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Reviews of Malmaison Edinburgh

4 out of 5
Malmaison Edinburgh
1 Tower Place Leith, Edinburgh, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 441 out of 1007 reviews" "
Rating 8 - Good. 345 out of 1007 reviews" "
Rating 6 - Okay. 134 out of 1007 reviews" "
Rating 4 - Poor. 64 out of 1007 reviews" "
Rating 2 - Terrible. 23 out of 1007 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Athene

Travelled with family
We were 2 in room but only got one hand towel and one bath towel. The choice for dinner was not all that good and took a while to come . Room wasn’t checked for our second night . Good parking and nice area
Stayed 2 nights in Mar 2024

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room, perhaps a little noisy due to its proximity to the lift and stairs, but clean and comfortable. Excellent wifi, nice facilities. Stayed here a few times before, so we know the hotel and like it. Great location for exploring Leith.
Stayed 3 nights in Mar 2024

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Lieth area so much, beautiful cobblestone streets, plenty of amazing restaurants within a few minutes walk from the hotel, right by the water. The staff additionally was so kind a friendly that we chatted for several minutes when checking in. We were even provided with great recommendations for restaurants in the area! Parking on site (and free!) was a huge plus since we had a car in the city during our stay. The rooms were large, beautiful, and clean. We will definitely be back to stay at Malmaison!
Stayed 1 night in Feb 2024

4/10 Poor

Laura

Stayed 1 night in Feb 2024

8/10 Good

Roddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Scott

Stayed 2 nights in Feb 2024

10/10 Excellent

Alasdair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Karrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely and room large and clean.
Stayed 1 night in Feb 2024

8/10 Good

Rebecca

Stayed 2 nights in Feb 2024

8/10 Good

Dany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go-to spot for a stay in Edinburgh
Stayed 3 nights in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

Taslima

Stayed 4 nights in Dec 2023

8/10 Good

Lynn

Liked: Staff & service
Disliked: Cleanliness
Nice stay but could be better
The room was spacious with nice views and a large bed. The bathroom floor needed to be cleaned better there was a smell of urine in the bathroom which wasnt very pleasant. The overhead shower was great. The onsite car park needs more light at night it was difficult to see.
Stayed 1 night in Dec 2023

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leith is great!
2nd stay in a month. First stay had a minor issue but this trip was perfect
Stayed 1 night in Dec 2023

8/10 Good

Surjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Would Stay Agian.
Stayed 1 night in Dec 2023

8/10 Good

Surjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff in this lovely old building.
Stayed 1 night in Dec 2023

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Edinburgh
Large spacious room comfortable bed, no fridge and lack of sockets to plug things in. Apart from that very good
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and location
We had a very relaxing and enjoyable stay at this hotel .
Stayed 1 night in Dec 2023

10/10 Excellent

Jordan

Stayed 1 night in Dec 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely relaxing break, in a lovely setting. Friendly staff, comfortable bar and amazing food in the restaurant
Stayed 1 night in Oct 2023

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improved service, but disabled parking?
We felt that the breakfast staff/service had improved greatly since our previous visit. Staff very friendly and helpful. We had previously been able to park alongside the hotel, but this space is now bollards. They do apparently offer 1 space for disabled parking, but each day it was used so had to park in the hotel car park ,behind the hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Katherine

Stayed 2 nights in Dec 2023

2/10 Terrible

Stuart

Disliked: Cleanliness, staff & service, property conditions & facilities
Tired and bad staff attitude & service
No response to message sent 6 days before ! On arrival total lack of interest / attitude . Hidden fee of £25 for a dog but lots of dog Pooh at the front as hotel provides NOTHING for dogs . Room was tired, blocked sink , and generally not worth the money . Problems happen but ZERO effort to rectify the problem
Stayed 1 night in Dec 2023

10/10 Excellent

Lorna

Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023

10/10 Excellent

Rhetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Staff and restaurant great.great place👍
Stayed 6 nights in Nov 2023

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and good parking
Stayed 1 night in Nov 2023

4/10 Poor

Donald

Travelled with partner
Disliked: Property conditions & facilities
Rooms are a bit shabby and need redone. The lighting in the room was terrible, we only had 2 bedside lamps so it was very dark. Marks on the walls. Shower door didn’t close properly so water leaked everywhere. I requested a room with a bath and the hotel emailed me to say that they would make sure that I had one. This promise was not fulfilled. Overall I would not come back to this hotel, we were pretty disappointed sadly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Milko Rivera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! Good Food and good service! We were very Happy
Stayed 3 nights in Nov 2023

6/10 Okay

David

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Cold room on arrival and a busted toilet seat and as usual, excellent breakfast and a good room
Stayed 2 nights in Nov 2023

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Easy to get tram into town. Extremely comfortable bedroom.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Edinburgh
I love this hotel, anyway, but this time I had a free upgrade to an outstanding room. Brilliant!
Stayed 1 night in Nov 2023

10/10 Excellent

Maureen

Stayed 1 night in Nov 2023

8/10 Good

David

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Always enjoy staying at Mal Maison Leith Edinburgh, Staff friendly and helpful nice rooms really quiet and most of all dog friendly. The only issue I have is the black mold around the silicone in the baths and showers. Simple bleach would sort this very quickly.
Stayed 1 night in Nov 2023

8/10 Good

Gareth

Liked: Cleanliness, staff & service, room comfort
Sunshine on Leith
I believe people go to Edinburgh because it is a great city and neighbouring Leith can be overlooked. It’s changed over the years and now plays host to many many great bars and restaurants. The hotel itself is stunning from the outside. Real character. The staff are great. The only negative was the room we stayed in was a little tried. Curtains falling off rings, soap dispensers not working. Tiny detail really but you’d expect them to be sorted. I recommend Mal Maison and also spending some time in Leith rather than taxi straight into Edinburgh
Stayed 1 night in Nov 2023

10/10 Excellent

Chris, Leicester

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Ross

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Expected a lot more
Really helpful attentive staff. Terrible internet connection which makes working from room hard. Paying for a suite and still finding out that those crisps and chocs in the room aren’t complimentary, almost £5 a pop.
Stayed 1 night in Nov 2023

10/10 Excellent

quesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Annette

Business traveller
Liked: Room comfort
Underwhelmed
From the outside this hotel is stunning and is in a beautiful location, however, i was in a room with an ajoining door (that was locked) but you could still hear the guests talking in the other room, at night the doors in the corridor are constantly slamming, i could not find a thermostate or any instructions to turn down the heating, i think the most disappointing feature for me was the bathroom, i am 5'11" and i had a wash basin that was about 2' off the ground! cleaning my teeth was not very comfortatble, the shower was in a bath with a shower curtain, the electric extractor fan was about 2" away from the shower head, not even sure if this is legal, the shower was unable to maintain a constant temperature, the ceiling above the shower is covered in mould, and the water did not drain from the bath when you were having a shower, the bath filled up, i decided to turn the taps on and try and jet some water down the plub hole, big mistake! the amount of hair that shot up into the bath was disgusting! The continental breakfast is ok, and i ate in the restaurant one evening, again the food was ok, service is slow, the most unpleasant part of the stay was in the main bar, one evening two members of bar staff were having a heated argument in front of guests. such a shame! on a plus side, this hotel is located very close to port of leith tram stop, so not too far to lug your cases, and you can walk to the Royal Ship Britannia.
Stayed 2 nights in Oct 2023

10/10 Excellent

Forbes

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay... Staff were so friendly. Managed to get lots of vouchers for drinks due to opting for no housekeeping and a breakfast offer Also received nice surprise of card and vouchers for birthday
Stayed 2 nights in Oct 2023

4/10 Poor

Ersin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Other than the area around the building, the hotel itself is very dated, rooms are terrible no AC if you needed one. Toilets and bathroom dirty and taps are absolutely nasty.lighting in the room is bad too just a cheap place to stay for few nights
Stayed 3 nights in Oct 2023