Staircase

Reviews of Hotel Gravensteen

3 out of 5
Hotel Gravensteen
Jan Breydelstraat 35, Ghent

Reviews

8.4

Very good

Rating 10 - Excellent. 188 out of 519 reviews" "
Rating 8 - Good. 240 out of 519 reviews" "
Rating 6 - Okay. 64 out of 519 reviews" "
Rating 4 - Poor. 19 out of 519 reviews" "
Rating 2 - Terrible. 8 out of 519 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ovid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Gravensteen Team on 13 Mar 2024
Dear Ovid,Thanks for the wonderful review! We're thrilled you enjoyed your stay at our historic hotel, loved our service and facilities. Looking forward to your next visit! Warm Regards,

10/10 Excellent

Mieke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Gravensteen on 27 Dec 2023
bedankt voor uw reactie we hopen om u nogmaals te ontvangen

10/10 Excellent

Bruce

Hotel Gravensteen
Amazing, great location great staff great rooms great price
Stayed 2 nights in Dec 2023
Response from Best wishes, Hotel Gravensteen Team on 11 Dec 2023
Thank you for this positive review. We're delighted you had an amazing stay with us! As well you found that our location provided the perfect base for exploring the historic heart of Ghent. Our staff is grateful for your kind words and is pleased that their efforts to provide excellent service were appreciated. It's wonderful to hear that you had a pleasant stay with us and found it good value for money. We hope you will return for another memorable stay.

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right across the st from the castle tram in front of castle essy to use room was barnd new so it was siper clean and stylish very friendly and helpful dtaff
Stayed 1 night in Nov 2023
Response from Team Hotel Gravensteen on 7 Dec 2023
We really appreciatie your positive and enthousiastic review about the location, our resently renovated rooms, cleanliness and staff. Hopefully we'll be welcoming you back again soon! Warm regards

8/10 Good

Nuno

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok
Nice Hotel very central but they had work being done that was a bit disruptive and builders not very tidy.
Stayed 2 nights in Oct 2023
Response from Hotel Gravensteen Team on 31 Oct 2023
Thank you for your time and sharing your positive feedback! It makes us very happy. We are working to improve our product and some rooms will be redesigned. We are very sorry for any inconveniences. We look forward to welcoming you again. Cordial greetings,

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicacion
Stayed 1 night in Oct 2023
Response from Team Hotel Gravensteen on 26 Oct 2023
Dear Yvette, Thank you very much, we look forward to welcoming you again soon.Kind Regards Team Hotel Gravensteen

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Gravensteen Team on 9 Oct 2023
Thank you for your time, and sharing your positive feedback! It makes us very happy. We look forward to welcome you again. Warm regards,

10/10 Excellent

Carmenza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed 2 nighths at the hotel, our room was clean, spacious, little view to channel, we will stay again. We will recommend this hotel.
Stayed 2 nights in Oct 2023
Response from Team Hotel Gravensteen on 7 Oct 2023
Thank you for sharing your positive experience! It makes us very happy and are looking forward to welcoming you again soon!

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Gravensteen Team on 22 Sept 2023
Dear Sue, Thank you for your stay with us and evaluation. We are very delighted receiving the top score! We hope to welcome you again!

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Gravensteen Team on 21 Sept 2023
Thank you for your stay with us and evaluation. We are very delighted receiving the top score! We hope to welcome you again!

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is right across the street from Gravensteen Castle (we looked right out at the castle from our window!) and very conveniently located on a tram stop right in the center of town. The rooms were very clean and well-organized with extensive storage space, very comfortable beds, and rain showers in the updated bathrooms. Common areas were clean and pretty, and the bar was open 24 hours (most of the pubs in the area closed at 11, so this was a nice feature if you're looking for a nightcap.) The desk staff was efficient and polite.
Stayed 2 nights in Jul 2023
Response from Hotel Gravensteen Team on 9 Aug 2023
Dear Todd,Thank you for your positive feedback! We really appreciate that you took the time to describe your satisfying experience with us! Hoping to welcome you again soon,warm regards from

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Hotel Gravensteen Team on 26 Jul 2023
Dear Clive,Thank you for your stay and sharing your evaluation. We are happy you had a nice stay with us. We are looking forward to welcome you again! Best regards

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Hotel Gravensteen Team on 24 Jul 2023
Thank you for your stay and sharing your evaluation. We are happy to learn you had a nice stay. We hope te welcome you again. Best regards,

8/10 Good

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location across the street from the castle. Room was nice but with a disappointing view of an interior parking area
Stayed 2 nights in Jul 2023
Response from Hotel Gravensteen Team on 19 Jul 2023
Dear Abby,Thank you for your stay and sharing your comments. We are very sorry that you are disappointed about the view, but not every room or roomtype can have a view. The best will be to book a "deluxury room" or "suite" (360 view over the city). We hope to welcome you again.

8/10 Good

Mary

Liked: Staff & service, room comfort
The location of this hotel is amazing! We had a very spacious room and bathroom so rrally happy with that. However as its an old building there was no air con! I did ask for a fan and thankfully they had one so this got us through. Our room was facing the busy street so if we were to book again i would request a room not facing this street.
Stayed 3 nights in Jul 2023
Response from Hotel Gravensteen Team on 19 Jul 2023
Thank you for your stay and valuable comments. We are happy to learn you had a nice stay with us. Indeed, within the reservation process you can always add a request such as "quiet room" (room in backyard). We will do our outmost to keep this in account. Once again, thank you for your nice comments and we hope to welcome you again!

10/10 Excellent

Ashish

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was easily accessible by tram from the train station and very close to plenty of bars and places to eat, and a supermarket. The main square and the canal were also a quick walk away. I would recommend this hotel.
Response from Hotel Gravensteen Team on 14 Jul 2023
Dear Ashish,Thank you for your stay and sharing your comments. We are glad to learn that you had a nice stay, would recommend our hotel! We hope to welcome you again!Warm regards,

10/10 Excellent

Christi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly helpful front desk staff and great location.
Stayed 2 nights in Jul 2023
Response from Hotel Gravensteen Team on 14 Jul 2023
Dear Christi,Thank you for your stay and positive feedback about our staff and location. We hope to welcome you again!Warm regerds,

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from team gravensteen on 8 Jul 2023
Dear Guest, thank you for your stay. It makes us very happy to know you had an enjoyable stay with us and are looking to welcome you back soon!

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly helpful staff, all of Ghent on your doorstep. Highly recommend.
Stayed 1 night in Jul 2023
Response from Hotel Gravensteen Team on 6 Jul 2023
Dear Maureen,We very much appreciate your comments regarding your stay in our hotel.It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superbly located hotel in the centre of Ghent with parking.
Stayed 1 night in May 2023
Response from Hotel Gravensteen Team on 27 Jun 2023
Dear Mark,Thank you for your stay and sharing your experience. We are glad to learn you had a nice stay with us. We are looking forward to welcome you again!

10/10 Excellent

Jeffrey, Qormi

Liked: Cleanliness, staff & service, property conditions & facilities
In a wonderful 19th century mansion with friendly staff. Conveniently located in old town. Very good breakfast.
Stayed 1 night in Jun 2023
Response from Hotel Gravensteen Team on 6 Jun 2023
We very much appreciate your comments regarding your stay in our hotel.It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Gravensteen Team on 5 Jun 2023
Thank you for sharing your evaluation! We are happy to read you enjoyed your stay. We hope to welcome you again. Kind regards,

8/10 Good

Jeffrey

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Ideally placed.
Stayed 2 nights in Jun 2023
Response from Hotel Gravensteen Team on 5 Jun 2023
Thank you for sharing your evaluation! We are happy to read you enjoyed your stay. We hope to welcome you again. Kind regards,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Trip
Historic hotel in a great area of Gent. Well worth staying at but care if travelling by car as it is located in a reduced vehicle zone and the cost of overnight car parking is creeping up.
Stayed 2 nights in May 2023
Response from Hotel Gravensteen Team on 5 Jun 2023
Dear, We would like to thank you for the nice score you left us after your stay in our hotel. It is now the case that the center of Ghent is a reduced vehicle zone. Our hotel is located in the heart of Ghent to give you a better experience of the city. As a hotel, we still give you the opportunity to leave your car in our parking lot. In that way you have your car close and safe on site, which is an asset. We ask a reasonable price to park on our parking lot. We are happy to learn you had a pleasant time in our hotel, and in the city of Ghent. We are look forward to welcome you again! Best regards,

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff perfect for a short break
Stayed 2 nights in Apr 2023
Response from Hotel Gravensteen Team on 17 Apr 2023
We thank you for your comments following your stay in Ghent with us.Dear Bruce, It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the most beautiful reward for our staff who work day after day to offer you impeccable service.Thanks again for sharing your evaluatin and warm regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Hotel Gravensteen Team on 17 Apr 2023
Dear Michael,Thank you for your stay and sharing your evaluation. We are happy you to learn you had a nice stay with us! We hope to welcome you again. Best regards,

6/10 Okay

roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in Apr 2023
Response from Hotel Gravensteen Team on 19 Apr 2023
Dear guest,We are happy to learn you had a nice stay with us. Thank you for sharing your evaluation. We hope to welcome you again. Warm regards

4/10 Poor

Boris

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
First time in my hotel experience I've got downgraded room, and when I pointed out to it, staff reaction was weird - first, they totally agreed with me that it was standard room instead of executive room, which was clearly mentioned in the reservation, second - they didn't have any power to settle it, just brought list of exuses, didn't even suggested any compensation and told me to send an email to hotel's management. Besides, the service desk was very reluctant to respond to simple requests like to change towels etc. The room - altghoug it was a 'standard' room in building annexe attic - didn't have even heat thermostat , and you have to use wall heaters regulators instead - turning them on and off every few hours, along with having depressing furniture and cheap quality beds and matresses. The only advantage of this property is its location - it's literally located 2 min walk from beatiful Gravensteen castle, but other then that it looks like dated and overpriced hotel with tired stuff.
Stayed 2 nights in Apr 2023
Response from Hotel Gravensteen Team on 17 Apr 2023
Boris, We are sorry that you had such an experience during your visit in our hotel. We would also like to express that we appreciate that you’ve reported your complaint and take it seriously.Even though we do understand why it might seem misleading our Triple rooms don't really have a " room type " as they are as large as an Executive and the space of the room is one of the main factors that defines the room type. For this reason, we divided the triple rooms into both categories. So to keep it short these rooms can be used as an Executive and a Standard. Fresh towels are put in the room when cleaned by our housekeeping on a daily basis. Our front desk apart from this review is mostly being praised for its service and helpfulness, thus you were provided with fresh towels by the reception. Our matrasses and most of the furniture have been changed during in 2021 and 2022 and are all new, we hope to work on more renovations during the low seasons to keep the rooms updated. As mentioned on all 3rd party websites we do also have 2 buildings. If no preference is sent to us the room assignment will be in either one of the buildings. The temperature of the heater can be adjusted from the heater itself. Every system has his own pro and contra, but if you can adjust by yourselves, we don't see a big problem. Furthermore there is an well working airco system in your room, providing both warm/cold air. It seems problems appear as hotelguests' don't inform themselves, nor visting the website. It could prevent disappointments during the stay. Thank you for stipulating good things, such as location. We hope next time will be better... Best regards,

6/10 Okay

Kim

Disliked: Staff & service
Poor service
We chose this hotel as it said they had parking. They sent us an email to say call them before you enter the pedestrian zone to check if parking was available. We phoned twice and the phone just rang and rang and then cut off. We had to park in the public parking about 5 minutes walk away and carry our bags. When we tried to check in there was no-one on reception. We waited then phoned and heard the phone ring behind the desk but no-one came. Then eventually someone appeared. And their parking had plenty of space which was very annoying, probably as no-one can reach them by phone. They never asked us if we wanted breakfast or at what time so we ate out. I think they are very short staffed. The only place to plug in the kettle in the room is to put it on the floor. The hotel looks impressive from outside but is a bit disappointing inside.
Stayed 1 night in Apr 2023
Response from Raulin on 7 Apr 2023
Dear,We are really sorry that you had such an experience during your visit in our hotel. I would also like to express that we appreciate that you’ve reported your complaint and take it seriously normally someone is available 24/7 at the reception and we answer the phone within the minute. we as a hotel apologize and hope for a better experience in our hotel in the future.Kind RegardsTeam Hotel Gravensteen

10/10 Excellent

LYNN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit
Check in was delayed, but able to leave luggage there until we could check in. Was upgraded to a luxury room which was huge, clean and very comfortable. Breakfast is great with lots of pastries, cheeses and meats to choose from. Staff are friendly. I shall be back for my 3rd visit next year x
Stayed 2 nights in Apr 2023
Response from team gravensteen on 5 Apr 2023
Dear Traveler. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel!

10/10 Excellent

Leslie Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast included.
Stayed 1 night in Mar 2023
Response from Hotel Gravensteen Team on 4 Apr 2023
Dear Leslie Ann,Thank you for your stay and sharing your experience! We are delighted with this nice review.We hope to welcome you again! Best regards,

10/10 Excellent

Eddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Been few times at the hotel and never be disappointed. They offer a range of breakfast.very friendly staff and helpful and it’s right in the heart of Ghent ..
Stayed 4 nights in Feb 2023
Response from Hotel Gravensteen on 16 Mar 2023
Dear EddyWe very much appreciate your comments regarding your stay in our hotel.It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Hotel Gravensteen Team on 7 Mar 2023
Dear Paul,Thank you for this top rating! We hope to wecome you again! Warm regards,

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Room was ok for the price although neither of the TV's (we had a family room) worked on all channels.
Stayed 2 nights in Mar 2023
Response from Hotel Gravensteen Team on 7 Mar 2023
Dear guest,We are pleased to hear that you had a good stay. Thank you for the review.Sorry to hear that the channels on the television didn’t work correctly. If we were notified during your stay, we could have had it checked out for you.To make your stay even more enjoyable.Thank you for notifying us and we will have a look at the television for the future.We hope to welcome you very soon in our hotel.

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. Breakfast was great (though breakfast staff was a bit unwelcoming). Tasteful and comfortable room. Perfect location.
Stayed 2 nights in Mar 2023
Response from Hotel Gravensteen Team on 4 Mar 2023
Dear Alexandra,Thank you for your stay with us and sharing your experiences. We are grateful for this nice review and the compliments! We hope to welcome you again. Warm regards,

4/10 Poor

Conor

Stayed 1 night in Jan 2023
Response from Hotel Gravensteen Team on 17 Jan 2023
Thank youWe can t learn from this poor reaction

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel and nice staff. Good choice for breakfast. Hotel very central and beautiful view of the castle.
Stayed 2 nights in Jan 2023
Response from Hotel Gravensteen Team on 10 Jan 2023
Dear Alison, Thank you for your time and your stay with us. We are delighted with this superb and valuable evaluation! We will share your nice comments with our team. We hope your next visit will be as pleasant as the latest one. Best regards,

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Hotel Gravensteen Team on 21 Dec 2022
Dear Stuart,Thank you for this excellent review. We wish you Merry Christmas and Happy New Year!Warm regards,

10/10 Excellent

Stuart

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great stay as always. Clean, tidy & friendly
Stayed 1 night in Dec 2022
Response from Hotel Gravensteen Team on 10 Dec 2022
Dear Stuart,Thank you for your stay with us!It's always a pleasure to receive positive comments. It's an on going motivation for our staff. Once again, thank you for your superb evaluation.We are looking forward to welcome you again! Warm regards,

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great hotel, great location. Spot on .
Stayed 1 night in Nov 2022
Response from Hotel Gravensteen Team on 26 Nov 2022
Dear Stuart,We are delighted with this superb evaluation! We are looking forward to welcome you again in the near future. We hope your next visit will be as perfect as this latest one. Warm regards,

10/10 Excellent

Glenn

Stayed 2 nights in Oct 2022
Response from Hotel Gravensteen Team on 19 Oct 2022
Beste Glenn,Hartelijk dank om uw ervaring met ons te delen! Wij zijn verheugd te vernemen dat u een TOP verblijf heeft genoten! Wij hopen u in de toekomst opnieuw te mogen verwelkomen! Warme groeten,

10/10 Excellent

Fred

Stayed 2 nights in Oct 2022
Response from team gravensteen on 11 Oct 2022
dear,thank you very much we hope to see you soon again

10/10 Excellent

Karla

Stayed 1 night in Oct 2022
Response from Hotel Gravensteen Team on 10 Oct 2022
Dear Karla, Thank you for this Excellent review and choosing Hotel Gravensteen! It's always nice to receive such a positive feedback! We are looking forward to welcome you again.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and close to everything
Stayed 2 nights in Oct 2022
Response from Hotel Gravensteen Team on 6 Oct 2022
Dear John,Thank you for your stay with us and time! We are very happy with this Excellent review. We are looking forward to welcome you again! Warm regards,

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Rooms at front a little noisy on a Friday night if window left open.
Stayed 2 nights in Sep 2022
Response from Hotel Gravensteen Team on 26 Sept 2022
Dear Jonathan,Thank you for you stay with us and this nice review! We are looking forward to welcome you again! Warm regards,

10/10 Excellent

Murray-John

Stayed 1 night in Sep 2022

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Hotel Gravensteen Team on 5 Sept 2022
Dear Mark, Thank you for staying with us and sharing your experience. We are very happy with this topscore! We hope to welcome you again!

8/10 Good

Radha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Jul 2022
Response from Hotel Gravensteen Team on 30 Jul 2022
Thank you for staying with us and sharing your experience! We hope to welcome you again! Best regards,

8/10 Good

Clive

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SPOT ON
We went to vist the ghent festival & the festival the people & hotel where spot on
Stayed 2 nights in Jul 2022
Response from Hotel Gravensteen Team on 26 Jul 2022
Dear Clive, Thank you for choosing Hotel Gravensteen and sharing your evaluation and picture! We are happy you liked your stay with us and enjoyed Ghent and the festival! We are looking forward to welcome you again ! PS we also have a winter festival. Best regards,

10/10 Excellent

Karl

Stayed 2 nights in Jul 2022