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Reviews of Citymax Bur Dubai

3 out of 5
Citymax Bur Dubai
Kuwait Street Mankhool Area, Dubai

Reviews

7.4

Good

Rating 10 - Excellent. 195 out of 950 reviews" "
Rating 8 - Good. 394 out of 950 reviews" "
Rating 6 - Okay. 246 out of 950 reviews" "
Rating 4 - Poor. 64 out of 950 reviews" "
Rating 2 - Terrible. 51 out of 950 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Shane

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the staff at all

2/10 Terrible

Bahaa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience, very low quality services, very dirty rooms, it is good for labors only with all my respect to labors but i felt i am staying somewhere in industrial area building where bad smells and people with slipers around and in lobby guys put their naked legs up infront of people. And it is cery expensive for such level of quality. I DON'T ADVICE ANYONE TO TRY IT.
Stayed 2 nights in Oct 2022

6/10 Okay

Ahmad

Business traveller
Disliked: Staff & service
Stayed 1 night in Oct 2022

6/10 Okay

Nageswar

Stayed 7 nights in Oct 2022

2/10 Terrible

Raed, Toronto

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Ruslan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Mrs. Li at the reception was really nice. Also special thanks to our housekeeper Mr. Ramjan. I like this hotel m very much.
Stayed 1 night in Oct 2022

8/10 Good

Syed Masoom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfactory
Stayed 5 nights in Sep 2022

6/10 Okay

Mohammad

Business traveller
Disliked: Staff & service
Good location, but very poor service!
1) check in service is very slow 2) no concierge service! 3) operator / help line doesn’t response until you call 10 times for two hours! 4) breakfast arrangement very ordinary Won’t be my choice ever again!
Stayed 2 nights in Oct 2022

8/10 Good

Abdulrazak

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all is a good option to stay again and again
Stayed 10 nights in Sep 2022

6/10 Okay

Amit

Business traveller
Disliked: Property conditions & facilities
House keeping was not cleaning the room well. Most days they used to forget the towels or something. Towels were having hole in it.
Stayed 5 nights in Aug 2022
Response from Prashant Joshi on 30 Aug 2022
Dear Guest,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact our Front Office Manager directly and it will be our pleasure to assist you.Thank you for choosing Citymax Hotel Bur Dubai! All The Best,Prashant JoshiHotel Manager

10/10 Excellent

Pablo L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Title
The stay was great, only issues I had were on arrival and once I got to my room, there was a water leak coming from the ceiling. Was fixed, the other issue was no hot water snd the last was I paid for one extra day by mistake for breakfast and I was not reimbursed.
Stayed 5 nights in Jun 2022

10/10 Excellent

sola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come and see it ..so cool
This is the best place to stay
Stayed 3 nights in Jun 2021
Response from Prashant Joshi on 23 Dec 2021
Dear Sola, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact our Front Office Manager rahul.rupani@citymaxhotels.com directly and it will be our pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. I kindly ask you to recommend to your family and friends about the wonderful stay you had with us! Thank you for choosing Citymax Hotel Bur Dubai! All The Best, Prashant Joshi Hotel Manager Citymax Hotel Bur Dubai cmbdgm@citymaxhotels.com +97144078000

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow..good place
Amazing place to stay
Stayed 7 nights in Jul 2021
Response from Prashant Joshi on 23 Dec 2021
Dear Samuel, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact our Front Office Manager rahul.rupani@citymaxhotels.com directly and it will be our pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. I kindly ask you to recommend to your family and friends about the wonderful stay you had with us! Thank you for choosing Citymax Hotel Bur Dubai! All The Best, Prashant Joshi Hotel Manager Citymax Hotel Bur Dubai cmbdgm@citymaxhotels.com +97144078000

6/10 Okay

Mr Maxamed

Stayed 11 nights in Oct 2021

6/10 Okay

jumana

Liked: Staff & service
Disliked: Amenities
Stayed 12 nights in Sep 2021

8/10 Good

Lury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Citimax Bur Dubai
Very good hotel. Affordable price, clean and good bedroom. Breakfast must be improved.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Rooms are a bit small, however the most annoying part of this hotel are the pillows. Those are the most uncomfortable pillows I've ever experienced in a hotel. They're inflated and bulky with no give. I could not sleep well and my neck was sore in the morning. The hotel had no other options. I would have stayed another couple of days, but I had to switch hotels cause of that.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Stayed 5 nights in Jul 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Max Hotel Kuwait St The Good, The Bad, Ugly
I like City Max, Kuwait St. Ive been choosing this hotel for years. I know you cant eliminate all noise even during the daytime but this hotel has been a little noisy. Doing room renovations and also major construction all around. At night on my floor a parent disrespectful to other guests lets her little one make a lot of noise, running up and down the hallway, shouting and screaming. Even the mother is loud she just doesn't care. Its not the child's fault its the mothers. Usually after midnight last night it lasted until around 0230 am. Im thinking the mother is working somewhere in Dubai and lives here with the daughter because their gone all day.
Stayed 21 nights in Jun 2021

8/10 Good

Harish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in May 2021

10/10 Excellent

Amisha

Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Satish Nambiar on 10 Mar 2021
Dear Guest, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. Thank you for choosing Citymax Hotel Bur Dubai! All The Best, Satish Nambiar General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Satish Nambiar on 10 Mar 2021
Dear Guest, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. Thank you for choosing Citymax Hotel Bur Dubai! All The Best, Satish Nambiar General Manager

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Location was good. Walking distance to restaurants
Stayed 2 nights in Feb 2021
Response from Satish Nambiar on 10 Mar 2021
Dear Guest, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. Thank you for choosing Citymax Hotel Bur Dubai! All The Best, Satish Nambiar General Manager

6/10 Okay

Verified traveller

you got what you pais for. just a good thing is its nearby mall.
Stayed 1 night in Nov 2020

8/10 Good

Pranav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Ramesh

Business traveller
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experiences!!
Not good at all !! Bad experiences
Stayed 1 night in Sep 2020

4/10 Poor

Islam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Charged me for tooth brush lol
All good but it’s not good to charge for tooth brush, it should be free like all hotels
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Not recommended
Not so good. taking too much time on reception.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dint like it. Thus moved to another hotel. Worst service, worst rooms, bad experience overall
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Rohit Sharma on 22 Feb 2020
Dear Guest, Thank you for the feedback on your stay at Citymax Hotel Bur Dubai! We are happy to know that you have taken the time to rate us online. We would like to know what we could have done differently to make your experience better. Please do write back to us. We hope to welcome you back to Citymax Hotel Bur Dubai to witness our improved hospitality! Warm Regards, Rohit Sharma General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Could be a great stay if they fix the noise issue.
I have stayed in Citymax hotels in Dubai many times over. One issue is noise. There is construction near this hotel going on currently and it creates a lot of rucus. It’s very disturbing at night. And sound insulation of the night is not good.Has a very great breakfast spread.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Stayed 5 nights in Jan 2020

8/10 Good

Aayush

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

hasan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Shehla

Travelled with family
Liked: Cleanliness
Unexpected charges .after 1 hr arguement it was resolved.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Stayed 5 nights in Dec 2019

6/10 Okay

Abisola khadijat

Travelled with family
Stayed 1 night in Dec 2019

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RECOMMENDED
Good location, clean, friendly staff.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Moamal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Imran

Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Avoid Citymax
+ Staff polite & helpful. - Too many things was wrong in this hotel. They need a better management.
Stayed 9 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel
Room is clean and simple. The hotel is busy and has a lot of rooms in each floor. There was a lot of constructions around hotel, the noise didn't allow of quiet sleeping. The hotel has multiple budget restaurants and bars.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very noisy because there is a construction site next to the hotel, they work not just during the day but all night
Stayed 4 nights in Dec 2019