Lobby

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
7815 Senoia Rd, Fairburn, GA

Reviews

8.0

Very good

Rating 10 - Excellent. 403 out of 1005 reviews" "
Rating 8 - Good. 322 out of 1005 reviews" "
Rating 6 - Okay. 143 out of 1005 reviews" "
Rating 4 - Poor. 72 out of 1005 reviews" "
Rating 2 - Terrible. 65 out of 1005 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jaran

Business traveller
Liked: Amenities
It was nice.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Jaran,Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

8/10 Good

Karen

Travelled with family, Travelled with group
Clean and comfortable
Stayed 1 night in Feb 2024
Response from Hotel Manager on 4 Mar 2024
Dear Karen,Thank you so much for your kind words. We are so pleased that you found us a clean and comfortable place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Princeton,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and value. The room was a bit dated.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Feb 2024
Dear Wesley,We're pleased to hear that you appreciated the great location and value during your stay. However, we apologize if the room's dated appearance did not fully meet your expectations. Your feedback is valuable, and we will take it into consideration as we continuously strive to enhance our accommodations. We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Selwin

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Feb 2024
Dear Selwin,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 Excellent

Tanya, Walterboro

Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Feb 2024
Dear Tanya,Thanks for the stay and your appreciation with a five rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Katrena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Feb 2024
Dear Katrena,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 27 Feb 2024
Dear Christina,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

danila, Port Saint Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
Great well kept hotel
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 28 Feb 2024
Dear Danila,Thank you for your positive feedback! We're thrilled to hear that you found our hotel well-kept. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay. Sincerely, Hotel Manager

10/10 Excellent

QUINTILLRIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 28 Feb 2024
Dear Guest,Thanks for the stay and your appreciation with a five rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Larry D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The high ceilings made the rooms look and feel bigger. Nice and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Freda

Stayed 1 night in Dec 2023
Response from Hotel Manager on 27 Feb 2024
Dear Freda,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Dwantavia

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again it was clean and smells really good when we walked into the room. It is a more up to date hotel because sometimes it can be hit or miss. I didn’t eat the breakfast but I saw a lot of people in the dinning area eating.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Customer Service Greet your Custmers
Nice hotel, clean, and very quiet. However, the staff was very rude and unpleasant. They didn't greet customers at all. The breakfast every morning was the same, boring eggs and link sausage. House keeping was Awesome friendly and helpful. A smile and a simple hello goes a long way.
Stayed 5 nights in Dec 2023

2/10 Terrible

Mya

Stayed 2 nights in Dec 2023

10/10 Excellent

Ula

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean!
Staff was very accommodating. Check in was good. Overall service was good.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I had a wonderful stay. The rooms were very clean and large, which is what I wanted. I loved the fitness room filled with weights and the breakfast was okay. I would however like to add that the desk clerks could have been a little bit more warm and a bit more friendly to receive guests.
Stayed 1 night in Dec 2023

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe environment!!! Everyone we encounter was very pleasant and professional. Will come back!!
Stayed 1 night in Dec 2023

4/10 Poor

Comfort

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfort inn Awful Experience
Generally the hotel was clean, the service was very poor. The staff at the front desk refused to check me in at arrival insisting wait till 4 o clock especially because I did not make the reservation from Comfort inn and suite but from Hotels. Com. She checked a customer in right before that came in after me and make a reservation and also the manager is so in friendly and appears very rude.
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites on 13 Dec 2023
Dear Ms. Comfort,Thank you for taking the time to write your review. You were advised of our hotel policies in your group contract for your wedding party. The front desk also informed you of our early check in fee. Our Choice Privileges Elite Diamond members or guests who are extending their stay, do not have to pay for early check in. Therefore, that is the reason for the other guest did not have to pay for early check in. Again thank you for taking the time to write your review and congratulations on your wedding.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on 21 Feb 2024
Dear Valerie,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

George

Travelled with family, Business traveller
It was great stay
Stayed 1 night in Nov 2023

8/10 Good

Kendia

Liked: Cleanliness
Stayed 7 nights in Sep 2023

10/10 Excellent

Javonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was clean and bed comfortable
Stayed 2 nights in Nov 2023

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Valerie

Stayed 1 night in Nov 2023

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Clean, modern, comfy bed, friendly staff and great price.
Stayed 1 night in Oct 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
I stayed at the Comfort Inn Fairburn Ga for 3 nights. The staff was super professional and friendly. Free hot Breakfast was very good and hot. Dining room very clean. The housekeepers were very friendly and tended to my needs. My only complaint is the condition of the tub/shower- the handle wasn't on correctly but after a few minutes i figured out how to get the hot water hot. The shower curtain was barely long enough, they had clearly cut off at least 10" instead of replacing it. I found that very ghetto. Other than that the beds super comfy, had a great night's sleep. Very quiet room. I actually liked the eco-friendly hotel only offering room service on Wednesday. Although my stay was Wednesday thru Saturday I didn't need it. I asked for my trash to be emptied and i exchanged my towels once. Otherwise i liked being left alone.
Stayed 3 nights in Oct 2023

8/10 Good

Cara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Sep 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

PHEDENCIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Carla

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Was told no housekeeping on the weekends. Thats horrible. My room was dirty for the whole weekend.
Stayed 4 nights in Sep 2023

10/10 Excellent

John W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, we will stay again!
Everything was nice! The bathroom was clean, and the rooms. The only thing that I wasnt sure about, were the sheets in the drawer for the pullout bed. They were wadded up. I think they had been used and thrown back in the drawer...I didnt want my daughter to use them.. they realt need to be check for cleanliness each time. Otherwise, we had a great stay, and the staff were awesome! Thank you
Stayed 3 nights in Sep 2023

6/10 Okay

Micah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
the room we had was not very clean, the bathroom floor was nasty. we had the suite to use the pull-out couch only to discover that it was broken. the property could use some renovations and the staff could be a little more friendly. breakfast was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Eithnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

Kenya, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Aug 2023

2/10 Terrible

Elsie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Camila

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect Stay
I have to give them a 5 ⭐️. The service, accommodation, complimentary breakfast, neighborhood, cleanliness, price. It was a very comfortable experience and would definitely stay here again when visiting my family.
Stayed 2 nights in Aug 2023

4/10 Poor

Steven

Disliked: Staff & service, property conditions & facilities
Terrible amenities. No hot water in the shower. Toilet keeps running.
Stayed 1 night in Jul 2023

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Scott, Cantonment

Liked: Cleanliness, staff & service, property conditions & facilities
I booked the property because it was convenient to the interstate. We didn't spend much time at the hotel (Midnight - 8am) but it was fine. The pillows were good and we slept well. Didn't use the shower, any of the facilities, or the included breakfast in our short stay.
Stayed 1 night in Jul 2023

8/10 Good

Jia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they have free coffee and lemon juice water, for the hot weather is good
Stayed 2 nights in Jul 2023

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Shadei

Stayed 1 night in Jul 2023

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Jeri

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I ask for a room close to the elevator for my handicapped mother. We were given a room all the way down to the end of the hall, making it difficult for her to get to, and from the elevator and room. Other than that we were satisfied.
Stayed 1 night in Jul 2023

10/10 Excellent

Deontae

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. 4.5/5 Stars because on the night of check in, no hot/warm water was available at first. After a couple of hours management was able to fix the situation and cut water back on.
Stayed 2 nights in Jun 2023

8/10 Good

Jacqueline

Stayed 1 night in Jun 2023