Exterior

Reviews of Super 8 by Wyndham Pompano Beach

2 out of 5
Super 8 by Wyndham Pompano Beach
2300 Ne 10th St, Pompano Beach, FL

Reviews

4.8
Rating 10 - Excellent. 17 out of 377 reviews" "
Rating 8 - Good. 67 out of 377 reviews" "
Rating 6 - Okay. 74 out of 377 reviews" "
Rating 4 - Poor. 79 out of 377 reviews" "
Rating 2 - Terrible. 140 out of 377 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

3.0/10

Amenities

4.2/10

Property conditions & facilities

3.2/10

Eco-friendliness

Reviews

2/10 Terrible

Roxy

Disliked: Cleanliness, staff & service, property conditions & facilities
Old and gross
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Roxy, We're sorry to hear your experience didn't meet expectations. Your feedback is valuable in helping us improve our services for future guests. If there's anything further you'd like to share, please feel free to reach out to our management team.

2/10 Terrible

TRACY

Travelled with partner
This was not as advertised, the pool was closed, the bathroom was in a poor state, very noisy sitcom that was ineffective. Curtains hanging off the track, cigarette burns in the blanket. We didn’t stay for the full length of our booking due to the poor condition.
Stayed 3 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello TRACY, We regret to hear about your experience and appreciate your feedback. Please contact our management team directly to discuss your concerns in more detail. Your input helps us improve for future guests.

10/10 Excellent

Johney

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach. Clean rooms and friendly staff.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Johney,We're thrilled to hear you enjoyed the proximity to the beach, as well as our clean rooms and friendly staff. Your positive feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future.

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terribly dirty, smelled bad, odd front desk staff that made us uncomfortable, overpriced for a terrible experience.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Jessica, We apologize that your stay did not meet expectations. We appreciate your feedback and will address these concerns with our team for improvement. Thank you for bringing this to our attention.

2/10 Terrible

Julie

Disliked: Cleanliness, property conditions & facilities
If you enjoy sharing your space with cockroaches, then this place will work for you! And, the room comes with broken pieces of glass on the carpet. For the amount of money that this room costs, I would suggest taking the time to travel 15 minutes down the road to a different hotel.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Julie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Thomas

Place was disgusting and filthy
Stayed 4 nights in Feb 2024
Response from Manager on 9 Mar 2024
Hello Thomas,We value all feedback and will address this matter with our team. Your comments contribute to our continuous improvement efforts.

2/10 Terrible

Neil

Stayed 3 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Neil, We apologize for any inconveniences you may have experienced during your stay. Please feel free to reach out to us directly so we can further address your concerns and ensure a better experience in the future.

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room did not have a trash can. Blankets were stained. Bedspreads had holes and stains. Towels were old. No washcloths. Tile grout was loose. Smelled. No elevator so not ADA compliant. No breakfast although the website advertised breakfast included. Cleaning staff was friendly. Across the street from LA Fitness. Walking distance to ALDIs and a couple of unique restaurants.
Stayed 3 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Theresa,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We will address the issues you mentioned with our housekeeping team to ensure improvements are made. We appreciate your kind words about our friendly cleaning staff and the convenient location of the hotel. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

2/10 Terrible

Bridget

Business traveller
Disliked: Cleanliness, property conditions & facilities
You go into the room and you smell stail smoking air you look at the
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Bridget,Thank you for your feedback regarding the odor in your room. We strive to provide a comfortable and clean environment for all our guests. We apologize for any inconvenience this may have caused. We encourage you to reach out to our management team directly so that they can address your concerns and find a suitable solution.

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t end up needing this hotel and I expressed my concerns but did not hear anything back. Very disappointing. Would not recommend this hotel
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Melanie, We apologize for any inconvenience caused by our lack of response and understand your disappointment. We strive to provide timely and attentive service, and we apologize for falling short. We appreciate your feedback and will address this communication issue to ensure it doesn't happen in the future. Thank you for bringing this to our attention.

4/10 Poor

Vincent

Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Vincent,Thank you for choosing our hotel for your stay. We apologize if your experience did not meet your expectations. We would appreciate it if you could reach out to us directly so we can address any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to provide a better experience in the future.

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service
Front desk said there would be a room for me but upon arrival I was informed they in fact did not have a room so I had to leave in the middle of the night
Stayed 2 nights in Dec 2023
Response from Manager on 13 Dec 2023
Hello Natasha, We apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure accurate room availability information, but occasionally unforeseen circumstances arise. We understand how frustrating this situation must have been and we apologize for any inconvenience caused. If you have any further feedback or concerns, please contact our management team directly.

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Almost better to sleep in our car.
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Hello Peter, Thank you for sharing your feedback with us. We regret to hear that your experience fell short of your expectations. We appreciate your perspective and apologize for any inconvenience caused during your stay. Should you have any further concerns, please reach out to our management team directly.

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Rosa,We're sorry to hear about your recent experience at our hotel. We strive to provide the best service possible and apologize if we fell short of your expectations. Your feedback is valuable to us and has been shared with our team for improvement. We appreciate you bringing these issues to our attention and hope you will give us another chance in the future.

2/10 Terrible

Kelly

Rooms smelled I stayed one night only had nowhere to go so short notice got no sleep the were supposed to only charge me for the one night but took the whole two nights out … bed bugs itchy no sleep worst stay ever switched rooms to even worse conditions disgusting
Stayed 2 nights in Oct 2023
Response from Manager on 24 Oct 2023
Hello Kelly ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

janice

Disliked: Cleanliness, staff & service, property conditions & facilities
THERE WERE LITERALLY ROACHES IN THE ROOM - FILTY PLACE!
Stayed 3 nights in Oct 2023
Response from Manager on 19 Oct 2023
Hello janice ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Jean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I HAD to stay one night there, because I have arrived at midnight, and couldn't find any other place to go in the area. Dirt bedsheets and pillow cases, carpet dirty as hell (kept my shoes on all the time), tub dirty as hell, and a continuous leak in the shower head (sounded like someone having a bath all the time). The man in the front desk was very nice and tried to help, but I couldn't keep my family there any minute further than the next morning, very early. A very disgusting experience, and a great disappointmen at all. I almost shorted my trip and came back home, I mean, thos hotel bad conditions almost ruined my whole weekend, because they couldn't meet an average level at least. I will never go back to this specific place, and will everyone know about this if I can. Tried to get a refund, but there was no manager there. Left my phone number and haven't heard anything from them since then. I WANT MY REFUND!!
Stayed 2 nights in Oct 2023
Response from Manager on 11 Oct 2023
Hello Jean ,I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty
The guy that check us in had a really horrible attitude the knobs to the sink was broken it smelled really bad
Stayed 1 night in Jul 2023
Response from Manager on 28 Jul 2023
Hello Robert, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

ALEX, HOMOSASSA

Travelled with group
Disliked: Staff & service, amenities
This property should have been shut down years ago. NO maintaince and A NON SMOKING room with burn hole in the bedspread blanket and sheets,Burn stains on tub and toilet paper holder ready to fall off the wall, We were told a breakfast was provided, ONLY COFFEE, Wyndham should drop this hotel as it gives the company a bad name. We were very disappointed with our CHoice to pick WYNDHAM . This Super 8 is SUPER BAD!!!!
Stayed 1 night in Apr 2023
Response from Manager on 28 Apr 2023
Hello ALEX,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Joyce

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep Looking
This was the most awful, filithy hotel, and Wyndham should be ashamed of even having this hotel on the market.
Broken
Stains on the rugs. Was like this all over
Rug stains
Broken luggage rack
Stayed 3 nights in Feb 2023
Response from Manager on 27 Apr 2023
Hello Joyce, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

4/10 Poor

Rodney

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Manager on 19 Apr 2023
Hello Rodney,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Estive

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 6 Apr 2023
Hello Estive, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Jianqiu

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, blocked toilet, no breakfast as agreed...
Stayed 1 night in Mar 2023
Response from Manager on 4 Apr 2023
Hello Jianqiu, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Aylissa

Stayed 1 night in Mar 2023
Response from Manager on 28 Mar 2023
Hello Aylissa, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Michael

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sleep in your rental car
This is a property that is at a crossroad! Major renovation or total tear down?
Stayed 1 night in Mar 2023
Response from Manager on 26 Mar 2023
Hello Michael,Thank you for sharing your experience. We truly appreciate the insight regarding our property as well as our renovation. We hope you'll return to see how we continue to improve our service and hospitality.

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Hotel very run down — although advertised, breakfast was not provided
Stayed 1 night in Mar 2023
Response from Manager on 26 Mar 2023
Hello Michael,It means so much to have earned your business. We appreciate the feedback regarding our breakfast. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Sharon

Stayed 1 night in Mar 2023
Response from Manager on 13 Mar 2023
Hello Sharon,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Leah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Looks nothing like the picture appears like in a horror movie and not one guest in the whole place… looks abandoned!
Stayed 1 night in Mar 2023
Response from Manager on 12 Mar 2023
Hello Leah,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

4/10 Poor

Glenn

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Unpleasant experience start to finish. Thank God I was only there 1 night.
Stayed 1 night in Feb 2023
Response from Manager on 28 Oct 2023
Hello Glenn,We're sorry to hear about your disappointing stay. Please share more details so we can address your concerns promptly.

6/10 Okay

Neil

Disliked: Cleanliness, property conditions & facilities
Don’t stay here
The room had broken towel bar the shower door would not shut had to use the keycard to close the door the toilet was too low to the floor. This motel needs a complete overhaul
Stayed 1 night in Feb 2023
Response from Manager on 13 Feb 2023
Hello Neil, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on 8 Jan 2023
Hello Maria,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Malgorzata

Stayed 2 nights in Dec 2022
Response from Manager on 30 Dec 2022
Hello Malgorzata,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Guy

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t waste you money
Very poorly maintained hotel
Stayed 1 night in Jun 2022
Response from Manager on 30 Jun 2022
Hello Guy, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Latoya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run…. Sleep in your car
Upon arriving the the hotel looked so run down compared to the hotels around. Upon entering it reeked of that filthy cigarette smell but the website said none smoking. Checked in with the most unfriendly security person when my mind said turn around but I couldn’t get a refund so I had no choice. Once I entered the room I was afraid to take my things out my suitcase. I started checking for roaches and bed bugs immediately. The bathroom was was so nasty they toilet seat look like it hadn’t been changed in years…. Ugh!!!! The towels were even discolored luckily I had my own. There was holes in the wall the covers had cigarette burn holes. I wish I could have gotten my money back or a credit to go somewhere else. I will never book anything affiliated with WYNDAM again
Stayed 1 night in May 2022
Response from Manager on 13 Jun 2022
Hello Latoya,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 Terrible

Claude

Stayed 2 nights in May 2022
Response from Manager on 26 May 2022
Hello Claude, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

10/10 Excellent

Douglas

Stayed 1 night in May 2022
Response from Manager on 7 Aug 2022
Hello Douglas, We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

2/10 Terrible

Marie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the worst place I’ve experienced. Couldn’t even stay there due to the room being unsafe aside from filthy dirty. Smoke alarm was sitting on the dresser.
Stayed 2 nights in Mar 2022
Response from Manager on 23 Mar 2022
Hello Marie, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

2/10 Terrible

Beatriz, St cloud

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice very helpful but they hotel it was horrible it was dirty it was old my seats had holes of cigarettes burns the toilet move every time they use it down it was disgusting I had no the choice by spend the night in there is a shamed and management is not doing anything to make that place better and I pay $180 for something that is not even worth 20
Stayed 1 night in Mar 2022
Response from Manager on 23 Mar 2022
Hello Beatriz,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Brian

Stayed 1 night in Mar 2022
Response from Manager on 12 Mar 2022
Hello Brian, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

2/10 Terrible

Jerome

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay some place else
The worst hotel I have ever stay at. Dirty and disgusting. When I ask to have the room serviced, maid roll her eyes and said she would but when I return the room was untouched. Stay some place else!!!
Stayed 4 nights in Feb 2022
Response from Manager on 1 Mar 2022
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Dirty. Moved rooms two times. Pee on the carpet and rubber gloves left in the room. Moves rooms and that one had cigarette holes in bedsheets and whole room smelled like smoke even though it said no smoking. So tired didn’t ask for another meal but would not recommend this hotel. And I’m not picky
Stayed 1 night in Feb 2022
Response from Manager on 27 Feb 2022
I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 Terrible

Michelle

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I have never been in such an atrociously disgusting hotel in my life. The ceilings were caving in, the carpets looked like they were uncleaned murder scenes, the bedding had burn holes, stains, they were clearly not changed, there was bad food still in bags, and hair stuck to sticky remnants never cleaned in the mini-fridge, I can't even go on describing the filth there. They showed us another room which was dirtier than the first, and the mgr just closed the door without even walking in. It was like taking a tour of American Horror Story. Of course, we DID NOT stay there. We got out fast.
Stayed 1 night in Feb 2022
Response from Manager on 23 Feb 2022
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Rodely

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very duty , not comfortable.
Stayed 3 nights in Feb 2022
Response from Manager on 19 Feb 2022
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

2/10 Terrible

John

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Was unclean and unsafe...had to leave property immediate after getting to room as was so unsanitary...I will be requesting a refund as I did not use room at all.
Stayed 1 night in Feb 2022
Response from Manager on 9 Feb 2022
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

2/10 Terrible

Riza

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and advertised free complimentary breakfast but no more breakfast rooms are smell bad and dirty every time when they changed sheets its smell bad and hair all over save your miney and go somewhere else
Stayed 9 nights in Dec 2021
Response from Manager on 5 Jan 2022
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

8/10 Good

Ismael

Travelled with family
Disliked: Property conditions & facilities
Hallways smelled weird, bathroom door did not lock, there was no room safe or front desk safe offered. The front desk staff was friendly and helpful, and changed our room keys on the spot when they did not work. Overall okay experience, cannot complain for the low prices.
Stayed 2 nights in Dec 2021
Response from Manager on 5 Jan 2022
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff as well as our front desk. We hope you will return so that we can provide you an even superior experience.

2/10 Terrible

Bibiana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They was really dirty and ugly inn
Stayed 1 night in Dec 2021
Response from Manager on 28 Dec 2021
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

4/10 Poor

Travis

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the place was run down and dirty.
Stayed 1 night in Dec 2021
Response from Manager on 15 Dec 2021
Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with less service contact. We hope to have a chance to serve you as a guest again in the future.

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs an overall improvement in general
Stayed 1 night in Nov 2021
Response from Manager on 8 Nov 2021
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Julie, Miami

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought when I saw the Wyndham name associated with it, it would be okay, but it was not! Very old, dirty & in a decrepit state. Burn hole in the sheets, tub faucet running even when not in use. Truly awful! Rude front desk upon arrival too.
Stayed 1 night in Oct 2021
Response from Manager on 23 Oct 2021
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.