Outdoor pool

Reviews of XCLUSIVE Hotel Apartments

XCLUSIVE Hotel Apartments
Street 17B, Dubai

Reviews

8.0

Very good

Rating 10 - Excellent. 129 out of 390 reviews" "
Rating 8 - Good. 174 out of 390 reviews" "
Rating 6 - Okay. 59 out of 390 reviews" "
Rating 4 - Poor. 14 out of 390 reviews" "
Rating 2 - Terrible. 14 out of 390 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Sadia

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 6 nights in Feb 2022

6/10 Okay

Verified traveller

Stayed 7 nights in Feb 2020

2/10 Terrible

mr, Madison, WI

Travelled with family
Disliked: Cleanliness, amenities
This is the worst hotel I have ever seen in my life. It is so dirty that I left the moment I saw the room condition. The blankets are so dirty that it looked like someone puked on them. The towels were so disgusting as if someone had used them as toilet paper. Don't be deceived by the pictures you see online, the hotel does not look anything like what you see in the pictures. They deducted the cost of the first night although I left immediately. Don't waste your money on this place, you can find much better hotels which cost the same.
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again! This property is infested with cockroaches and is extremely dirty. I complained several times about the cleanliness of the property and the cockroaches and I was simply moved to a room with even more cockroaches. The staff were so unhelpful and rude. I would never recommend this hotel to anyone.
Stayed 4 nights in Sep 2019
Response from Richa Bali on 2 Nov 2019
Dear Guest, Greetings from Xclusive Group Of Hotels!!! Thank you for sharing your experience from your recent stay at the Xclusive Hotel Apartments. Our hotel aims to provide a truly unique experience. Please accept our sincere apologies for the inconvenience caused to you during your stay. We assure you that it will not be repeated in the future. We believe we are the best hotel apartments in Dubai and your feedback means a world to us. Once again I would like to thank you for taking the time out to post your review and we look forward to welcoming you back to our hotel in the future. Thanks & Regards, Richa Bali & Xclusive Team.

2/10 Terrible

Satish, Agra

Travelled with family
Booking confirmation not available had to pay separately at counter
Stayed 1 night in Jul 2019
Response from Richa on 3 Aug 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Average Quality decreasing day by day Staff is great . Staff is giving their best
Stayed 5 nights in Jun 2019
Response from Richa on 3 Aug 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for an extra night at this property because we were arriving early morning and to my surprise they upgraded our room to a 2 bedroom especially that we were traveling with a 3 year old. The rooms are clean, well lit and amazing. The pool is clean and well attended. Sunil the Hotel Manager was very attentive and they are very lucky to have him because any issues I had were resolved expediently and with the highest professionalism. I would highly recommend this property to business travellers.
Stayed 4 nights in Mar 2019
Response from Richa on 27 Apr 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious apartment!!! The pool area was clean and quiet. We didn’t sit in the dining area for any meals so I cannot add any comments about it.
Stayed 8 nights in Mar 2019
Response from RICHA on 27 Apr 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, near the downtown, metro and supermarket. like it
Stayed 2 nights in Nov 2018

2/10 Terrible

Nerubini

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 star hotel for sure
We got to the hotel and there was no rooms available for us. Spent an hour in the lobby. Only good thing is I forgot my wallet in the room and Ravi Shankar actually went out of his way to whatapps me and kept the wallet aside for me.
Stayed 1 night in Nov 2018

6/10 Okay

Natalie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2018
Response from Richa on 11 Aug 2018
Dear Guest, Greetings from Xclusive Group of Hotels!!! Thank you for sharing your experience from your recent stay at the Xclusive Hotel Apartments. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We believe we are the best hotel apartments in Dubai and your feedback means a world to us. Once again I would like to thank you for taking time out to post your review and we look forward to welcoming you back to our hotel in the future. Thanks & Regards, Richa Bali.

10/10 Excellent

Saheed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
It was an amazing experience
Stayed 7 nights in May 2018

4/10 Poor

Victoria

Disliked: Property conditions & facilities, room comfort
Good location
was made to wait from 6am until 2pm then was told i had to move to one of their hotels apartments,...by then i had had enough and just wanted to leave.Finally they made me stay in a room,,,,it was very nice but unfortunately the bed had bed bugs,.....i have scars on my left legs that have became worse than I thought ,I was bitten in my sleep. Iam writing this review so that maybe the hotel can get pest control

6/10 Okay

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
A good stay
The location was good, the staff were helpful and polite, and the premises were reasonably good. However, we were shifted from the Xclusive Hotel Apartments to the Xclusive Casa Hotel Apartments on arrival. On arrival until departure, there were way too many cockroaches in every room to feel the place was clean and after the first cleaner had finished his job, we found plenty of things to complain about afterwards. The premises was surrounded by pounding construction from morning to night, even on the national day holiday. Despite these complaints, we had a good stay. The location was convenient for the beach, shops, and metro. The staff were great; very friendly and helpdul
Stayed 4 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, but clean and friendly.
Needed something cheap and cheerful for two nights during the Dubai 7s with three friends. This apartment, although basic, fitted the bill with two en-suite bedrooms, adequate kitchen, dining area and lounge. There's a small pool with a couple of patio sets and half dozen sunbeds. There's a small gym too, but we didn't use it and it was locked so can't comment. There was a balcony, but not big enough to sit out on. The reception staff and room service staff were friendly and the duty manager was an affable chap. Within walking distance of Spinneys supermarket, with a small cold store opposite the hotel for essentials. There's no restaurant, but there are menus in the room which you can order from through reception. Be advised there are two Xclusive hotels virtually adjacent. Check the address when looking at reviews or getting a taxi.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Wrong room type given, extra fees charged. Room a bit dirty and no view.
Stayed 3 nights in Nov 2017

8/10 Good

Val, California

Liked: Staff & service
Would’ve been a decent stay but roaches
Hotel had roaches!!!!! Was very unpleasant and I wasn’t impressed. Told Front Desk and She Gave Me A Blank Look!!!!!
Stayed 1 night in Nov 2017

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! easy access to Burjuman Mall, Spinneys super market and grocery store and businesses. Friendly service....
Stayed 1 night in Oct 2017

8/10 Good

Sue, Nottingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for Money
If you are looking for good value, this place is ideal. Travelling with a teenager, we needed a hotel with two rooms and the larger hotel rates were extortionate! This place is about a ten minute walk to the nearest Metro stop but this could be quite tiring in the scorching August heat of Dubai. Rooms were large and had air conditioning. The area is relatively safe but there is a lot of building work going on - as there is in all of Dubai! The beds were really comfy and the room was clean. The kitchen was a little basic - you would perhaps struggle to prepare a full meal in it but it was great for breakfast and snacks. We were only staying in Dubai for a few days on our travels so this hotel was perfect for us. A great stay for a short no-frills break that gives value for money.
Stayed 4 nights in Aug 2017

8/10 Good

Juned, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartments in a bustling part of Dubai
Located in the Mankhool area of Dubai. 10-15 mins walk to nearest metro station. Ample restaurants in the vicinity too and a very conveniently located supermarket across the front entrance. The Transfers were done smoothly with a very helpful driver and the check-in was a breeze. We had room 407 a double bedroom with all the useful kitchen stuff the we fully utilised. All of our requests and enquiries were met promptly and professionally by staff with a smile. Having said that the hotel could do with a little refresh. The only negative was that there is currently construction works going on behind the hotel but its out of the hotel control.
Stayed 8 nights in Aug 2017

6/10 Okay

Timothy

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and overrated
It was uncomfortable. Property condition is very bad and construction work was loud at neighbor. Price also is overrated

8/10 Good

Hermilie

Liked: Staff & service, property conditions & facilities, room comfort
Spacious Room
Bath towels with smell of cigarette, not allowed to check out late, no sauna and steam, big room spacious and limited movie channels only no CNN or other English channels option mostly Arabic or indian channels but overall stay is good

6/10 Okay

VARGHESE

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I HAD FACED SERIOUS PROBLEMS DUE TO THE MISUNDERSTANDING BETWEEN ONLINE BOOKING AND HOTEL MANAGEMENT.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

kevin brown, san Francisco,California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Close to metro safe neighborhood....enjoyable staff...was close to mall...i even walked neighborhood at night and felt safe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartments supported with good staff
Good facilities in the apartment which has a good location near to supermarkets, mall and 3 metro stops.

8/10 Good

Nabeel, Lahore, Pakistan

Liked: Room comfort
Nice clean hotel with a grocery store in front
- Stayed there with family for 7 nights. - Requested for early check in before the travel and then again upon arrival at 10:30 but was given the room at 11:30. Family was up all night and dead tired but the front desk did not seem to care and made it sound like a big favor for giving us the room at 11:30 - Requested for a late check out (3 p.m.) on last day. Up till 2 p.m. it was allowed but no extension and again the front desk was not courteous - Parking is tight and doors get scratched - No dining facility in the hotel. Room service is available through another close by Xclusive property - However, overall experience is good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
needs renovation and better cleaning of the rooms
me and my family usually go to exclusive for past 5years but the quality has become bad compare to before, building itself is becoming old and the rooms were not very clean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the the metro and the Airport.
I have stayed here numerous times and it's always excellent.

8/10 Good

Rajesh Kumar, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, mixed stay experience!
We had mixed stay experience at this property. On the positive side, the check-in experience was good. Rooms were quite spacious with clean bed and linens. The rooms were comfortable with adequate AC cooling. All equipments including kitchen were in very good condition. Room WiFi was great - no issues with connectivity and bandwidth. The hotel staff was friendly and courteous. The hotel location is good with a departmental store across the street which suffices for all daily needs. Also Spinny's supermarket and Al Karama market area offering choices of Indian and Asian cuisine restaurants, are at a walking distance from this hotel. On the negative side, we had couple of shopping bags missing from the room which we discovered after the checkout on April 24, 2016. The shopping bags contained AED 210 worth of assortment of dates bought from Abu Dhabi. We brought this to hotel management attention but they expressed their inability to find the missing bags in house keeping or in the room. We did not pursue the matter further after making several calls to hotel front office. Apart from this the stay was very pleasant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, clean and comfortable. Great for short or long stays in Dubai, as all amenities are included. Supermarkets and pharmacy are within walking distance.

10/10 Excellent

Letricia, Texas, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Nice place to rest between our flights. Staff was so friendly and helpful. easy cab ride to museum and shopping

10/10 Excellent

James, Muscat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good stay

6/10 Okay

MA ASUNCION

Liked: Cleanliness, room comfort

6/10 Okay

Michael, Nigeria

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is central. In a good neighbourhood. Staff were respectful and helpful.

6/10 Okay

Mayakarthi, Abu Dhabi

Disliked: Staff & service, room comfort
one of my friends passport(original) and emirates id is not available with him so M/s Xclusive refused to allow us even we showed him the UAE original driving license but they didn't accept so we didn't allow to stay on that day night in xclusive hotels. And also we didn't refund the booking.

6/10 Okay

zafirah, london

Disliked: Property conditions & facilities, room comfort
Basic apartment not great with small children
We had a lot of problems with this place the door handle came off in my hand within 5 mins of being there and the tv in the room was fuzzy. The balcony door wasn't locking and my 2 year old kept opening the door which I was worried about, they fixed the next day! The air conditioning was causing the ceiling in bathroom to drip we had to use buckets. There are no facilities for pushchairs to get in and out of the hotel forget it if you have a wheelchair they only have a very steep looking slide which is for suitcases apparently! I tried to go down first time with my son and had to hold on to the railing and still slide down. Was annoying to have to find someone to help all the time. The staff are not as efficient as they should be we called for a porter to take out bags when we left and they took so long we did it ourselves. We left the sign for the apartment to be made and went out for around 5 hours came back and they were just cleaning the room and couldn't get in and relax and feed the baby. Was stressful. You have to wash the dishes yourself, they don't give you bottled water every day as other places do . No facilities for breakfast and a very small lobby area. A very basic apartment cheap and affordable nothing special. I asked to move somewhere else as it wasn't suitable to my needs but they refused to give my money back so we didn't enjoy our stay. I would of rather paid the extra to stay somewhere more comfortable. Wouldn't come back again.
Steep slope
Dripping bathroom

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very happy to stay in this hotel people are helpful and service was good thank you for that

8/10 Good

Jay, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD LOCATION
It was a very good location where you can reach easily to supermarket, metro station and shopping centre

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Value for money
I have stayed at this hotel many times. It is the best value you can get based on what the offer location and price. I will stay there again

10/10 Excellent

P.PRIYA, San diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway
It was fantastic.great service

8/10 Good

Martin, london

Liked: Staff & service
Cheap for the space
We got a larger room than booked. It is usable for a group or family. Much cheaper than a hotel.