We stayed in the apartment adjacent to Hotel Santa Croce which was run by the hotel. The staff could not be more helpful and the apartment was very nice overall -- good air conditioning, quiet, clean, and roomy. The hotel and apartment are located in an ideal part of Florence -- just outside of Piazza Santa Croce and 3-8 minutes walk from Ponte Vecchio, the Duomo, the Uffizi, etc. Again, the staff -- especially Mario -- were very accommodating and helpful.