Property amenity

Reviews of Holiday Inn Express Dubai Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Dubai Airport, an IHG Hotel
Opp. Dubai Int'l Airport Terminal 3, PO Box 35257, Umm Ramool, Dubai

Reviews

7.8

Good

Rating 10 - Excellent. 401 out of 1018 reviews" "
Rating 8 - Good. 320 out of 1018 reviews" "
Rating 6 - Okay. 136 out of 1018 reviews" "
Rating 4 - Poor. 97 out of 1018 reviews" "
Rating 2 - Terrible. 64 out of 1018 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susuana

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect if you’re flying in to Dubai late or very warmth in the morning. They are very flexible and nice.
Response from The Hotel Management on 27 Mar 2024
Dear Valued Guest Susuana,Thank you for staying at Holiday Inn Express Dubai Airport and for taking time to share your great review.I was delighted to read that our Select Service Model hotel met your needs as a smart traveller, our Free Express Start Breakfast, great location, clean and comfortable rooms, free WIFI access and the service provided to you by our polite and helpful staff.It was very wonderful to know that you had a great stay with us.We look forward to welcoming you back to the hotel again soon.With kind regards,

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good free shuttle service to terminals 1 and 3 every half hour. Trip takes ten minutes or less. Perfect hotel for a brief stopover between flights at DXB. Ten minute walk to the “Emirates” stop on the Red subway line if you want to take a quick trip downtown.
Stayed 1 night in Mar 2024
Response from The Hotel Management on 25 Mar 2024
Dear Kenneth, Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

4/10 Poor

Laura

Liked: Staff & service, amenities
Disliked: Cleanliness
The buffet food offerings were not worth the price
Stayed 1 night in Mar 2024
Response from The Hotel Management on 25 Mar 2024
Dear Laura, Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

4/10 Poor

Marina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was rated very highly and i was very hopeful as this trip was for my elder parents. they didnt have help with their luggage and struggled to meet some of their basic needs.
Response from The Hotel Management on 24 Mar 2024
Dear Valued Guest Marina, Thank you for staying at Holiday Inn Express Dubai Airport and for taking time to give us a review. We appreciate your feedback regarding the limited service that we provide. We are a select service Hotel and the Holiday Inn Express concept aims to provide our guests with a hassle-free stay with the comfort and convenience of great rooms, great location, free Express start Breakfast & free Wi-Fi - all at a value price, as we must comply with the international brand standards of Holiday Inn Express. We also provide free scheduled shuttle service to and from the nearest mall for your convenience. We may not have some of the things that you can enjoy from a full-service hotels , but we do make sure that everything basic that you will need for a decent stay is here. I hope that I can convince you to change your mind about another visit to our property. Best regards,

10/10 Excellent

Samer

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Mar 2024
Response from The Hotel Management on 13 Mar 2024
Dear Valued Guest samer,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards

8/10 Good

Mazhar Iqbal

Liked: Cleanliness, amenities, property conditions & facilities
Updated property, nice convenient location, quite and clean surrounding.
Stayed 1 night in Mar 2024
Response from The Hotel Management on 13 Mar 2024
Dear Valued Guest Mazhar Iqbal,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards

10/10 Excellent

Gurcharan

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Hotel Management on 13 Mar 2024
Dear Valued Guest Gurchran,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards,

8/10 Good

Sharon

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Hotel Management on 11 Mar 2024
Dear Sharon,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

8/10 Good

Wuyi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Breakfast is good too. Room is small . Window opens to the wall of other building 8 feet away. Kind of depressing…
Stayed 2 nights in Mar 2024
Response from The Hotel Management on 7 Mar 2024
Dear Valued Guest Wuyi, thank you for taking the time to write your comments, we have taken your comments regarding your arrival experience and shall take it up with the concerned department, we hope to welcome you again to Holiday Inn Express Dubai Airport. Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you. Best regards,

6/10 Okay

Joel

Travelled with family, Business traveller
Good for the budget
Stayed 1 night in Feb 2024
Response from The Hotel Management on 7 Mar 2024
Dear Joel,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

10/10 Excellent

Ng

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near n great transport provided to airport n Dubai mall .. clean n well house keeping 👍
Stayed 2 nights in Mar 2024
Response from The Hotel Management on 7 Mar 2024
Dear Valued Guest NG,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards

10/10 Excellent

Anthony

Travelled with family
Liked: Amenities
Very caring staff good variety foods
Stayed 3 nights in Feb 2024
Response from The Hotel Management on 1 Mar 2024
Dear Valued Guest Anthony,Thank you for staying at Holiday Inn Express Dubai Airport and for taking time to share your great review.I was delighted to read that our Select Service Model hotel met your needs as a smart traveller, our Free Express Start Breakfast, great location, clean and comfortable rooms, free WIFI access and the service provided to you by our polite and helpful staff.It was very wonderful to know that you had a great stay with us.We look forward to welcoming you back to the hotel again soon.With kind regards,

4/10 Poor

Ray

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Hotel Management on 28 Feb 2024
Dear Valued Guest Ray,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

6/10 Okay

charanjit

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Hotel Management on 27 Feb 2024
Dear charanjit,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

10/10 Excellent

MUHAMMAD, SUWANEE

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal hotel for passengers staying near by airport. Good choice and very reasonable price.
Stayed 4 nights in Feb 2024
Response from Hotel Management on 25 Feb 2024
Dear Muhammad, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,

4/10 Poor

Gui-Sun

Stayed 3 nights in Feb 2024
Response from The Hotel Management on 21 Mar 2024
Dear Valued Guest Gui-SunThank you for choosing us for your previous stay and for taking time to write a review.We appreciate your feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

8/10 Good

Nora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport
Stayed 1 night in Feb 2024
Response from The Hotel Management on 24 Feb 2024
Dear Nora, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was amazing
Stayed 1 night in Feb 2024
Response from The Hotel Management on 24 Feb 2024
Dear Andrea, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,

10/10 Excellent

Reeson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the Airport, so near.
Stayed 1 night in Feb 2024
Response from The Hotel Management on 24 Feb 2024
Dear Reeson, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,

8/10 Good

PRAKASH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast. Rooms small.
Stayed 3 nights in Feb 2024
Response from The Hotel Management on 21 Feb 2024
Dear Valued Guest PRAKASH, thank you for taking the time to write your comments, we have taken your comments regarding your arrival experience and shall take it up with the concerned department, we hope to welcome you again to Holiday Inn Express Dubai Airport. Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you. Best regards,

10/10 Excellent

LOURDES

Stayed 1 night in Feb 2024
Response from The Hotel Management on 21 Mar 2024
Dear Valued Guest LOURDES, thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

8/10 Good

jaswant

Stayed 1 night in Feb 2024
Response from The Hotel Management on 21 Mar 2024
Dear Valued Guest jaswant, thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

2/10 Terrible

Harkamal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean and it’s not matching as expected.
Stayed 1 night in Dec 2023
Response from The Hotel Management on 15 Feb 2024
Dear Valued Guest Harkamal, we are sorry to read that your experience did not meet your expectations and would like to assure you that this is not the usual level of service Holiday Inn Express Dubai Airport Hotel prides itself on delivering to its esteemed clientele. We hope to have the opportunity to regain your trust during your next visit to Dubai. Best regards

6/10 Okay

Paul

Travelled with partner
Disliked: Property conditions & facilities
Convenient by the airport
Stayed 1 night in Feb 2024
Response from The Hotel Management on 12 Mar 2024
Dear Valued Guest Paul,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

2/10 Terrible

Rohith

Travelled with family
Disliked: Cleanliness, amenities
Below par standard. Didn’t expect this from this place.
Stayed 1 night in Feb 2024
Response from The Hotel Management on 8 Feb 2024
Dear Rohith,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

6/10 Okay

Maria

Stayed 1 night in Feb 2024
Response from The Hotel Management on 21 Mar 2024
Dear Maria, thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

8/10 Good

Yasmin

Travelled with partner
Liked: Staff & service
Close to the airport and shuttle provided - very convenient for layovers
Stayed 1 night in Jan 2024
Response from The Hotel Management on 5 Feb 2024
Dear Valued Guest Yasmin,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

8/10 Good

Rizwan

Travelled with partner
Need to improve their breakfast menu. Room furnitures need to be cleaned or replaced. Shuttle service to airport and Bus service to malls and beach is a plus.
Stayed 5 nights in Jan 2024
Response from The Hotel Management on 4 Feb 2024
Dear Rizwan, Thank you very much for taking the time to share your review on your recent stay. We pay attention to all comments we receive and work on points highlighted by our guests. Your detailed feedback is indeed very helpful, and we will look into them accordingly. At the same time, We are glad to know the rest of your experience met your expectations. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the nearest future. Best regards,

2/10 Terrible

Supneet

Disliked: Cleanliness, staff & service
Poor service from staff No body lotion no hand wash no shower gel in room sheets were dirty When asked for body wash and stuff I was told it’s there ma’am what are u saying. There yes empty bottles. Room service didn’t come even after calling 3 times and finally going to the lobby to ask for help still no one came to put the towels in the room when needed Zero star experience
Stayed 1 night in Feb 2024
Response from The Hotel Management on 4 Feb 2024
Dear Valued Guest Supneet, we are sorry to read that your experience did not meet your expectations and would like to assure you that this is not the usual level of service Holiday Inn Express Dubai Airport Hotel prides itself on delivering to its esteemed clientele. We hope to have the opportunity to regain your trust during your next visit to Dubai. Best regards,

10/10 Excellent

Jennifer, Mountain Center

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their buffet is awesome!
Stayed 1 night in Feb 2024
Response from Hotel Management on 3 Feb 2024
Dear Jennifer, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,

10/10 Excellent

Ruth

Stayed 1 night in Feb 2024
Response from The Hotel Management on 21 Mar 2024
Dear Valued Guest Ruth,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards

10/10 Excellent

Elena Borisovna, North Port

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Hotel Management on 4 Feb 2024
Dear Elena Borisovna, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good especially breakfast
Stayed 1 night in Jan 2024
Response from The Hotel Management on 30 Jan 2024
Dear Theodore,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your positive feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

6/10 Okay

Rossinie

I didnt like the food.
Stayed 2 nights in Jan 2024
Response from The Hotel Management on 29 Jan 2024
Dear Valued Guest Rossinie, we are sorry to read that your experience did not meet your expectations and would like to assure you that this is not the usual level of service Holiday Inn Express Dubai Airport Hotel prides itself on delivering to its esteemed clientele. We hope to have the opportunity to regain your trust during your next visit to Dubai. Best regards,

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing Unique, Pretty old hotel
Stayed 10 nights in Jan 2024
Response from The Hotel Management on 23 Jan 2024
Dear Jose, Thank you very much for taking the time to share your review on your recent stay. We pay attention to all comments we receive and work on points highlighted by our guests. Your detailed feedback is indeed very helpful, and we will look into them accordingly. At the same time, We are glad to know the rest of your experience met your expectations. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the nearest future. Best regards,

6/10 Okay

Zahid, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Management of this hotel is poor. The hotel was performing a scheduled maintenance of the water system. We were informed of this at check in. There was no water at all for toilet or showering. The was a letter in the room that said the maintenance will begin at 2pm and finish at 6pm. Why did the management make a decision like that when there check in began at 2 pm? Your check out is 10 pm. If they need 4 hr to perform this type of maintenance why not use 10 am to 4 pm. This is very poor management and lack of consideration for the customer. This is an airport hotel and advertised as such. When the customer is traveling and check in, the first thing they need is the bathroom. Very Very poor management and Lack of consideration for the new customer.
Stayed 2 nights in Jan 2024
Response from The Hotel Management on 22 Jan 2024
Dear Valued Guest Zahid, we are sorry to read that your experience did not meet your expectations and would like to assure you that this is not the usual level of service Holiday Inn Express Dubai Airport Hotel prides itself on delivering to its esteemed clientele. We hope to have the opportunity to regain your trust during your next visit to Dubai. Best regards,

8/10 Good

Rajorshi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Underground parking with very tight spaces. Would be helpful to have a bell boy/security guard outside the hotel to point/guide guests to the parking or answer other questions when they arrive.
Stayed 4 nights in Jan 2024
Response from The Hotel Management on 19 Jan 2024
Dear Rajorshi, Thank you for staying at Holiday Inn Express Dubai Airport and for taking time to give us a review.We appreciate your feedback regarding the limited service that we provide.We are a select service Hotel and the Holiday Inn Express concept aims to provide our guests with a hassle-free stay with the comfort and convenience of great rooms, great location, free Express start Breakfast & free Wi-Fi - all at a value price, as we must comply with the international brand standards of Holiday Inn Express.We also provide free scheduled shuttle service to and from the nearest mall for your convenience.We may not have some of the things that you can enjoy from a full-service hotels , but we do make sure that everything basic that you will need for a decent stay is here.

8/10 Good

Paresh

Liked: Property conditions & facilities
Good breakfast and very convenient. Close to airport. 👍
Stayed 1 night in Jan 2024
Response from The Hotel Management on 24 Jan 2024
Dear Valued Guest Paresh, thank you for taking the time to write your comments, we have taken your comments regarding your arrival experience and shall take it up with the concerned department, we hope to welcome you again to Holiday Inn Express Dubai Airport. Once, again, thank you and for recommending our hotel to other travelers and we are always happy to serve you. Best regards,

6/10 Okay

Nilesh

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The food is good
Response from The Hotel Management on 15 Jan 2024
Dear Valued Guest Nilesh,Thank you for choosing us for your previous stay and for taking time to write a review.We appreciate your feedback about the hotel, and we are looking forward in welcoming you back to our hotel.Best Regards,

4/10 Poor

Arshad, Potomac

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from The Hotel Management on 14 Jan 2024
Dear Valued Guest Arshad, we are sorry to read that your experience did not meet your expectations and would like to assure you that this is not the usual level of service Holiday Inn Express Dubai Airport Hotel prides itself on delivering to its esteemed clientele. We hope to have the opportunity to regain your trust during your next visit to Dubai. Best regards,

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Hotel Management on 10 Jan 2024
Dear Valued Guest Francis,Thank you for staying at Holiday Inn Express Dubai Airport and for taking time to share your great review.I was delighted to read that our Select Service Model hotel met your needs as a smart traveller, our Free Express Start Breakfast, great location, clean and comfortable rooms, free WIFI access and the service provided to you by our polite and helpful staff.It was very wonderful to know that you had a great stay with us.We look forward to welcoming you back to the hotel again soon.Best regards,

10/10 Excellent

denton

Stayed 1 night in Dec 2023
Response from The Hotel Management on 10 Jan 2024
Dear Valued Guest denton,Thank you for staying at Holiday Inn Express Dubai Airport and for taking time to share your great review.I was delighted to read that our Select Service Model hotel met your needs as a smart traveler, our Free Express Start Breakfast, great location, clean and comfortable rooms, free WIFI access and the service provided to you by our polite and helpful staff.It was very wonderful to know that you had a great stay with us.We look forward to welcoming you back to the hotel again soon.Best regards,

6/10 Okay

Adam

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from The Hotel Management on 9 Jan 2024
Dear Valued Guest Adam, we are sorry to read that your experience did not meet your expectations and would like to assure you that this is not the usual level of service Holiday Inn Express Dubai Airport Hotel prides itself on delivering to its esteemed clientele. We hope to have the opportunity to regain your trust during your next visit to Dubai. Best regards,

10/10 Excellent

RAHUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Airport
Stayed 1 night in Dec 2023
Response from The Hotel Management on 6 Jan 2024
Dear Rahul, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant is wonderful.
Stayed 2 nights in Dec 2023
Response from The Hotel Management on 6 Jan 2024
Dear Felix, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,

4/10 Poor

Humaira, Dallas

Stayed 1 night in Dec 2023
Response from The Hotel Management on 6 Jan 2024
Dear Valued Guest Humaira, we are sorry to read that your experience did not meet your expectations and would like to assure you that this is not the usual level of service Holiday Inn Express Dubai Airport Hotel prides itself on delivering to its esteemed clientele. We hope to have the opportunity to regain your trust during your next visit to Dubai. Best regards,

10/10 Excellent

Irene Yolander

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from The Hotel Management on 1 Jan 2024
Dear Irene Yolander, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,

10/10 Excellent

Parulben

Stayed 3 nights in Dec 2023
Response from The Hotel Management on 25 Dec 2023
Dear Valued Guest Parulben,We are very delighted to receive your favorable review of your recent stay at Holiday Inn Express Dubai airport.Thank you for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards

10/10 Excellent

SRINATH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Hotel Management on 24 Dec 2023
Dear SRINATH, Greetings from Holiday Inn Express Dubai Airport! We are all thrilled to received positive feedback and high rate from you and thank you for taking the time to share it with us is much appreciated. We’re glad to know that you had a good experience during your stay with us. Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future. Best regards,

6/10 Okay

Jane

Liked: Cleanliness, staff & service
Some buffet vegetables and fruits not fresh.
Stayed 1 night in Dec 2023
Response from The Hotel Management on 24 Dec 2023
Dear Jane, Thank you very much for taking the time to share your review on your recent stay. We pay attention to all comments we receive and work on points highlighted by our guests. Your detailed feedback is indeed very helpful, and we will look into them accordingly. At the same time, We are glad to know the rest of your experience met your expectations. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the nearest future. Best regards,