Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards,Anura MathaiDirector – New Initiative

Dear Guest, Thank you for sharing your most encouraging feedback. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards,Anura MathaiDirector – New Initiative

Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards,Anura MathaiDirector – New Initiative

Dear Guest, I was very disappointed to read that a valued guest has left our hotel with such strong feelings of discontent, please accept my sincere apologies for any inconvenience caused in regards to your experience with our Food and Beverage team and the points which you have raised in your comments. We have treated your feedback with the seriousness it deserves and has been addressed with the team through corrective measures in line with our expectation of continuous improvement. I can assure you that your experience is not in line with our usual level of guest satisfaction, as reflected by the mostly positive comments we receive through all online reputation channels and I sincerely hope that you will give us another opportunity to restore your confidence in our hotel. Warm Regards, Anura MathaiDirector – New Initiative

"Dear Guest,Thank you for taking the time to post your positive rating on Expedia Community.I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not-so-distant future.Warm Regards, Anura MathaiDirector – New Initiative"

Dear Guest,Thank you for taking the time to share your positive review of our hotel. I am very happy to read that you had an “excellent” overall stay with us and I am very proud to read that you have described our family members as friendly. I will be sure to share your compliments with the team personally and we look forward to welcoming you back in the not-so-distant future.Warm Regards, Anura MathaiDirector – New Initiative

"Dear Guest, Thank you for taking the time to post your positive rating on Expedia Community. I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not-so-distant future. Warm Regards, Anura Mathai Director – New Initiative"

Dear Guest, Thank you for taking the time to post your positive feedback on Expedia Community. I acknowledge your comment regarding towels and I can confirm that your feedback has already been shared with our Housekeeping leader who is tasked with making improvements in all aspects. Your profile has however been updated to reflect your experience and for our future reference and attention. Overall, I am delighted that you had a great experience with us as indicated by your rating of 10 and I am pleased that you found your apartment to have been nice. We look forward to welcoming you back soon for another visit. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, I was very disappointed to read that a valued guest had left our hotel with such strong feelings of discontent. Please accept my sincere apologies for any inconvenience caused in regards to the points which you have raised in your comments and I would like to take this opportunity to respond. We have contacted you in order to clarify further your experience and you have told us that the reason for your feedback was in regards to your interaction with our Front Desk team on arrival specifically for our policy and procedures and I can confirm that our Front Office Leader has already addressed this matter with the team through corrective measures in line with our expectation of continuous improvement. Furthermore, you also mentioned that we did not meet your expectations in regards to the condition of your apartment and I can confirm that our Executive Housekeeper has already rectified these issues and has reiterated our expectations to the Housekeeping team through refresher training on the delivery of standards, however, I do hope that you had a chance to report these matter during your stay as I would have expected our team to have resolved it for you immediately. I can assure you that your experience is not in line with our usual level of guest satisfaction, as reflected by the mostly positive comments we receive through all online reputation channels and I sincerely hope that you will give us another opportunity to restore your confidence in our hotel. Warm Regards, Anura Mathai Director – New Initiative

"Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards, Anura Mathai Director – New Initiative"

"Dear Guest, Thank you for taking the time to post your positive rating on Expedia Community. I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not-so-distant future. Warm Regards, Anura Mathai Director – New Initiative"

"Dear Guest, Thank you for sharing your positive feedback on Expedia Community. I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not-so-distant future. Warm Regards ANURA MATHAI Director - New Initiative

"Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards ANURA MATHAI Director - New Initiative

"Dear Guest, Thank you for taking the time to post your positive rating on Expedia Community I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not so distant future. Warm Regards, Anura Mathai Director-New Initiative

Dear Guest, Thank you for sharing your positive feedback on Expedia Community. I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not-so-distant future. Warm Regards, Tejas Halbe Hotel Manager

Dear Guest, Thank you for taking the time to post your feedback on Expedia.com. Please accept my sincere apologies for any inconvenience caused in regards to the condition of your apartment. Due to the COVID 19 protocol in place to protect our guests and staff, we were not able to attend to your concerns as soon as you raised them and had to wait for your negative covid 19 test results before we could respond. I can confirm that this is not acceptable on our part and is not in line with our usual service and product standards. Our Executive Housekeeper and Engineering leaders have already rectified these issues and has reiterated our expectations to the Housekeeping and Engineering teams through refresher training on delivery of standards. On a positive side, I am happy to read that you found our location convenient for your needs. I can assure you that the shortfalls you have highlighted in your comment are not in line with our usual level of service and product delivery, as reflected by the mostly positive comments we receive through all online reputation channels and I sincerely hope that you will give us another opportunity to restore your confidence in our hotel. Warm Regards, Tejas Halbe Hotel Manager

Dear Guest, Thank you for taking the time to post your feedback on Expedia.com. Please accept my sincere apologies for the shortfalls which you have highlighted in your comments. We have shared your feedback with the housekeeping teams. Also, we have conducted refresher training aimed at reiterating our expectations on standards, but unfortunately, we have not been able to identify your review and I am therefore unable to share with you any investigation feedback from my side. I can assure you that the shortfalls you have highlighted in your comment are not in line with our usual level of service and product delivery, as reflected by the mostly positive comments we receive through all online reputation channels and I sincerely hope that you will give us another opportunity to restore your confidence in our hotel. Warm Regards, Tejas Halbe Hotel Manager

Dear Guest, Thank you for taking the time to post your rating on Expedia Community. I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not so distant future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had a great overall stay with us and I am very proud to read that you have described our family members as polite, friendly, patient and respectful with a special mention for our Front Desk team, Culinary team, Mohamed and Engineering team whom I will be sure to thank personally for a job well done. We will use your encouraging review and rating as inspiration to strive to do even better for all our valued guests. Once again thank you for your recommendation and we look forward to welcoming you back soon for another memorable visit. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had a great overall stay with us and I am very proud to read that you have described our family members as accommodating, considerate and generous with a special mention for Faiyaz and our Front Desk team. I will be sure to share your compliments with the Front Desk, Faiyaz and the rest of the team personally and we look forward to welcoming you back for another visit in the near future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for taking the time to post your positive feedback on Expedia. I am delighted that you had a great overall stay with us and I am very proud to read that you have described our family members as very accommodating and friendly with a special mention for Faiyaz whom you mentioned to have been very helpful and generous. I will be sure to thank Faiyaz and the rest of the team personally for their continued commitment to driving excellence, once again thank you for your recommendation and we look forward to welcoming you back in the not so distant future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest,Thank you for taking the time to post your positive rating .I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not so distant future.Warm Regards, Anura MathaiDirector – New Initiative

Dear Guest, Thank you for taking the time to post your positive rating on Expedia Community I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not so distant future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for sharing your positive feedback on Expedia Community. I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not so distant future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had an “excellent” overall stay with us, finding your apartment to have been well maintained, well-equipped and our location convenient for your needs. I am very proud to read that you have described our family members as very polite and helpful with a special mention for Manoj. I will be sure to share your compliments with Manoj and the rest of the team personally and we look forward to welcoming you back for another visit in the near future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for taking the time to post online your valuable feedback. Please accept my sincere apologies for any inconvenience caused in regards to the points which you have raised in your comments I will be sure to share your feedback with the team personally and we would like to thank you once again for giving us the opportunity to investigate and respond to your feedback as well as to correct the issues you have brought to our attention. On the positive side, We will use your encouraging review and rating as inspiration to strive to do even better for all our valued guests, I will be sure to pass your compliments to our team and we look forward to welcoming you back soon for another memorable visit. Warm Regards, Anura Mathai Director of New Initiatives

Dear Guest, Thank you for taking the time to post online your valuable feedback. We will use your encouraging review and rating as inspiration to strive to do even better for all our valued guests, I will be sure to pass your compliments to our team and we look forward to welcoming you back soon for another memorable visit. Warm Regards, Anura Mathai Director of New Initiatives

Dear Guest, Thank you for taking the time to post online your valuable feedback. We will use your encouraging review and rating as inspiration to strive to do even better for all our valued guests, I will be sure to pass your compliments to our team and we look forward to welcoming you back soon for another memorable visit. Warm Regards, Anura Mathai Director of New Initiatives

Dear Guest, Thank you for taking the time to post your positive rating on Expedia Community. I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not so distant future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for taking the time to post your positive rating on Expedia Community. I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not so distant future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for taking the time to share your review of our hotel. I am very happy that you had a great overall experience with us, finding our location to have been convenient for your needs, your apartment spacious and clean and I am happy that our food offerings and gym with creek view met your expectations. I am delighted that you have described our family members as very helpful and that we were able to upgrade you on this occasion. I will be sure to share your compliments with the team personally, thank you for your recommendation and we look forward to welcoming you back in the not so distant future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for taking the time to share your review of our hotel. I am delighted that you had a great overall stay with us, finding your apartment to have been spacious, cozy and comfortable, our location convenient for your needs. I am very happy to read that you have described our family members as friendly, accommodating and that our team were able to contribute towards making your birthday celebration memorable at Flora. I will be sure to thank the team personally for a job well done and we look forward to welcoming you back in the not so distant future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for taking the time to share your positive review of our hotel. I am delighted that you had a great overall stay with us, finding our location to have been convenient for your needs and our product offering to have been "superb" value for money. Furthermore, I am very proud that you have described our family members as pleasant and efficient and that we were able to provide you with early check-in and an upgrade on this occasion. I will be sure to share your compliments with the team personally and we look forward to welcoming you back for another visit in the near future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for taking the time to share your review of our hotel. I am very happy that you had a great overall experience with us, finding our product offering to have been great value of money and our location convenient for your needs. I am delighted that our family members have found a mention in your comments and that they deliver excellent service with a special mention for our Concierge team. I will be sure to thank the team personally for their continued commitment to driving excellence. Once again thank you for your recommendation and we look forward to welcoming you back in the not so distant future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for taking the time to post your positive rating on Expedia Community. I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not so distant future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for taking the time to post your positive rating on Expedia Community. I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not so distant future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for taking the time to post your positive rating on Expedia Community. I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not so distant future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for sharing your most encouraging feedback with the Expedia Community. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for taking the time to post your positive rating on Expedia Community. I am very pleased that you had a great stay with us and we look forward to welcoming you back for another visit in the not so distant future. Warm Regards, Anura Mathai Director – New Initiatives

Dear Guest, Thank you for taking the time to share your review of our hotel. Please accept my sincere apologies for the shortfalls which you have highlighted in your comments. We have shared your feedback with the front office team. But unfortunately we have not been able to identify your review and I am therefore unable to share with you any investigation feedback from my side. But if you are able to share with me your name and apartment number via this platform, I will investigate and revert back with my feedback directly. Once again thank you for your feedback and we look forward to hearing from you so that we can take the necessary corrective actions. Warm Regards, Anura Mathai Director of New Initiatives

Dear Guest, Thank you for sharing your most encouraging feedback on Expedia Community. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards, Anura Mathai Director – New Initiative

Dear Guest, Thank you for sharing your most encouraging feedback on Expedia Community. I am delighted that you had a positive overall stay with us and we look forward to welcoming you back for another visit in the near future. Warm Regards, Anura Mathai Director – New Initiative