/10 Okay

Verified traveller

Liked: Cleanliness
Basic clean Hotel - Ok for a night stay
Travelled with two adult children and chose this hotel based on the location of the hotel and price. The hotel was standard and. The room was fine for a one night stay however would not have chosing for a longer stay. Wifi was not too good and kept dropping out. Probably would not choose to stay here again.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The hotel close proximity to the river makes it one of the great place to stay. The nearest supermarket is like 5-10 minutes of walking distance and the hotel seems to be in a pretty safe neighbourhood. The front desk or entrance to the hotel can only be reached through stairs. The building was a little bit older but clean. Given the location, I would say this hotel has a good value for money.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very clean and reception staff very friendly.
Stayed 2 nights in Feb 2019
Response from Favored Hotel Plaza on 18 Feb 2019
Dear Guest, thank you for your stay and for your positive feedback. Kind regards

8/10 Good

scott

Liked: Cleanliness, staff & service, room comfort
Stayed 12 nights in Dec 2018
Response from Favored Hotel Plaza on 7 Jan 2019
Dear guests, thank you for your visit to the Favored Hotel Plaza. We are glad that you were with us and hope to see you again soon. Best regards, Favored Hotel Plaza

10/10 Excellent

Farzaneh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip with sisters Dec 2018
It was great the only problem was with internet. The internet was slow. But I loved the people working there very nice and friendly
Stayed 2 nights in Dec 2018
Response from Laura on 28 Dec 2018
Dear Guest, Thank you very much for being with us and for your feedback. we are pleased that you had a nice stay.We hope that you will visit us again. Best regards, Favored Hotel Plaza Team

10/10 Excellent

Fered

Liked: Staff & service
Cosy quite,lovely bed and clean bath Nice light harmonies
Stayed 2 nights in Dec 2018
Response from Laura on 28 Dec 2018
Dear Guest, Thank you very much for being with us.We are glad that you had a nice and pleasant stay, we hope you will visit us again. Best regards,Favored Hotel Plaza

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
This place was clean and comfortable. We enjoyed out stay. It's about a 20 minute walk to the Christmas markets.
Stayed 1 night in Dec 2018
Response from Laura on 28 Dec 2018
Dear Sarah, Thank you for being with us and for your nice feedback. We are pleased that you had a nice stay and we hope you will visit us again. Best regards,Favored Hotel Plaza

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly reception staff and kitchen staff. I was allowed to check in early. No need to wait while they checked the mini-bar.
Stayed 2 nights in Oct 2018
Response from Favored Hotel Plaza on 23 Oct 2018
Dear Guest, thank you for your stay and for your lovely feedback. Kind regards

8/10 Good

Ale, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, quiet, good choice if you are walking a lot
Stayed 1 night in Oct 2018
Response from Favored Hotel Plaza on 23 Oct 2018
Thank you for your stay and for your recommendations! Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Easy checkin, clean room, really close to train station and to the river. Area didn’t feel unsafe. Pillow was sort of uncomfortable and shower pressure was a bit low, but all in all fine for a short stay. The best part is actually the close proximity to an East African (Eritrean) restaurant which was absolutely stellar! Definitely eat there if you stay here. German menus but they speak perfect English, and trust their recommendations.
Stayed 1 night in Sep 2018
Response from Favored Hotel Plaza on 4 Oct 2018
Dear guest, thank you for your stay in our hotel and for your possitive feedback. We hope to welcome you back soon. Best regards

8/10 Good

NOAMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Favored Hotel Plaza on 4 Oct 2018
Dear guest, thank you for your stay in our hotel. Visit us soon again. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Close walk to the train station but in a quiet little neighborhood.
Stayed 2 nights in Aug 2018
Response from Favored Hotel Plaza on 30 Aug 2018
Dear Guest, thank you for staing at our hotel. We appreciate your kind rating and review of our hotel. Kind regards

4/10 Poor

Yiguang

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Small room and No AC in the room
The room is pretty small. There is no AC in the room. We had to open the window all the night because of the hot weather. The Wi-Fi is really good.
Stayed 2 nights in Jul 2018
Response from Favored Hotel Plaza on 8 Aug 2018
Dear guest, we are really sorry about the unusal high temperatures this summer in Germany. Unfortunately we do not have any aircondition, but a fan is provided in each room. For any further questions please do not hesitate to contact us directly. Kind regards

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel superb location to Main river and city center and bus central station nice staff comfortable clean
Stayed 2 nights in Apr 2018
Response from Favored Hotel Plaza on 18 May 2018
Dear guest, thank you for your stay and for your positive feedback. We would be very happy to welcome you again. Sincerely, Favored Hotel Plaza

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station but quiet.
Ended our vacation with a night at the favored hotel plaza before our flight home from Frankfurt. The room was clean and efficient in design. The hotel's location was convenient to the main train station. The neighborhood was ok in the daytime, but It didn't seem it would be really safe on the streets late at night.
Response from Favored Hotel Plaza on 18 May 2018
Dear guest, thank you for your stay and for your positive feedback. We would be very happy to welcome you again. Sincerely, Favored Hotel Plaza

10/10 Excellent

OBAFEMI T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2018
Response from Favored Hotel Plaza on 23 Mar 2018
Thank you for your excellent review! Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Room was clean, warm and has what you need
The hotel room was large and had a kettle and fridge to make yourself a cup of tea/coffee. It was clean and really warm - perfect since we were there in winter. Nice balcony which could be used if we were there in summer. The street it's on is really quiet at night. The walk to the main train station takes about 10 to 15 minutes. The neighbourhood at the train station is a bit dodgy but 5 mins walk towards the hotel, it's pretty quiet. Was able to leave my luggage before check in though also had to pay for the room at the same time. Hotel was also quiet at nice. Water and mini-bar contents was also reasonably priced although didn't have any.
Stayed 2 nights in Feb 2018
Response from Favored Hotel Plaza on 23 Mar 2018
Dear guest, thank you for your stay and for letting us know your experience. Kind regards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Favored Hotel Plaza on 23 Mar 2018
Thank you for your stay and for your good review. Kind regards

10/10 Excellent

jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Favored Hotel Plaza on 23 Mar 2018
Dear Jeanne, thank you for your stay and for your great rating. Kind regards

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid and fairly priced hotel in train station loc
Well located hotel and a good price. Very clean and comfortable with friendly staff.
Stayed 1 night in Jan 2018
Response from Favored Hotel Plaza on 31 Jan 2018
Hi Sarah, first of all we would like to thank you for choosing our hotel for your stay in Frankfurt. It´s our pleasure if you enjoyed it. Thank you for your nice feedbacks.We hope to welcome you next time in Frankfurt, Kind regards

10/10 Excellent

SAY HENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God and value for money
Waking distance to the Main Railway Station. 24 hours reception. Friendly and cheerful receptionist Free coffee and tea available at the reception area.
Stayed 1 night in Dec 2017
Response from Favored Hotel Plaza on 15 Jan 2018
Dear guests, we thank you for your stay with us at Favored Hotel Plaza. Great, that you liked it. Thank you for your recommendation. Greetings from Frankfurt from the Favored Hotel Plaza team

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is ok for one-night stay
The hotel is 9 mins walk to the central station, but located in doggy area. Many drunk people around at night. The room has not enough lighting. They did not refill the toilet paper and facial tissue for us, only a few was left by the last resident.
Stayed 1 night in Dec 2017
Response from Favored Hotel Plaza on 15 Jan 2018
Dear guests, we thank you for your stay with us at Favored Hotel Plaza. We apologize very much, that housekeeping forgot to refill the tissue and toilet tissue. This shouldn´t happen. But our reception is open 24hours. You can always ask at reception if there is some issue. We are always happy to help. Greetings from Frankfurt from the Favored Hotel Plaza team

8/10 Good

Tat Huing Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location , clean room and helpful staff who even went on to recommend places of interest to us. The map made available at the front desk was particularly helpful to first time visitors. No hesitation in recommending for others to stay
Stayed 3 nights in Nov 2017
Dear Guest, thank you very much for choosing our hotel. We are happy that you liked our hotel. Thank you for your recommendations. Kind regards, Favored Hotel Plaza

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we needed!
Staff was always cheerful and very helpful in making suggestions on what to eat nearby. Only a couple minutes walk from the train station, close to the river, room and bathroom were clean. Fridge in the room. Quiet neighbourhood aside from a couple of sirens and garbage trucks which is to be expected in the city. Would definitely stay here again!
Stayed 2 nights in Oct 2017
Dear Tamara, thank you very much for your stay and for your great feedback. We are pleased that you enjoyed your stay with us. For any further questions we are always happy to help and we hope to welcome you back soon. Kind regards, Favored Hotel Plaza