I loved the location for this property, many restaurant options and shops and walking distance to most of Florence.
I can't answer to staff and service because other than check in and check out, I didn't see anyone.
cell service is terrible inside the building which wouldn't be a big deal if the wifi worked. I followed the directions displayed in my room to connect to wifi and I only had it working intermittently for a few minutes at a time when I was in my room. When I was checking out I mentioned it and she told me that I should have used another password and it would have worked. how was I supposed to know? I should have asked I guess. It was incredibly frustrating.
anyway, I booked a room with a shared bathroom, it was a first for me, but not a big problem, although I prayed every time I walked down the hallway that it was open and it was. The bathroom was clean every-time I used it, I wish there were hand towels or something to dry when I washed my hands because I never remembered to bring a towel from my room. another note, I stayed here for 5 days and never had my towel replaced, I could have asked someone but never saw anyone. I don't want this to be a negative review. I got a good rate for this room and I loved the location. I would have left as a much happier person if I wasn't dreading the wifi issue everytime I came back to my room. I don't know if I would stay here again, it would depend on my other options and who was traveling with me.