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Reviews of c-hotels Club

4 out of 5
c-hotels Club
Via S. Caterina Da Siena 11/R, Florence, FI

Reviews

8.4

Very good

Rating 10 - Excellent. 394 out of 1001 reviews" "
Rating 8 - Good. 413 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

RIKA

Liked: Cleanliness, staff & service
駅から大変近く他都市への刊行に最適
Stayed 4 nights in Mar 2024

8/10 Good

Venus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioning.
Stayed 2 nights in Feb 2024

8/10 Good

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, provides cheaper parking option. Very clean. Very nice staff. Located right next to some of the best pasta I have ever had
Stayed 1 night in Feb 2024

8/10 Good

Macide

Travelled with partner
Liked: Amenities
I didn’t like the step when I enter the room. It was dangerous.
Stayed 2 nights in Jan 2024

10/10 Excellent

Nataly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Siang Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Mitra

Travelled with partner
Disliked: Amenities, property conditions & facilities
We stayed for just one night in this hotel; while we were gone out for dinner, my Versace sunglasses was stolen from our room.

6/10 Okay

Marilou

Travelled with partner
No USB plugs Cloth washing service NOT available during WE WC to narrow that the door jam in the sink Window that open on a wall Bed seen in the verge to break Loud noise starting at 7h30 am (hammer, drills, etc.)
Stayed 1 night in Nov 2023

8/10 Good

Marilou

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Personnel super! Bien situé. La porte de la salle de bain n’ouvre pas complètement du à la configuration de l’espace, la fenêtre donne sur un mur, des travaux ont eu lieu dans l’hôtel à partir de 7h30 am sans que nous soyons avisé et c’est indiqué un service de buanderie mais non disponible les week-ends…
Stayed 2 nights in Nov 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Lots of attractions within close walking distance and very close to the train station
Stayed 1 night in Nov 2023

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the train station. Really convenient if you are planning day trips to other cities.
Stayed 2 nights in Nov 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
European holiday
We had an amazing stay albeit the noise at this hotel. The staff at reception were very welcoming and helpful. Room and bathroom were good size- clean and modern. Tea and coffee provided. Also they have free refreshments ie tea, coffee and cake in the lounge area which is a nice change. Location wise - 50m from Santa Maria Novella train station and easy walk to all the touristy areas. Will definitely stay here again if we do ever return to Florence,
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and helpful staff, great location near train station and city central
Stayed 1 night in Oct 2023

10/10 Excellent

TuongVan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel located right across from the main train station and was walkable to most attractions. There is a convenient store located right outside. Staff was friendly and helpful, they cleaned our room everyday even when we left the room later in the day. They even allowed us to keep our luggages there overnight prior to our check in days. The area did not feel the safest due to being near a train station and the sound proofing is not great but I understand it’s an old building. Overall, it is a great value and I would stay again if I come back to Florence
Stayed 4 nights in Oct 2023

6/10 Okay

Valerie

Travelled with family
Liked: Staff & service
It’s a great location being next to the train station and your buses. Not the safest area and a little ways out from the main city central- 10 min walk. Was nice that breakfast was included.
Stayed 3 nights in Oct 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, 2 min from the tram and train station. Comfy, clean and spacious room
Stayed 1 night in Oct 2023
Response from Elisei Stoica - Front Desk on 24 Oct 2023
Dear Cindy,Thank you for taking the time to share your feedback online. We are happy that you enjoyed our central location and the room we assigned you.We can't wait to welcome you back!Best wishes,Elisei Stoica - Front Desk

6/10 Okay

Nessa

Travelled with partner
Liked: Staff & service
This is a convenient hotel for train station & 20 mins from the airport but it’s not a 4 star hotel. Staff were very nice and helpful.
Stayed 1 night in Oct 2023

8/10 Good

Andrew C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Majed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to station but the bathroom are so small and there is no napkins in the room
Stayed 3 nights in Sep 2023
Response from Elisei Stoica - Front Desk on 24 Oct 2023
Dear Majed,Thank you for taking the time to share your kind remarks about your recent stay at C-Hotels Club.I hope that we get the opportunity to welcome you back in the near future. Warm regards, Elisei Stoica - Front Desk

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot
This location is so key, especially if you are planning day trips with the train out of Florence. Literally a 30 second walk from the train station, although this was not bothersome at all during our stay. Staff was efficient and friendly. We would stay here again!
Stayed 2 nights in Sep 2023
Response from Elisei Stoica - Front Desk on 24 Oct 2023
Dear Guest,Thank you for sharing your experience at the C-Hotels Club with us.We are happy to know that the hotel's central location has met your needs.Thank you also for your mention of the hotel staff, it will be a pleasure to share your review with them.We look forward to welcoming you back again soon.Kind Regards,Elisei Stoica - Front Desk

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Florence
This hotel is very conveniently located near the train station and the tram from the airport. It was amazingly quiet in the midst of downtown hustle and bustle. The breakfast is a great way to start the day with a full selection of pastry, eggs. And Italian cuisine. Easy access to everything!
Stayed 3 nights in Sep 2023
Response from Elisei Stoica - Front Desk on 24 Oct 2023
Dear Dennis, Thank you so much for a perfect score! We are pleased you enjoyed our delicious breakfast & facilities, as well as the exceptional location of our property. We do hope that you will visit us once more in the future.Sincerely,Elisei Stoica - Front Desk

10/10 Excellent

brian

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Elisei Stoica - Front Desk on 26 Oct 2023
Dear Brian,Thank you so much for your feedback! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,Elisei Stoica - Front Desk

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient right next to the train station (but not noisy at all). You can walk to the city center in 10 minutes. The staff was very friendly and check in was very quick. The room was a little small but not a true problem. Only one issue: they don’t have an iron and ironing board in every room, and when we requested an iron from the front desk, it didn’t work and they told me all the other ones were already loaned out.
Stayed 3 nights in Sep 2023
Response from Elisei Stoica - Front Desk on 25 Oct 2023
Dear Daniela,Thank you for taking the time to review your recent stay with us. We are glad that you found the location of our hotel to be great and that the team was able to provide great service during your time with us. We inform you that irons in our hotel are on request at the reception and are subject to availability. We look forward to see you again in the future.Warm regards,Elisei Stoica - Front Desk

6/10 Okay

Vivian

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Great location and friendly staff.
Stayed 5 nights in Sep 2023
Response from Elisei Stoica - Front Desk on 26 Oct 2023
Dear Vivian,We appreciate you taking the time to share your experience at the C-Hotels Club. We hope you enjoyed your stay with us and we look forward to see you again in the future.Kind regards,Elisei Stoica - Front Desk

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet hotel right by the station, made it really easy to do day trips. Nicely modernised rooms and friendly staff - also very handy being next door to a supermarket.
Stayed 5 nights in Sep 2023
Response from Elisei Stoica - Front Desk on 25 Oct 2023
Dear Harriet,We are very grateful to you for choosing our hotel and leaving a positive review of your experience. We are pleased that our strategic location, the kindness of our staff, and the quality of our services made your stay a pleasant one and we hope to welcome you, once again, on your next visit to Florence. We take this opportunity to send you our warmest greetings.Elisei Stoica - Front Desk

6/10 Okay

Stephen

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Ideal for the train station, but very average
Chosen for its location to the train station and being one of the few reasonably priced hotels in the area that looked habitable, but still pretty expensive. The hotel was not great value for money. I thought the room was very tired and in need of a refresh. The bathroom didn't seem quite clean, but it could have been the age of the fittings. Front office staff were super friendly and helpful and it is really well located for the station, airport and close to the city centre.
Stayed 1 night in Sep 2023

8/10 Good

Silvat, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Very central location. 5 minutes walk to the main train station and close to other attractions. Very clean.
Stayed 2 nights in Aug 2023
Response from Elisei Stoica - Front Desk on 25 Oct 2023
Dear Silvat,Thank you for your review.We are delighted that you enjoyed the fantastic location of the hotel and its cleanliness. We look forward to welcoming you back soon.Kind regards,Elisei Stoica - Front Desk

10/10 Excellent

Rong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Rong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Elisei Stoica - Front Desk on 26 Oct 2023
Dear Rong,Thank you for the high score. We are glad that you had a wonderful experience with us and hope to see you visit again in the future.Best regards,Elisei Stoica - Front Desk

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and very helpful.
Stayed 1 night in Aug 2023
Response from Elisei Stoica - Front Desk on 26 Oct 2023
Dear Herbert,thank you for sharing your kind review following your stay with us at C-Hotels Club. I am delighted to read that you found our team to be excellent and helpful. They constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. I will be pleased to share your positive feedback with them. We hope to have the opportunity to welcome you back soon. Kind regards,Elisei Stoica - Front Desk

10/10 Excellent

Ruby, Perryville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff especially Daniel have been great
Stayed 1 night in Aug 2023
Response from Elisei Stoica - Front Desk on 25 Oct 2023
Dear Ruby, Thank you for taking the time to share your review following your recent stay at C-Hotels Club. I am pleased that Daniel assisted you during your stay and that you had a wonderful experience. We look forward to welcoming you back.Warm regards, Elisei Stoica - Front Desk

2/10 Terrible

Ibrahim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My room AC wasn’t working and I informed the staff early on in the day before I left the hotel and when I came back that evening it was still the same not working and they said it was working fine but it was clearly not cause it was hot in the room and I heard another person next to me complaining about their AC not working as well but the staff didn’t care. So I went to my room and booked a new hotel at around 9pm and had to move my stuff out to another hotel. And when I was leaving they said the AC in fact was not working in half the building and that they are having someone come to look at it and I said it is too late for that, maybe you should have listened to me early on in the day when I told you instead of waiting till the night. No refund was issued to me. C-Club hotels are terrible.

10/10 Excellent

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I chose this hotel because of its proximity to the train station. But it was so much better than I expected. Spacious room, modern decor, clean. The staff were helpful, professional and welcoming.
Stayed 1 night in Jul 2023
Response from Andrea Masi - Resident Manager on 28 Jul 2023
Dear Donna, we thank you very much for your excellent review! We sincerely hope to have the occasion to welcoming you again in our Hotel Club in Florence. In the mean time, we remain at your complete disposal and we send you our best regards. Andrea Masi Resident Manager

6/10 Okay

Manjeet

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was not a 4 star hotel the rooms are “poorly updated” it was mutton dressed as lamb. Staff very pleasant and helpful. Area around hotel did not feel safe.
Stayed 1 night in Jul 2023

6/10 Okay

Brian, Sterling Heights

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel itself was fine. The issue was my husband forgot money in a drawer. We called after we checked out. They kept asking for the exact amount. We guessed at 150 Euro but weren’t sure. The said they would check and call back. They did not so we called back 3 times before being told they had our money. We drove there the next day. By that time we had figured out we had left over 250 Euros. When we picked it up we they gave us exactly 150.
Stayed 1 night in Jul 2023
Response from Andrea Masi - Resident Manager on 16 Jul 2023
Dear Guest,Sorry to read your negative review.We have received your call in which you declared that you had forgotten 150 euros and 40 dollars in the drawer.It's exactly the same amount that we found and kept in a safe until your husband came to collect it. Your husband counted the money and left. He didn't report any discrepancies in the amount you forgot. Kind Regards,

8/10 Good

Livia Monalisa Santos da

Liked: Staff & service, property conditions & facilities
Very closer to the train station …
Stayed 6 nights in Jun 2023

10/10 Excellent

Mary

Stayed 1 night in Jun 2023
Response from Andrea Masi - Resident Manager on 28 Jul 2023
Dear Mary, we thank you very much for your excellent review! We sincerely hope to have the occasion to welcoming you again in our Hotel Club in Florence: we will be very pleased to reserve for you one of our largest available room. In the mean time, we remain at your complete disposal and we send you our best regards. Andrea Masi Resident Manager

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best thing about this hotel was the service from the staff. Location was perfect a few minutes' walk to everything you need.
Stayed 5 nights in May 2023
Response from Andrea Masi - Resident Manager on 28 Jul 2023
Dear Jennifer, we thank you very much for your excellent review! We sincerely hope to have the occasion to welcoming you again in our Hotel Club in Florence: we will be very pleased to reserve for you one of our largest available room. In the mean time, we remain at your complete disposal and we send you our best regards. Andrea Masi Resident Manager

6/10 Okay

Israel, Chino

Stayed 3 nights in May 2023

2/10 Terrible

Edith

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Lobby is nice and checkin was easy. Everything past that point was awful-small, dirty, dingy and dark bedroom. Bathroom door would not open all the way, hitting the sink. We did not feel safe or that we could spend the night in that room. We had to find another hotel and move there.
Stayed 2 nights in May 2023

10/10 Excellent

Erin

Stayed 1 night in May 2023

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location right next to the train station. Very easy walk to everything right from the hotel. The hotel will hold your bags for free before and after check-in.
Stayed 3 nights in Mar 2023

10/10 Excellent

YUEN FUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Apr 2023

8/10 Good

Ata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient hotel near the main station
Stayed 2 nights in Mar 2023

10/10 Excellent

Alfio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay. Everyone was friendly and helpful. They recommended good restaurants. The room was quiet, had nice amenities, and was close to the main attractions, and train station.
Stayed 3 nights in Mar 2023

4/10 Poor

Alessio

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room was super hot, they changed it and the second room had a problem with bathroom ventilation and stank of sewage. Overall good price and location
Stayed 1 night in Mar 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Sante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Super close to the train terminal. 15 minutes walk to the historic center and other cultural sites
Stayed 3 nights in Feb 2023

10/10 Excellent

Maximiliano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción y un buen precio. Todo queda caminando y estás a un paso de la estación de trenes.