Exterior

Reviews of Holiday Inn Express London Stansted Airport, an IHG Hotel

3 out of 5
Holiday Inn Express London Stansted Airport, an IHG Hotel
Thremhall Avenue, London Stansted Airport, Bishop's Stortford, England

Reviews

8.0

Very good

Rating 10 - Excellent. 401 out of 1012 reviews" "
Rating 8 - Good. 353 out of 1012 reviews" "
Rating 6 - Okay. 133 out of 1012 reviews" "
Rating 4 - Poor. 65 out of 1012 reviews" "
Rating 2 - Terrible. 60 out of 1012 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jonas

Liked: Cleanliness, staff & service
Clean, nice and good staff, boring food
Stayed 1 night in Mar 2024

10/10 Excellent

georgie

Liked: Cleanliness, staff & service, amenities
Trash and dumpsters and pallets and something making noise in it all night long
Stayed 1 night in Feb 2024

10/10 Excellent

Remell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sherrie

Travelled with family and small children
Reservation made for a family room, was given an unmade family room with a dirty duvet. Had to go back to and ask for a correct room that was made up for a family!
Stayed 1 night in Mar 2024

6/10 Okay

Brian

Standard airport hotel. Close to Stansted mid stay car park with easy airport access. Functional simple clean room with good shower and bathroom facilities. Acceptable breakfast buffet. The hotel does what it says on the tin.
Stayed 1 night in Feb 2024

6/10 Okay

Tererence

Liked: Staff & service
Not clear on how you get to the property from Stansted Airport, had to ask
Stayed 1 night in Feb 2024

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good. Access to Stansted airport was great. Limited amenities in the area beyond McDonald's, Starbucks and a BP station
Stayed 2 nights in Feb 2024

10/10 Excellent

Drew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what you hope for a business trip
Stayed 2 nights in Feb 2024

10/10 Excellent

Evelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Duncan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very small for a family of 4 the cot was not avaliable and in the room i had to ask for it the room was not made up daily towels were not replaced etc. There is a £25 charge when arriving at the hotelmfor the car park as this dies not belkng to the hotel which is mot shares upon booking.
Stayed 2 nights in Jan 2024

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff were great. 👍
Stayed 1 night in Jan 2024

8/10 Good

Emma

Liked: Amenities, property conditions & facilities
Pleasant and convenient
Stayed 1 night in Jan 2024

10/10 Excellent

xiaochi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

eiko

Stayed 1 night in Dec 2023

6/10 Okay

Emma

Travelled with family
I did book a room with two twin beds and pull out however when I got there there was only two beds. I pull out one twin Too tired from travel to complain but was very disappointed
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

I encountered a parking problem!
Stayed 1 night in Dec 2023

6/10 Okay

Victoria, Knighton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked to facilitate travel as this is an airport hotel. Not clear that we needed to pay for parking-very expensive for 2 cars for 1 night. It’s not at all easy to get to hotel by other transport so parking should be included in the rate. Room near entrance and very noisy. Buffet breakfast included and reasonable choice.
Stayed 1 night in Oct 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Mostly all good. Onemoiz
Stayed 1 night in Dec 2023

8/10 Good

Ana-Maria

Stayed 3 nights in Nov 2023

6/10 Okay

John Holm

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dusan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Clean! Beds were extremely comfortable. Quiet! Very welcoming and pleasant staff. Great restaurant, varied menu. Will definitley staff here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a good airport motel, I would definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Stayed 1 night in Dec 2023

10/10 Excellent

Cahir

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023

10/10 Excellent

Rhosabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient and everything was easy!
Stayed 1 night in Nov 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for early morning flight
Stayed 1 night in Nov 2023

10/10 Excellent

LUIS ALFONSO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location if you have to take an early fligth.
Stayed 1 night in Nov 2023

10/10 Excellent

Heather

Stayed 1 night in Nov 2023

2/10 Terrible

michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Smells of poo
Rooms was not cleaned it smells of poo in the room i ask for new room got told no
Stayed 1 night in Nov 2023

8/10 Good

Prabhu

Stayed 1 night in Nov 2023

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel etc very good. The only bad point is the expensive overnight nonsense car park = £14. Apart of that all fine!
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Close to Airport
Overnight stay awaiting a flight early in the morning. Staff were great. Hotel is worn looking and the bed, while fairly comfortable, was concave and the frame was on rollers so moved a bit. We only had one bath towel for 2 of us. Shuttle was £4 each way pp.
Stayed 1 night in Nov 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
located 1 min from APH carpark with free shuttle.
Arrived late from a flight from Prague. No one on reception, waited a while, then lougly shouted 'Hello, anyone there' the lady then came and checked us in. Room as expected however bed not particularly comfortable and started off my sciatica. So little sleep had unfortunately. Breakfast much nicer than expected with lots of choice. The cleaning ladies are too quick to clean tables away, we got drinks, put on table then went to get some food. We wasnt long but our drinks had been cleared away when we returned. Should really have realised 2 mugs of hot coffee and 2 orange juices were not finished. Apart from that all went smoothly.
Stayed 1 night in Nov 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, easy check in and very simple to find bus from Stansted Airport
Stayed 1 night in Nov 2023

10/10 Excellent

Clive, Paphos

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Oct 2023

10/10 Excellent

Laraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Very comfortable and clean, certainly no bed bugs that I could see
Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were all incredible, very helpful and gave great customer service - however the flushes on the toilets didn’t work very well. We were moved from one room, but the same thing happened in the second room.
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023

10/10 Excellent

Adrian

Stayed 1 night in Oct 2023

10/10 Excellent

Rajiv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant arranged for food even beyond the closing time. Very clean
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great all round stay
Stayed 1 night in Sep 2023

10/10 Excellent

KJ

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what I needed. Solid place to stay one night before catching an early morning flight. Nothing fancy, but the check in person was friendly, the water pressure was good, and the complimentary breakfast was a nice little spread (no hot foods).
Stayed 1 night in Oct 2023