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Reviews of Quadra Key Easy Home In Florence

Quadra Key Easy Home In Florence
Via Di Novoli 87, Florence, FI

Reviews

8.2

Very good

Rating 10 - Excellent. 276 out of 707 reviews" "
Rating 8 - Good. 289 out of 707 reviews" "
Rating 6 - Okay. 87 out of 707 reviews" "
Rating 4 - Poor. 31 out of 707 reviews" "
Rating 2 - Terrible. 24 out of 707 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amr Zaky

Travelled with partner
Liked: Cleanliness
Very warm hospitality and very convenient next to Tram T2 takes you city center or Airport
Stayed 4 nights in Apr 2024

8/10 Good

MIGUEL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very noisy, I didn’t feel safe in the neighborhood
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Very convenient as, although it is outside central Florence, it is an easy 15 minute tram ride straight to all of the sights. Very easy as the tram is right outside the apartments and goes direct to and from the centre. Perfect.
Stayed 4 nights in Oct 2023
Response from Cristiana V on 10 Oct 2023
Dear Stephen,thank you so much to post your great experience in our property!We are very happy to read that all thing was perfect :-)We hope to see you again for your next time in Florence!

10/10 Excellent

CHARLY

Stayed 2 nights in Sep 2023
Response from Lucrezia on 28 Sept 2023
Thank you so much for your excellent feedback!!! :DBest regards from Florence,

10/10 Excellent

Hanqing

Liked: Cleanliness, amenities, property conditions & facilities
Clean and well-maintained property about 20min from old town by tram. Tram station is right down stairs and tram comes every 3-5min. Check-in reception is not in the property so it could be a little hard to find. The staff was friendly and helpful. Check-in was smooth and checkout was self-serviced (rooms have code locks). I believe check-in reception is only open until 7pm. The standard double room is spacious with a kitchen with fridge which is really handy. There is a supermarket about 5min walk away. There are some good dining options around but not as many as in the old town.
Stayed 3 nights in Sep 2023
Response from Cristiana V on 25 Sept 2023
Dear Guest,thank you so much to great feedback on Expedia.com.We are very happy to reicive your review and that you had a good stay in our structure.We hope to see you again for your next time in Florence!Best Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
A great place to stay if it wasn't for the noise
The check-in and the room itself as well as the location were very satisfactory. However, I have never had such a noisy room, even in NYC. The room door directly faces a major street (no further walls), the door does not extend all the way down), and there was a construction site on the other side of the building.
Stayed 4 nights in Sep 2023
Response from Cristiana V on 25 Sept 2023
Dear Guest,thank you to post your experience on Expedia.com.We are very sorry that you had a lot of rpoblems with he noises of strett and also for the constructions site.. for this we can't nothing, started the works last years and finished at thend end of years.. We are sorry!Best Regards,

10/10 Excellent

Olga

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very Friendly personal service was great highly recommended
Stayed 2 nights in Sep 2023
Response from Lucrezia on 1 Nov 2023
Thank you so much!!! :DHoping to have you as our guest as soon as possible,we send you ourBest regards from Florence! :D

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Positives - close to airport with tram nearby (but don’t forget to validate you’re ticket!!!!) Receptionist was lovely and helpful Negatives - Very very noisy area - concrete hard bed - difficult to find (reception is around the block and you have to drag bags back through smelly streets to find the door to accommodation) - very small pokey bathroom.
Stayed 1 night in Sep 2023
Response from Cristiana V on 19 Sept 2023
Dear Guest,thank you very much to post your feedback!Best Regards,

8/10 Good

Numan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was close to the tram stop towards the city centre. Area had a variety of restaurants and cafés.
Stayed 2 nights in Jun 2023
Response from Cristiana V on 27 Jun 2023
Dear Numan,thank you to post your experience on Expedia.com. We are happy to read that you had a good and relaxing stay.Best Regards

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from Cristiana V. on 27 Jun 2023
Dear Janet!Thank you so much to post your great feedback on Expedia.com!Have a nice day and Best Regards.

10/10 Excellent

Zoraya

Stayed 2 nights in May 2023
Response from Lucrezia on 31 May 2023
Thank you so much for your amazing feedback! :DBest regadrs,

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a great property to catch an early morning flight. It was only 7 minutes from the airport car rental facility. Staff was very friendly and communicated often.
Stayed 1 night in May 2023
Response from Cristiana V. on 26 May 2023
Dear Kevin,tahnk you very much to post your great experience on Expedia.com. We are very happy to read your feedback!Have a nice day and Best regards

10/10 Excellent

Mohsin Aiyaz

Stayed 1 night in May 2023
Response from Lucrezia on 14 Jun 2023
Thank you so much for your positive feedback!!! :DHoping to have you as our guest as soon as possibleI send you myBest regards.

10/10 Excellent

Tommaso

Business traveller
Liked: Cleanliness, room comfort
Consigliato anche per famiglie!
Personale gentilissimo e cortese. Le stanze sono accoglienti e la cucina ottima soprattutto se avete bambini.
Stayed 2 nights in May 2023
Response from Cristiana V on 15 May 2023
Gentilissimo Tommaso,la ringraziamo per aver speso il suo tempo nel condividere la sua esperienza presso la nostra struttura.Siamo lieti di aver soddisfatto le sue aspettative.Ci auguriamo di poterla avere ancora come nostro ospite.Un saluto.

10/10 Excellent

Tommaso

Stayed 3 nights in May 2023
Response from Cristiana on 13 May 2023
Gentilissimo Tommaso,la ringraziamo per l'ottimo punteggio condiviso su Expedia.com. Siamo lieti che sia stato tutto di suo gradimento e ci auguriamo di poterla ospitare ancora per futuri soggiorni fiorentini.A presto,

8/10 Good

Juan Manuel

Stayed 5 nights in May 2023
Response from Lucrezia on 11 May 2023
Thank you so much for your amazing feedback!!!Best regards from Florence,

10/10 Excellent

Lalgith

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023
Response from Lucrezia on 4 May 2023
Thank you very much for your excellent feedback!!! :)Best regards,

8/10 Good

Lionel

Stayed 3 nights in Apr 2023
Response from Lucrezia on 4 May 2023
Thank you very much for your positive feedback!!! :)Best regards,

10/10 Excellent

Doug

Liked: Cleanliness, room comfort
This was a bare bones room booked for the early getaway to the airport. It served its purpose.
Stayed 1 night in Apr 2023
Response from Lucrezia on 29 Apr 2023
Dear Doug,thank you so much for your excellent feedback! ;)Hoping to have you as our guest as soon as possible,we send you ourBest regards.

4/10 Poor

Hena

Liked: Property conditions & facilities
Disliked: Cleanliness
I arrived at 11, wrote and called, no response, I had to stay at another hotel and paid 114 euros, while they could give me the code, like they did day after. I want my money back for the night I didn’t stay at Quadre K hotel. Regards
Response from QK Staff on 17 Jan 2023
Good evening. The request can not be satisfied.Kind Regards, QK Staff

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Very bad experience
The hotel and it stuff do not respect a clients. The name of the hotel and the intrance is in the building that is under constructions. the bell was not working so there was no posibility to know where is the new resepcion.we came to hotel after flight and very long drive at nine in the evening.reseption is working up to 19.30 and you can not contact anyone not by phone not by mail not by chat.there is no keys for the rooms only codes.the code was not working and we could not contact anyone from the hotel.also people living near try to help us but they the say that it is always empty. At 23.00 we start to look for other hotel to stay at night.hotel had our phone number availible and did not contact to find out if client arive. Day after we came to look for hotel again because prepaid for three nights we saw anothe turist looking for intrance and looking for help.lucky for them it was not night so they answer in resption and told us where to go .in the reseption they say it is our problem we prepaid so there is nothing the can do. They rude and not polite. We will never stay in this hotel again,there many same price hotels and we sugest for everyone to thing before.
Stayed 3 nights in Jan 2023
Response from QK Staff on 11 Jan 2023
Dear guest,We believe your review is completely inappropriate and misplaced on several aspects:1. The address where the reception is located is well specified on Expedia;2. Always on Expedia, it is specified that the reception closes at 7:30 pm, so in case of "late arrival", you need to contact the hotel directly to organize the self check-in procedure (which you did not) and indeed, we just in the hope that you would be able to take possession of your room even if we had no news from you, we sent you an email to your personal email address with all the necessary instructions that unfortunately you have not read;3. In case of an emergency after reception closing time, there are intercoms for contacting us directly, even remotely, and we have not received any of your calls, so you probably pressed the wrong intercom.We are very sorry that your experience at our property was not positive, but it was not our fault.Best regards,

8/10 Good

Kevin

Liked: Cleanliness
A clean basic place to stay
This is a nice place with easy access and is clean and modern. The room is very basic, absolutely no frills. Just a refrigerator and a TV. The room is a converted apartment with lots of space. The bed was a little hard and the pillows as well. It also had a balcony. We stayed on the 3rd floor. The people at the check in were very helpful and communicated well via Whatsapp.
Stayed 2 nights in Nov 2022
Response from Ilaria on 5 Dec 2022
Dear Kevin, Thank you for posting your feedback. We are glad to hear that you enjoyed your stay in our Apart Hotel.Looking forward to welcoming you soon again. Best regards from Florence.

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very reasonably priced. Staff so friendly and welcoming. Ideal for the occasion.
Stayed 2 nights in Oct 2022
Response from Lucrezia on 2 Nov 2022
Dear Craig,We are glad to hear that you enjoyed your stay in our Aparthotel and we are delighted to read your wonderful reply!We hope to welcome you soon again!Best regards,

6/10 Okay

Jose

Stayed 1 night in Oct 2022
Response from Lucrezia on 2 Nov 2022
Dear Jose,thank you very much for your feedback!Best regards,

10/10 Excellent

Nnenna

Liked: Amenities, property conditions & facilities
My apartment was really clean. Whoever your cleaning staff is please give them a raise for their thoroughness and attention to detail. The receptionists were great. Very friendly and inviting. Overall I had a good time at your establishment. Thanks!
Stayed 3 nights in Sep 2022
Response from Marta on 10 Oct 2022
Thanks for your feedback. It was a pleasure to welcomed you by our apartments. Best regards

8/10 Good

Ami

Stayed 7 nights in Jul 2022
Response from Cristiana on 5 Aug 2022
Dear Guest, tahnk you very much to leave your positive feedback! We hope to see you again for your next time in Florence. Have a nice day and Best Regards.

2/10 Terrible

Judy

Travelled with family
Liked: Cleanliness
Cleaning people are thieves!
Biggest issue: Left behind a Very expensive Ōura smart ring charging in the bathroom (worth $300!). Called one hour after check once realized. Woman who answered showed little interest. Kept saying no one has brought anything up yet. Had to call back and recheck 6 times over next 2 days. Yes, it was my bad for leaving it behind, but cleaning people who did not turn it in were thieves! Impossible to not see it plugged in bathroom for them. Clean enough, not a great location, AC was not strong and no way to change it. My granddaughter also left behind really nice larger bottles of shampoo and conditioner, they never found those either.
Stayed 1 night in Jul 2022

8/10 Good

Greg

Stayed 1 night in Jul 2022
Response from Lucrezia on 29 Jul 2022
Thank you for your kind review! We hope you had a great stay!

10/10 Excellent

Sylvain

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a very pleasant stay at QuadraKey. The property is well maintained, clean and modern. The apartment was roomy with a large balcony. The hotel is close to the tramway station and it took us 15 minutes to get to Florence Historical Center. Parking was easy inside the property for an extra fee. The staff was very nice and welcoming. We will stay there again if we have the chance to visit Florence again.
Stayed 3 nights in Jun 2022
Response from Cristiana V. on 4 Jul 2022
Dear Mr. Sylvain, Thanks to share your experience at Quadra Key ; we are delighted to read your positive reply and hope to welcome you soon again. Best regards,

10/10 Excellent

Pascal

Stayed 6 nights in Jun 2022
Response from Cristiana on 17 Jun 2022
Dear Pascal thank you so much for your positive feedback!! We are happy that you had a good stay in our Property! Have a nice day and Best Regards,

10/10 Excellent

Kishore

Stayed 2 nights in Jun 2022
Response from Cristiana on 17 Jun 2022
Thank you very much for your great review!!! Best Regards and Have a nice day!

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness
Property was generally fine. Staff were friendly. Location is not central, but I knew this going in and it was convenient to airport and city tram (and outside limited-traffic zone). The aircon, a feature advertised, was "not yet turned on for the season". It was quite warm in the evenings so this was a serious defect from our perspective.
Stayed 3 nights in Apr 2022
Response from Cristiana V. on 17 Jun 2022
Dera Benjamin, thank you of your positive feedback!! We hope that you hope a good stay and Best Regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This second experience was better. The first was after hours and required internet and wifi to access the digital process. Very frustrating. This time we arrived early enough for personal communication, and the experience was much better.
Stayed 1 night in May 2022
Response from Cristiana on 26 May 2022
Dear Michael!! We are very happy to read that you had a good and relxing stay! We hope to se you soon! Have a good day and Best Regards

8/10 Good

Iain

Stayed 1 night in Mar 2022
Response from Cristiana on 15 Apr 2022
Iain thank you very much for your positive feedback! We hope that you will came again in our structure. Best Reagards

10/10 Excellent

Michele

Liked: Room comfort
Tutto perfetto
Tutto perfetto, personale speciale e location ideale per visitare Firenze
Stayed 2 nights in Jan 2022
Response from Lucrezia on 11 Jan 2022
Gentilissimo Michele, Desideriamo ringraziarla per il commento di apprezzamento postato su Expedia. Siamo davvero felici per le sue parole rivolte alla gentilezza del personale e siamo lieti che il soggiorno sia stato di suo gradimento. Nell’attesa di riceverla al più presto come nostro gradito Ospite le invio i nostri più sinceri ringraziamenti.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great and convenient place for a family with pet and a car, and friendly staff, just a bit far from center
Stayed 1 night in Dec 2021
Response from Lucrezia on 9 Jan 2022
Dear guest, Thank you for taking the time to express your kind opinion on Expedia: we would of Quadra Key Aparthotel Staff thanks you. Hoping to still have you as our guest, I send my Best regards,

8/10 Good

Katy

Stayed 3 nights in Aug 2021
Response from Lucrezia on 18 Sept 2021
Thank you very much for your feedback!!! Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room.
Stayed 1 night in Aug 2021
Response from Lucrezia on 18 Aug 2021
Dear Guest, we are really glad that you appreciate your apartment! We hope to see you next time that you'll come back to visit Florence! ;) Best regards

10/10 Excellent

Giovanna

Stayed 1 night in Apr 2021
Response from Cristiana on 18 May 2021
Gentilissima Giovanna, la ringraziamo per aver condiviso il suo ottimo punteggio su Expedia. Le auguriamo buona giornata e ci auguriamo di poterla riavere come nostra ospite.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
It’s great service was nice and staff are friendly
Stayed 1 night in Jan 2020
Response from Cristiana on 10 Mar 2021
Dear Guest, thank you very much to condivide your best feedback about your stay in our Structure and for our Staff. We are very happy to read that you had a good stay ! We hope to see you again for your next time in Florence. Have a great day and Best Regards,

10/10 Excellent

Alberto

Stayed 3 nights in Aug 2020
Response from Lucrezia on 2 Sept 2020
Gentilissimo Alberto, grazie mille per il favoloso feedback!!! Speriamo di riaverLa al più presto come nostro gradito ospite per la prossima volta che tornerà a Firenze! Grazie ancora!

8/10 Good

Salvatore

Stayed 1 night in Jun 2020
Response from Cristiana on 21 Jun 2020
Grazie Salvatore!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable, clean and well looked after. Although the room was located beside a fairly busy road, traffic noise was not noticeable in the room. The private balcony (at the rear of the room, away from the road) gave an excellent place to relax with a cappuccino after a busy day's sightseeing. Excellently placed and handy for the new tram route between the airport and the city centre, making travel to either simple, easy and cheap! Last but not least, the staff were very friendly and extremely helpful.
Stayed 5 nights in Mar 2020
Response from Cristiana on 11 Mar 2020
Dear Guest, thank you very much to condivide your experience in our Structure on Expedia.com. Your words reward this sad moment. Thank you very much,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a service apartment. Location: excellent. Just a 2 mins walk from Tram station. and Tram connects you directly to city centre/railway station and Airport. Reception: They closed from 2300 - 0700 hrs. You have to pay euro 4.90/pax/day as city tax when you check-in Facilities: Well maintained apartment. Induction hob, kitchen utensils are provided. One should clean them once used. In a nutshell, you're renting apartment for your holiday stay. The airconditioning was not that good and because of how system works, we had difficulty in setting room temp. Otherwise, nice property for stay.
Stayed 3 nights in Feb 2020
Response from Lucrezia on 3 Mar 2020
Dear Guest, We are glad to hear that you enjoyed your stay in our Aparthotel and we are delighted to read your positive reply. Regarding the airconditioning, we are still in winter so only the heating works and however if you had any problems with it, you could report it at the reception. Thank you for choosing to share your experience with other travelers: we look forward to hosting you again. Best regards from Florence.

8/10 Good

MzAB, Paris

Business traveller, Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
The fact that it was close to the tram .Its okay for the price paid
Stayed 1 night in Feb 2020
Response from Lucrezia on 11 Feb 2020
Dear Guest, Thank you for taking time to express your opinion on Expedia, we would of Quadra Key Aparthotel Staff thanks you. Hoping to still have you as our guest, I send my Best regards,

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here before. Comfortable. Location good for airport and motorway. Good tram link into centre
Stayed 1 night in Jan 2020
Response from Lucrezia on 5 Feb 2020
Dear Iain, Thank you for posting your feedback after your stay at Quadra Key Aparthotel. We are glad to hear that you enjoyed your stay. Looking forward to welcoming you soon again. Best regards from Florence.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Lucrezia on 23 Oct 2019
Thank you so much!!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Property was clean but certainly does not deserve a four star rating Very basic amenities
Stayed 6 nights in Oct 2019
Response from Cristiana on 25 Oct 2019
Dear Rosane, I'm sorry about your words. Thank you very much to post your experiencein our apartment. Best Regards,

8/10 Good

ofer

Travelled with family
Liked: Staff & service, property conditions & facilities
I think that in appartment like this they should give the customer coffee, tea, suger,salt& peper... I fill very unsattified from that lack.
Stayed 2 nights in Oct 2019
Response from Cristiana on 25 Oct 2019
Dear Guest, Thank you very much to leave your experience about your stay in our apartment. Thank for your We thank you for the advice given and we hope to have you again as our Guest.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Lucrezia on 5 Oct 2019
Thank you so much for your positive feedback! Best regards,