First time in my hotel experience I've got downgraded room, and when I pointed out to it, staff reaction was weird - first, they totally agreed with me that it was standard room instead of executive room, which was clearly mentioned in the reservation, second - they didn't have any power to settle it, just brought list of exuses, didn't even suggested any compensation and told me to send an email to hotel's management. Besides, the service desk was very reluctant to respond to simple requests like to change towels etc. The room - altghoug it was a 'standard' room in building annexe attic - didn't have even heat thermostat , and you have to use wall heaters regulators instead - turning them on and off every few hours, along with having depressing furniture and cheap quality beds and matresses. The only advantage of this property is its location - it's literally located 2 min walk from beatiful Gravensteen castle, but other then that it looks like dated and overpriced hotel with tired stuff.