2 indoor pools, 15 outdoor pools, pool loungers

Reviews of Jumeirah Mina A Salam

5 out of 5
Jumeirah Mina A Salam
Madinat Jumeirah, Al Sufouh Rd, Dubai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 810 out of 1003 reviews" "
Rating 8 - Good. 121 out of 1003 reviews" "
Rating 6 - Okay. 39 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Stayed 4 nights in Jan 2024

10/10 Excellent

Yusra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel, outstanding service. Loved it very much
Response from Maricel Valendez on 2 Feb 2024
Dear Ms. Yusra, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

6/10 Okay

Aliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good conditions but didn’t receive any benefits as VIP members
Stayed 4 nights in Jan 2024
Response from Maricel Valendez on 29 Jan 2024
Dear Ms. Aliya, Thank you so much for your comment and for rating us. We sincerely apologize for the shortfalls you experienced during your visit.Rest assured that we will look into the matter and will take appropriate action.We hope to welcome you back soon to rectify your experience with us. Kind regards,Mina A'Salam Management

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Maricel Valendez on 17 Jan 2024
Dear Julie, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

4/10 Poor

Alexey, Sankt Peterburg

Stayed 2 nights in Dec 2023
Response from Maricel Valendez on 21 Dec 2023
Dear Alexey, Thank you so much for rating us. We sincerely apologize for the shortfalls you experienced during your stay.We hope to welcome you back soon to rectify your experience with us. Kind regards,Mina A'Salam Management

10/10 Excellent

L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Maricel Valendez on 18 Dec 2023
Dear L,Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

AlJoharah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Maricel Valendez on 13 Nov 2023
Dear AlJoharah, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Haitham

Stayed 3 nights in Oct 2023
Response from Maricel Valendez on 9 Nov 2023
Dear Haitham, Thank you so much for rating us. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A'Salam!Kind regards,Maricel ValendezPA to the GMMina A'Salam

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Maricel Valendez on 10 Oct 2023
Dear Mr. Steven, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

4/10 Poor

Georgescu

Liked: Cleanliness, property conditions & facilities
The rooms are very smalls
Stayed 3 nights in Sep 2023
Response from Maricel Valendez on 9 Oct 2023
Dear Georgescu,Thank you so much for your comment and for rating us. Looking forward to welcoming you again soon.Kind regards,Mina A'Salam management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Traditional Arabic-style hotel
If you want the best beach with Burj Al Arab view stay at a Jumeirah property here! Still after all these years the Burj Al Arab looks stunning from the beach. Our room was a bit dark as its rather an old-fashioned hotel - however amazing facilities. The best is that you can use all the Jumeirah facilities - so we chose the pool of Al Naseem as the others had a bit of construction going on. So many staff everywhere to help which is really helpful
Stayed 2 nights in Sep 2023
Response from Maricel Valendez on 26 Sept 2023
Dear Guest, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Maricel Valendez on 24 Oct 2023
Dear Ms. Laura, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Azeem

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staying here was an amazing experience. Attention to detail and guest relations were the best I have ever experienced in the entire world.
Stayed 4 nights in Sep 2023
Response from Maricel Valendez on 25 Sept 2023
Dear Azeem, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Sidni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch service
Stayed 5 nights in Sep 2023
Response from Maricel Valendez on 21 Sept 2023
Dear Sidni,Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A'Salam!Kind regards,Mina A' Salam Management

10/10 Excellent

Carl

Liked: Cleanliness, property conditions & facilities, room comfort
Always faultless!
This resort always lives up to expectations. Amazing service, great food and drink throughout, a beautiful setting with friendly and courteous staff throughout. Absolutely faultless.
Stayed 3 nights in Sep 2023
Response from Maricel Valendez on 20 Sept 2023
Dear Carl, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A' Salam!Kind regards,Maricel ValendezPA to the GMMina A' Salam

10/10 Excellent

Nazia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying in Jumeriah hotels as it’s beautiful place with nice beach access , souk nearby and wild wadi park is also accessible .
Stayed 5 nights in Jul 2023
Response from Maricel Valendez on 18 Sept 2023
Dear Nazia, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

2/10 Terrible

Mamode A

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Maricel Valendez on 13 Sept 2023
Dear Mamode, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We sincerely apologize for any shortfalls you experienced during your stay. We look forward to hosting your stay once again to rectify your experience with us. Thank you for choosing Jumeirah Mina A'Salam! Kind regards,Maricel ValendezPA to the GMMina A'Salam

10/10 Excellent

Zhanar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and service have been fantastic. I loved the e-butler on WhatsApp. The response has been immediate. Truly makes the stay wonderful. No need to call or ask. Just a text message away.
Stayed 6 nights in Aug 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Zhanar,Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

KELLIE Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Kellie, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Just simply amazing
Stayed 4 nights in Aug 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Anthony, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Shakir

Stayed 1 night in Aug 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Shakir, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Another superb stay with Jumeirah group in Dubai. Warm welcome, spotless room, outstanding facilities. Every detail catered for. You simply can't ho wrong with a stay here. Thank you Mina A Salam
Stayed 4 nights in Aug 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Sue, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Xiaoming

Liked: Cleanliness, staff & service, property conditions & facilities
The people are amazing here
Stayed 3 nights in Aug 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Xiaoming, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

6/10 Okay

Aran, Leicester

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel and complex was great but on our second night my son's foot was badly cut in the family pool. There were hundreds of damaged mosaic tiles in the pool and a piece of tile wedged into my son's toe. The onsite doctor had to come and remove the lodged tile piece from his toe. This ruined our experience and our last night at the hotel. My son received a get well soon card from staff and that was all. The pool was very dangerous and unsafe, I took pictures and showed them to staff and was told someone would look into the incident but never heard back.
Stayed 2 nights in Jul 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Aran, Thank you so much for your comment and for rating us. We sincerely apologize for the incident related to your son. Rest assured that we will look into the matter with the team and take appropriate action. Kind regards,Mina A'Salam Management

4/10 Poor

Mick

Disliked: Staff & service
Stayed 8 nights in Aug 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Mick,Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Junqiao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best luxury resort experience I ever had.
Stayed 1 night in Aug 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Junqiao, Thank you so much for your comment and for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

4/10 Poor

Ammar

Stayed 2 nights in Aug 2023
Response from Maricel Valendez on 4 Sept 2023
Dear Ammar, Thank you so much for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Maricel Valendez on 28 Jul 2023
Dear Christopher,Thank you for rating us. Looking forward to welcoming you back soon.Kind regards,Mina A'Salam Management

6/10 Okay

Abdulla

Liked: Cleanliness
Disliked: Staff & service
Staff are under trained. Hospitality is not something they know. Any service you request is delayed. This property has fallen under my expectation due to its employees and management. Such a beautiful could do much better with a good management.
Stayed 2 nights in Jul 2023
Response from Maricel Valendez on 20 Jul 2023
Dear Abdullah, Thank you for taking the time to complete our survey. Please accept our apologies for the shortfalls that you experienced during your stay. Rest assured that we will be looking into the matter.We hope to welcome you back soon to rectify your experience with us. Kind Regards,Mina A'Salam Management

10/10 Excellent

PHILIP

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort style complex. Faultless, friendly, multilingual very helpful staff.
Stayed 2 nights in Jun 2023
Response from Maricel Valendez on 7 Jul 2023
Dear Philip,Thank you so much for your wonderful comment. We hope to welcome you again soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Ruben

Stayed 4 nights in Jul 2023
Response from Maricel Valendez on 11 Jul 2023
Dear Ruben,Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Geraldine

Stayed 7 nights in Jun 2023
Response from Maricel Valendez on 25 Jul 2023
Dear Ms. Geraldine,Thank you so much for rating us. We hope to welcome you back soon.Kind regards,Mina A'Salam Management

4/10 Poor

Conor

Stayed 7 nights in Jun 2023
Response from Maricel Valendez on 25 Jul 2023
Dear Mr. Conor, Thank you so much for rating us. We hope to welcome you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

Kabir

Stayed 3 nights in Jun 2023
Response from Maricel Valendez on 20 Jul 2023
Dear Kabir, Thank you for taking the time to complete our survey. We look forward to welcoming you once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A'Salam! Kind Regards,Mina A'Salam Management

10/10 Excellent

Aghdas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Maricel Valendez on 3 Jul 2023
Dear Aghdas, Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional in every way. Without doubt best choice for room decor and comfort, for location. Breakfast is a must with a huge choice of beautifully presented cuisines and above all lovely friendly staff. Loved our stay, wish it was longer.
Stayed 1 night in Jun 2023
Response from Maricel Valendez on 16 Jun 2023
Dear Philip, Thank you so much for your lovely comments and for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

MOHAMAD MARWAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in the town.
Stayed 2 nights in Jun 2023
Response from Maricel Valendez on 13 Jun 2023
Dear Mr. Marwan, Thank you so much for your lovely comments and for rating us. Looking forward to welcome you back to our hotel.Kind regards,Maricel ValendezPA to the GMJumeirah Mina A'Salam

10/10 Excellent

Yousef

Stayed 1 night in Jun 2023
Response from Maricel Valendez on 3 Jul 2023
Dear Yousef, Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management

6/10 Okay

Munirah

Liked: Cleanliness
Response from Maricel Valendez on 5 Jun 2023
Dear Munirah, Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management

4/10 Poor

Ranjana

Stayed 1 night in May 2023
Response from Maricel Valendez on 19 Jun 2023
Dear Ranjana, Thank you so much for rating us. Looking forward to welcome you back soon.Kind regards,Mina A'Salam Management

6/10 Okay

Mohammed

Liked: Cleanliness, staff & service
Disliked: Amenities
Great hotel, however the dining experience but was a challenge the hotel has become to commercialised and busy
Stayed 3 nights in May 2023
Response from Maricel Valendez on 22 May 2023
Dear Mohammed,Thank you for your feedback. We sincerely apologize for the experience you had during your visit.We hope to welcome you back to rectify your experience with us.Kind regards,Maricel ValendezPA to the GMMina A'Salam

10/10 Excellent

Zaven

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. great facility. great location. wonderful upgrade
Stayed 3 nights in Apr 2023
Response from Maricel Valendez on 17 Apr 2023
Dear Zaven Thank you so much for your feedback. Looking forward to welcome you back soon.Kind regards,Maricel ValendezPA to the GMJumeirah Mina A'Salam

10/10 Excellent

Roupen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, elegant, modern and sobre decor, great food, great beach, excellent service and friendly and competent sraff
Stayed 4 nights in Apr 2023
Response from Maricel Valendez on 17 Apr 2023
Dear Roupen, Thank you so much for your very nice feedback. Looking forward to welcome you back soon.Kind regards,Maricel ValendezPA to the GMJumeirah Mina A'Salam

4/10 Poor

Dmitry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have some issues every day. We don’t smoke and our neighbors smoked a lot and we feel like somebody was smoking in our room
Stayed 6 nights in Mar 2023
Response from Maricel Valendez on 28 Mar 2023
Dear Mr. Dmitry,Thank you so much for your comment. Rest assured that your comment will reach the relevant team for action.Looking forward to welcome you back soon.Kind regards,Maricel ValendezPA to the GMMina A'Salam

4/10 Poor

Lovell

Travelled with family
Did not receive the VIP benefit upgrade. Room was so simple and does not feel a 5 star hotel room. Restroom toilet was malfunctioning and the sink was clogged. Not even close to The Palace hotel downtown on where we previously stayed. Not worth what I paid for.
Stayed 6 nights in Mar 2023
Response from Maricel Valendez on 13 Mar 2023
Dear Ms. Lovelle,Thank you so much for your feedback. Please rest assured that we will look into your comments and will address it immediately.Looking forward to welcome you back soon to rectify your experience with us.Kind regards,Maricel ValendezPA to the GMJumeirah Mina A'Salam

10/10 Excellent

Bhairav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After I booked the hotel, I got contacted by Pavlina via Whatsapp. I had booked this stay as a surprise for my wife's birthday. I proceeded to speak to Pavlina regarding my wife's birthday and asked if she could help us with getting us a special room and prepare surprise for her. On arrival, she met us promptly and gave us a complete tour of the hotel and the room. My wife and I were ABSOLUTELY BLOWN AWAY with the reception we received and the room we were given. Not only that, Pavlina had organised a toy for our daughter on arrival and she absolutely loved it. We had such an amazing stay and had multiple requests and contact with Pavlina, of which she went above and beyond for us. She organised a beautiful table arrangement with balloons and cake for my wife's birthday at the Premium Lounge along with surprise cake to our room too. I mean, my wife was in absolute tears of joy and happiness thanks to the great surprises planned by Pavlina and team. I had a last minute request of preparing a bath for my wife in our room whilst we were out so that when we get to the room it is ready for her. She managed to get it organised and a beautiful rose petal decoration and the water was PERFECT warm temperature on arrival. I do not know how she did it.... but she did !
Stayed 5 nights in Jan 2023
Response from Maricel Valendez on 15 Feb 2023
Dear Bhairav, Thank you so much for rating us and for your very nice feedback. Thank you as well for highlighting the services of our colleagues, especially Pavlina.We hope to welcome you back soon.Kind regards,Mina A'Salam Management

10/10 Excellent

MELIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect destination hotel!
Stayed 5 nights in Jan 2023
Response from Maricel Valendez on 25 Jan 2023
Dear Melis,Thank you so much for your comment and for rating us. Looking forward to welcome you back soon.Kind regards,Maricel ValendezPA to the GMJumeirah Mina A'Salam

8/10 Good

Stuart Noel

Stayed 3 nights in Dec 2022
Response from Maricel Valendez on 23 Dec 2022
Dear Stuart,Thank you so much for rating us. Looking forward to welcome you back soon.Best regards,

10/10 Excellent

Sasha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This felt like more than a 5 star hotel! Cannot say enough good things about the service, property, food, beach, etc. everyone is so friendly and happy, we miss this place already! Highly recommend!
Response from Maricel Valendez on 11 Dec 2022
Dear Sasha, Greetings from Jumeirah Mina A'Salam.Thank you so much for taking the time to write a review about your experience with us.We hope to welcome you back soon.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, wonderful hotel, I highly recommend!!!
Stayed 7 nights in Nov 2022
Response from Maricel Valendez on 29 Nov 2022
Dear Anita,Thank you so much for your feedback. We are looking forward to welcome you back.