Front of property

Reviews of Il Pitti Soggiorno

Il Pitti Soggiorno
Piazza Dei Pitti 8, Florence, FI

Reviews

8.2

Very good

Rating 10 - Excellent. 129 out of 310 reviews" "
Rating 8 - Good. 112 out of 310 reviews" "
Rating 6 - Okay. 39 out of 310 reviews" "
Rating 4 - Poor. 16 out of 310 reviews" "
Rating 2 - Terrible. 14 out of 310 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a good choice hotel if you like dirty floors, rude manager, leaking radiator/heater and the back doors that are not closing. Stay safe!
Stayed 2 nights in Mar 2024

8/10 Good

Yecenia

Liked: Cleanliness, property conditions & facilities
Nice place but the internet doesn’t work
Stayed 5 nights in Mar 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay overlooking the Pitti Palace. The neighborhood is fantastic. The hotel facilities and staff were wonderful.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s centrality makes this property an immediate choice for me. I loved that we could walk everywhere and that public transportation was also easily accessible. Our room was well equipped with all the basics, and not to mention very clean. Only downside would be the shower; it was VERY small and in need of some remodeling. Apart from that, you can’t beat this place!
Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was directly across the street from the Palace. And in behind the hotel has the most charming streets and plazas with outstanding cafes and restaurants. The staff were so helpful in navigating Florence and suggesting things to do.
Stayed 3 nights in Oct 2023

10/10 Excellent

Effie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the ambiance of the place, large spacious room and the location is very convenient. Staff clean room daily. Only two suggestions for improvements: 1. The toilet is located too close to the shower, don’t really have enough space to sit straight, had to sit sideways. 2. Really appreciate staff to clean and change towel daily, but room doesn’t have a note to hang by the door to refuse cleaning. It would be nice to have that option if you don’t need daily cleaning. Other than that, everything is good. Staff is also very nice and friendly and has an old time charm about it.
Stayed 3 nights in Nov 2023

6/10 Okay

Jerilyn

Travelled with family
Liked: Cleanliness
The room was large, clean and comfortable. The property is in a great location. The biggest issue was that it was noisy. There was a dog that barked every day/night. You could hear people coming and going and their conversations in the hallway in the evenings.
Stayed 7 nights in Nov 2023

10/10 Excellent

Benedicto

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, nice small building. Great customer service.
Stayed 2 nights in Nov 2023

10/10 Excellent

April, Ancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a great location. Thank you for a lovely stay.
Stayed 1 night in Nov 2023

8/10 Good

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Casey

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Good location. Old building experience, two person ride elevator, dark halls, etc.
Stayed 1 night in Oct 2023

6/10 Okay

Theresa

Liked: Cleanliness, property conditions & facilities
I loved the location for this property, many restaurant options and shops and walking distance to most of Florence. I can't answer to staff and service because other than check in and check out, I didn't see anyone. cell service is terrible inside the building which wouldn't be a big deal if the wifi worked. I followed the directions displayed in my room to connect to wifi and I only had it working intermittently for a few minutes at a time when I was in my room. When I was checking out I mentioned it and she told me that I should have used another password and it would have worked. how was I supposed to know? I should have asked I guess. It was incredibly frustrating. anyway, I booked a room with a shared bathroom, it was a first for me, but not a big problem, although I prayed every time I walked down the hallway that it was open and it was. The bathroom was clean every-time I used it, I wish there were hand towels or something to dry when I washed my hands because I never remembered to bring a towel from my room. another note, I stayed here for 5 days and never had my towel replaced, I could have asked someone but never saw anyone. I don't want this to be a negative review. I got a good rate for this room and I loved the location. I would have left as a much happier person if I wasn't dreading the wifi issue everytime I came back to my room. I don't know if I would stay here again, it would depend on my other options and who was traveling with me.

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Clean hotel. Walkable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Arthur

Travelled with partner
Liked: Amenities
Location and price were great! Nothing fancy but nice, clean and the staff were wonderful
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Bof
Sombre , bruyant, pas rassurant, que du thé, pas de café,
Stayed 3 nights in Oct 2023

10/10 Excellent

Shireen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location for our trip and we enjoyed walking around the area. We ate dinner at Osteria le Pietre which was great and got breakfast a few doors down at a nice cafe. It's right across from the Pitti Palace and Boboli Gardens which we did one day.
Stayed 2 nights in Oct 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony
I paid a little extra to get the balcony. It was well worth it.
Stayed 2 nights in Oct 2023

8/10 Good

Jeffrey

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicado, las instalaciones cómodas el baño tenía una ducha pequeña algo complicado para personas grandes. El personal muy amable en la recepción.
Stayed 1 night in Oct 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat the location, good service and good amenities. Only thing I would caution is that the sound proofing isn’t great which wasn’t an issue for me, but if you are very sensitive to noise keep that in mind.
Stayed 4 nights in Oct 2023

8/10 Good

Ming

Liked: Staff & service
The lady at reception is very nice and friendly and helpful. Check-in was quick. The lady also helped us carry the luggage to the room. The room was ok. Bathroom is small and had unpleasant smile, which also entered into the room. The restaurant next door was noisy in the night time.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

2/10 Terrible

Reno

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Converted to hotel Simple undecorated room No window Not even glass of water Awkward and dangerous elavator Mosquito bites Just plain ugly Avoid at all cost Ventilation none
Stayed 3 nights in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Sep 2023

4/10 Poor

michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The walls and doors were thin and you could hear everything from the halls.. including every time the elevator moved. there wasn’t a comforter on the bed, just a top sheet :/
Stayed 1 night in Sep 2023

4/10 Poor

Phyllis

Stayed 6 nights in Sep 2023

10/10 Excellent

Lynn

Stayed 2 nights in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

6/10 Okay

Serge

Stayed 3 nights in Aug 2023

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This condo had the cutest little balcony with the most amazing view of Florence rooftops. I felt like I was in a movie. The room was actually a bedroom along with a small entrance area with access to the balcony. That entrance area was great for a second suitcase and served as a sort of dressing area for us. The bathroom was dated but quite large by Europe standards. The only issue was the water pressure was quite low. The elevator was small but really nice to have since we were on the 5th floor. The location was across from the Pitti courtyard right next to several very nice restaurants and gelato places but it was also very quiet. It was about a 10 minute walk to the main area with the Duomo. It was a nice walk across the famous bridge with all the upscale stores. I do with wish there was a coffee maker - they only had instant but thats also typical in Europe. If you are looking for an authentic feel in a good location and dont mind an older building and some quirks, you will love this hotel.
Stayed 3 nights in Jun 2023

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!! We traveled as a family of 4 with 2 teenagers and our stay was wonderful, the room was ample, clean, with a potent AC for the Summer, and comfortable. The property always smells nice and the staff is very friendly. Walking distance to all the main attractions. The only small issue was the shower, a little challenging to step our since it’s raised, but once you get the hang of it, it’s fine. Also, there is a very modern automated laundromat a couple blocks away (6 min. walk).
Stayed 1 night in Jul 2023

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

carlos

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed in the management staff of this property. Not the general staff or hotel; just management. Bad customer service.
Stayed 1 night in Jun 2023

10/10 Excellent

Viral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location across Palazzo Pitti, quiet rooms, lots of nearby restaurants, and walking distance to the wonderful vistas Florence has to offer, plus highly courteous and helpful staff! Highly recommended!!
Stayed 2 nights in Jul 2023

2/10 Terrible

oscar

Stayed 3 nights in Jun 2023

6/10 Okay

Michele

Stayed 3 nights in Jun 2023

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome room great location
Stayed 2 nights in May 2023

4/10 Poor

Mario

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

Victor

Stayed 2 nights in May 2023

2/10 Terrible

Velenta

Stayed 1 night in May 2023

4/10 Poor

Isaac, Chorley

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Walking into our room it was extremely underwhelming, compared to how I imagined it would be from the deceiving pictures. The moment me and my partner walked in we wanted to make alternative plans. The only positives I can say are, the staff were friendly and polite. The location was good, within walking distance to the centre. And the bed was fairly comfortable. Now onto the negatives. The room was extremely basic and seemed like it was in much need of a revamp. The walls were WAFER THIN, and you could hear absolutly EVERYTHING from surrounding rooms. The door creaked a lot when opening and shutting. The room I was given was on the top floor and you had to climb 7 flights of stairs, or take the lift, which was ancient and needed the doors closing manually everytime you got in or out. So if anyone left them open you would have to take the stairs. You could also hear the lift from the room everytime anyone used it, as it was very easy to slam the doors. The view from the room was non-existent and there was no TV even though there was one on the pictures. Would not recommend staying here, even on a budget, there are better places in the surrounding area if you look hard enough and book in advance.

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pros: the location is wonderful and the property is excellent value for money. The room was big which was handy for sorting luggage. There are lots of places to eat nearby and youre just minutes away from all the sights. Cons: the shower was tiny and really awkward to get in and out. The air con wasnt working (this was common on our trip and may be due to the time of year - May and not yet peak season)
Stayed 5 nights in May 2023

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful. Room was small but bed was comfortable. Very clean. Excellent location! Recommended
Stayed 6 nights in Apr 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ground floor courtyard was lovely. Yes and coffee facilities were good!!
Stayed 3 nights in Mar 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service
Bad customer service
When we got there, there was nobody available at the reception even though on the website they say it's open from 9 to 5, we had to be standing there for a while, calling the number listed here and one written at the door and nobody answered until about 20 minutes later, when whoever answered she sounded upset as if we were bothering them, the person who answered was someone who wasn't at the property and said she was trying to communicate inside. then check in, when the receptionist finally arrived, took way too long because she was texting. She was polite, but it was bothersome. Then we had some situation and had to communicate with them again after check out, again impossible to reach them and they were very rude and didn't help us at all. They didn't have an elevator which was inconvenient after a long, tired day of too much walking. Would not really recommend staying here.
Stayed 1 night in Feb 2023

10/10 Excellent

Lehi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the most beautiful view & such a charming little room to stay for a few days! it was so hard to leave,
Stayed 2 nights in Sep 2022

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Caroline M

Stayed 1 night in Sep 2022
Response from Mandy on 17 Sept 2022
Thank you so much! We are very happy that you enjoyed your stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2022
Response from Mandy on 10 Sept 2022
Grazie

2/10 Terrible

Zurab

Stayed 3 nights in Aug 2022
Response from Mandy on 20 Aug 2022
I have absolutely no idea why you choose to denigrate our business with your extremely low evaluation. We welcome constructive criticism but can do nothing to improve the accommodation we offer when we do not know what the problem was. We did not see you during your three night stay after check in. What were you expecting? You saw the photographs of the rooms when you made your reservation. We are sorry that you clearly did not enjoy your stay and would welcome any clue as to the reasons for the 2 out of 10 rating.